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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Oct 9, 2025

Complaints 15968

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6089

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9879

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 139

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Address: 20,BALESHWAR GOLD BUNGLOWS,OPP:INDIA COLON,BOPAL, Ahmedabad, Gujarat, 380058

I am a govt. Officer, gandhinagar, complaint herewith for the above said subject.

I have surrendered my land line no.[protected] since june’2018. As per the rules of bsnl, deposited amount to be refunded within sixty days. Regarding that, i have reminded no. Of times by telephonic & personally visit to your office at navrangpura, ahmedabad & issued refund order. But, refund amount rs.2592/- not receive till yet. Therefore, this refund amount to be paid with interest to myself till the date of payment and to avoid more interest loss, make payment at the earliest.

R. P. Makwana.
Govt. Engineer.
Gandhinagar.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

jasmin sanghvi

from Pune, Maharashtra

Oct 8, 2019

I have complaint to bsnl for not working a broadband connection since last week. but not response from that. slow speed, not working and proper speed of connection.

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Address: Hon 7-52/3 Bala Saraswathi nagar Malkajgiri Hyderabad, Hyderabad, Andhra Pradesh, 500057

Hi sir
I am a bsnl customer and i used to recharge my number with 429 for every 81 day till last recharge they used to give me 3gb mobile data but from my october recharge they have dropped it to 1gb when i notice and called the customer care they are not responding properly and they started cutting my call in the middle when i raised the same issue twice they did some thing from there said by which i couldn’t able to contact the customer care too my number is [protected] and i told them to transfer the call to there higher level indeed they cut my call and placed my number in some block list with which i could not even able to connect customer care.

Please help me in this regards

Thanks in advance.

Regards,
Eshwar chandra vidya sagar

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Address: 208024

Sir, this is regarding the disconnection of my bsnl landline [protected] which was was done on 3 jul. Post that i had submitted a request for refund of security deposit will all the required documents which was accepted on 11 jul. A fees of inr 117/- was also paid as a disconnection fees and the instrument has also been deposited. This was done to account officer bsnl, kalyanpur, kanpur.

I have still not got a refund of the security deposit and i am also not able to get a status on by when will i get the same. Please suggest and help to close this. I have attached a copy of the letter for your reference.

My contact number is [protected]

+1 photos

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Address: 1177,zalora's pole, Dhanasuthar's pole, kalupur, Ahmedabad, Ahmedabad, Gujarat, 380001

I subscribed for 3.2gb/day @rs.429 for 81 days after 22days they only provided 1gb/d claiming that it was only valid till 2/oct. Now i have been calling them from 3days once i was kept on hold for an hour nd nw 4 atleast 22mins. Please look in to this. They have booked my ticket and said i ll get callback in 4 hours. Its been 8hrs nd i haven't gotten call from them.

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Address: Puri Odisha, 752002

My bsnl landline no is[protected]. I had submitted application for the closure of my account on 31st aug 2019. Connection got disconnected after few days. Then bill generated in the month of sep 2019 before 8th of sep. I paid that bill. Again on 04 oct i got notification of bill genration. What is this? What should i do now? I have disconnected because i left the town. I cannot go to the bsnl office now. What kind of service is this??

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Address: ABHISHEK COMPLEX SHOP NO.12 M.G. ROAD, 362001

My connection no. Is[protected], i have closed connection application last year but not in-active connection till april-2019, so i have writing complain nearest bsnl office so next 1 month connection is in-active & received a copy of credit report by mail...& last month received a copy of 12 month advance payment & deposit by mail!!
But still not received in bank account or cheq

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Address: Pin- 754102 At- purana,po-purana Via-anakhia,Dist- jagatsinghpur,odisha, Jagatsinghapur, Odisha, 754102

The payment of rent is not properly given by bsnl company. With whom we talk or complain about this problem. We are small town family and this is like a tourture for us. Waiting a small amount with big consumptioned area which bsnl took. Atlest a date we got in which the payment should deposite we known there is problen. The deposit day is random like 2 months or 3 month with no proper date. What can we do for this problem please suggest then we take proper action. Also not paid from last 6 months

Chakradhara padh
Pin - 754102
At - purana, po-purana
Via-anakhia, dist - jagatsinghpur, odisha

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B

Basant Kumar Hota

from Noida, Uttar Pradesh

Oct 2, 2019

Unwanted/ sexy messages are frequently coming to my phone since more than a year and I am unable to stop it.

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Respected sir

This is my bsnl number

[protected]

This is my address

Dandupur, ahibaran, dharauki, pratapgarh. Dharauki, uttar pradesh 230503

We are facing huge network problem in our area year now few months network is disappear we are not getting network

I m ready to give land for network tower installation in which every bsnl member get the network and use the benefits for which bsnl known

Plz send the survey team let them know we are getting problem and i m also will report this matter to chairman of trai dr. R. S sharma and appellate department of trai [protected]@trai.gov.in and chairman and managing director of bsnl department pravin kumar purwar

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S

suman kumar Lal

from Kheralu, Gujarat

Oct 2, 2019

For bill of August 2019, when I was trying to make payment online on 22th Sept 2019, due to some technical error on internet, So for the same bill amount deducted twice from my bank account: Payment details are

A.
22/09/2019

QSBI[protected]IGAHBKGZH2

797.00

B.

22/09/2019

QSBI[protected]IGAHBKHCF7

797.00

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Address: E-38 ANAND PURI ADARSH NAGAR,JAIPUR, Jaipur, Rajasthan, 302004

Dear authority,
This is to inform you that there is a telephone pole in front of my compound which is of no use. It is causing a lot parking problem of my vehicle. So i request you to remove or relocate this telephone pole from in front of my compound.

For this, i will be very thankful to you, please oblige.

Yours truly

Neeraj mittal
E-38 anand puri
Adarsh nagar
Jaipur.
Mob-[protected]

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L

lekhramneem

from Mohali, Punjab

Oct 1, 2019

Please block my sim. My phone number is [protected]. I have lost my mobile on 24.09.2019 and the sim is still active. please do the needful and kindly send a confirmation mail back to me to the mentioned email id:- [protected]@gmail.com

removal of telephone pole from the front of my home. - Comment #3548638 - Image #0

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Address: santhekatte exchange, Udupi, Karnataka, 576114

My telephone line is not working since many months. Several complaints were booked. Complaints were booked even to the online help desk. Technician comes does something and goes. Momentarily the telephone works but with lot of noise. Following day the situation is the same no telephone and no broad band connection. Was paying some rupees 1400 plus every month hence i changed plan for the minimum. But even for that amount i am not getting any service. They say there is a cable fault which seems for forever

My telephone number is[protected]
Location is kallianpur mill road. Opposite milagres cathedral.

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dotindia

from New Delhi, Delhi

Oct 1, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

S

subinceg

from Mumbai, Maharashtra

Oct 2, 2019

POOR NETWORK COVERAGE AND SLOW SPEED OF INTERNET CONNECTION SPEED at Monikettipottal, kanniyakumari, Tamilnadu, 629501.

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My number is [protected] prepaid

I am subject to severe mental agony due to repeated deduction of rs 3/- each several times without making any call or message, when the mobile is in standby mode.

Every time i get a display message stating that - "your last call cost rs3/-" when the mobile is in standby mode. Being a display message, it will not be available in inbox also for retrieving. It appears to be a willful...

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Address: Blackers Road, Anna Salai, Chennai, Tamil Nadu 600002, India, Chennai, Tamil Nadu, 600002

I did port from jio prepaid to bsnl prepaid, i went to the bsnl office branch on sep 20th. I gave my aadhar and a passport photo and register using my credentials on the application form. They gave me the receipt and the bsnl 4g sim.

On sep 26 the jio service is off, then i inserted the bsnl sim, i got the warning message as "registration failed". I have provided the necessary documents and the id proofs. Please activate the sim card as soon as possible. My number is [protected].

I have also attached the receipt for your reference

+1 photos

Jan 16, 2020

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Resolved

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S

Sai Kishor Naidu

from Mumbai, Maharashtra

Oct 1, 2019

Sim is missing please track and send details about it IMEI is given below

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Hi, i have recharged a wrong number. Could you please cancel the recharge and revert it back to my original payment method. Reference number :[protected]. My original payment was done through oxigen agent. The recharge was done today i. E., sept 25, 2019. The recharge was done for rupees : 485 plan. Please help me out in this wrong transaction by cancelling the recharge and reverting it back to me.

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A

AwesomE MousaM

from Dhenkanal, Odisha

Oct 1, 2019

No network it is more than 30hrs my daily data is getting wasted I am not able to receive my OTP. My mobile number is [protected] and is from Bihar circle and there not getting connected and i am in roaming at Rourkela. Please help me. It has happened 3rd within one month. I have also tried Twitter but I am not getting any reply.

S

somnathda

from Kharagpur, West Bengal

Oct 1, 2019

Surrendered my telephone instrument on 19/02/2018 in my exchange.

Lodged two times complaint of on non receipt of security deposit .

No correspondence nor any news about refund of security deposit.

yours truly

Prof Somnath Sen
IIT KHARAGPUR

bharat sanchar nigam [bsnl] wrong number recharge - Comment #3548476 - Image #0

somnathda's reply, Sep 29, 2019

No news on refund of security deposit for surrendering landline phone to BSNL.

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Address: Thiruvananthapuram, Kerala, 695002

My incoming calls were barred so i recharged my number with full talktime of 220 rs. It says it will expire today itself. I cannot reverse my recharge and this message is being received "you are not correct source dealer, do not try again". I sent a mail to helpdesk, i have not received any reply. Please help. Also how to stop incoming barring.

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Address: Swami vivekananda badavane 5th main davangere, 577004

They deduct amount from your balance even if you do not subscribe to the service. The customer care people do not have answer, they just ask whether you want to continue the service or stop the service.

Bsnl and its allies in the value added services part are cheating customers. I have suffered from such instances two times and want people to act against it and complain to the authorities so that we will not suffer from such problems.

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Address: Nashik, Maharashtra, 422002

Dear sir, just now i paid my bsnl landline no.[protected] and [protected] bill through online mode. But did not get receipt for it. I have received sms from bank about successful payment. Could you pl arrange to mail me receipts for both above landline asap. At the end instead of getting receipt as usual i have received a very big chain of ghost characters.

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S

Sitaram Ahirwar

from Bhopal, Madhya Pradesh

Sep 24, 2019

Block unwanted sms and calls

L

lubert

from Patna, Bihar

Sep 24, 2019

Sir, i used to received unwanted messages from BV-ONMOBL in my bsnl number at every minute..
please deactivate the message from my number.

thank you

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Address: Hyderabad, Telangana, 500050

I was ported my mobile number [protected] on december 2018. The number got activated, recharged and started using. After few days i called to bsnl customer care for some help. But they said that my number is belongs to aircel. (I called from the same bsnl registered sim, recharged as per bsnl plans). And the customer care executive hesitated to respond and cut my call. I urged to bsnl exchange. They said, “we can’t do anything. Anyway it is working, then why are you worried??”. This was the response i got from them. I registered a complaint on bsnl portal. But i did not get any proper response.
Now i am in trouble, i am not able to send any sms from my number. Customer care also not supporting in this case. I am not even able to send port request to 1900.

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Address: Ernakulam, Kerala, 683587

Sir,
My wimax connection (Lb[protected] is not working from 16/09/2019. I tried to register a complaint through toll free number ([protected]) but the agent said that their network is down so they can not take complaints. I tried 4 days continuously, always their replay is like this.
Malayattoor telephone exchange already stopped wimax support, and said that they don't have facilities to serve us.
When i call kalady telephone exchange they also do not answer the phone call. What will i do to solve this issue...??

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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K

khwaja Moinuddin Mohsin

from Delhi, Delhi

Sep 24, 2019

My landline and broadband are not working since 1 month . inspite of repeated complaints nothing has happened .
the unavailability of landline is causing lot of hardships to me and my family
i am frustrated and nobody is bothered
on top of that i am saddled with phone bill

my landline no is[protected]

Mr k.m.mohsin

N

Navkesh Singh

from Jammu, Jammu and Kashmir

Sep 24, 2019

My land line not working since past 15 days

Navkesh Singh's reply, Sep 16, 2019

Please have my deAD land line repaired. Noo feed bACK

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Address: 520007

Hi, i have recharged a wrong number. Could you please cancel the recharge and revert it back to my original payment method. Reference number : [protected]. My original payment was done through amazon pay. The recharge was done today i. E., sept 23, 2019. The recharge was done for rupees : 1149 plan. Please help me out in this wrong transaction by cancelling the recharge and reverting it back to me.

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R

Rahulchh786

from Mohali, Punjab

Sep 24, 2019

Mere yaha pr network nhi ata h thik se aur aata bhi h net accha nhi chalta net & vice dono buffer krta h.kindly help me

wrong number recharge - Comment #3543332 - Image #0

H

HEMALATHA BODEPUDI

from Mumbai, Maharashtra

Sep 24, 2019

My land lane connection cancelled before 6 months but my security feè 4000 Rs does not come please solve my problem

D

Durga Velagapudi

from Mumbai, Maharashtra

Sep 24, 2019

[protected]

Durga Velagapudi's reply, Sep 15, 2019

I want to cancel my another landline number also that number is 040-23540822

S

Snigdhadeb Hazra

Sep 24, 2019

I have purchased a BSNL sim but 24hrs over my sim still not getting network

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Address: Ahmedabad, Gujarat

Website: amazone consumer complaints

I have lodge complaints on 08/09/19 my customer id: 2446308 for cheated money by online shopping pvt. Ltd. Your company representative mr. Samir, mob. No.[protected] & [protected] taken handled subject. But also he gradually cheated me by 3/4 days with apply his technique and after that he withdraw huge money (From andhra bank — rs. 2, 04, 578/- & hdfc bank - rs. 2, 33, 750 alongwith fd money rs. 5, 000/-) from two bank a/c, now my bank balance is zero. I want to take action immediately against to him and refund
My total (I. E. Rs. 2, 04, 578 + rs. 2, 33, 750=rs. 4, 38, 328/-) cheated money through my both bank account as early as possible.

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