Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in

1.9

Updated: Dec 5, 2025

Complaints 15969

Resolved

6089

Unresolved

9880

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Service Providers

Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 173

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Now we are suffering with your service since satuer day. On dt.
25.8.18 phone was not working then i lodge a complaint again when
Monday i check my complaint that was closed and not repair till now.
Two land lines are not functioning, in[protected] is also working
For toll free [protected] for all over the state.
How can we work on this problem?

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

M

manoharanp1958

from Pune, Maharashtra

Aug 28, 2018

On 20.08.2018, I paid bill online for amount RS.295.00. While transacting, money was debted from my account but your server failed.

The same day again I tried and was successful but money deducted twice.

Please arrange for refund.

I am not getting any lines to talk to accounts officers to explain about this.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: East Godavari, Andhra Pradesh, 533103

Website: www.consumercomplaints.in/new_complaint

He it s only what's up with all i phone 6splus he say i phone price 20000 he say last final price 18000 and send money i have paytm only ok send 4000 1st ok i will send in paytm 4000 after tommorow they will put photos in what's up coriour photos that day i will send money 4500 and after they switched off mobile not respondingplease send my money to me please take action

+1 photos

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 28, 2018

Updated by Sasi Vanapalli Please take action

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600040

Closure of landline service - even after submission of all the related requisite papers on 10/5/2018, the deposit of rs. 3000/- paid at the time of installation of my telephone[protected] was not repaid. It is more than three months since the application was submitted for closure of service. Three reminders were sent to the helpdesk of bsnl at chennai, in vain.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 174011

Website: hp.bsnl.co.in

The bsnl company of telecom send me a message on my contact no.[protected] to increase the date of validity with the recharge of rs 153 when i am recharging with rs 153 now the customer care saying that this recharge is not valid in your area i want to know why the company provided me wrong information. And now the refusing to refund my balance. Please help me in refunding my money and also taking some action against these companies who providing the wrong information to the customer and the the refusing to refunding that money

+1 photos

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

J

Jreddy319

from Hyderabad, Telangana

Aug 28, 2018

I have recharged my number with 319 rupees on Friday. However, my outgoing call facility is not available, but the incoming facility is intact. Please help me find a solution.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: O1899

I am broad band user of bsnl since last fifteen years. But now broad band signal services from last sixx month is very poor inspite of repeated requests.. Now this bsnl connection had become a great headachr for allmember of family. I will feel highly obliged if you very kindly diconnect the said connection against no [protected] at vpo mangla chamba permanently within a weeks tme possitively. Now i will not pay my bill for the next month... Sep 2018 thanking you. Cooplaintant. Urmila thakur w/o d. R. Thakur vpo mangla chamba h. P.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sms from a number 57171 that they have charged rs.10/- for subscribing to service game. Bsnl also sent an sms that they have deducted rs. 10/- from my account. My mobile no. Is [protected]. This malpractice has happened twice in this month. Two years ago also this number 57171 had fraudulently deducted money from my account in the name of astrology which i do not believe. This is happening in connivance with bsnl, the service provider. I have also lodged a complaint with dotele vide complaint no. Dotel/e/2018/21411. If such malpractices are not stopped at once, i have to sue the concerned culprits in consumers court/higher courts of law. Deducted amount be refunded to my account. I am 74 and not interested in any sort of such services. Hope to get immediate relief. S. K. Darangia

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bharuch, Gujarat, 393002

Website: new connection

This is j. K. Jewellers ankleshwar i had applied for new connection on dt 18/09/2017. Inspite of several verbal as well as personal visit to bsnl they are not providing me services. The dnid;[protected]
As our higher authorities as well as advertising they say that you can get new connection in a week since a year is going to pass but no body is giving us reply
Before wrinting this complain i called bsnl compain dept. [protected] wher mr. Jitendra was present as i started discussing with him he said call me after wards and dis connected the phone
Can anybody can help me
Thanks

+1 photos

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 712201

With reference to the above, i have to advise that inadvertently the said bill has been paid twice by online through two sbi apps. On 21.8.18 & 23.8.18 vide tel no. [protected], cust id no.[protected] for july 18.

Pl. Arrange to refund or adjust with the next bill.

Hope, do the needful & advise me accordingly.
Y/f
Jyoti prokas chattopadhyay
[protected]
[protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

J

JYOTI PROKAS CHATTOPADHYAY

from Mumbai, Maharashtra

Aug 23, 2018

Excellent & prompt acknowledgement is praiseworthy.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 744102

The number-[protected] was ported to BSNL- Andaman& Nicobar Circle from Vodafone-Kolkata Circle in June, 2018.

I have been receiving these messages from 1901 quoting “13 days left; your services will be withdrawn if you do not pay the final bill of your previous service provider and submit the payment receipt at the nearest BSNL Customer Service Centre by 18-Aug-2018. Thank You”

I have paid the Final Bill...

Helpful

Found this helpful?

Write a comment

Address: 623524

Website: www.bsnl.co.in

Sir,
Someone calls to my land line number (Bsnl) from an unknown number and talks rubbish to my mother.. She tried to disconnect the call after the 1st time.. But, this person keeps on calling, even after we said that we would log complaint against him.. It does n't looks like a mobile number...
Please give me the details of the number or suggest me the steps that should be taken in order to stop this nuisance.
The number is 00401000

My contact details:
Irfan ahamed
Mob no: [protected]
E-mail :[protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 22, 2018

Updated by Irfanceh My Landline number :[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Satara, Maharashtra, 415001

I have a bsnl broadband connection on landline no.[protected] on which hungama plans are activated without my requisition. Neither i have activated the plans online nor i have given any written request. Hungama entertainment unlimited, hungama movie plan, and hungama gaming café are activated. Bsnl has charged me for this activation. This is to request to deactivate all three no. Plans.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

S

SN Mishra

from Pune, Maharashtra

Aug 21, 2018

My CellOne mobile No. [protected] (UP EAST ALLAHABAD) is presently in use at NOIDA (Delhi NCR). Since last three days there is no NET WORK. I am in trouble as mobile number is not working. Please resolve Network problem as early as possible. I am unable to do bank transactions.

H

Hetal Kalpesh Soni

from Surat, Gujarat

Aug 22, 2018

My no.[protected].last 4month close application .but not refund my payment please refund process my account.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

Respected Sir,
I am a postpaid consumer of BSNL.The said provider withdraw my outgoing facility 05/06/2018 whereas my due date was 25/06/2018 and before crossed credit limit. Incoming calls also bared within one month, no massage's of bank school.gas connectio, and all other important survices highly hampered because such activities of BSNL, though still BSNL tower shows in my mobile set, but no services got from the said connection. In this way BSNL misguided me.I not availed the minimum services by BSNL being a postpaid consumer whereas prepaid consumer got free incoming for long days.I repeatedly mailed but they sent only a hardcopy of bill of the month may'18.I want your help. Please do NEEDFULL.Thank you Sir.
JHUMUR GUPTA
17/08/2018

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

G

GOURAV KHARE

from Noida, Uttar Pradesh

Aug 17, 2018

My father's phone is lost phone no is [protected]. He is travelling right now to madgaon. Train no 16337 it got slipped from the window while train was running very fast. Please block the sim. He is in a tour to South India. My home town is Jhansi U.P. he will be back to the town on 22 Aug. So kindly block the Sim asap

M

mani pk

from Kodungallur, Kerala

Aug 21, 2018

Block the SIM
Dear Sir,

Please block my sim. My phone number is [protected]. I have lost my mobile and the sim is still active. please do the needfull and kindly send a confirmation mail back to me to the above email id.

Thanks,
P.K.Mani

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kozhikode, Kerala

Website: private

Sir,

I had a land line connection vide telephone no[protected] since last 25 years. Subject phone connection was out of order since last one year and no repair has been carried out by the concerned authorities despite of repeated requests for its functional. Being a old and reliable customer, i want to enjoy the bsnl service. Authorities concerned reluctant to repair the subject phone and further stated that to disconnect it. Bill received l for an amount of rs 625/ — has been received by me for service charge.

It is however, requested that i may please be repair my faulty land phone at the earliest.

Thanking you,
Yours faithfully,

(Sasidharan i)
Iraniyil house
Po : melur (Elattery)
Chenegottukavu
Koyilandy, kozhikode
Pin : 673306
Phone no : [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

P

Pattam Nagarajan Sridhar

from Chennai, Tamil Nadu

Aug 13, 2018

My landline and BB No.[protected] bill is addressing me as P. N. Sridhar with out full name Pattam Nagarajan Sridhar. As it not accepted as address proof in the abbreviated name pl correct my name and post a new bill.
Pattam Nagarajan Sridhar

S

Subramanya Bhat Ch

from Bengaluru, Karnataka

Aug 14, 2018

Lost my phone while travelling to Bangalore.I request to block sim no. [protected].

Subramanya Bhat Ch's reply, Aug 9, 2018

Block my bank sim 9447484258

R

rak4043

from Pune, Maharashtra

Aug 20, 2018

My name is rakesh kumar & number is [protected]. i am unable to send sms from two year on roaming in maharashtra, Hyderabad, chennai. i also checked my service centre number.

landline no 0496-2622405 - Comment #3187984 - Image #0

R

rajendra14

from Mumbai, Maharashtra

Aug 21, 2018

I want to deactivate bz-onmobs service on my mobile no [protected]

R

Rajini Koneru

from Delhi, Delhi

Aug 21, 2018

I have paid my BSNL landline bill through IDBI debit card, amount is debited but bill status shows as unpaid. Kindly refund my amount of Rs.796

R

rj2898215

from Kota, Rajasthan

Aug 23, 2018

Forget my mpin plz sir...

landline no 0496-2622405 - Comment #3190442 - Image #0

rj2898215's reply, Aug 21, 2018

Forget my mpin plz.sir...

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

Address: Udaipur, Rajasthan, 313001

I have booked my complaint through bsnl customer service and they provide me complain number [protected] and assured me to repair it in 48 hours but no have came to repair it. After 48 hours i again called them and they put my complaint on escalate mode. But still no has came. It always happen that bsnl employees take at least a week to resolve issue.
I hope they will realize my problem sooner and fix it asap.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 12, 2018

Updated by Deep004 Tel no[protected]
Complaint no after escalating complaint - [protected]

View replies

A

Anil Jain Gundecha

from Mumbai, Maharashtra

Aug 13, 2018

My landline no.[protected], i have surrender my landline telephone on01/06/2017, my security deposit not yet received refund so plz.Make my refund on my residence address as given in your bills, noe it has over 12months period, i hope you will send refund without any delay.

C

c.l.yadav

from Udaipur, Rajasthan

Aug 13, 2018

Sir, i depodit Rs. 756/- against landline no.[protected]. amount debited in a/c through on line payment, but receipt not received. ( details :- M/portalbsnl. dt.[protected]at :- 10:53:33. its first i also payment on 21/07/2018, but receipt not received. pl. solved my problem.

c.l.yadav's reply, Aug 6, 2018

as above i reported the complain to bsnl, for not received the landline bill payment receipt. pl. solved my problem. thanku

K

Krishna Associates

from Chandigarh, Chandigarh

Aug 17, 2018

Dear sir

landline connection cencellation 01/08/2018

landline no---[protected]

A

anil sahay

from Jodhpur, Rajasthan

Aug 17, 2018

I had submitted my request for disconnection of Landline No.[protected] along with instruments on 06.05.2018. However, my line not yet disconnected, I am still being billed every month and also not received the refund of my security deposit. My complaint is to refund security deposit and bill collected for the month of May, June and July.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: 636011

Website: Cellular Mobile Service,Tamilnadu Telecom circle,Tiruchirapalli .www.bsnl.co.in

Sir/madam, i am having post paid bsnl sim tiruchirappalli telefon unit. My account number[protected] and my email id [protected]@gmail.com my pancakes number is epapp0047f. My name as per pancakes natarajan pachamuthu but my name noted in the monthly bill as nataraasan pachamuthu. And pancakes number also wrongly entered in the bill history. Due this cst no also wrongly entered inthe bill history. I have requested the custer care regarding this fact. My cell no. Got from tiruchirappalli telecom unit. I request you kindly make nessesary correction in name and also pan card number in the bill. Natarajan pacha muthu pan card no. Epapp0047f.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

T

taahir

from Srinagar, Jammu and Kashmir

Aug 13, 2018

I have paid a Bsnl bill from Yes Bank through techprocess on 9th Aug 2018 at 12:08AM, amounting RS 382. The amount has been deducted from my account, but the bill hasn't been paid yet. I have paid 3 mobile bills at that time, out of which 2 got paid and this one remained unpaid. Kindly do the necessary measures to resolve this issue.

name spelling correction and pancakes number - Comment #3182291 - Image #0

S

Sridhar Bh

from Bengaluru, Karnataka

Aug 13, 2018

Dear Sir,
My mobile no is [[protected]]. Voice Chat Service is activated. Please deactivate/unsubscribe these services with immediate effect. I am finding it difficult to deactivate the same & it is a major headache, please do the needful for me.

Thanks
Sridhar

S

Shrisha Tv

from Delhi, Delhi

Aug 13, 2018

Hi, this shrivathsa my landline number is[protected], i want details of my incoming and outgoing calls from 25/7/2018 to 7/8/2018. please send to [protected]@gmail.com, email id. thank you

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, Banl 25302549

Website: [email protected]

I am shamini k my telephone no [protected] and a/c no. [protected] i paid last two months not used phone with bb plan plz check the usege and adjust further utilisation i transfer connection to my father kindly do the needful i very thankfull to your service. I am since being banl costumer ever kindly do the needful. Tk u
Yours sincerely shamini k.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

B

[email protected]

from Jind, Haryana

Aug 13, 2018

I AM PAWAN BANSAL MY BSNL LAND LINE NO [protected] CHEAT BSNL NAME OF HUNGAMA SERVICE WE DO NOT NEED & DEMAND OF ANY HUNGAMA SERVICE HE WAS AUTO START SERVICE & BILLED TOO MUCH we have use bsnl incoming free phone & out going was not able this phone only internet use pack but he say hungam service pack charge of last 3 months please help

A

Aveluvali

from Hyderabad, Telangana

Aug 13, 2018

BSNL online landline bill payment website is not opening. We are not able top pay our landline telephone bill online. Please take immediate action to rectify the problem as early as possible.

S

Subhas Chandra Hord 1950

from Talcher, Odisha

Aug 15, 2018

Why incoming calls are not available for a time period

T

T Guru

from Delhi, Delhi

Aug 17, 2018

When I was sent message to respective service number then it has failed and shown on display message sending error .
When I inserted my sim in another mobile it has shown "proactive sim rejected by me "
How is the problem be shorten out at earlier.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Sivaganga, Tamil Nadu, 630003

Dear sir,
I am g. Kalaiyarasan from karaikudi. Please send my call details (Incoming/outgoing) for last month. If anything needed for identity verification, please contact me through to my mobile number for inquiry.

My mobile number [protected]
My permanent address: 1/164, veppampoondi, salem, tamilnadu-636101
Mail id: [protected]@gmail.com
Thank you.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

A

Akshay Pm

from Thiruvananthapuram, Kerala

Aug 13, 2018

Sir,
My land line no is 2400780, std is not working . Yesterday I informed the matter to 2403000. The person who attended the call given assurance, but till now my complaint is not rectified. Moreover the instrument which recently replaced is not working properly and looking awkward . Expect your speedy attention in this regard please

V

vikas lucknow

from Haridwar, Uttarakhand

Aug 13, 2018

E178 SEC-G LDA COLONY LUCKNOW2-26012 at this adress no signal... weather I port the no.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 262308

My connection no.[protected]bsnl khatima dist u s nagar uttraakhand) name sandeep kumar . My internet service not working since last one and half month. Lot of complaints at local exchange and thro customer care. After one month i was told that your modem is defective . I have purchased new modem.
I made about 5-6 visits at exchange. Handed over the modem 3-4 times. No response over telephones.Made a complaint with bsnl docket also ref:- utr/co/2018/669 2 days back and waiting for solution.I have already made a loss of time and money over this issue. Without services i have been issued bill for this period also.
Kindly look into the matter and do proper solution.

Aug 11, 2018

Complaint marked as Resolved

resolved by JTO khatima from exchange just now. i got message from jto. There was some problem in setting at exchange why it took so many days i do not understand. BSNL should not bill to me for this period. i think my complait in docket worked.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 626161

Before four months, i had swifted from bsnl to vodafone. My number is [protected]. After changing from bsnl to vodafone, i had recharged my mobile number twice but i didn't even maked a call from that number. So on april 7th that number had blocked and it returned to bsnl. It's one of my important number, so please try to reactivate that number as soon possible.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

G

Ghanshyam Omer

from Varanasi, Uttar Pradesh

Aug 10, 2018

Phone no[protected] have no broadband

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bhopal, Madhya Pradesh, 4620001

Website: [email protected]

Sir

We would like to bring your notice that broadband service provided by you to our branch is not providing proper network which causes inconvenience to us & affect our day to day working condition. So kindly look into the matter & short out the issue to provide efficient network to the branch, otherwise deactivate broadband service to[protected] with immediate effect.

Central bank of india
Imamigate

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

View replies

B

bjsh123

from Meerut, Uttar Pradesh

Aug 9, 2018

Change both telephone in name r s package industies b-25 saraswati industrrial Estate, partapur, meerut up

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines