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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025

Complaints 15970

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6089

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 141

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Address: HAL COLONY, 500055

To, Accelyst Solutions Pvt.
Shall I know first fall, is it Accelyst solutions Pvt. and Freecharge is same or not please confirm, I recharged my mobile No [protected] though SBI Credit Card No.[protected] on[protected] at 9.05 am for Rs.447/- but I could not confirm or successful, I have waited 1 hour 35 minutes I did not get any information. Again I recharged through Freecharge on[protected] at 10.05 am for Rs. 447/- the transaction was conformed successful immediately and I got massage immediately. So I request to refund the Rs. 447/- immediately. or call me further clarification on mobile [protected].
U. CHINNAIAH.

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Address: Raebareli, Uttar Pradesh, 229208

मैंने 8 सितम्बर को [protected] प्री पेड मोबाइल पर 1699 रुपए का रिचार्ज ऑनलाइन अपने एचडीएफसी अकाउंट से किया। ये ट्रांसाक्शन मैंने बीएसएनएल के रेकेज वेबसाइट पर किया था। मेरे अकाउंट से 1699 रुपए कट गए लेकिन रिचार्ज नहीं हुआ। Mobile number UP east का है। मैंने इसकी शिकायत पोर्टल
ट्रांसक्शन id[protected]/techbsnl
Ref number[protected]
Pls refund the money

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Address: om nagar, panchavati, new adgaon, 422003

Dear sir/mam
I have closed my bsnl post paid 12 april 2019 clearing all the dues regarding my post paid number which is [protected]
After that i applied for refund of my security deposit of rs 1000 on the same day giving complete details of my bank account number.
Till today as on 09 sept 2019 amount has not been credited to my account as well as i have not received any cheque on my residential address.
It has been approximately 6 months and i have visited the bsnl exchange nashik several times and they tell one excuse after other. Kindly address my problem.
Name : kishan n patel
Mobile no : [protected]
Circle : maharashtra & goa

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D

deven_nishit

from Ahmedabad, Gujarat

Sep 10, 2019

My landline no is dead since 5 days. I have already booked the complaint but no action has been taken.Last week also same problem ocurred and it was solved by Operator.
Kindly look into problem immdly .

S

safalmittal

from Muktsar, Punjab

Sep 10, 2019

Refund for land line is due for a long time I am 60 years and paralyzed [protected]

R

Ruhini Gogoi

from Hojai, Assam

Sep 10, 2019

Sir, I had paid my undue Rs.1500 on dated 23/8/19 .But still I have not got my reconnection wimax due to negligence of department .I have already inform my nearest office 48 hours ago .Nobody can response my complaint against reconnection.What will be happen in future as Govt department . R.Gogoi.(SB[protected]Sivasagar.Assam.

S

subit

from Kolkata, West Bengal

Sep 10, 2019

I am not receiving post copy of my landline-cum- broadband telephone bills for the last few months. i am in kolkata circle of bsnl.
there is no provision to make this complaint online on bsnl website/ customer care / bsnl grievance portal.

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Address: Hyderabad, Telangana, 500047

My landline number 27065332 is dead for last two weeks and gives a wired noise. When trying to complain using bsnl's malkajgiri's complaint phone[protected], you hear that this number is bo longer valid. I don't know how this organisation is still surviving will h this sort of attitude towards customer service. Can someone responsible at least work on my complaint.

Prabhakara rao[protected]

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Hi, last 10days back ported my sim [protected] from jio to bsnl, it was working few days later it was no incoming call and no incoming /outgoing message last 3 days. I call so many times to customer care. Insially said everything looks fine. After 4time call said some server issue with ported number. I am unable to get calls or otp messages for bank transactions.

There is no response from bsnl customer care and i don't what can i do further.

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H

Heaven Khosa

from Mumbai, Maharashtra

Sep 10, 2019

In my area bsnl internet is very slow
There is no problem in calling but the internet speed Never stays Good it always fluctuates a lot and Everyone in our area is Facing the same internet problem
and Due to BSNL slow internet speed many of customer had changed their Network and I am also Be forced to do the same
so Please Fix it ASAP!!

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Address: 13/4 ty.4 range hill Khadki Pune, Pune, Maharashtra

Sir, our office rcs (Wr) belongs to central government (Defence) the duplicate copy of bill mob no.[protected] a/c no.[protected] from jan19 to july 19 got wet as it was in my bag which i was carrying on my scooty which was caught in heavy rain copy of bills are wasted /unusable so i am badly in need of that
It is requested to kindly send the copy of duplicate bill for above period on my emai address as mention below

[protected]@gmail.com

Sorry for giving trouble

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Bsnl changed my plan without any information and i have not received hardcopy of my bill when the plan changed.
After few months when i reached at bsnl exchange the concern person told me that my bill was so much high which i am unable to pay..
I want to disconnect the connection but i cant pay that much amount..
No one is helping me for this...

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dotindia

from New Delhi, Delhi

Sep 10, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

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Address: Howrah, West Bengal, 711204

Sir,
This is to inform you that the our internet and telephone connection was not working for nine days. Our telephone no is[protected]. I had complained in customer care on 02.9.2019 my complained no is [protected]. But till date the complained was not solved by them. They were not respond the complained. So many times we had complained but no response we found.

So, i requested to you that look into the matter solve the problem as soon as possible.

Thanking you.

With regards,

Bansal wire industries ltd
15/2/10, belur road, liluah, howrah - 711204

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Address: Krishna, Andhra Pradesh, 521001

My mobile no. Is [protected], i've not opted any service from bsnl. But below given messages in bracket came. Total 3 messages came & rs.15/- each deducted. Total rs.45/- deducted. Customer service person is telling that your mobile is not activated any service. Iam afraid that they may deduct continuously. Kindly resolve the problem & add rs.45/- to my balance. This message came from bt-bsnlcg (Thanks for subscribing for the service video ringtones (50500) you have been charged rs 15.0 successfully and your service will be delivered shortly.) regards,
D. Gopi krishna

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A

aravindkulkarni1980

from Hubli, Karnataka

Sep 6, 2019

Pls provide me all details regarding this number to my email id. i.e.,
aravind.[protected]@rediffmail.com..mob number is [protected]. i need to know details. i stay out of station so i require it at the earliest. thank u.

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Address: Rajkot, Gujarat, 360005

Dear sir,

I have a prepaid mobile connection of bsnl, mobile no.[protected]. We are getting unknown deductions from my balance amount since last 6 months. I have lodged complain in bsnl local office but no response from them to stop all the deductions from my mobile account. But after one one i am in the same condition and deduction is continue from my account.

They are saying that it's our side problem of 4g so it will deduct 0.25 paisa every few minutes.

Please stop this auto deduction from my mobile so i can keep balance in my mobile.

Thanks and regards,

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Address: Shoe market, near sunheri masjid, Bareilly, Uttar Pradesh, 243001

This is in reference for removal of bsnl landline pole which is not in use. So i request to register my complain to remove the pole immediately as it is creating problem for general people in parking. Moreover is in front of my shop in the middle. The pole doesn’t have any connection on it and people are using it as electricity pole and its not safe. I hope this will be resolved soon.

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Address: 10, Old Post Office Street, Kolkata - 700001, Kolkata, West Bengal, 700001

My complaint no. Is [protected].
Bsnl allotted one mr. R. Ch. Das for repairing my landline. His phone number is [protected]. His phone is switched off. This is unacceptable. I always make my payments on time and yet the company does not have a complaint redressal mechanism.
I am a lawyer and my landline is very important. Please fix my landline.
Or i shall be forced to surrender my landline.

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N

Nakulprasad singh

from JAMSHEDPUR, Jharkhand

Sep 6, 2019

I recharge my mobile number[protected] by pay tm on 30/08/19and money debited withopreter referencenumber[protected] and got a massagethat successful transactionbut yet recharge not received please check and reply or refund soon
nakul.[protected]@rediffmail.com
pay tm account [protected]@paytm

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Address: Accounts Officer, GMTD, Doorsanchar Bhavan, Link Road, Cuttack, 753012

Dear Sir/Madam,
My Refund Rs580/-of security deposit stands long due after surrender of BSNL LandLine telephone No[protected] against A/C no:[protected], Customer ID:[protected], and vide invoice No:EDCOR[protected]/Date 01.03.2019 of BSNL. in favour of self. Request to send the refunf amount in DD/Cheque in my below given addres at the

My Present address:
Dr Kailash Chandra Bishoyi,
Flat:A/307, Swastik Enclave,
Near Kendriya Vihar, PO:MAHURA, VIA:Janla-752054
Dist: KHORDHA, Odisha.
Email:kcb.[protected]@gmail.com

Expect an reply to this effect in my email address .
Sincere thanks,
KCBishoyi

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Address: bsnl shimla and dharamshala

Sir, I have a BSNL No [protected]. This no. is used by me passed so many year. On[protected] I got recharge it with RS428/- this plan has net as well as voice pack. After the recharge I found that the net is not working. I requested the customer care. They did not resolve my problem After some time they agree to register my complaint The DOCK NO .is 2H31284359. They tolled me that same may be resolve with in 12 hours. At 2.50 pm they called me from the [protected] I told them my problem . On 2.52pm they sent a sms that your complaint has been disposed off. I again called them same is not disposed off. They told me that we are taking the steps to solve your problem . Sir, these people have stop my incoming and outgoing call. Till date same is closed. Your are requested to ask them to refind my money with 18% interest. So that I can take the services from other provider .

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Address: as above

Bsnl has given be credit for earlier broad band account
Vide phone[protected] [protected] an amount rs. 9420/
Towards surrendering and refund of amount.

Your jayanagar 5th block office had on 20/8/19 had
Requested to credit the amount by transferring to my
Fibernet account [protected] (Phone[protected].
Accordingly balance amount of rs, 3119/- remitted on 20/8/19 itself. Hence there is no due from my
Side. Telephoning me and harrassing me that your line
Would be disconnected is not in order.
Please verify at your end and confirm compliance.
V. V. Venkitaramani. [protected]

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R

Raveendra Kolur

from Bengaluru, Karnataka

Sep 3, 2019

Dear Sir/ Madam
This is to bring into your notice that, there is a BSNL telephone pole in front of my house and it is not in use. Cables are laying and it is creating a lot. We are not able park the vehicles in front of our house. Also we our house is under construction.
Kindly arrange to remove or shift to the corner.

full payment already made for account no.9039001802 phone 080 29542971 - Comment #3526113 - Image #0

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Address: 13/B, Ishavasya bungalows, opp. Vaibhav bungalows, mr. Chandni chowk, piplod Surat, Surat, Gujarat, 395007

Hello
My phone set is not working since 2 months.. I have complained many times but no one from bsnl came for the replacement..
I am based in surat kindly replace my phone set.
The issue with phone set is that it keeps on ringing even if we pick up the handset and also it disconnects in the middle of the conversation..
There is issue in the phone set..
Thank you

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B

Brajanath

from Mumbai, Maharashtra

Sep 3, 2019

Mobile no-[protected]
State-odisha
My outgoing call notwotk
Please help me how it works. I sen u a image which is below.please told me what can I do?

C

Chandra Shekar.K.T

from Bengaluru, Karnataka

Sep 3, 2019

Dear Sir / Madam
This is Chandrashekar K T Mob No [protected] network issue inside the office near tvs cross when in came outside of office i am getting 2G network. Pls solve this problem ASAP on 28/08/2019

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Address: Lalbazar, 190001

Whenever my mother try to call from an international number to my landline number in j&k its ivr telling number doesnt exist.. Could you tell what might be the problem in the landline number how to fix it. The landline number is from dalgate area and number is 2501846. And i am calling to this number from saudi.. The number is accurate and active but whenever i am calling from saudi to this number it telling number doesnt exist.. Please kindly...

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Address: Hyderabad, Telangana

My bsnl prepaid mobile number (Protected) is getting unwanted and unnecessary smss and other astrology and health matters which are not interested are posting to me. Even if i delete the blody messages my available balance is deducted and sending a message "your last call is charged this much amount" and still if you want to unsubscribe send a sms to so and so number, that message will fail. Mostly i am getting from ba, bt, which i don't want.

I request you to please kindly note the above and do the needful. Once again i request you to please stop all these junk.

Thanking you, c kameswar rao

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Sir, i recharge my mob no. [protected] on 30 aug 2019 of rs 20 in
Which i have to get rs 14.95 talk time, but instead of that i get 265 free sms for 15 days. Sir i call customer care 3 to 4 times but i do not get satisfactory answer from them.
They are asking that this is 3rd party problem from which you make request of recharge or make payment.

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I have lost my bsnl sim card and customer care is not helping at all to deactivate the number.
I want to block my number [protected].
Bsnl customer care is redirecting from one to another from past 2 hours and no help. It is really irresponsible. No way to file a complain.. No way to block the sim, which cause a security issue.
It is customer cares duty to help the people in this case, but either numbers are not working or they are not helping.
It is highly important for a customers service to listen to people’s complaint atleast when the person is saying it is an emergency

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