Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,
I have Moto G5 plus dual sim phone. Sim 1 is jio and Sim 2 is bsnl. With jio sim there is no problem in sending or receiving message but with bsnl sim I can't send message to anyone. While receiving sms is ok.

The Msg appeared after sms sending failed is " Can't send sms with cellone, error 41.

Please try to solve this problem
Thanks in advance

Iam using the landline of bsnl for the last 10years but i am very much dissatisfied with your service. My number is 27710447 i am just booking the complaints for the last 60 days, bsnl was never responsive. For the last two months my phone is dead & is disconnected because of non payment.
I tried to reach the following number [protected] no one is picking up the
Phone. I have not used the phone for the last two months still i am getting the
Phone bills. The service was never provided by bsnl. I cant even tolerate if this problem persist and bsnl should bear the rent for my landline for this month else i will complaint to the authority. I am highly dissatisfied with your service.

Kindly do the needful. I tried to send email to bangalore email contact;
Mail returned back.

Hello

Myself manoj negi and my landline no was [protected]. (Area dundigal afa)
In sep 2017 this account is closed as per my request as i m posted to other state, but till date refund not processed inspite of calling so many time to kompally office cntct no [protected]. They are not responded clearly.
In april 2018 they said ur amount 675 processed one month bill not paid by u which is wrong, all dues are clear by me.
But till date not a single rupee refunded to my account accout details and canclled cheque already deposit to kompallly office..

Please do needfull...
Manoj negi
[protected]

Thanks for subscribing for the service video5 (57111) you have been charged rs 5.0 successfully and your service will be delivered shortly.

I hv not applied for any subscriptions.. But 5.0 rupees is deducted more than 4times from february. I hope it wd be resolved... I tried to communicate to customer care n as i'm in roaming i'm unable to get connected to them.

Plz do tge needful

Dear sir/mam,
I belong to bhagalpur distt and as sales professional right now i am at patna. During coming from gm road, to station patna junction my micromax handset with this bsnl postpaid bsnl sim card no [protected] is fallen from my pocket. Now i want to block my postpaid bsnl sim card so that no one misuse it. Until i don't move to bsnl bhagalpur office to reissue the same number.
Regards,
Sanjeev kumar das

Recently ported to bsnl prepaid and the time since my prepaid sim started the network service is pathetic.
Called n number of times and no staff was ready to assist me but instead kept saying server is down blah blah blah and offered a call back which i never got till date. And if i call their service center then those # excuses i get.
Now i want my money back so i can switch to someother carrier.

Bsnl is a hopeless telecom company

Mansoor hospet
[protected]

We the dhandai hp gas gramin vitrak and our agency having at kakani tal-sakri dist-dhule and we have applied for a new broad band connection along with land line number at dhule bsnl office as the sub district sakri official came to visit our office to establish it however crossed a week no reply from the respective officer hence it seems that they do not want to make a new consumer. Please look the matter and solve the soon.

Due to non payment of bill for the period from 01.12.2018 to 31.01.2019 amounting to rs. 718.00, the landline was disconnected. Now that i have paid the bill online today vide receipt no.[protected] and transaction id fcdr[protected] and transaction date 28.03.2019 13:27:55.

Account no.[protected]

Since this landline is for two senior citizens, please immediately restore the connection

Rs. 5 has been deducted from my number for 4 times (Totally rs.5) as i was subscribed for service video 5 (57111). Well i am not using that service. So, kindly remove that subscription.
Date of incident : march 12, 15, 20, 27
The message is from bt-bsnlcg.
Also kindly refund.
The message says "thanks for subscribing for the service video5 (57111) you have been charged rs 5.0 successfully and your service will be delivered shortly."
Later some and a link came.

For the last 3 to 4 weeks a message comes from 57171 every week and they deduct rs 5 for divya _ 14 or sometime kiran _14 service.
I talked to the bsnl customer care and they told me that bsnl has nothing to do with this service then i asked who is responsible for activation of these services since i do not have taken or requested these services. But they keep saying bsnl is not responsible.
Please let me know what can be done regarding the same

I had registered a complaint on 15 March 2019 regarding non working of my telephone and broadband with complaint number [protected], but no technician visited and my issue remained unresolved then I complained again on 25 March 2019 with complaint number [protected] for which customer care executive stated that this time my complaint is forwarded to higher authorities and it will get resolved in 48 hours but till today no technician has visited ...
I can be reached at
[protected]@yahoo.in

Dear Sir, Ref: BSNL landline No.[protected]
With reference to the above landline telephone of BSNL, I wish to keep all informed, that this telephone is not working from 1st March 2019 till day. Umpteen complaints were made to Customer Care many times, their answer is, the problem would be put right shortly. But that shortly does not seem to be coming and the telephone remains to be dead.
Could somebody in BSNL read this message and put in their efforts to restore the functioning of my telephone. I am very much aware BSNL employees are very lazy, but they need their salary and bonus on time. Even if the subscriber is put to lot of hardship does not bother them.

Regards / Harsha

I recived a message from no. 57171. That dear user, you have charged rs 5 for the service divya_14. Thanks for using bsnl services. And this message come 7-8 times in a min and they deduct my balance 35-40 rs per day. I just call bsnl coustumer care number minimum 4 times and they give different reason for deduction of my balance. Then i request the employes of bsnl compney to deactivate all my scemes and sirveces and for dnd activation but still my money is deduct from my bsnl no. And i also go in bsnl office but they give me excuse that there system were not working so they can not help us.

I am receiving fake otp sms from 57171 in my bsnl no [protected] and also from 5711102 saying that i have been deducted some charges for some services divya_14. But i have never done such type of things and i always use my mobile judiciously. But this is spam. I have called bsnl customer, they are totally useless, saying we can't do anything for otp. I request you to escalate the matter. I am already filling an police complain on this matter in my local ps against this spam.

Dear Sir,

I am SANJEEV KUMAR I have surrundered my Telephone[protected] connection with Pehowa kurukshetra Hr. exchange on 23.10.2017 while Shifting my residence, my security deposit has not yet refunded.plzzz take action in that case
i want my security money soon.. its a very long
time to waiting my security money

This is to bring to your notice that i, sanjay kumar had submitted my landline of number[protected] in the month of september 2018. Till date i haven't received any refund of the security amount deposited. I have visited 3-4 times to the bsnl office, but the officers has not yet given any positive reply.
Therefore i request you to kindly look into the matter and take required action at the earliest.

Sanjay kumar
[protected]

Digital Environment:

The digital world as we know it is transforming, and telecom companies are at the forefront of this change. The growth of smartphones has increased our ability to connect and deliver content anywhere on the planet. This phenomenon is making it easier for people to rely on their cell phones for much more than just making phone calls. Telecommunication companies are experiencing large-scale changes to their industry and the world as we know it. Millions of people worldwide now have access to a globally connected network—aka the internet. This has created digital inclusion around the world. New opportunities are changing the way consumers and companies interact online. In the midst of this change, telecom companies are working diligently to handle changing customer expectations. Customers now expect more innovative services that are convenient and easy to use. Telecom companies are decreasing their margins, increasing competition and actively looking for ways to stay relevant and profitable. In the digital age, the world is becoming more and more global. Personal, consumer and business transactions are occurring across countries and across the planet daily. These interactions are happening in real time and with less and less face-to-face contact.

 

Fraud in the Changing Digital Environment:

But Telecom Companies in India are not taking all these vital risks associated with verification of KYC Documents seriously. I would say they just don’t care. Because I had applied for some Mobile Connections with my Electoral Voter Identity Card is GZH2184589. Got the connections activated and using it currently. But later I found that my Electoral Voter card number was wrongly issued to me with No. GZH2184589 instead of my actual Electoral Voter Card No. GZH0027788. The wrong Electoral Card No GZH2184589 actual belongs to UJJAL BAL. It’s a strange that Telecom Companies till date DID NOT found out the ERROR/MISMATCH in my submitted Electoral Voter Card. So it’s clear that they DO NOT CROSS VERIFY any document with issuing authority which can put the country’s SECURITY AND INTEGRITY at SERIOUS RISKS. THIS IS A SERIOUS LOOPHOLE IN THE SYSTEMS.

 

As technology advances, global information continues to flow at an increasing rate. This is creating new risk for data privacy, fraud protection and security. Criminals often use fabricated identities to secure telecom services. This type of telecom fraud involves identity theft or the use of fabricated identities during onboarding. This enables criminals to use telecom services such TV, internet services, mobile banking, virtual wallets, and other high-value services for more fraudulent applications. Regulators are becoming increasingly interested in the telecom industry to help fight against nefarious use of mobile devices for terrorist attacks or other criminal activities.

 

Leave my case now and assume someone with criminal or with terrorist mindset gets any connections by submitting fabricated identities to secure telecom services. AS USUAL THE TELECOM COMPANIES WILL NOT CROSS VERIFY THE SUBMITTED KYC DOCUMENTS WITH THE ISSUING AUTHORITY AND GUESS WHAT IT COULD BE A DISASTER FOR THE NATION.

 

1.       WHY TRAI HAVE NOT IMPLEMENTED MANDATORY KYC VERIFICATIONS?

2.       IF IMPLEMENTED WHY THE SAME IS NOT BEING STRICTLY FOLLOWED BY ALL TELECOM COMPANIES?

3.       THERE SHOULD NOT BE ONLY SAMPLE VERIFICATIONS ONLY. THE CHECKING SHOULD NOT ONLY BE DONE ON ANY PERIODICALLY ONLY. TELECOM COMPANIES SHOULD AUTHENTICATE ALL THE KYC DOCUMENTS FOR ALL NEW CUSTOMER AND EXISTING CUSTOMER’S WITH ALL THE ISSUING AUTHORITIES AND THEN ONLY SHOULD BE ALLOWED TO ENJOY UNINTERUPTED SERVICES WITH TELECOM COMPANIES. EACH AND EVERY CUSTOMERS DETAILS SHOULD BE THOROUGHLY CHECKED AND CROSS VERIFIED. NO COMPROMISE SHOULD BE ON THIS. THERE SHOULD NOT BE ANY LAPS.

4.       AN ONLINE DATABASE SHOULD BE AVAILABLE TO CROSS VERIFY ALL THE SUBMITTED KYC DOCUMENTS.

 

Managing fraud can be a daunting task. Legislation often requires monitoring, auditing, collecting and reporting requirements on specific entities. Regulating entities must coordinate these efforts into a fraud-prevention plan. Plus, regulations change, fraud associates must work proactively to comply and protect the companies they work for. Fraud increases have caused a significant monetary burden for the financial institutions associated with the crimes being committed. It has also led to the exploitation of ineffective fraud rules and regulations. In order to face these challenges, businesses must take steps to create robust fraud and risk management standards. Companies need to proactively prevent litigation or fines. They should find real value in the processes of complying with regulations. To actively and effectively fight fraud, cost-value of products that may decrease fraud like identity verification must be added back to fraud prevention schemes. Employees must understand why maintaining these programs are important beyond simply avoiding regulatory fines. It is in company’s best interest to do everything possible to fight and prevent fraud before it can occur.

 

The global business climate is rapidly changing, causing compliance and fraud issues to become more complex as well. Many organizations are under the impression that their fraud compliance standards are good enough, yet this is most likely not the case. Companies must update their spending policies as new security threats are detected. This is how businesses need to work to actively to prevent fraud. Criminal fraud involves deceit or dishonest conduct to obtain money or other benefits. Globalization and technological advances have opened the door to massive amounts of criminal fraud. This is because the internet has allowed for the growth of customer not present business interactions. The digital transformation has increased the chance of identity fraud through the theft of personally identifiable information. With this information, criminals can perform account takeovers or open new fraudulent accounts. Today, identity fraud is the fastest growing crime activity on the planet. Few other industries are as competitive as telecom. With a relentless drive to acquire more customers and market share, fraud detection and management is often an afterthought. This tactic is dangerous, because identity fraud can cost telecom companies huge sums of money – and expose them to large amounts of risks.

 

KYC processes are a key component for monitoring customer risk.

 

The telecom provider must be confident that new and existing users are actually who they say they are. Performing a KYC check during onboarding is great but it is not the only time a KYC check should occur. KYC checks should take place throughout the time a customer account is active. This will give businesses the opportunity to continually assess whether they are doing business with nefarious characters or not. Identity theft is a threat for many people this day and age. This means it is possible for criminals to be using legitimate customer information to access and create accounts online. To deter this from happening, having a system in place to know your customer before they sign up for an account is essential. This allows a business to know more about who they are doing business with before the business relationship even starts.

 

Customer Identification Program (CIP) requires that individuals who conduct financial transactions must have their identities verified. It is aimed at preventing money laundering, terrorism financing, corruption and other illegal financial activities from happening. CIP requires all financial institutions to get to know their potential customers and assess their risk level during the onboarding process.

 

Hope with this letter Government of India, Telecom Regulatory Authority of India (TRAI) and all other Telecom Companies takes effective steps to SAFEGUARD the interest of the nation.

 

Asha Kanta Sharma

Guwahati, Assam

Bsnl is providing very poor service in the town of deulgaon raja. Dist. Buldhana. Bsnl is not providing reliable broadband service and mobile connectivity even after the consumers have paid their bills. This is a scam. Bsnl office isn't concerned about this issue which has been there since last two years. I have tried contacting the local bsnl office and the official twitter handle of the bsnlcorporate for resolving the issue. But to no vail. I need reimbursement of two years of the bills that i paid which is around 15000.

I manukonda mani kumar mark, high court advocate, resides at 2-21-14/1, church road, tadepalligudem - 534101, west godavari district, a. P. I own a plot of land in front of the place where i lives presently. I am planning to construct a building in the same plot. A bsnl pole is present beside the road which is an obstruction to the place where i want to build a gate to my plot, so i request you to relocate the pole to the other side of the road.

I have cancelled my number[protected] & [protected] and submitted instruments dated-20/3/2018 and 23/3/2018 but after one year I have not received my deposit amount so please solve my problem arly as possible and I inquired but my problem is not solved after one I can't receive my deposit so please solve my problem my mobile number [protected]..so