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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Mar 29, 2026

Complaints 15979

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6091

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 136

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I have received a message from bt bsnlcg saying that they have deducted rs.7 for subscribing wallpaper. But i haven't subscribed any bsnl service. I want to end this unauthorised deduction of money, for this fake reason. It's pathetic to face such a bad customer service from bsnl. They are deducting money from my prepaid sim weekly now, without consent and even for a fake reason. I believe it's a pure case of fraud and i never expected something like this from a government company. I want to stop the subscribtion and to register a complaint against bsnl. Please take necessary actions as soon as possible.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

Vanshika Mittal

from Jind, Haryana

Nov 26, 2019

I'm Vanshika. I'm using bnsl sim. By mistake I made a bsnl tune . I request u to please remove the bsnl name caller tune as soon as possible.my mobile no. Is [protected] .
I'll be grateful to u

Thanking u

Yours sincerely
Vanshika

D

DDseauta

from Solan, Himachal Pradesh

Nov 27, 2019

Renew on dated 17.11.2019 this phone number [protected]. Please deactivate this service.

P

Prasanna Kotha

from Chengalpattu, Tamil Nadu

Nov 27, 2019

As we are not using our bsnl landline we are willing to remove the connection. So i request you to disconnect our landline connection as soon as possible. Please verify and remove it accordingly.

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Address: Sibani Ranjan Singh, Angul, Odisha

I have already recharge rs 33 for special validity of 90 days but yet not show in my account of mob. No.[protected]. Bsnl is fraud with me. On 22.11.19 i have debited my account with rs33 for validity. But when i called 1503 they did not receive the call and told that your validity is expired and you have to recharge. Bsnl is a national company and didn't expect from them. So please do the needful as quickly as possible

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Address: 203/A Heerapura Nagra, 284003

Hi,
I have been using bsnl sim since 6 years, and now daily 5/- is being deducted from my main balance. I haven't subscribed to anything like allinone5p still daily deduction from my mobile no. [protected].
I have send sms for deactivation but no response regarding deactivation.
Please request you not to behave like private operators. Else only option left is to change the operator.
Please do the needful.
Thankyou.
Anita sinha

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Address: Keonjhar, Odisha, Kendujhar, Odisha, 758032

My bsnl cell no. Is [protected]
Keonjhar, odisha

Sir, i want to know my call details because i don't know who call me and i call him so i want to know my call details.
Please please please sir help me to know my call detail

So i want last 2 month call details of outgoing and incoming in my email id.

My email id : [protected]@gmail.com

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Address: PANAYAL POST, Kasaragod, Kerala, R

Website: Bsnl.gov

I am shyam from kerala, last tuesday 07th i have given you a complaint to bsnl
Kanhangad kasaragod kerala regardingg my bill deduction. Which is still pending which i have filed before a month to account officer in charge
As my phone has been not working for couple of months, due to trouble in connection and with out rectifying the problem. Bsnl was issuing bill every month, so as per now my phone is disconnected due to unsettled bill. Please do needful to solve my problem and re establish my connection.
I have went regional office several times and people there are such irresponsible. They really treat us like they provide a free connection and as per my concern employes who are public servants should be little dedicated to their job

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Address: Chekadi street,w.pudpatti,srivilliputhur,viridhunagar, 626116

I am using BSNL sim last 5 years, but only 2g internet I am used for in my home, I need 3 g coverage in my location to ask customer care last 5 years asked need coverage problem, not improved only 2 g net, not solved my problem still now, I can recharge 444rs plan no use, how we can play with 2g net to watch??? Very poor customer care pls help me provide in my location in 3g coverage PLZZ sir
Pincode :626116

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Address: 793/6 Dolat Nagar, 380005

Dateâ€¦21/11/2019
Name: Pravin Madanlal Banodha
Landline no.[protected]
Add:793-6, Dolat Nagar, Sabarmati, Ahmedabad.Pin:-380005

Sub: Complaint Letter for Non-Refund of Advance Deposit

Dear Sir,

I am writing to you because I would like to make an official complaint. My name is Pravin M.Banodha and over the past four / five months, I have been trying to get my refund back of Advance Deposit .
I am Account Closing date:27/07/2019
It has been five months since then and I have sent multiple letters of reminders. I have to say that if I donâ€™t get my money back in the next week I will be taking this to court and I have the letter that says you will pay by the end of last month. I hope that you will do this as am sure you donâ€™t want the hassle any more than I do. I look forward to hearing back from you.

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Sir,
I have a landline connection of bsnl[protected]. As per the information regarding broadband free trial for one month promotion scheme of 5gb data per day in the calcutta bsnl website, installation of broadband is free and no security deposit is required. I have taken free trial scheme on 25th october, 2019. But in my telephone bill for the month of november, 2019 the install charge of rs.250 and security deposit of rs 500 has been added with my landline telephone bill.
It is requested to look into the matter and waive these extra charges from my bill.

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R

Rangarajan Ramakrishnan

from Bengaluru, Karnataka

Nov 22, 2019

Stop all 54000 services as on date

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Address: Chandrapur, Maharashtra, 442701

I have not used the internet since august 23 but they have billed me for more 2 months howvevr i have not used it why am i supposed to pay for the things which are unused. Bsnl customer care is worst. Need solution for this. Why am i suppose to pay 4000 where in i was not informed that i have to give written communication for disconnecting the network also when i asked about the same questions will i be billed for not using the services at that time they say no you will be charge for using the services worst and fraud service

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I have not subscribed to this Dil dosti chatting and my amount is being deducted since 3 months. I want my money back and I tried sending SMS STOP but the message wasn't being sent. Pls stop this! I want you to refund my money as soon as possible I lost 40 rupees already!!! My money is being deducted constantly please take care of this problem right now.

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I have registered complaint for phone dead 6days ago. We got no response.
I called them 2 days before in call center they gave me two numbers 1of them is not working and another one was received by someone he said i got transferred many days before. I called in call center today also they didn't answered my call
Please take my complain with necessary action

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Address: Bhopal, Madhya Pradesh, 462010

I want to deactivate the bsnl hungama plan as soon as possible. Do it immediately. Bsnl hangama is not required. I want to deactivate the bsnl hungama plan as soon as possible. I want to deactivate the bsnl hungama plan as soon as possible. I want to deactivate the bsnl hungama plan as soon as possible. I want to deactivate the bsnl hungama plan as soon as possible.

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H

H Vaidhyanathan

from Delhi, Delhi

Nov 21, 2019

I had done recharge from inditab.com on my phone number and money was deducted but from more than 24 hours they are showing recharge pending and recharge still didn't happened till now

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Address: Madurai, Tamil Nadu, 625020

Iâ€™m writing for my father dr. K. A. Srinivasan who is 93 years old.
His landline number is
[protected].
He is not receiving monthly bill any more.
He only receives a message on his cell phone. He does not have a smart phone and he can not operate a computer to get bill details online.
Please do the needful for him to get the monthly detailed paper bill.
Thank you.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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G

ganjeewala

from Kolkata, West Bengal

Nov 20, 2019

The above landline is dead since last 4 months. Complaint lodged Via docket No.[protected] dt 1.8.2019. Still getting bill. Phone still dead. No responsible staff attend at BSNL office. Received call from BSNL asking for payment of dead landline. An old rental rebate is still pending. Copy attached.

F

fayyaz50

from Hyderabad, Telangana

Nov 21, 2019

I have been complaining about my dead landline phone from about since 6 months but till now my problem has not been resolved very poor customer service from bsnl, and even my phone is dead every month they are sending the bill.

My landline no is :[protected]

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Address: NEAR SMD CIRCLE, Alwar, Rajasthan, 301001

My name is garima garg and have a connection of bnsl fire and after continuously efforts for requesting to close connection, every time they give a reason like staffnot present whose signature needed and so on... And give tie duration on 10 days and so on. After all this not even adjusting the amount of generated bill from security deposited and never received refund from them

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Address: 11 SIDDNATH NAGAR, CHINDIA GATE, BHAIRAV ROAD, 384265

On 16/11/2019 at 08-40am done the recharge of rs-22 on mobikwi for bsnl 3g/4g data package for 5 days. But service not stated till date and time. Customer care mobikwick escaped by saying payment successful through transaction no - [protected]. On making inquiry at bsnl mobile customer care with mobikwick transaction no - [protected], they reply we are not responsible for any transaction online by private payment company. Now at one side mobikwick says we are right and bsnl says we are right. Now as a layman i request you what should i do?? I can not fight with giant group like mobikwick or government entrprise like bsnl. Do the needful

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D

Deepak Paloor

Nov 20, 2019

Hi,
My BB[protected] is out of order more than 10 times and done complaint various times and no action on the same. Requesting your kind assistance.

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Address: Nagpur, Maharashtra, 440014

I have surrendered my phone on 7/08/2019, but till date security money not refunded in my given account. Even in my log in portal is showing â‚¹-1931/- and will be paid by 4/10/2019. I talk to phone at nagpur bsnl so many time. They told me the refund issue is sent at bombay office. I have no any contact to bombay bsnl. Surrendered phone no.[protected]. Cantact mob - [protected]. [protected]@yahoo.com

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Address: Vivekananda Nagar, 500018

Hi sir/madam,

Good evening. I got utterly fooled by BSNL. In many websites, it has been mentioned that by recharging with 1498/- users will get 365 days o[censored]nlimited calls, free SMSes and 200 GB data.

But after recharging, I have not got calls facility even for a second. Internet is mere waste.

It took one week and 15 hours to reach customer care and tell about my problem. The worst thing is that, we cannot change this stupid plan.

At last, BSNL wants to fool its trustworthy customers. Reliance Jio is better and other service providers also. Even internet is 2G speed only, 3G will never come. BSNL has taken me 4 years back.

It has given complete irritation and awfulness to me.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

Purna Sudha

from Mahbubnagar, Telangana

Nov 13, 2019

I am from anand nagar colony, near SBI bank, hyderabad. There is a very bad signals in our area. We are unable talk to the other persons .To receive a call we should go out and then talk. we have this problem from past 6 months.Even our broadband services also very poor. please rectify our problem as early as possible.
thanking you

P

Prabhash Chandra Tewari

from Nanpara, Uttar Pradesh

Nov 13, 2019

Deactivate hungama plan from my internet no[protected] with immediate effect. I never wanted it. Idont know, how it was activated on my internet.

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Address: aligarh, Aligarh, Uttar Pradesh, 202001

Sir i want to port my number to airtel but it always get rejected due to contractual obligation violation. But i have cleared all dues and i have no dues. Still its getting rejected and rejected. I have tried it five times but it always got rejected. Sir i have wasted 160 rs till getting no benefit\
First time i tried to switch to idea but got rejected
Then in airtell 2 times and got rejected
Then 2 times recently and again got rejected
Sir please help me

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

[email protected]

from Thiruvananthapuram, Kerala

Nov 12, 2019

I am regularly receiving message from BT-BSNLCG as under â€“
"Dear customer Your pack dil dosti chatting(54000) is renewed with Rs3.0 for 3 days. To Unsub send SMS STOP or call 155223(tollfree)."
I have been included in this scheme without my consent.
Please refund the amount and unsubscribe it.

My Mob No is [protected]

J

J.Kishore Kumar

from Mumbai, Maharashtra

Nov 14, 2019

Sir, my Bsnl phone no is [protected] Telangana.I have never subscribe the Dil dosti chatting.I am rugularly receiving massage from BT-BSNLCG that your pack dil dosti chatting is renewed with Rs 3.0 for 3days.I have sent and call on 155223, but nothing is happened. Please refund the amount and unsubscribe it.

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Address: # 606 4th B Cross 8th main road RPC Layout Vijayanagar Bengaluru 560040, 560040

Dear sir/madam

Telephone number of[protected] registered company name airtech engg (Umesh l v) contact number [protected] from past three months we are not receving bill copies to pay telephone bills kindly send us bills do needful send the bill to below address of # 606 4th b cross 8th main rpc layout vijayanagar bengaluru-560040

Thanks & regards
Rajeshwari

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

DrRituraj Sharma

from Mumbai, Maharashtra

Nov 11, 2019

From deepawali it is disconnected and wifi also is not working

S

Siddharth Singh Bhati

from Mumbai, Maharashtra

Nov 13, 2019

Sir
I m from nandri tirupati nagar area.
In front of shri ram hospital banae road, khsara no. 47 near kheteshwar school.
Bsnl network for mobile is not available from last 3 days. Plz resolve.

B

babu1436

from Kakinada, Andhra Pradesh

Nov 13, 2019

I want my call list this my number [protected] and this my Gmail: [protected]@gmail.com

A

arunkumar jha

from New Delhi, Delhi

Nov 13, 2019

I have made several complaints to exchange officers and field officers and also lodged complaint on bsnl site but nothing happend till today

R

Rahulpatil96

from Mumbai, Maharashtra

Nov 13, 2019

I lost my mobile in function it's switch off now.

Called customer care no use ...
After waiting online for more than half hour. No use...
So need to block it immediately.

Num is
[protected]

G

G M Tiwari

from Mumbai, Maharashtra

Nov 14, 2019

My mobile no. [protected] disconnected after paid bill my mob a/c no.[protected] please above no. give network.

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Address: Krishnanagar , Banerjee para, 799001

My mother is old and is 84years of age. Our phone landline[protected] is not working for last 7 day s. The telephone is her life line
I hav e logded an complain online to bsnl 5 days back. The telephone doenot have adial tone, and comes engaged always i request the concerned authorities to repair the connection as soon as possible.
Dr j rajguru

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G

G M Tiwari

from Mumbai, Maharashtra

Nov 14, 2019

My mobile no. [protected] disconnected after paid bill my mob a/c no.[protected] please above no. give network.

S

Shakil Daimi

from Nagpur, Maharashtra

Nov 14, 2019

Bsnl cuts rupees from talke time .customer care says that actvation of any service and did not retun cut balance it is seen that many time customer care did not take a call and not absent so i request to trai to protect the account balance of mobiles.and take action againt such types of all peoples those are invaled in its.

Shakil Daimi's reply, Nov 8, 2019

Hi

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