Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Bsnl customer care has started new fraudlent activities in which they send a otp to their customer mobile no. And then debit charges mostly rs. 5 to avoid suspicion. Then they send message you that you had been charged for a service which you had never ever heard of before. I had been debited twice on the period of 1 month.
On enquiry with customer care on their toll free no. I. E[protected] they simply acccuse you that you must have asked for activation of such services and refuse to agree with customers plea. If asked for refund then they simply stop the call in the middle of conversation. If this forum can investigate then i would like to ask you as it is severe violation of consumer rights. Is this the way of one of india largest telecom operator to do business. Such a shame on you.

I am unable to send any sms to any number even port sms also i am unable to send.

1. Both incoming/outgoing of call/sms is not working.
2. The only call happens to customer care. I have the complaint. No resolution yet. However customer care told everything fine from their side.
3. Recharged validity plan, topup, extension plan. Still no solution.
4. Changed to manual network selection.
5. Checked message service center number.

Very sorry to inform you that, my landline connection is disconnected. And the telephone handset was surrendered on 03-11-19. Still monthly rent for nov'2019 was deducted directthrough ecs.
Further one sms received last night saying, the bill for dec'2019 is generated for payment.
My request is to stop this bill deducting practice, when customer already surrendered his connection.
Telephone no.[protected]
Consumer : nandita sinha
W. O. No. [protected]
Thanks and regards
= nandita sinha

I tried calling customer service to deactivate my caller tune as it's pathetic and I was just listening pre-recorded tunes for nearly 2 hours. Please remove it ASAP. I tried calling customer service on their 4 different numbers and after that it did not allow me to call them again. What kind of services where customer won't be able to reach out for their queries. I tried on 7/12/2019

Respected sir / madam

My name is ramananad sharma

This is my bsnl number
[protected]

Address
Room 23 mohana, orahara, near police station rajoun district banka, bihar, 813108

Lattitude 24.96038
Longitude 87.02191

From last 1 year network is totally down in our area.. We had raised my complaint to bsnl executive authority but our complaint had not register bsnl employees

Please registered network complaint of our area

Send network team to identify the root cause of network coverage and tell them to resolve in urgent basis plz i m begging for the network coverage

I had esclated this matter to trai chairman dr r. S sharma and appellate department of trai [protected]@trai.gov. Ini m ready

I m requesting to àppellate department resolve this issue on high priority basis of network coverage and give us the complaint number

Plz registered the complaint and send the team to resolve this issue on urgent basis

This is my allternate number
[protected]

Sir i am recharge rupees 144 on my number [protected] recharge is successful and amount is debited on bank but not valied for my sim number because my is not patanjali but amount not refund i will recharge 144 rupees oct 14. And talk bsnl custmer service and bank also finally they sayes register complient on bsnl portal please refund my amount sir...

Receipt for payment of bills/demand notes. This receipt is generated from bsnl portal.
Recharge status fail 12-status-diameter_end_user_service_denied
Receipt no [protected]
Transaction id pgsm[protected]
Transaction date [protected]:34:37
Amount 187.00
Phone no [protected]
Bank reference no igahpmbrv6

I did above online payment for recharge but it failed and payment deducted...

I had done a online recharge of rs550/ (Topup) for moblle no:[protected] on 26/11/2019 but the same has not been added to the talk time. The refund amount has not been credited to my bank a/c till date. I think it has completed nine working days. I request you to please look into the matter and do the needful to refund the amount at the earliest. The part of the sms i received showing the transaction number is furnished below.

Sbidrcard x9917 used for rs550.00 on26nov19 atutis2i25 txn#[protected]...

With regards,
Yours faithfully,
Johnson v k

I have been trying to send the port message to 1900 but it says failed every time, bsnl customer care also doesn't pick up the call. I have been trying to reach them or try messaging but no avail. I have called the office and even the landline centre (They pick up only on this number) but they all me to call 1503 and no one picks up the call even if i am online for 15 mins. I request the upc code because i am having terrible service and call drops and i can't live with this, i want to port out.

I have two landlines. One is for calls and another one is for fiber internet.

I have disconnected one of my landline that was used for phone calls only before one year in 2019.

The amount of inr about 4000 is appearing as pending to be remitted by bsnl since last 9 months.

In spite of repeated visits to bsnl office and multiple complaints which were all redirected to aotr gone unnoticed and money remitted back to me.

If money overdue to me is pending from bsnl is not released, i wont be paying the bills of the existing phone and surrender it within 7 days from now.

I am 15 year old customer of bsnl but this sort of treatment is unexpected.

Fixed line [protected] broadband bsnl service in noida is out of order for more than 48 hours and is not being attended to. Earlier internet was not available but telephone was working but now line has gone dead.
Service address b-406 ram vihar sector 30 noida under up west circle.
Gm td noida circle may realize that bsnl connectivity in prestigeous army officers enclave has dwindled.
Such calous attitudes will only add to more disconnections.

Dear sir/madam,

I had closed my bsnl connection last year and it has been more than a year since i closed the connection and i haven't received the security deposit refund yet.

It is really unethical to keep our deposit for such a long time and multiple request for refund of deposit amount has failed.

I am providing the details of my closed connection
Std code: 080
Landline number: 23382805
Refund amount: rs. 2530

Request for refund of my security deposit at the earliest.

Regards,
Viswanath

Ref: Mobile Number:[protected]

I am regularly receiving message from BT-BSNLCG as under –

"Dear customer Your pack dil dosti chatting(54000) is renewed with Rs3.0 for 3 days. To Unsub send SMS STOP or call 155223(tollfree).

I have sent SMS and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past 1month.

I have never ever subscribed to this sort of pack.plz refund all the amount and unsuscribe it.

Thanks for your Support!
Please redress my grievance immediately.
M-[protected](circle-andhra pra)

We had requested for the disconnection of our landline connection on 15th oct. We had also received a receipt confirming the disconnection on 15th oct 2019. Even after it was confirmed that the landline has been disconnected, we are still getting billed for nov 2019. Please take the required action asap so that we no longer receive any requests for any more payments for this connection as all dues have already been paid as of 15th oct 2019. Receipts of the landline disconnection can be provided on request. Pleade let us know if you need further details

Unnecessarily every 10 days rs.15 will be deducted from my balance. Without my consent who is doing all these. Trying to reach customer care from many days. The call will not connect at all. I want to know the details. Kindly look into it immediately.
From aug 2019, every 10 days rs.10 will be deducted from my prepaid mobile currency (The number is [protected]). Tried to reach customer care multiple times. But was not able to reach them. It disconnected many times. If we get in also, the ivr will not map to any executives. After 20 mins it disconnects automatically. Not able to reach the office in person due to office timings.

Kindly STOP the unnecessary message from 57171 -OTP for video 10 and you keep on deducting 5 rupees..Kindly stop it now.. or else I'm planning to switch to other networks.Its really annoying to lose 10 rupees every day unnecessarily..I need this issue to be sorted out as early as possible..I have also been trying to customer care which went in vain...WORST EVER NETWORK once could ever have.

Month of incident : may 2019
Location : fatehgunj baroda bsnl office
Landline number[protected] was terminated in may 2019.

The landline number termination request was submitted. Bsnl office department people came home to close the connection and they told that to take refund of security deposit amount you have to visit office.
The instrument was returned at bsnl office at fatehgunj in may 2019.
The officer at bsnl office, fatehgunj informed that it would take six months to process the refund.
It is already six months since november month is over. The amount of refund is not credited to bank account.
This complaint is lodged to get the refund which is not yet received

Bsnl office has to expedite the resolution by processing the refund of security deposit amount for the land line terminated[protected].
We have been waiting for

Hi,
My grandpa is using bsnl sim. He is getting the ad messages continuously despite the stop message sent. Also, it is taking all his recharge amount. He is not able make calls due to low balance. This is happening often. See, he is living alone. Think what will he do if he is not able to make calls during any emergency.
It is like we can unsubscribe only through his mobile. I did that many times from his mobile. Now i'm in a different location. He will not able to do all these by his own.

Please note that we are not interested in these ad messages and calls and disturbed during important times. Kindly stop all of these.
Can you please consider this and do the needful.

Facing tremendous problem frequently. From last week getting range for very short period affecting our work. Fade up o[censored]sing bsnl sims. Signals are too weak to talk from last week.
This is happening frequently. My whole family have bsnl numbers but facing too much problem. Why bsnl cant solve the problem. Is bsnl going to extend validity for the period for which range is not available to us?

Thanks for subscribing for the service video5 (57111) you have been charged rs 5.0 successfully and your service will be delivered shortly.

Below msg received after that.
Otp for video10 is 53756 http://bsnlsouth.netxcell.com:6767/webwap2/cg/otp? Otp=1&q=2lkgjpnhyx7fw2kwdjsx9j1hyycyhwce5hipcr9xuxx7dthpouqdazkirxhvj73cwlfthbe3...⇄