Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had surrendered my land line no.[protected] and did all necessary formalities. My application for credit of refund amount was received by bsnl office of aotr, serampore on 01/09/2018.
Unfortunately till now the refund amount has not been credited to my bank a/c (The details of which was mentioned in my application)
Please arrange to do the same and inform back to me the present status.
Regards.
Subir kumar mitra

Respected sir,

Please find below complaints letter of my landline phone no[protected]...

To,

Manager

Bsnl, sindhudurg.

Subject :- not attending complaints of my landline telephone no.[protected] in name of narayan raghunath mungekar.. Poor co-operation of bsnl local officers very bad experience from mr. Indrajeet devgad branch.. Today 18th days is over after complaints...

Respected sir,

With reference to the subject cited above please do the same. It is very painful to say that i had very bad experience from your officer mr. Indrajeet (Devgad branch ph no: [protected] & mob no:[protected]), above officer not attending my complaints since last 18 day.. Not attending my call on above both nos, after hearing my name he disconnect the call,

Then i had regularly traing to requested him on his mobile phone sending message but he did not give any reply the same.. Yesterday sunday night at 9 pm dtd 19th may he called me from ph no. [protected] & threatens me on loud language he will not repair my phone in any condition & told 'you have to complaints higher authority then they will come & attend your complains'.. He refuse to attend the same

I have already give complaints on bsnl head office in sawantwadi exchange ph no : [protected] (Complaint dtd 02.05.2019) & on also toll free no [protected] (Complaint id no:[protected] dt. 11.05.2019) till date there is no solution of my complaints because of above officer not interested.. Then what should i do in this case...

This type o[censored]nskilled officer doing bad treatment to bsnl customer & therefore bsnl service is not working regularly from long time. Still i paid all your bills. We have to used our landline phone in the month of may (20 days) in the september month (Ganpati festival 7 days) & november (Tulsi vivah 5 days) and we will paid bill for hole year for this particular days...

If we have not get proper service in the above particular days after paying regularly full payments every year... So who will responsible for that..

It is very painful for us to say that the said officer visited one week ago & he promised my mother he will not leave until the phone line repair, but he ran away within a half hour without reporting, my mother is in 80 years, she waited & visited many times on that place (200 mtrs from home).. Officer don’t have any manners how to respect old once… really shameless behavior..

Due to this reason i write this letter to attend complaints in your side my landline telephone no.[protected] so please needful for the same & solve my problem with immediate effect..

This is the fact.. My complaints still not solve after 18 days.. Is this type of cheap service you provided to your customers.. Really shameless

Concern officer please look into this matter & take action against this type of lazy officer..

Thanking you,

Yours truly,

Ramesh mungekar

Mob: [protected]/[protected]

Sir, the telephone pole in front of my house is leaning 65 cms outward. This pose a danger to motorists and pedestrians on the road. During the day the pathway is crowded. The pole may fall on someone. This is urgent. Pls send some technician to fix before a disaster happens. Previously it was not leaning so much. Now for the past 10 years it is steadily leaning outward. The jamun fruit tree branch is supporting the pole. The base of the pole is uprooted from the ground.

I am in yelagiri hills. Here bsnl is the bb service provider. Since may 12th. My bb and telephone is dead. The concernef ae when contacted says it will be repaired to day but nothing has happened to restore the service till today 18 th. May. I have problems every now and then. This time it's worse as past 7days the service is dead. Bb speed is very low. Screen shots of speed test sent to ae remains in attended.

Dear sir

My name is nishant kumar rai. My bsnl: [protected] is this and al of sudden this phone no. Is not working and coming switched off. And when i went to know the details of sim no.: [protected] but officer told me this phone number is allotted to mr. Jaharuddin, hazipur district, bihar.
So kindly request you to please confim me how my personal number can be assign to someone. 4-5 days ago this phone no: [protected] was working and all of sudden assigned to someone. How could this happen? Below is the registered docket no./complaint number

Grievance registered; docket number is : upe/co/2019/6070

Kindly resolve this issue and provide
Me my same sim number.

With regards
Nishant kumar rai

Dear sir,
I have registered my shifting request dated on 02 may 2019 till now no body response my landline and broadband connection in new location. My account no is billing account no: [protected]
Landline no: [protected].
Kindly resolve my issue as soon as possible otherwise disconnect my connection i will not pay any charges which i have not used till now.

Dear sir,
This is to inform u that i am using bsnl prepaid no [protected] and without subscribing any chalisa pack every month 20 rupees are deducted from my balance in the name of 15 rupees for 15 days dt.12-5-19new massg rec on 16/5/2019 that your ” validity has been extended and the amount of rs.36/= after 4 days. It is very ridicules.). The mssg also says that to unsubscribe call/ sms 155223 but on sending sms they say that provide number of the service, i have not subscribed with any pack. So i feel this is a simple scheme of loot lo people without any information why should i suffer a loss of rupees and even more without subscribing any chalisa pack. Kindly take actions and stop this kind of vas it spoils the name of bsnl and refund my balance. Please unsubcribe this tf chalisa pack hope for ur cooperation

I received two messages on 5th may 2019. First one was from
57171 that "you are subscribed for service silver screen for 30 days. To unsub send sms stop to 155223 (Tollfree) or dial *777#. Thanks for using bsnl services. I received another text message from bsnl exactly at the same time stating"dear customer, your account has been debited with rs. 30. Main balance...".
I was really disappointed & upset as it was not the first time it was happening. I have been charged rs. 30 twice this year without me subscribing to any service at all. There is not a chance that i pressed any button to subscribe to any of them as both times my phone was on a table put on charging.
Please note that when it happened first time, i called bsnl customer care immediately that i do not want any such service. They offered me to unsubscribe it. When i inquired if i would receive my deductedamount back in my bsnl balance, they just denied it.
So how to stop this all as i am being charged without my authorization every time.

Dear sir i have surrendered my landline number 251257 on 15th october 2018 after clearing all dues as on date and the said landline was disconnected from 1st november 2018, but after many personal reminders i have not received my security deposit of rs.965/- till date. I request you to please refund me the security money along with interest for the delay period at the earliest, i will be highly thankful to you.

Hi am hari prasad and have done a purchase of rs. 4800 in hyderabad central on 14th may 2019 and the central has charged me rs.10 for the carry bag which has centrals logo on it, i have told the billing executive that they are not supposed to charge for the carry big as the expense falls under the advertising cost and recovering it from customer is not acceptable and have even quoted an example of a retail outlet paying penalty for doing so, however the executive was very clear that he was supposed to charge for the carry bag... I feel it is inappropriate to pay for a carry bag for the items bought from the same outlet... I want a similar penalty to be paid by central

This telehone landline was not functioning for a long time after last cyclone. When restored, outward calls were going, for for the last one month there was no ringing sound (Bell ringing) for inward calls. Since last 10 days, even out-calls are not going. No dial tone when we lift the receiver.

On the whole the telephone service is unsatisfactory.

Kindly attend to this and restore the phone to working order.

Thanking you,

A. R. G. Subramaniam. My mobile no.[protected]. E-mail [protected]@yahoo.com

I have a landline telephone[protected] where previously the plan was "yakin nahi ata" and the charges for 2 months was approx. Rs.1040/-. The bsnl personnel of our area suggested that the bill for 2 months will be approx. Rs.700/- to rs.750/- if the plan is changed to "value all cul". Accordingly this plan was changed online to "value all cul" during end of march 2019.

This month also the bill is rs.1046/- but the plan is shown as "value all cul".

Kindly arrange to solve the matter at the earliest.

Regards,

Alo banerjee.

The bsnl service in this area is worst. Always link is down. We are very upset due to bad service provided by your office.
The local official is also not supporting properly. After calling to them, the link has up for a while and again get it down. We request you to look into the matter and try to resolve the link failure issue of our bank.
Regards
Bank of baroda
Gomia branch
M. [protected]

Sir,

I have done a dilkhollebolstv_349, stv recharge of amount rs.349/- for mobile number [protected] through bsnl portal.

I choose internet banking for the payment mode and billdesk as payment gateway.

At the end of payment it says billdesk gateway error and the stv offer has not been credited to the corresponding mobile number.

But the amount rs.349/- has been deducted from my bank account.

So please look into this issue and refund me the amount.

Please find the below details for your reference

1) payment method : internet banking - hdfc netbanking

2) transactionid : qhdf[protected]

3) payment gateway : bsnl billdesk

4) transaction date : 14 may 2019

As my mobile phone is lost and i want to get block my bsnl sim card the phone and when i called to the customer care they told me to reach to the customer centre along with fir copy but i am unable to do that... Please help in that case to block my number so nobody can misuse it. My bsnl number is [protected]
My personal number is [protected] for any resistance

I need to view my incoming call details on 12th May 2019. I'm many times tried to view my call list[protected] with the help of "bsnl self-care portal". Could not complete it. Kindly help me. Please process my complaint fastly. Thank you. If you need any details. Kindly contact to my email. "[protected]@gmail.com" this is also email id I registered in BSNL portal.

For the past 15 minutes now, i have been trying to speak to a customer service representative from bsnl broadband customer service. A man answers my call and puts me on mute. I would like you to take strong action against him for his apathetic behaviour towards me. Also, my broadband connection keeps failing recurrently. If this is not addressed, i will cancel my connection and switch to act broadband. I need to know what action you have taken against that person who is a shame for customer services!!!

Sir,
Kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no [protected] from 11.04.2019to till 10.05.2019, where as iam working in malaysia i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
Thanks
Ahmed
Name - sakilur rahman
Email id - [protected]@gmail.com
Alternative no - [protected]

Dear sir/ madam,
It may be mentioned you that bsnl tower has been installed in our building (Annoda niketan apartment, near st. Anthony school, north office para, doranda ranchi. Site name g. S colony bts site).
The monthly rent is due since october, 2018.
It is requested that payment may be initiated at early date.
It may be noted that all particulars like bank account details etc related to payment has been submitted.
Thanks and regards,
Atanu gupta
(Secretary)

I have made several dockets for my broadband[protected] problem but all in vain. Every week i have to make docket twice. They always visit my premises to check the line but nothing is solved till date. After there checking my broadband works for a day hardly again the same problem arises. My last docket i made was 2 week earlier till date nothing was resolved.