Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had sent the email to [protected]@bsnl.co.in, reporting the complaint to reimburse the amount for the service not provided due to the mistake of BSNL.

landline was not working for more than 16 May 2019 to 31-May 2019

Complaint (Docket) No[protected]
Complaint (Docket) No[protected]
Complaint (Docket) No[protected]

Invoice No- SDCKL[protected]
From 01/04/2019 to 31/05/2019
BSNL Account No : [protected]

They even did not reply and in the customer care centre, they never bothered to listen to the complaint.

Kindly take serious action so that I can get the reimbursement and another customer may not suffer like me.

Thanks & best regards,

Vinayan

I have paid for the prepaid plan named stv448 for 448 rupees on 22 july 2019 and i got the message that i am entitled to get 3 gb per day 100 sms per day.
Suddenly in the morning of 1 july 2019 i am getting message that bsnl have changed its plans and i will get only 1 gb per day.
Customer service is not able to give satisfactory reasons.
This is not fair. I have paid for 3 gb per day so why i am getting 1 gb per day?
I am enclosing screenshots of the message which tells about service offered and services that i am getting.

I have surrendered my land line telephone no. [protected] connection wef 7.5.19 and requested for refund of security deposit etc but neither the connection is disconnected nor refunded security deposit etc rather i am getting telephone bills which are not payable after 7.5.2019. Requesting for early refund of security deposit.in this connection my complaints no. Hpr/co/2019/674 dt 7, 3, 19, hpr/co/2019/772 dt 15.3.19, hpr/co/2019/1276 dt 7.5.19, hpr/co/2019/1367 dt 18.5.19, written complaint dated 29.5.19 addressed to chief general manager bsnl shimla and written complaint dated 8.6.19 addressed ti general manager, bsnl dharamsala may be linked

Dear sir,
I have missed my mobile yesterday (29/06/2019) at near to t. Nagr, so please kindly to block my missed sim no;[protected] immedietly. Further issue new sim card for above mention mobile number ;[protected] immedietly. I am ready to pay necessary charges for issuing new sim card for ;[protected]. Please do it asap.
Thanking you
Regards
A. Marimuthu.

I surrendered on 30.11.2018 my landline number[protected] with instrument etc. As i shifted my residence. I have valid acknowledgement from bsnl having received required instrument/ documents.

Till date, after 6-7 months, refund of security deposit is awaited. I must get back my deposit of rs. 3000 along with interest.

Ssjiiwokewoweoeppqewdklqwkelqk;l

Sir, i have deposited my postpaid phone bill. But i had a mistakes that my mobile number is [protected] sunila singh but i insert the number - [protected] and deposited 550/- my order id - [protected] by paytm on 27.6.19 at 2:02 pm. My paytm number is threw by i pay bill - [protected].

I shall be glad if you kindly refund my amount or adjust the amount with my biil.

Thanking you,

Yours faithfully,

Sunila singh
Plot no. 3, 4 cosmo colony,
Amrapali road, vaishali nagar,
Jaipur - 302021
District - rajasthan
Cont no.- [protected]

On date 27 june 2019 at time 2:45 pm .I recive a call from[protected] for subscribe a service peess some number but i do not press any number even after that the caller say i recive your permission for subscribe in this way without my any permission Rs 30 deduct so register the complaint against[protected] and recover amount and creadit in mobile no [protected]

I am regularly getting message on my BSNL mobile number [protected] from BP-BSNLIN of regular deduction of Rs. 5/- from subscription from 5 Nov 2018 till now when my balance reduced to Rs. 4.00 only. I don't know why it so. Please look into the matter and restore my subscription amount to the original level. I think it is fraud which must be investigated.

Since installation of land line with internet of bsnl in the year 2016 i noticed frequent faults. Despite i have been depositing the monthly dues. I have contacted local sdo, filed several complaints but to no effect. For few days i am getting line. But in other days the line becomes dead. Sdo is suggesting to change the bsnl line to jio. To my utter surprise thge sdo, bsnl telephone is getting his salary from bsnl and working for jio. What to do?? Please bring it to the notice of higher authority to resolve my problem.

I surrendered my landline No [protected] on 7 June 2018. Till now my security deposit amount which is RS 3100/- has not yet been received to my Bank Account. All details have been given correctly. It is more than one year and when enquired was told it is not yet received. Please resolve my problem. Venkata Nagesh Subramanyam. It is more than one year and still BSNL has not made any necessary arrangements to return my Security Deposit. I have been visiting BSNL office regularly but to no avail. I even submitted a written complaint to BSNL in this regard but no action has been taken by Them till today.

I request you to please take necessary action against BSNL so that the innocent public do not have to suffer and bear the agony of these Govt. agencies. When we do not pay bills in time they charge penalty or even disconnect the connection but when they can trouble the customer by delaying it for more than one year, then no action is taken against them.

Please do the needful and help not only me but all the other BSNL subscribers also who are also put to trouble to get back their own money.

Thanking you,

Yours faithfully,

Venkata Nagesh S.

Bsnl hungama service is still being billed instead of repeated request for cancelling. They are billing me via credit card number. Please stop and confirm saying it is cancelled else i may go to police.

Owenrodrigues nov 28, 2017

I have been billed for hangama service which i did not ask for. Asked for unsubscribe and yet billed in the current month.
The hungama sales persons are tricking common man saying it is survey and trap us. This needs to be stopped by bsnl a reputed company for so many years

Owen rodrigues
[protected]
Reply
Owenrodrigues's reply, jun 6, 2019

This issue is not yet solved and they keep on billing every year. The recent billing is on 1/05/2019 via amazon pay a direct debit to my credit card. Deducted amount is rs.999. My phone number[protected].
I am not using this service and do not know what it is. Please arrange to cancel is service at once. And refund my amount.
Thanks
Owen rodrigues

Inspite of repeated requests and several visits for closure/surrender of my land line no[protected] due to my transfer and shifting to jajpur road, the officials at bomikhal office for kalpana exhannge area under bhubaneswar circle, odiham after much hesitation accepted the application for the purpose at last on dt 01.05.19 with an assurance to comply within a couple of days. Even if in a mischievous manner rs 120 /-was demanded and kept with them without any receipt to provide incoming call to my mobile and issue hand over the same within 2/3 days nothing has happened till date. More over rs 1880/- has been slapped on me as bill for 2 months. If this is the state of affairs and quality of service by the officials of bsnl then only god can save the organisation

Respected sir,
I am archana. S from vellore, tamilnadu. Please provide me the entire call history with details of may 2018 of my bsnl number to my email : [protected]@gmail.com.
My phone number: [protected]. I want my call history of that particular month because i lost an important phone number related to my profession which i regret it only now.
So kindly please do the needful as soon as possible as it is very urgent.
Looking forward for your cooperation
Thanking you.

My landline telephone number[protected] is dead since the first week of may when the cyclone fani struck odisha. I have lodged complaint with bsnl but it is still showing as work-in-progress since the time of lodging of the complaint. I have spoken to many bsnl officials but nothing has been done till now to rectify the complaint. I don't know what else i need to do to get the complaint resolved.

We have surrendered landline no 2751432 in the name of DIPAK HIRALAL POPAT to patel colony office, Jamnagar, Gujrat beofre 18 months. Till date we have not reveived refund of deposit. We also visited BSNL office but they can not give peoper reply. Please refund deposit as early as 18 months passed no reply received from BSNL. Please refynd deposit with interest of 18 months also.

2. Sir, i surrendered my bsnl brandband connection no.[protected] on 15/09/18 and 17/09/18 at lal bazar, trimulghery, secunderabad bsnl a. M. Office. But till date i have not received rs.9207/- (7932+630+645) since last 9 months.
Out of rs.9207/-. Rs.7932/- was paid to bsnl on 21/5/18 due online transaction failure. On receipt bsnl bill rs.3966/-, i was try to pay on 21/05/18 through online. But due to online transaction failure, i was try to pay the bill through online till the transaction is successful. Accordingly, while my third transaction was successful. Later my previous 2 failed transaction also successful. So i paid rs.11898/- on 21/5/18 to bsnl instead of rs.3966/-. Since i ask to refund the excess paid amount. But they tell that no such provision exists in bsnl and it will adjusted in your future bill.in the mean time i am surrendered the connection 15/9/18 due to my transfer. Hence, request direct concerned bsnl department to pay my all dues i. E rs.9207/- imdtly pse. Thanking you sir.

I was having bsnl land lineconnection in kosamba dist surat gujarat
My no. Was[protected].
My plan was 59 rs. But after few month suddenly i was getting bill of 250 to 400 rs.
On inquiry they told me that now your plan has changed. But they never informed me or asked me to change plan.
So i asked them to dis connect my no.
They told that your request is registered online.in april.
But still they are generating my bill every month

I have surrendered my landline phone number, and applied for refund of excess payment as well as deposit. I made my last payment on 20/10/2018. Eight months have been passed still no refund received. When i asked at telephone exchange about refund, they said you will receive the cheque by post within 3 months. On 22/03/2019 i again generated grievance online but nothing changed.in april'19 i called in customer care to know the status, but the way i received the answer was so irresponsible. The lady sitting on the other side was not agree to register my complain. She was insisting me to wait for one month. After a debate of 10 minutes i cut the call in frustration. Now i don't know whom to ask for this matter, because nobody is serious.

Ashok kumar somani

My broadband connection installed on telephone no [protected] is not working for last 21 days. I have complained so many times fortnightly. But no action has been taken from the company till date. I am paying the bill for whole month whereas no connection for 22 days. For better connection, without any option, I had chosen BSNL. Now it's felt like suffered. Till date nobody from BSNL has attended my complaint.

I recharged my BSNL mobile account on-18/06/2019, with my Axis Bank account but could not be recharged my mobile number and my money was debited from my bank account .
transaction ID AXMOB/MBR/KCWGLF727881/[protected] I called BSNL mobile customer care executive but not care my issue . requested to kindly
help me to solve my problem and return my money .