Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Last year i have applied for bsnl landline connection. I stay in mantri splendor, bangalore. Few people came and charged 500rs. Next day they gave telephone and other accessories. After few days again they came to give connection. But it was not working. They told "i will come and fix in sometime". Thats all they never came back to connect. But bsnl started sending bill and asking me to pay every month.

I have raised the complaint and they are asking me to come to main branch and give complaint letter. Which i refused to do cause i cant spend my time to travel that for bsnl poor customer care. And i have to remove everything and pay my 500rs back. And one guy came after a year and told few accessories are missing i cant take it back.

Still bsnl sending bill.

Really felt very disappointed of indian govt. Service.

Acc. No. [protected]

Internet lease line is down daily at frequent intervals. Today line is down since 2.00pm. Daliy the same the problem is occured and we are fed up. Though we have spent lacs of rupees avaling the lease line we are facing problem which we us to face earlier i. E almost silimar to broadband conncetion. We have almost 15 systems connected to the lease line. Due to the disconnection of internet all the work get struck up of 15 persons and is creating hurdles for us. Please look into the matter and resolve.

Dear sir in my house there is a bsnl tower at 98bkpaul avenue kolkata -700005 [protected]whos side id 444 vender code 5055726 and con no[protected]. Not getting rent month by month, before you are sending the rent with month but now a days you are sending the rent no month, i gave you for the rent but which not getting properly. I am senior man please enqure the matter and try to solve it.[protected].

After 15 yrs service with bsnl. Now i have decided to close bsnl landline. Because i have never seen how the crazy peoples are there. Poor customer care. They have unable to handle any problem or have no power to solve any customer problem. I have used my landline number[protected] under behala circle, kolkata. Giving complain regarding phone dead. Each and every day i contact with customer care, they told one thing always your problem has taken, it will be solve with 3 days. There is a limit to wait. Now i have decided to close the connection.
At-last i request you to close my connection. No need anymore.

Thanks

महोदय,
उपरोक्त विषयांतर्गत निवेदन है कि मेरा फोन कनेक्श्न पिछले बहुत समय से मेरे किसी काम नहीं आ रहा है, इसके लिए मैंने जब पिछली बार दिनांक 08.08.2018 को बिल जमा करवाया था, ( जिसका बिल नंबर-[protected]
बिल दिनांक-08.08.2018 राशि-869.0 ) तब उक्त कनेक्श्न को बंद करने के लिए एक प्रार्थना पत्र भी संबन्धित कार्यालय जो कि एन टी पी सी कॉलोनी, शक्तिनगर जिला सोनभद्र उत्तर प्रदेश में स्तिथ है, में दिया था । परंतु उसपर कोई कार्यवाही नहीं हुई और दिनांक-03.09.2018 को फिर से मुझे बिल भेज दिया गया, जो कि सरासर गलत और उपभोक्ता के हितों के विरुद्ध है ।
चूंकि यह फोन मेरे पहले भी काम मे नहीं आ रहा था और अब भी किसी काम नहीं आ रहा है, अत: आपसे फिर अनुरोध है कि इस फोन कनैक्शन को बिना किसी भुगतान के तकाजे के बंद कर दिया जाए क्योंकि मैंने पहले भी आपके कार्यालय में सूचना दी थी, जिस पर कोई कार्यवाही नहीं की जाकर फिर से बिल भेजकर मुझे प्रताड़ित किया जा रहा है, जो कि गलत है ।
आपसे करबद्ध निवेदन है कि यदि अब भी इस कनैक्शन को बंद नहीं किया तो मैं भविष्य में आने वाले बिलों का भुगतान भी नहीं करूंगा, जिसकी ज़िम्मेदारी भी आपकी स्वंम की होगी ।
अत: इस संबंध शीघ्रतिशीघ्र कार्यवाही कर मुझे अनुग्रहीत करे एवं सिक्यूरिटी डिपाजिट शीघ्रतिशीघ्र वापस करें ।
धन्यवाद।
प्रार्थी,
नागेश्वरी प्रसाद गुप्ता
[protected]

[protected]@yahoo.com

My internet connection is working from 2 months straight, i go to area office they give me answers like we are looking in to it . And now they starting to miss behaving with me . I am unable to find out what to do to fix my internet connection now i can't even go to them to ask to fix it cause they will start to miss behave with me and customer care line is no help at all they will tell me to visit area office.

Our BSNL landline is dead for several days. They would come up with some temporary fix(wire change, box change) which would not last for 2-3 days. This is ever continuing and frustrating . We are unable to use our landline efficiently
I request to kindly you to communicate with the service provider and provide us permanent solution. We are ready to surrender our landline connection if this problem persists.
BSNL landline number[protected]

Hello, i’m from kattamkavala. A village in kasaragode district. Here i’m getting only bsnl 3g as decent signal. Even though i should place my phone in some particular place for connectivity. All other providers like idea, vodafone, airtel are not giving 3g signals here. All are using bsnl at my home. All are having internet connections too. I’m telling 2 complaints against bsnl now.
1. Should increase 3g connectivity here, because most of the users are bsnl customers here & has smartphones too.
2. From last 5 days, at sharp 12:30am the 3g internet will be unavailable to use. It’s simply showing can’t connect to the server.
Every websites & every browsers.
But everything works on 2g at the same time.

At present we are getting signal from malom. The nearest village. So i request you to either increase the signal strength of that tower or plant a new tower at our village. Kindly take my request seriously & do something to resolve the issue. Thanks

My name is Nagarajan from coimbatore my land line number is [protected]
in my augest bill charge extra 410 rs bill to Hungama plans. i ask with customer care 1500 they told we dont know about that they given one number [protected] call not landing to customer care please tell How do I deactivate Hungama plan

Regards,

Nagarajan
cell-[protected]

We are staying in kereguddadahalli near chikkabanvara bangalore.
From past 2 months we are facing of lot of slow internet problem.
It's not only in my cell phone, it's for the whole surrounding.
The speed is very very slow. It's the worst internet speed that i have experienced so for.
I'm eagerly waiting from past 2 months that it would be proper.
But no sign of solving the problem.
I request you to solve the problem of the slow internet connection.

Dear sir,
My number is [protected]. I requested to deactivate my voice chat service on 28.8.2018. The reply i received from your side through phone call was we will receive a message from your side regarding the deactivation of voice chat service. To my disappointment i did not receive any message. But rs 10 was deducted since 28.8.2018. Kindly deactivate my voice chat services immediately.

Regards
G. V. Kumar
[protected]

Dear sir/madam;

Just picking the phone rs. 30 debited from my prepaid account and received a sms about that friendchat service activated for 30 days on 16/09/2018.

Immediately, i contacted customer care and requested to deactivate the service and revert back the debited amount [complaint no.2i 16616819]. Ccr replied that it would be not possible. Picking the phone only without giving any response how it is possible to debit such big amount.

I request to help the needful and refund the amount for same

Sincerely

Santosh kumar

Dear sir i am bsnl user untill 2 year ago but now i am in delhi and here is bsnl network problem so i want to port bsnl number [protected] and then i contact to bsnl office muzaffarnagar for porting code, firstly they dont give me porting code but after 1 month they provide me but further not allowed the request for to port the number in airtel, cancel it and give the reason that i have not paid my number bill while i have already paid my number bill and i have proof for this,
So plz take a quick action otherwise dont send me the bill why i pay.

From. Prabhudatt gaonkar
Hbo. 443/7
Deulwada, nr. Ktc stand
Marcela goa.
403 107
Land-line. 2399740

Sir,
For the last five to six years i am facing the problem with my landline. I suppose the men working at this marcela centre are incapable and unqualified for the job
After evey eight days i have to complain about the phone that it is not working. So much so that if you get the record of my complains i am sure you'll can win guinness book of world records for the no. Of complain registered.
However i hope you will act on this issue and resolve accordingly.

Thank you

Dear Sir/madam,

I made a transaction through BILDESK to pay my BSNL postpaid mobile bill for 2 mobile account on 25/07/2018. The amount of Rs.1033.00 had been debited from my ICICI account. Whereas BSNL showing the transaction failed.

The transaction id is EGM[protected] dated[protected] time 22:40:05.0

Please do the needful to resolve the issue.

Regrds,
Duke Saikia

My land line no was [protected]. It was established at SIRSA HARYANA. I DISCONNECTED THE phone in may 2017. After that i am reminded again and again but nothing replied by the department.
As per rule security should be refund maximum 90 days. But I have passed above ONE YEAR (16 Months.
It is seemed that officers are not taking pain seriously to refund security to the customer.
I see many customers are rounding to BSNL office. But no satisfactory response given by any officer. They clearly says thay that can't do anything to refund your security. It will be released by AMBALA DIVISION.
I am 62 years old senior citizen, but nothing hearing. I also already lodge complaints online. At that time a call received by me at that said to me that your refund will be sent in JANUARY 2018.
BUT no result. I request you to kindly take action against defaulters officers.

Our bsnl landline details are as follows.

Phone number: 29740944
Id no. [protected]

We have paid the monthly bill for the month of july within the due date but it is seen that you have wrongly charged a late fees of rs 207.11 in your bill no. Sdcka[protected].

You are requested to review the late fees charged and provide the credit of rs 207.11 while calculating the bill for august'2018.

We await your feed-back for resolving the above issue.

I am receiving unnecessary otp numbers from 57171. I have not requested these otps for any sort of transactions. These messages are being sent automatically without any request for the same. I have received around 6 messages since morning.
It is a harassment to receive such messages more so when no request has been made in this regard. Please do the needful.

I have a post paid connection [protected]. I am not able to receive or make call. This number is linked with adhar and bank so I am stuck. I am paying the bill without getting the service. I am at the moment in delhi and I am stuck. I am not able to port as there is otp they ask me to change the SIM, how can I change the SIM when I am in Delhi and nit in Nagpur. Please help.

Star residence association [ward no.4]
Aramanapady
Changanacherry [kottayam dist.]
Kerala
Pin 686 101
Ph:[protected]
Sebastian. [protected]@gmail.com

Respected sirs,

Subject: protest against preposed bsnl mobile tower

This is to call your attention to our outright objection against the proposed installation of the bsnl base station\mobile tower in the heart of our residential locality.
Please check the location map.
Proposed bsnl tower: https://goo.gl/maps/R5ZirejDCFE2
The installation of the aforesaid base station started under disguise but now stopped by changanacherry municipal authority.
The health hazards of radiation from mobile towers needs no explanation.
This is not an isolated case and there are substantial court orders in our favour.
Court rulings.
Kerala high court
Even if municipal building rules (Mbr) allow construction of mobile towers in residential areas, such use cannot be allowed if the town planning scheme (Tps) prohibits it, a single bench of the kerala high courthas held. Pointing out that tps would prevail over mbr, the court further held that mobile towers cannot be allowed in residential areas. The ruling was given by justice anil k narendran [2015]
Supreme court
Harish chand tiwari has succeeded in getting the supreme court of india to shut down a mobile tower for causing cancer to him. Gwalior-based harish alleged that a bsnl tower located less than 50 meters from the house he worked exposed him to radiation that further led to hodgkin’s lymphoma. According to times of india, a bench of justices ranjan gogoi and navin sinha [2017] said, “we direct that the particular mobile tower shall be deactivated by bsnl within seven days from today.” this will also be the first time in the country when a mobile tower has been shut down on the ground of radiation.
Direction given by supreme court is fair and is in larger public interest. The apex court has passed the most appropriate directive. The mobile towers are hazardous for health, ashok k. Aggarwal, director general, tsdm (Telecom system design manufacturers association) said.
We submit this memorandum as per the unanimous decision taken by the general body meeting of the star residence association held on[protected].
It is imperative that the installation of the tower in our locality should be abandoned.


Awaiting your fast positive response.
Sincerely
For star residence association
Date: [protected]
President secretary
[signed] [signed]

Copy to
Arch bishop changanacherry
Secretay changanacherry municipality
Bsnl kottayam
Department of telecommunication
Dysp police station changanacherry