Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Please note that i am a broadband customer and paying monthly rent regularly. From last one week, there is intermittent stoppage of internet connection and no amount of local complaint to 1504 and local exchange has solved the problem.

As there is no reduction in tariff for non utilization, i request you to kindly look into my problem with earnestness and rectify the same.

My std code is 0824
Landline no. 2243012

Dear team,
I have surrendered my bsnl landline due to deficiency / poor quality in service with effect from 31st aug 2017. Its 7th month running and i have still not received my deposit refund. I have made frequent visits to the bsnl office in my area but have not got any answer and have been directed to the accounts department time and again. The accounts department does not pick up phones and hence i have no answer to the status of my refund.

I have paid nearly 1100 per month for more then a year for deficient service and now running from pillar to post to get my deposit refund. I would want bsnl to now pay me back my deposit with interest for the months in delay.

I surrender my bsnl phone, mobile sim, and complete all formalities for refund of my security rs3000/- at bsnl, head office aligarh (UP) in october 2014. when i contact in dec 2014 in the office account section they told be that your application is lost. i again write an application and took NO from all concern branch and resubmit it on 8/12/14. till date i did not received my security. my landline no. was 2507133.
from last 8 month i am regularly going to account section of bsnl head office aligarh. during the contact i found that my security refund cheque was in the account section and not dispatched to my address from last 6 month. due to this cheque was time bar. the concern clerk started the cheque issuing process afresh. but till date i did not get my security back. when i contact the concern clerk he said 'come after 15 days' and this is happening from last 8 months.
is there no one who can take action against such irresponsible employee?
please take action so-that i can get my security back with interest

Hi team,

When i called up to bsnl office complaining about fake website created and provided our landline number as a contact number, many people call us seeking for a job in railway everytime we need to say wrong number.

Same issue we told to bsnl customer care, they suggested to come down to office and give a complaint. We are still working on old structure of coming to bsnl office and go round the tables taking our complaint form around. Although it telecast it is easier to get connected to bsnl and resolve query. Looks like nothing is proper still we are in same old structure.
Customer care dont have ethics to properly talk to customer, no proper records, many times they disconnect the call.
I want proper solution or timeline to resolve the query, although i was ready to send them query by email attaching all the supporting document but they dont have proper broadband to check emails or they dont work on emails.

This is really pathetic to work, i want compensation from bsnl for not taking any serious action on fake website account using wrong landline number and stating it is from government. By this way we are allowing crimes to go forward which is wrong.

Fake website : https://www.google.co.in/search?q=[protected]+railway&rlz=1C1GCEA_enIN784IN784&o...⇄

Hi,
This is mounika. On feb 25th i tried to recharged my bsnl number with 29/- special recharge. While doing the recharge i mistyped the number which led other person got the balance. My number is [protected] .The
Recharged number is [protected]. I am attaching the picture showing the confirmation of recharge to other number. So please help me to get the money back asap.i already submitted the compliant on the day of wrong recharge till now i didn't get any response. Contact me asap.

I have been complaining of non working of my land line at latur[protected] frequently. It has become a routine to complain for its frequent disorder as the fault is not permanently cured. Whenever complained the same works for a day or two and again the same problem persist forcing me to again complain. This is service deficiency leading to annoyance and regrets. Now fed up..

Hello sir,
I am sonu kumar chaudhary
I am from bihar i have bsnl prepaid sim card..in this sim card i have many problems. So i want to port this but bsnl is not providing my upc code to port my bsnl number. I have sent upc request to 1900 but did not get reply from them. I have sent atleast 25 to 30 massages but i did not got any reply...
I called customer care but they also not helped me. Customer care executives speak "call after 4 hour".. I called them after 4 hours then they again and again repeat "call after four hour". Lastly i went to bsnl office but they also did not help me..
Aap hi bataye ham kya kare...

Dear sir/ madam,

I am dhiraj nagar, my mob no is [protected] & my bsnl gsm acc no[protected].
I have pay online bill amount of rs 329/- but no message is delivered on my mob no so again i pay the amount of rs 329/- on 28/02/2018 with the transations
Transations are two times details given
28/02/2018 prcr/[protected]/[protected]:15:30/sw dr. 329.00
28/02/2018 prcr/[protected]/[protected]:10:38/sw dr. 329.00

Screen shot of bank also attach
I enquire from bsnl toll free no they told me that excess amount is in your bsnl amount so in the next bill the amount is adjusted in next bill.
But today i have recived the sms of rs 1160/- then i check the bill but the amount of 329/- that i have pay excess in last month is not adjusted.
One thing also i am not satisfied that something is wrong in generating this bill of rs 1160/-.
I want the full clarification & statement against my bill.
Please revert me asap.

Thanks & regards,
Dhiraj nagar
Contact: [protected]
Email: [protected]@gmail.com

Sir/Madam.
This is to inform you Myself Manish Bansal, on dt 06/09/16 i got receipt to surrender my landline ph.[protected] but my security not refund till now. many times i goto sec-23 Telephone Exchange and sec-15A Telephone Exchange, but i didnt received any satisfactory response. i attach my receipt copy, pls find enclose and Kindly solve my security deposit issue as soon as possible.
Thanking you
Regard
Manish Bansal
[protected]

Disconnected my bsnl landline telephone on 1-sep-2016, & also deposited the instrument in working condition..
I've paid my bill in advance but disconnected before the time period of advanced bill paying period.
It's more than one year now but they have not refund my advance bill paid money nor my security deposit.

Complained many times but no response comes, just said they don't have enough balance to repay.
It's a government based service provider.

My telephone number is[protected]
It was on the name of - rajiv d. Vakharwala

Encl-
1) last generated bill copy uploaded.

I had applied for restoration of telephone no [protected]. But there is no response from the bsnl authorities after a 10 days. Plz restore my phone as mentioned above. I visited the telephone office so many times but they didn't take any care.
It is very astonishing that the order for restoration was issued in some other persons favour.
I made another request for correction it is still pending.
Now it is requested that kindly restore my telephone as soon as possible

I am aresident of godhra, gujarat. I have deposited my above mentioned land line telephone on[protected]. For which i got a message from bsnl. On[protected], i got a message from bsnl that my no.[protected]is billed rs. -751, in my account no.[protected]. Message also written about due date[protected]. But further on no communication. I enquired at godhra office, they say you will get direct cheque.

Sir.
My land line phone no.[protected] of thoubal telephone exchange not working since a long period. Complaint lodged with sde/jto of telephone exchange. No action taken till now. So. Please take up immediate action for compensating telephone bill amount for period not in service for long period. Damaged under ground cable of phone line also not repaired till now. No response from sde/jto of above telephone exchange.

Dear sir
I paid mobile bill on 17/02/2018 of rs 397/- by internet banking-
Sbi bank pass book entry is:- inb bsnl transer to[protected]
Rs 397/-
Sms by sbi reads:-thank you for using state bank internet banking. Your transaction ref no. Is igacxwenw2 for rs 397/- on 17-feb-2018 at 09:19 am
My account was debited with rs.397 but bill was not cleared. Again the same was paid through the billdesk on 06/03/2018. The amount debited earlier was not credited so far. Kindly solve the issue by crediting of rs.397 which is laid with billdesk.

Thanking you
Satish g kohok

Ll no[protected] kolkata circle a/c no [protected] bill pd 010118 to 280218.
With ref to above details i am to inform that i am facing problems to pay the bill amount as after tapping pay option a notification appears saying that there is 'mismatch of invoice number' and as such payment could not be processed further.
Please solve the problem to enable me to make payment.
Thanking you.
Dt.06.03.2018. Yours s'ly
Subir de
M# [protected] e mail: [protected]@gmail.com

Sir,

Please deactivate hungama plan of land line no. [protected] as soon as possible. Earlier the hungama plan was automatically activated for which we have paid so much monthly charges. Today i got a call saying that there won't be any charges for this plan. But i know it will be charged.

Kindly do the needful asap.

Thank you,

St. Andrew's school icse
Vasco goa

Dear sir our telephone number is 28445050 in the name of srinivas young mens association. I have transferred rs.1486 on 27/2/2018 and 1/3/2018. Both occasions our bank debited the above said amount from our account but transaction not effected and bill is in due status. Please look in to this and give credit.

Ac xxxxxxxx00024570 debited with rs.1486.00,[protected]:22:44 thru ibs.
Ac xxxxxxxx00024570 debited with rs.1486.00,[protected]:25:58 thru ibs.

Ramani
Srinivas young mens association
[protected]

[protected]srinivas youngmens association
Rs. 1486pay by date : 26-feb-2018
· xxxx2971440account number
· sdctn[protected]invoice number
· 06-feb-2018invoice date
· chennaistate/circle
· [protected]contact details

Dear sir my no. [protected]
Sim was lost.2-3month before but not it is found. But now it is blocked. Incoming and outgoing call are not available. But this sim is issued on my i'd. I'd was my aadha card. It is issued from karnataka start district-bellary.
But this sim is needed in haryana.
Please do something it is very important to me.
Call me on [protected]

Bsnl is ripping

Unauthorised services are forced through sms messaging and full prepaid amount is deducted with no authority.

This is the third time the prepaid amount is fully emptied:

Just today and yesterday 3 messages received deducting the balance.. A complete ripoff :

Thanks for subscribing for the service video event[protected] you have been charged rs 20.0 successfully and your service will be delivered shortly. My offers! Dial *777#.

Thanks for subscribing for the service bikini world event (56566) you have been charged rs 10.0 successfully and your service will be delivered shortly.

Thanks for subscribing for the service music pack (56566) you have been charged rs 20.0 successfully and your service will be delivered shortly.

The transaction failed and error occurred while paying bsnl landline bill but money debitted the transaction failed and error occurred while paying bsnl landline bill but money debitted

Transaction id : fcdr[protected]
Account no :[protected]
Account type :savings
Branch name: chandarlapadu
Withdrawal of inr 1, 496
Pos id:78000003
On 01/03 at 22:12:33
Mobile :[protected]
😈😈😈😈😈😈😈😈😈😈...⇄

Please refund my money
Landline no:[protected]
Account no :[protected]

Bill no:[protected]

Please refund my amount
Account no :[protected]
Account type :savings
Branch name: chandarlapadu
Withdrawal of inr 1, 496
Pos id:78000003
On 01/03 at 22:12:33
Mobile :[protected]

Please refund my money
Landline no:[protected]
Account no :[protected]

Bill no:[protected]

Please refund my amount. Or else i will file a case against you