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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 141

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santhoshkaipuzha
from Ferokh, Kerala
Sep 17, 2019
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Address: BSNL Office (Customer Service) Telephone Exchange, Gandhinagar, Kottayam - 686008, 686008

Dear sir,
I want to bring to your kind notice the unsatisfactory working of our land phone[protected] we have lodged a number of complaints but to no avail. It has not been working properly for the last two weeks. Either the phone becomes dead or otherwise it works one way only. So, we are facing a number of problems regarding this. The telephone disorders have grown to be a serious problem. Most of the times it lies dead. The service provided is very poor.
I have no benefit over this phone now.
I registered a complaint regarding this issue on 07-september-2019, complaint docket no:[protected], but so far no one has noticed this complaint.

Please proceed immediately and take necessary action as soon as possible
We do sincerely hope that you will realize the urgency and do the needful immediately.
Sep 20, 2019
Complaint marked as Resolved 
My complaint was rectified. BSNL technician resolve my complaint yesterday.Now im completely satisfied .
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    lchalder98
    from Mumbai, Maharashtra
    Sep 17, 2019
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    Address: VILL.-SITAGACHHI, P.O+P.S - MATHURAPUR, Dist.-SOUTH 24 PARGANAS, WB, PIN-743354., 743354

    Hi. I am lab chandra halder. My phone number is [protected]. My problem is - maximum time cell network of my area is out of service. After that the network come after 2-3 day. I try to call customer but the number 1503 not working maximum time. Also try to call bsnl customer care from others number.
    They registrar my complain. My complain no 1i13310417. They said with in 3 day (Till 16.09.19), your problem will be solved. But that time was gone and that's what the problem was.

    Please solve my network issues as fast as possible.
    Because in my number, i get very important calls.

    Thanking you...
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    View replies
    On 5th September 2019, I paid the bill for BSNL landline through Gpay UPI ID and the money was deducted from my account but and received a message from the bank saying the account has been debited for Rs.xxxx but later I received a message from BSNL that the transaction failed.
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      Shiv Kumar Koppula
      from Mumbai, Maharashtra
      Sep 16, 2019
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      Address: Patny circle Secunderabad., Hyderabad, Telangana

      I have surrendered my BSNL landline telephone number [protected] on 20/05/2019. After checking the details I was told that refund of Rs.1029/- will be sent to my bank account for which I have given a.blank cancelled cheque. So far imspite of nearly 4 months still I have not received the refund amount of Rs.1029/- Many times I visited your office situated near patny circle Secunderabad but I was told that refund of said amount will be credited to my bank account.

      Hence the issue is brought to your notice for necessary appropriate action in the matter.
      I am a senior citizen aged 64 years + I hope that you will speed up my request and make me feel free from the issue.

      K Shiva Kumar
      H.No. 10-5-807/A
      Nandanar Nagar
      North Lalaguda
      Tukaramgate
      Secunderabad 500017
      Mobile number: [protected]
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        R
        Rainy@2008
        from Noida, Uttar Pradesh
        Sep 16, 2019
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        Address: 39/3 Rajinder Nagar, 133001

        Please tell me what is the procedure to surrender a new postpaid sim. I am going to nearest branch where i took the sim, they are advice me that after 3 months, you will surrendered it. Pl you confirm me... I wanted to know that what is your policy about the surrender of new postpaid sim. If i agree to surrender my sim what is the problem of your branch. After 3 months when i am going to surrender it, then i paid 3 months bill also why i carry the bill without using it. Please you give a reasonable solution as soon as possible.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        I recharged bsnl sim with 429/- but no data is reflecting.So please verify it.
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          U
          univ
          from Noida, Uttar Pradesh
          Sep 13, 2019
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          Address: Sector 19 Noida

          Telephone no[protected], installation address - b-406 ram vihar, sector 30, noida. Line is not dis connected. Wall outlet is connected to land line telephone hand set through adsl filter. For the last two days, phone outlet port (Analog voice) is dead. When phone receiver is connected to adsl port, excessive noise makes use impossible. Bsnl staff not understanding complaint. Desire escalation to engineers. This is an exchange fault.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            Sharadkumar Shah
            from Kalyan, Maharashtra
            Sep 13, 2019
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            I had discontinued my landline phone in april 2018. The amount of deposit was rs. 3000/=
            I was told that time that the refund will be sent to my home address within 6 months.
            But till now i have not received the refund.
            I contacted concerned officials of bsnl many times but every time they say there is shortage of funds hence we are not able to refund your deposit amount!!
            No body gives anything in writing.
            Latest information given to me by an official is that even i have not received my salary!! What to do?
            Request concerned minister to look into the matter urgently.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Sep 13, 2019
            Updated by Sharadkumar Shah             BSNL used to disconnect our phone line if we fail to pay their bill in a month and charge us penalties!!
            Now they’re not returning our money for more than 2 years how much penalties they should pay us??
            Any judicial authority will take the call?
            Sep 18, 2019
            Updated by Sharadkumar Shah             May I know when will the Bharat Sanchar Nigam (BSNL) customer support respond?
            When will I get my deposit money refund?
            Sep 26, 2019
            Updated by Sharadkumar Shah             My complaint dated 13th September 2019, about non refund of my deposit amount of Rs. 3000/=,
            was forwarded to BSNL’s customer support. But till now no response from them!!!
            Will anyone in senior management look into the matter and respond? When my money will be refunded??
            Oct 03, 2019
            Updated by Sharadkumar Shah             1) I had returned my phone and got my BSNL land line disconnected on 26th April 2018.
            2) I was promised that my deposit amount of Rs. 3000/= will be refunded in 6 months time. Why not immediately? No reply.
            3) I followed up innumerable times with all different authorities by personal visits, phones etc. for almost 18 long months. No positive response. Each time showing their helpless, as company has no money to pay back the deposit amount.
            4) All concerned Govt. Authorities are not bothered even to acknowledge the complaint.
            5) Will any body listen?
            Here also I wrote on 13th September 2019.
            Reminder no. 1 on 18th September 2019. No reply.
            Reminder no. 2 on 26the September 2019.
            This is Reminder no. 3.
            Any body reading?
            Oct 21, 2019
            Updated by Sharadkumar Shah             Reminder no. 4 on 21st October 2019.
            No response from BSNL !!!
            Is there anybody in BSNL’s customer support dept. who looks into customer complaints???
            View replies
            Sir,
            My land phone number number [protected] has been closed two years back, but my security deposited amount is still pending to refund. So I requested your good self please do need full to solve the problem.

            Thanking you Yours faithfully

            Date ; 9 sep 2019 Augustine mv
            Reply
            Dear sir, my bsnl postpaid mobile no. is [protected]. My old address was deepak kumar. 3U detachment. Lal tekri. Campbell bay.

            Please change my billing address to new address. P289/2 Nira lal jat marg. INS Valsura. Jamnagar. 361150.

            Yours faithfully,
            Deepak kumar
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              M
              Midhunr Ravi
              from Bengaluru, Karnataka
              Sep 12, 2019
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              Address: Attukal shopping complex, East fort, Thiruvananthapuram, Kerala, 6950024

              Dear sir / mam,

              Iam ravikumar owner of my firm

              Rajan watch company

              Landline no is[protected]

              I booked complaints through dialing “198″. To toll free number atleast 5 times. But no one responded.

              We trusted bsnl. But this why we are changing to private connection..

              I want to change my address also

              Present address is

              (Rajans jewels×
              Attukal shopping complex
              Eastfort)

              Change to new address is
              Rajanwatchcompany
              Attukal shopping complex shop no 3
              Eastfort trivandrum kerala

              Please try to resolve my landline problems as soon as possible

              Previous complaint nobody bother notifying the issues by customer satisfaction.

              Yours thanking

              Ravikumar
              [protected]@gmail.com
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              Bsnl tower plot rent not give company last eight month please give my rent urgently
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                R
                raju2529
                from Delhi, Delhi
                Sep 11, 2019
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                Address: Kolar district, 561209

                Problem persists from 29th July 2019 to till date. Actual problem is dsl line is disconnected frequently and I could I not able to use internet at all. some days internet work in 5 minutes and after that it won't connect.
                I complained through customer care and to respective authorised person. But still no use. only one line man is there in my town, but he met accident in July so he unable to walk.
                I am requesting to Bsnl office, Kolar district, Karnataka state.
                Broadband land line number is [protected].
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Sep 18, 2019
                Updated by raju2529                 partially solved
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                  nitinpandey607
                  from Rampur, Uttar Pradesh
                  Sep 11, 2019
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                  Address: B-170 Rajendra Nagar, Bareilly, Uttar Pradesh, 243122

                  My mobile no. [protected] is not receiving any incoming calls and messages from last 15 days. I tried calling customer care no. For almost 50 times aal they said was wait for 24 hours. Still facing the same issue please resolve as soon as possible.
                  I am done with bsnl worst services and worst customer support please resolve so that i can port my sim to any other carrier.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  We was user of BSNL LL No[protected] and was disconnected on 28 May 2019 vide docket no- 961. But tele bill msg is also receiving contineous. Pl update your records and refund our security deposit
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                    R
                    RahullBb
                    from Yamunanagar, Haryana
                    Sep 11, 2019
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                    Address: BSNL, Pauri Garhwal, Uttarakhand

                    I am d. P bahuguna resident of nawasu kherakhal village. The complaint is regarding the non payment of rent by bsnl shrinagar garhwal uttarakhand. I haven't received the rent from last 10 months.. This like a torture for the family. I had even contacted the branch. They said the fund is not providing by company. What can we do for this problem.

                    D. P. Bahuguna
                    Vill kherakhal nawasu
                    Rudraprayg
                    Uttarakhand
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      U
                      U chinnaiah
                      from Delhi, Delhi
                      Sep 10, 2019
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                      Address: HAL COLONY, 500055

                      To, Accelyst Solutions Pvt.
                      Shall I know first fall, is it Accelyst solutions Pvt. and Freecharge is same or not please confirm, I recharged my mobile No [protected] though SBI Credit Card No.[protected] on[protected] at 9.05 am for Rs.447/- but I could not confirm or successful, I have waited 1 hour 35 minutes I did not get any information. Again I recharged through Freecharge on[protected] at 10.05 am for Rs. 447/- the transaction was conformed successful immediately and I got massage immediately. So I request to refund the Rs. 447/- immediately. or call me further clarification on mobile [protected].
                      U. CHINNAIAH.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        arunsumank
                        from Mumbai, Maharashtra
                        Sep 10, 2019
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                        Address: Raebareli, Uttar Pradesh, 229208

                        मैंने 8 सितम्बर को [protected] प्री पेड मोबाइल पर 1699 रुपए का रिचार्ज ऑनलाइन अपने एचडीएफसी अकाउंट से किया। ये ट्रांसाक्शन मैंने बीएसएनएल के रेकेज वेबसाइट पर किया था। मेरे अकाउंट से 1699 रुपए कट गए लेकिन रिचार्ज नहीं हुआ। Mobile number UP east का है। मैंने इसकी शिकायत पोर्टल
                        ट्रांसक्शन id[protected]/techbsnl
                        Ref number[protected]
                        Pls refund the money
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          K
                          kishan9491
                          from Mumbai, Maharashtra
                          Sep 9, 2019
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                          Address: om nagar, panchavati, new adgaon, 422003

                          Dear sir/mam
                          I have closed my bsnl post paid 12 april 2019 clearing all the dues regarding my post paid number which is [protected]
                          After that i applied for refund of my security deposit of rs 1000 on the same day giving complete details of my bank account number.
                          Till today as on 09 sept 2019 amount has not been credited to my account as well as i have not received any cheque on my residential address.
                          It has been approximately 6 months and i have visited the bsnl exchange nashik several times and they tell one excuse after other. Kindly address my problem.
                          Name : kishan n patel
                          Mobile no : [protected]
                          Circle : maharashtra & goa
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies
                          My landline no is dead since 5 days. I have already booked the complaint but no action has been taken.Last week also same problem ocurred and it was solved by Operator.
                          Kindly look into problem immdly .
                          Reply
                          Refund for land line is due for a long time I am 60 years and paralyzed [protected]
                          Reply
                          Sir, I had paid my undue Rs.1500 on dated 23/8/19 .But still I have not got my reconnection wimax due to negligence of department .I have already inform my nearest office 48 hours ago .Nobody can response my complaint against reconnection.What will be happen in future as Govt department . R.Gogoi.(SB[protected]Sivasagar.Assam.
                          Reply
                          I am not receiving post copy of my landline-cum- broadband telephone bills for the last few months. i am in kolkata circle of bsnl.
                          there is no provision to make this complaint online on bsnl website/ customer care / bsnl grievance portal.
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                            Sreenivas Rao Vedula
                            from Hyderabad, Telangana
                            Sep 7, 2019
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                            Address: Hyderabad, Telangana, 500047

                            My landline number 27065332 is dead for last two weeks and gives a wired noise. When trying to complain using bsnl's malkajgiri's complaint phone[protected], you hear that this number is bo longer valid. I don't know how this organisation is still surviving will h this sort of attitude towards customer service. Can someone responsible at least work on my complaint.

                            Prabhakara rao[protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              pendliram
                              from Delhi, Delhi
                              Sep 7, 2019
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                              Hi, last 10days back ported my sim [protected] from jio to bsnl, it was working few days later it was no incoming call and no incoming /outgoing message last 3 days. I call so many times to customer care. Insially said everything looks fine. After 4time call said some server issue with ported number. I am unable to get calls or otp messages for bank transactions.

                              There is no response from bsnl customer care and i don't what can i do further.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              View replies
                              In my area bsnl internet is very slow
                              There is no problem in calling but the internet speed Never stays Good it always fluctuates a lot and Everyone in our area is Facing the same internet problem
                              and Due to BSNL slow internet speed many of customer had changed their Network and I am also Be forced to do the same
                              so Please Fix it ASAP!!
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                                M Z Padwekar
                                from Ahmedabad, Gujarat
                                Sep 7, 2019
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                                Address: 13/4 ty.4 range hill Khadki Pune, Pune, Maharashtra

                                Sir, our office rcs (Wr) belongs to central government (Defence) the duplicate copy of bill mob no.[protected] a/c no.[protected] from jan19 to july 19 got wet as it was in my bag which i was carrying on my scooty which was caught in heavy rain copy of bills are wasted /unusable so i am badly in need of that
                                It is requested to kindly send the copy of duplicate bill for above period on my emai address as mention below

                                [protected]@gmail.com

                                Sorry for giving trouble
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  ayushac
                                  from Bareilly, Uttar Pradesh
                                  Sep 7, 2019
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                                  Bsnl changed my plan without any information and i have not received hardcopy of my bill when the plan changed.
                                  After few months when i reached at bsnl exchange the concern person told me that my bill was so much high which i am unable to pay..
                                  I want to disconnect the connection but i cant pay that much amount..
                                  No one is helping me for this...
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Mam please complaint here against any internet service provider
                                  Government website link => pgportal.gov.in

                                  => Click here to sign up => pgportal.gov.in

                                  => After Register Your Account and Login your Account

                                  => Lodge Public Grievance

                                  => click on I agree that my grievance does not fall in any of the above listed categories

                                  => Concerned authority of grievance

                                  => click on Central Government

                                  =>select Ministry/Department => Telecommunication

                                  => Description

                                  => security code

                                  => submit
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                                    bansalwireindustries
                                    from Howrah, West Bengal
                                    Sep 6, 2019
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                                    Address: Howrah, West Bengal, 711204

                                    Sir,
                                    This is to inform you that the our internet and telephone connection was not working for nine days. Our telephone no is[protected]. I had complained in customer care on 02.9.2019 my complained no is [protected]. But till date the complained was not solved by them. They were not respond the complained. So many times we had complained but no response we found.

                                    So, i requested to you that look into the matter solve the problem as soon as possible.

                                    Thanking you.

                                    With regards,

                                    Bansal wire industries ltd
                                    15/2/10, belur road, liluah, howrah - 711204
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Gopi Donepudi
                                      from Noida, Uttar Pradesh
                                      Sep 5, 2019
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                                      Address: Krishna, Andhra Pradesh, 521001

                                      My mobile no. Is [protected], i've not opted any service from bsnl. But below given messages in bracket came. Total 3 messages came & rs.15/- each deducted. Total rs.45/- deducted. Customer service person is telling that your mobile is not activated any service. Iam afraid that they may deduct continuously. Kindly resolve the problem & add rs.45/- to my balance. This message came from bt-bsnlcg (Thanks for subscribing for the service video ringtones (50500) you have been charged rs 15.0 successfully and your service will be delivered shortly.) regards,
                                      D. Gopi krishna
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Pls provide me all details regarding this number to my email id. i.e.,
                                      aravind.[protected]@rediffmail.com..mob number is [protected]. i need to know details. i stay out of station so i require it at the earliest. thank u.
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                                        pratik1311
                                        from Rajkot, Gujarat
                                        Sep 5, 2019
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                                        Address: Rajkot, Gujarat, 360005

                                        Dear sir,

                                        I have a prepaid mobile connection of bsnl, mobile no.[protected]. We are getting unknown deductions from my balance amount since last 6 months. I have lodged complain in bsnl local office but no response from them to stop all the deductions from my mobile account. But after one one i am in the same condition and deduction is continue from my account.

                                        They are saying that it's our side problem of 4g so it will deduct 0.25 paisa every few minutes.

                                        Please stop this auto deduction from my mobile so i can keep balance in my mobile.

                                        Thanks and regards,
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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