Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Im using bsnl broadband at home but since i have installed this i have not been able to use it properly. Leave heavy sites u have not been able to even assess youtube or google something as it never opens and keeps on loading forever. I registered a complaint having no. Jkr/co/2019/5326. Height is this that even bsnl site is not loading. When approached their office they donot entertain people and show their high headedness. Sorry state of affairs. Feeling disgusted and have decided to use some private service provider instead begging to bsnl for redressal..

I am regularly receiving message from bt-bsnlcg as under –
"dear customer your pack dil dosti chatting (54000) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past 10 days i have never ever subscribed to this sort of pack. Plz refund all the amount and unsuscribe it.
Please redress my grievance immediately.

I am unable to know about this
Incoming and outgoing calls, voice is not clear from last 2 days.
Please resolve as soon as possible
After booking complaint, still no response recevied
Please recify our problem as soon as possible.
Kindly do the needfull. I tried to send email to bangalore email contact;
Mail returned back.
Complaint no[protected]
Phone no[protected]
Ticket status showing - assigned to ito

I,. Syam k vijayan bsnl prepaid mobile number [protected], have been trying to de-activate voice chat service since last few days. Every 5th day i am getting intimation that my voice chat service will be charged from my account and to call or sms 'stop' to 155223 to stop the service. But my calls to the number are not getting through or responded properly. Sms are getting a reply in one word 'empty'. After some days i am getting sms intimation...

I am regularly receiving message from bt-bsnlcg as under –
"dear customer your pack dil dosti chatting (54000) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past 2 month. I have never ever subscribed to this sort of pack. Plz refund all the amount and unsuscribe it.
Please redress my grievance immediately.

My broadband is not getting link from last 4 days, i registered a complaint regarding the same under complaint number [protected]. I received message that someone will adress my issue but till now no one came.in fact i went to nearby bsnl exchange, but they were too busy fixing there relative or other high profile people problems. On monday again i went to office and came to know that tecnical staff went to see modi's speech.
I am still not getting internet connection.

In last 2 months I have tried recharging my prepaid BSNL contact [protected] many a times but succeeded only once. On 7th Nov, 9th Nov’19 my account was debited twice for Rs. 74 but recharge not done but transactions were successful with trans ID. Again on 7th Dec’19 recharge for Rs. 100 had same fate. Called customer care who are so rude to give update and ask you to do what you can do.

#[protected]
Nirvair

I surrendered my landline connection tel no[protected] to vastrapur tele exchange, ahmedabad on 4.9.2019.

I have not received the refund yet even after 100 days nearly.

I tried to contact on tele[protected], 26730808 but nobody is lifting the phone.

I want my refund immediately to my account. (Cancelled cheque submitted already on 4.9.2019)

My sim card is lost on 08/12/2019 at about 12am near isbt. Please block my sim card so unotherise use. L have tried many times customer care but no response. My contact no is [protected]. And my ulternate contact no for communication is [protected]. My contact no is linked with all the apps and bank also (With sbi and state bank of baroda) so please block my sim card immidiately because of sequerty resones. I have filled also and attached the copy with this complaint also.

Its been 2 to 3 weeks that i am recieveing adult and offensive message from bsnl. I have tried contacting the customer care and even opted for dnd but still my problem is unresolved and i constantly keep on recieving these messages. It has become so frustating and been a cause of constant problems. Furthermore it is not good to send adult links and contents (Without the concent of the reciever) as a minor may have access to it. On one end the govt is trying to ban sexual content while on the other hand bsnl is promoting these message (Adult oriented) and too on a massive scale. I request you to resolve my issue as soon as possible.
Thank you

Bsnl customer care has started new fraudlent activities in which they send a otp to their customer mobile no. And then debit charges mostly rs. 5 to avoid suspicion. Then they send message you that you had been charged for a service which you had never ever heard of before. I had been debited twice on the period of 1 month.
On enquiry with customer care on their toll free no. I. E[protected] they simply acccuse you that you must have asked for activation of such services and refuse to agree with customers plea. If asked for refund then they simply stop the call in the middle of conversation. If this forum can investigate then i would like to ask you as it is severe violation of consumer rights. Is this the way of one of india largest telecom operator to do business. Such a shame on you.

I am unable to send any sms to any number even port sms also i am unable to send.

1. Both incoming/outgoing of call/sms is not working.
2. The only call happens to customer care. I have the complaint. No resolution yet. However customer care told everything fine from their side.
3. Recharged validity plan, topup, extension plan. Still no solution.
4. Changed to manual network selection.
5. Checked message service center number.

Very sorry to inform you that, my landline connection is disconnected. And the telephone handset was surrendered on 03-11-19. Still monthly rent for nov'2019 was deducted directthrough ecs.
Further one sms received last night saying, the bill for dec'2019 is generated for payment.
My request is to stop this bill deducting practice, when customer already surrendered his connection.
Telephone no.[protected]
Consumer : nandita sinha
W. O. No. [protected]
Thanks and regards
= nandita sinha

I tried calling customer service to deactivate my caller tune as it's pathetic and I was just listening pre-recorded tunes for nearly 2 hours. Please remove it ASAP. I tried calling customer service on their 4 different numbers and after that it did not allow me to call them again. What kind of services where customer won't be able to reach out for their queries. I tried on 7/12/2019

Respected sir / madam

My name is ramananad sharma

This is my bsnl number
[protected]

Address
Room 23 mohana, orahara, near police station rajoun district banka, bihar, 813108

Lattitude 24.96038
Longitude 87.02191

From last 1 year network is totally down in our area.. We had raised my complaint to bsnl executive authority but our complaint had not register bsnl employees

Please registered network complaint of our area

Send network team to identify the root cause of network coverage and tell them to resolve in urgent basis plz i m begging for the network coverage

I had esclated this matter to trai chairman dr r. S sharma and appellate department of trai [protected]@trai.gov. Ini m ready

I m requesting to àppellate department resolve this issue on high priority basis of network coverage and give us the complaint number

Plz registered the complaint and send the team to resolve this issue on urgent basis

This is my allternate number
[protected]

Sir i am recharge rupees 144 on my number [protected] recharge is successful and amount is debited on bank but not valied for my sim number because my is not patanjali but amount not refund i will recharge 144 rupees oct 14. And talk bsnl custmer service and bank also finally they sayes register complient on bsnl portal please refund my amount sir...

Receipt for payment of bills/demand notes. This receipt is generated from bsnl portal.
Recharge status fail 12-status-diameter_end_user_service_denied
Receipt no [protected]
Transaction id pgsm[protected]
Transaction date [protected]:34:37
Amount 187.00
Phone no [protected]
Bank reference no igahpmbrv6

I did above online payment for recharge but it failed and payment deducted...

I had done a online recharge of rs550/ (Topup) for moblle no:[protected] on 26/11/2019 but the same has not been added to the talk time. The refund amount has not been credited to my bank a/c till date. I think it has completed nine working days. I request you to please look into the matter and do the needful to refund the amount at the earliest. The part of the sms i received showing the transaction number is furnished below.

Sbidrcard x9917 used for rs550.00 on26nov19 atutis2i25 txn#[protected]...

With regards,
Yours faithfully,
Johnson v k

I have been trying to send the port message to 1900 but it says failed every time, bsnl customer care also doesn't pick up the call. I have been trying to reach them or try messaging but no avail. I have called the office and even the landline centre (They pick up only on this number) but they all me to call 1503 and no one picks up the call even if i am online for 15 mins. I request the upc code because i am having terrible service and call drops and i can't live with this, i want to port out.

I have two landlines. One is for calls and another one is for fiber internet.

I have disconnected one of my landline that was used for phone calls only before one year in 2019.

The amount of inr about 4000 is appearing as pending to be remitted by bsnl since last 9 months.

In spite of repeated visits to bsnl office and multiple complaints which were all redirected to aotr gone unnoticed and money remitted back to me.

If money overdue to me is pending from bsnl is not released, i wont be paying the bills of the existing phone and surrender it within 7 days from now.

I am 15 year old customer of bsnl but this sort of treatment is unexpected.