Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had closed my BSNL Landline number 225444 on June'18 and it has been almost a year and yet I still haven't received the deposit amount.
I tried to call customer care many times regarding this but it's like they didn't even care to look about it.
It has been a long time and now I need by security deposit back. Do as fast as possible otherwise I am filing a complain in consumer forum

To
The account officer (Tr)
Bharat sanchar nigam ltd.
Barrackpore

Sub-rent rebate against telephone no[protected]
Including broadband for the period of 30/4/2019 to 26/5/2019

Sir,
This is to inform that my telephone no[protected] under barrackpore telephone exchange was out of order including broadband service from 30th apr 2019 to 26/05/19. Docket no-[protected] on 30 april 2019. Then i personnaly visited to telephone exchange also.

I'm requesting for rent rebate for that period or adjust in the next tel bill.

So, i therefore, pray that you would be kind enough to take necessary steps to exempt me from monthly rental of my telephone including broadband for that period only,

Expecting your kind co-operation.

Thanking you.
Yours faithfully,
Tarun mondal

Network is pathetic in my apartment every time when i need to call I need to run out of building, please check & improve the network in this area.

I am not even getting a incoming call from other, says out of coverage area to the caller who calls me.

tried to call the customer care, but no use. need to improve your service to keep the customer,...

To,
The d. G. M bsnl
Varanasi
Dear sir,
I have lost my mobile during transit somewhere in jamshedpur, jharkhand having mobile number [protected]. Number is issued in the name of abhay kumar sinha, address - c-33/211-3, chandua chhittupur, varanasi. Id proof is attached herewith, please go through it.

Regards,
Abhay kumar sinha
[protected], [protected]

Dear sir,
My bsnl 3g speed is very low. Getting 40kb/sec. The network is full in my area. Getting 1.5 gb /day but can't use 10% also because of low speed. Please increase the speed soon. A 240p youtube also buffers for long time.

Some, some time only i get good speed. Can see a youtube without buffer at good quality. Otherwise the speed is in zero point something. I think the 3g at gives 100 kb/sec. For a 400 movie download it takes 2 hours. Please increase the speed within some hours otherwise i will not subscribe for the data plans because of the speed.

Or give me any solution.

My Tel N[protected], Since 30/4/2019 Broad Band out of service.I have reported this matter, Complain no/Docket No-[protected] on 30 April 2019.but no response from BSNL. Then personnaly visited to BSNL barrackpore office, they told no technician available to repair the Tel Line. Last one month I'm facing big problem.

If they are unable to solve promlem they can reduce/Refund my monthle Tel Bill.

Non refund of bsnl landline deposit

1 review
410, diamond estates, 7th block, road no 5, cbcid colony, hydrogen, hyderabad, hyderabad district, andhra pradesh, india
Ke ketineni gopal on may 8, 2019
Mark as resolved

Sir, i have disconnected my bsnl landline in august 2017 with phone number [protected], with account no.[protected]. So far i haven't recieved my landline deposit which was paid on 5-5-1999 vide bsnl - hyderabad receipt no.99038757 dated[protected] hence i request you to arrange my deposit refund order.
Thanking you sir k. Gopal, contact phone no.[protected]
Mail id - [protected]@gmail.com
Contact information
Company:k gopal
410, diamond estates, 7th block, road no 5, cbcid colony, hydrogen, hyderabad
Hyderabad district
Andhra pradesh
India

Dear sir/madam
I have taken mnp from idea to bsnl for my mobile numbers used by my family members including mother, wife, girl child etc
I requested for dnd for all numbers but its so sad to note bsnl being government company does not respect the trai regulation to stop unsolicited dirty sms sent by rogues and dirty minded people
Iam fed up with the negligency by bsnl
I tried to stop sms using dnd stop messages of all kinds but still i get these messages, i tried to use third party blocking apps but they too are infiltrated
Why bsnl is so pathetic towards its customers
I request your kindself to look into the matter and help me and all other bsnl prepaid postpaid moblie phone users from dirty cheap and unwanted sms, phone calls
Thank you
Best regards
Vijay kumar

Hi,

This complaint is regarding the phone[protected] in the name of mr. Vimal verma, chief editor chaturdisha times, regional office, farukhnagar, tahsil road.

This is bit urgent as line is dead since last 3 days which is hampering business and make it difficult minuit by minuit. Called the farrukhnagar exchange nad their technician by could not get any kind of help. Would you mind to rectify the issue and fix the line. Timely action would be appropriated. Thank you.

Sub-editor
Rajesh ranga
[protected]
Chief editor
Vimal verma
[protected]

I had surrendered my land line no.[protected] and did all necessary formalities. My application for credit of refund amount was received by bsnl office of aotr, serampore on 01/09/2018.
Unfortunately till now the refund amount has not been credited to my bank a/c (The details of which was mentioned in my application)
Please arrange to do the same and inform back to me the present status.
Regards.
Subir kumar mitra

Respected sir,

Please find below complaints letter of my landline phone no[protected]...

To,

Manager

Bsnl, sindhudurg.

Subject :- not attending complaints of my landline telephone no.[protected] in name of narayan raghunath mungekar.. Poor co-operation of bsnl local officers very bad experience from mr. Indrajeet devgad branch.. Today 18th days is over after complaints...

Respected sir,

With reference to the subject cited above please do the same. It is very painful to say that i had very bad experience from your officer mr. Indrajeet (Devgad branch ph no: [protected] & mob no:[protected]), above officer not attending my complaints since last 18 day.. Not attending my call on above both nos, after hearing my name he disconnect the call,

Then i had regularly traing to requested him on his mobile phone sending message but he did not give any reply the same.. Yesterday sunday night at 9 pm dtd 19th may he called me from ph no. [protected] & threatens me on loud language he will not repair my phone in any condition & told 'you have to complaints higher authority then they will come & attend your complains'.. He refuse to attend the same

I have already give complaints on bsnl head office in sawantwadi exchange ph no : [protected] (Complaint dtd 02.05.2019) & on also toll free no [protected] (Complaint id no:[protected] dt. 11.05.2019) till date there is no solution of my complaints because of above officer not interested.. Then what should i do in this case...

This type o[censored]nskilled officer doing bad treatment to bsnl customer & therefore bsnl service is not working regularly from long time. Still i paid all your bills. We have to used our landline phone in the month of may (20 days) in the september month (Ganpati festival 7 days) & november (Tulsi vivah 5 days) and we will paid bill for hole year for this particular days...

If we have not get proper service in the above particular days after paying regularly full payments every year... So who will responsible for that..

It is very painful for us to say that the said officer visited one week ago & he promised my mother he will not leave until the phone line repair, but he ran away within a half hour without reporting, my mother is in 80 years, she waited & visited many times on that place (200 mtrs from home).. Officer don’t have any manners how to respect old once… really shameless behavior..

Due to this reason i write this letter to attend complaints in your side my landline telephone no.[protected] so please needful for the same & solve my problem with immediate effect..

This is the fact.. My complaints still not solve after 18 days.. Is this type of cheap service you provided to your customers.. Really shameless

Concern officer please look into this matter & take action against this type of lazy officer..

Thanking you,

Yours truly,

Ramesh mungekar

Mob: [protected]/[protected]

Sir, the telephone pole in front of my house is leaning 65 cms outward. This pose a danger to motorists and pedestrians on the road. During the day the pathway is crowded. The pole may fall on someone. This is urgent. Pls send some technician to fix before a disaster happens. Previously it was not leaning so much. Now for the past 10 years it is steadily leaning outward. The jamun fruit tree branch is supporting the pole. The base of the pole is uprooted from the ground.

I am in yelagiri hills. Here bsnl is the bb service provider. Since may 12th. My bb and telephone is dead. The concernef ae when contacted says it will be repaired to day but nothing has happened to restore the service till today 18 th. May. I have problems every now and then. This time it's worse as past 7days the service is dead. Bb speed is very low. Screen shots of speed test sent to ae remains in attended.

Dear sir

My name is nishant kumar rai. My bsnl: [protected] is this and al of sudden this phone no. Is not working and coming switched off. And when i went to know the details of sim no.: [protected] but officer told me this phone number is allotted to mr. Jaharuddin, hazipur district, bihar.
So kindly request you to please confim me how my personal number can be assign to someone. 4-5 days ago this phone no: [protected] was working and all of sudden assigned to someone. How could this happen? Below is the registered docket no./complaint number

Grievance registered; docket number is : upe/co/2019/6070

Kindly resolve this issue and provide
Me my same sim number.

With regards
Nishant kumar rai

Dear sir,
I have registered my shifting request dated on 02 may 2019 till now no body response my landline and broadband connection in new location. My account no is billing account no: [protected]
Landline no: [protected].
Kindly resolve my issue as soon as possible otherwise disconnect my connection i will not pay any charges which i have not used till now.

Dear sir,
This is to inform u that i am using bsnl prepaid no [protected] and without subscribing any chalisa pack every month 20 rupees are deducted from my balance in the name of 15 rupees for 15 days dt.12-5-19new massg rec on 16/5/2019 that your ” validity has been extended and the amount of rs.36/= after 4 days. It is very ridicules.). The mssg also says that to unsubscribe call/ sms 155223 but on sending sms they say that provide number of the service, i have not subscribed with any pack. So i feel this is a simple scheme of loot lo people without any information why should i suffer a loss of rupees and even more without subscribing any chalisa pack. Kindly take actions and stop this kind of vas it spoils the name of bsnl and refund my balance. Please unsubcribe this tf chalisa pack hope for ur cooperation

I received two messages on 5th may 2019. First one was from
57171 that "you are subscribed for service silver screen for 30 days. To unsub send sms stop to 155223 (Tollfree) or dial *777#. Thanks for using bsnl services. I received another text message from bsnl exactly at the same time stating"dear customer, your account has been debited with rs. 30. Main balance...".
I was really disappointed & upset as it was not the first time it was happening. I have been charged rs. 30 twice this year without me subscribing to any service at all. There is not a chance that i pressed any button to subscribe to any of them as both times my phone was on a table put on charging.
Please note that when it happened first time, i called bsnl customer care immediately that i do not want any such service. They offered me to unsubscribe it. When i inquired if i would receive my deductedamount back in my bsnl balance, they just denied it.
So how to stop this all as i am being charged without my authorization every time.

Dear sir i have surrendered my landline number 251257 on 15th october 2018 after clearing all dues as on date and the said landline was disconnected from 1st november 2018, but after many personal reminders i have not received my security deposit of rs.965/- till date. I request you to please refund me the security money along with interest for the delay period at the earliest, i will be highly thankful to you.

Hi am hari prasad and have done a purchase of rs. 4800 in hyderabad central on 14th may 2019 and the central has charged me rs.10 for the carry bag which has centrals logo on it, i have told the billing executive that they are not supposed to charge for the carry big as the expense falls under the advertising cost and recovering it from customer is not acceptable and have even quoted an example of a retail outlet paying penalty for doing so, however the executive was very clear that he was supposed to charge for the carry bag... I feel it is inappropriate to pay for a carry bag for the items bought from the same outlet... I want a similar penalty to be paid by central

This telehone landline was not functioning for a long time after last cyclone. When restored, outward calls were going, for for the last one month there was no ringing sound (Bell ringing) for inward calls. Since last 10 days, even out-calls are not going. No dial tone when we lift the receiver.

On the whole the telephone service is unsatisfactory.

Kindly attend to this and restore the phone to working order.

Thanking you,

A. R. G. Subramaniam. My mobile no.[protected]. E-mail [protected]@yahoo.com