Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Last week i received call from bsnl and i just disconnected the call as it is regarding caller tune. Some 'dil dosti chatting' got subscribed and amount is deducting for each 3 days. Tried consulting customer care service, but calls are getting disconnected continuously. And also tried sending messages to stop the service, even it is also not working.

To,
Bharat sanchar nigam limited
Cin: u74899dl2000goi107739
Bharat sanchar bhawan,
Harish chandra mathur lane,
Janpath new delhi dl 110001 india
E-mail: - [protected]@bsnl.co.in
Website: WWW.bsnl.co.in

Bsnl does it again. Someone rightly said rewritten the full form of bsnl that # sanchar nigam limited (Bsnl), collecting money.

We were facing very much painful internet connectivity issue with our bsnl 3g networks which was not paid heed to even after raising complaints on the same. Bsnl kept closing the complaints without any resolution. On the top of it we were sent bills without any delay. Bsnl is not able to provide high speed connectivity even in urban areas. Customer care cannot solve the issue after registering the complaints on poor 3g connectivity. Bsnl was/is having an extreme slow speed and its office can't sort it out. We don't know how long it will take for them to understand that internet is not only for amusement but for serious work as well. Bsnl is having a pathetic customer service and support for its customer and we wonder why they are into this business when they can't support. Do you know that those who have problem with #bsnl's services, port out from bsnl, just due to a few incompetent people who consider their job as perk & not as responsibility? In simple words, bsnl suck just because most bsnl employees are lazy to provide service. They are lazy because they don’t know technical part of isp infra.

A large no. O[censored]s have bsnl connections and we are pissed with our connections. We get the fact that sometimes the speeds can be slow and sometimes the connections will fail. But slow speeds, and being unreliable all the time? That is unacceptable. And the worst part is, there's no one in the bsnl establishment who has any freaking answers as to why it’s slow or unreliable. We are forced to move from one officer to the next. Why the bsnl are speeds so slow and unreliable and the customer service is non-existent? Who are the lazy # superiors who don't do their work properly and make life miserable for you and indirectly make our internet slow? Are the speeds true to the ads or do we get less speeds than advertised? If we have a problem and no one listens to us in the bsnl office, is there a grievance officer?

So, getting all these pathetic service from bsnl we have surrendered our bsnl data card mobile no.[protected] having account no.[protected] as on[protected]. Apart from this connection we had before surrendered more than 50 bsnl connections due to pathetic # service from bsnl. The below is the copy of surrender slip for your reference and records.


But main part of the story started when we have still received the bill for the month of aug 2019 and probably supposed to get for sept 2019 also. When we submitted complaint on pg portal regarding bsnl full bill for aug 2019 after nearly 60 days of surrendering the said connection that the name mentioned in the surrender application should have been “parakash agarwal” instead of “best it world india private limited” so the surrender application was not processed and bill will continue to be issued until revised application form is submitted to bsnl mentioning corrected name.in spite this is being a corporate connection having gst registration updated for the said company. Why it is so that when all correspondances with bsnl needs to be via a formal channel for all the customers and the same is not applicable for when bsnl communicates to customers. There are no any kind of formal channels of communication apart from monthly/timely bills from bsnl and regarding payment of bills. Why bsnl did not checked the application thoroughly at the time of surrender of connection? Bsnl takes hours for surrendering bsnl connections and still errors cannot be found out by bsnl officials on the applications forms. They had acknowledged the surrender application in our case and after two months informed us via telephonic call that the said application form was having some issues with the name being used while surrendering and that too when we as a customer raised a complaint regarding full billing raised for the month of aug 2019 when the said connection was surrender on the 1st day of aug 2019 itself. Bsnl should inform customers at the time of submission of application itself or if not possible at least after a couple of days after for any errors or issues regarding any submission of any applications to bsnl. Bsnl should send an sms or send an email to the registered email address associated with the bsnl connection or send all the communications via a registered post in the registered address with bsnl. But no such things are happening with bsnl and we as a customer facing a lot of issue for all the bsnl services being used or even after surrendering the bsnl connections, bsnl does not let customers get free and keep troubling customers. Nobody at bsnl takes any form of responsibility, everyone wants to get rid of customers without any help and support. Nobody will tell you their name or official contact number. Leave apart official contact number, people are not willing to provide their names to the customers upon being requested for records and correspondences purpose.

In spite of all these issues we sent our staff to bsnl office with a revised surrender application form but now bsnl wants to have the bill paid by us before accepting the revised surrender application form. What the hell this is? Why should we pay for bsnl inefficiency? Why should we pay for 2 months delay in informing us about a minor error in our surrender application form? We are not going to make any additional visit to bsnl office until bsnl formally send us communication regarding discrepancy in our surrender application form and waives off all the billing done for the said period of delay by bsnl from date of our application for surrender of bsnl connection with mobile no.[protected] having account no.[protected]. We are ready to pay for delay in making revised surrender application form from date of receipt of such official formal communication from bsnl via registered post. We would also request for refund of our security deposit with bsnl for the said bsnl connection.

After the implementation of gst, we faced a lot of issues for updating gst registrations number which after many applications were not successfully updated for many months and we had to forego gst credit for many months and even after updating of gst registration number we had found out that gst registration number was wrongly updated. Again, submitted applications for correction in gst registration numbers to bsnl. Bsnl is just a pain for the nation.

Bsnl is govt enterprise, that means you get you salary at the end of the month regardless what service you provide to the customer, there is no target or review for the employees. This makes the service the clumsy like any other government office. The majority of their staffs are still the same old govt employees who even after transforming to a govt enterprise company follow the same routine and attitude. If at all a new employee try to bring up the better service the existing staff isolate him until he become one of them. Towers are powered by huawei - gsm / zte & qualcomm - cdma, they are world class providers so we have the infrastructure but either the engineers are lazy / bribed or simply do not what to upgrade because of the “frog in the well” attitude, for the frog the well is its world, and an outer world does not exist. Even if it exists it does not want get out of the well.

Is bsnl running out of technology, funding or resources?

No its not … its killed by the officials … sooner you will hear a news that bsnl company is in loss and would sell its shares… one fine day a big player company disguised as the savior of bsnl would buy its shares to own it. At that time all these infrastructures will be in their hands at just 10% cost.

Established in the year 2000, bsnl – once a navratna psu – has been in debt since 2010-11. Last time it made profits was in the year 2008-09, after which it has been consistently reporting losses, so much so that its total debt at the end of 2018-19 stands at rs 14, 000 crores. The telco is said to have accumulated operating losses to the tune of rs 82, 000 crores over the years. Employee costs made up about 66 per cent of bsnl’s operating revenues in the financial year 2018-19 as against 21 per cent in the financial year 2006-07. As per data from the telecom regulatory authority of india (Trai), bsnl’s market share has come down to 9.7 per cent in january 2019 from 19 per cent in march 2009. Yet again the government is contemplating using taxpayers’ money to bailout bsnl, which has a customer base of 11.62 crores out of the telecom subscriber base of over 120 crores. The government is seeking immediate loans of rs 2, 500 crores to keep the psu afloat. This amount will sustain operations only for about 6 months and this is a big deterrent for the lenders. This is an unsustainable model and the fate of bsnl needs to be reconsidered. Telecom is not a public good and it does not make sense for the government to hold onto a failing psu.

The high employee costs of bsnl are unfit for today’s competitive markets when enterprises across the spectrum are economizing and cutting down costs to survive and remain competitive. The government cannot continue the practice of bailing out perpetually sick psus using taxpayers’ money, over 90% of whom aren’t even choosing to opt for that service yet end up subsidizing high bonuses of government employees. The number of employees of bsnl stands at 1, 65, 179 and the total employees' cost is a staggering 75% of the total income of the company. Private players on the other hand have very low employee cost. Airtel has 20, 000 workers and the employees' cost is 2.95 per cent of the income while vodafone with 9, 883 employees has the cost pegged at 5.59 per cent. Distressed telecom psus mahanagar telephone nigam ltd (Mtnl) and bsnl have been making losses and have faced challenges in clearing staff salaries in the recent past. Bsnl has been posting losses for the past few years. It has announced revival plans more than once but remains the most inefficient operator on various counts. Bsnl has around 9.73 per cent share in the wireless market but had a staff strength of 1.83 lakh as on march 2018, over 18 times that of market leader vodafone idea and over 10 times that of bharti airtel, the number two player. This inefficiency, compounded by heightened competition, means bsnl's chances of turning profitable soon are bleak.

Bsnl also lacks 4g services and is facing tough competition from private players. Bsnl introduces new products but fails to train their staff. The staff are rude and at times, clueless about how to solve issues. Losses for the company continue to accrue due to the large number of staff salaries. While the telco has received vast criticism for being inefficient, despite being overstaffed. While the dot has also been emphasizing on the need to cut down on the huge “employee costs” of bsnl. There have been no concerted attempts to infuse new talent to help it keep pace with the competition. Instead, a slew of policy decisions by both the nda and upa governments have failed to make the most of bsnl’s core competencies, including its extensive network of about 40, 000 towers and its expansive infrastructure of 7, 50, 000 kilometers of optical fiber.

I will be as blatant as i can in my following answer but it’s the stark reality that most of the psu's are facing loss. Historically, indian telecom has been sluggish, corrupt and hopelessly inefficient and bsnl is just another pain for the nation and the credit goes mostly to its employees for their outstanding performance in making the life of consumers like not less than a hell on this earth. Bsnl sucks due to a few incompetent people who consider their job as perk & not as responsibility. To my night prayers for good health and peace, i am adding a new prayer, to “save us from our ‘service providers’.” whether it is the municipal corporation, water supply, electricity undertaking or telecom services, most of the government service providers harass citizens with their inefficiency, unaccountability, and one-sided rules that protect them, not the users for whom they exist. One aggrieved citizen, or even a handful, complaining about poor quality of services, gets us nowhere. We need massive mobilization o[censored]sers of telephones, water, electricity, banks and schools, to voice their concern, in large numbers, to get attention. Till that happens, all one can do is pray — to ‘save us from dis-service providers. These government organizations are beyond repair. They are surviving only on taxpayer’s money, otherwise, they would have long been dead. Whenever go to any govt organization you see, one counter is operating among 6/8 counters available with personnel sitting there inside doing some calculation or tampering with mobile or reading weekly magazine or sometimes there is not even a person in the entire department and is empty but the 'closed' board is hanging or blocking the counter and that too in that one counter a long serpentine queue is waiting and running even outside the po. It is the same with most government ‘services’ – government clinics and hospitals are so woefully inefficient that even the poor prefer to go to private hospitals, even though they cannot afford it.

My last words: bring changes in bsnl or let it die forever.

Asha kanta sharma
+[protected] / +[protected]
[protected]@yahoo.com
[protected]@outlook.com
[protected]@gmail.com

[protected] is my phone no.

Having received a message from bsnl, i applied for a free one month trial of broadband service but did not avail the facility as i had to lock the house and leave. I left the country on august 9th early mornings.

Your office illegally collected rs. 626 for the connection not provided for the month of august from my bank sbi lallaguda, and also sent me a bill for the month of september.

This is nothing but looting an old customer aged 83!
Please refund the amount collected and also withdraw the fresh bill.
I will take up the matter with the minister if no action taken immediately

I am a govt. Officer, gandhinagar, complaint herewith for the above said subject.

I have surrendered my land line no.[protected] since june’2018. As per the rules of bsnl, deposited amount to be refunded within sixty days. Regarding that, i have reminded no. Of times by telephonic & personally visit to your office at navrangpura, ahmedabad & issued refund order. But, refund amount rs.2592/- not receive till yet. Therefore, this refund amount to be paid with interest to myself till the date of payment and to avoid more interest loss, make payment at the earliest.

R. P. Makwana.
Govt. Engineer.
Gandhinagar.

Hi sir
I am a bsnl customer and i used to recharge my number with 429 for every 81 day till last recharge they used to give me 3gb mobile data but from my october recharge they have dropped it to 1gb when i notice and called the customer care they are not responding properly and they started cutting my call in the middle when i raised the same issue twice they did some thing from there said by which i couldn’t able to contact the customer care too my number is [protected] and i told them to transfer the call to there higher level indeed they cut my call and placed my number in some block list with which i could not even able to connect customer care.

Please help me in this regards

Thanks in advance.

Regards,
Eshwar chandra vidya sagar

Sir, this is regarding the disconnection of my bsnl landline [protected] which was was done on 3 jul. Post that i had submitted a request for refund of security deposit will all the required documents which was accepted on 11 jul. A fees of inr 117/- was also paid as a disconnection fees and the instrument has also been deposited. This was done to account officer bsnl, kalyanpur, kanpur.

I have still not got a refund of the security deposit and i am also not able to get a status on by when will i get the same. Please suggest and help to close this. I have attached a copy of the letter for your reference.

My contact number is [protected]

I subscribed for 3.2gb/day @rs.429 for 81 days after 22days they only provided 1gb/d claiming that it was only valid till 2/oct. Now i have been calling them from 3days once i was kept on hold for an hour nd nw 4 atleast 22mins. Please look in to this. They have booked my ticket and said i ll get callback in 4 hours. Its been 8hrs nd i haven't gotten call from them.

My bsnl landline no is[protected]. I had submitted application for the closure of my account on 31st aug 2019. Connection got disconnected after few days. Then bill generated in the month of sep 2019 before 8th of sep. I paid that bill. Again on 04 oct i got notification of bill genration. What is this? What should i do now? I have disconnected because i left the town. I cannot go to the bsnl office now. What kind of service is this??

My connection no. Is[protected], i have closed connection application last year but not in-active connection till april-2019, so i have writing complain nearest bsnl office so next 1 month connection is in-active & received a copy of credit report by mail...& last month received a copy of 12 month advance payment & deposit by mail!!
But still not received in bank account or cheq

The payment of rent is not properly given by bsnl company. With whom we talk or complain about this problem. We are small town family and this is like a tourture for us. Waiting a small amount with big consumptioned area which bsnl took. Atlest a date we got in which the payment should deposite we known there is problen. The deposit day is random like 2 months or 3 month with no proper date. What can we do for this problem please suggest then we take proper action. Also not paid from last 6 months

Chakradhara padh
Pin - 754102
At - purana, po-purana
Via-anakhia, dist - jagatsinghpur, odisha

Respected sir

This is my bsnl number

[protected]

This is my address

Dandupur, ahibaran, dharauki, pratapgarh. Dharauki, uttar pradesh 230503

We are facing huge network problem in our area year now few months network is disappear we are not getting network

I m ready to give land for network tower installation in which every bsnl member get the network and use the benefits for which bsnl known

Plz send the survey team let them know we are getting problem and i m also will report this matter to chairman of trai dr. R. S sharma and appellate department of trai [protected]@trai.gov.in and chairman and managing director of bsnl department pravin kumar purwar

Dear authority,
This is to inform you that there is a telephone pole in front of my compound which is of no use. It is causing a lot parking problem of my vehicle. So i request you to remove or relocate this telephone pole from in front of my compound.

For this, i will be very thankful to you, please oblige.

Yours truly

Neeraj mittal
E-38 anand puri
Adarsh nagar
Jaipur.
Mob-[protected]

My telephone line is not working since many months. Several complaints were booked. Complaints were booked even to the online help desk. Technician comes does something and goes. Momentarily the telephone works but with lot of noise. Following day the situation is the same no telephone and no broad band connection. Was paying some rupees 1400 plus every month hence i changed plan for the minimum. But even for that amount i am not getting any service. They say there is a cable fault which seems for forever

My telephone number is[protected]
Location is kallianpur mill road. Opposite milagres cathedral.

My number is [protected] prepaid

I am subject to severe mental agony due to repeated deduction of rs 3/- each several times without making any call or message, when the mobile is in standby mode.

Every time i get a display message stating that - "your last call cost rs3/-" when the mobile is in standby mode. Being a display message, it will not be available in inbox also for retrieving. It appears to be a willful...

I did port from jio prepaid to bsnl prepaid, i went to the bsnl office branch on sep 20th. I gave my aadhar and a passport photo and register using my credentials on the application form. They gave me the receipt and the bsnl 4g sim.

On sep 26 the jio service is off, then i inserted the bsnl sim, i got the warning message as "registration failed". I have provided the necessary documents and the id proofs. Please activate the sim card as soon as possible. My number is [protected].

I have also attached the receipt for your reference

Hi, i have recharged a wrong number. Could you please cancel the recharge and revert it back to my original payment method. Reference number :[protected]. My original payment was done through oxigen agent. The recharge was done today i. E., sept 25, 2019. The recharge was done for rupees : 485 plan. Please help me out in this wrong transaction by cancelling the recharge and reverting it back to me.

My incoming calls were barred so i recharged my number with full talktime of 220 rs. It says it will expire today itself. I cannot reverse my recharge and this message is being received "you are not correct source dealer, do not try again". I sent a mail to helpdesk, i have not received any reply. Please help. Also how to stop incoming barring.

They deduct amount from your balance even if you do not subscribe to the service. The customer care people do not have answer, they just ask whether you want to continue the service or stop the service.

Bsnl and its allies in the value added services part are cheating customers. I have suffered from such instances two times and want people to act against it and complain to the authorities so that we will not suffer from such problems.

Dear sir, just now i paid my bsnl landline no.[protected] and [protected] bill through online mode. But did not get receipt for it. I have received sms from bank about successful payment. Could you pl arrange to mail me receipts for both above landline asap. At the end instead of getting receipt as usual i have received a very big chain of ghost characters.

I was ported my mobile number [protected] on december 2018. The number got activated, recharged and started using. After few days i called to bsnl customer care for some help. But they said that my number is belongs to aircel. (I called from the same bsnl registered sim, recharged as per bsnl plans). And the customer care executive hesitated to respond and cut my call. I urged to bsnl exchange. They said, “we can’t do anything. Anyway it is working, then why are you worried??”. This was the response i got from them. I registered a complaint on bsnl portal. But i did not get any proper response.
Now i am in trouble, i am not able to send any sms from my number. Customer care also not supporting in this case. I am not even able to send port request to 1900.