Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My bsnl landline was not working since october 2017, and only recently got fixed on 19th feb 2018. I have been giving complaints since october 2017 and have been following up with them.in november only some 10 days the phone worked and again went dead. They cited some cabling issue and all cable men being busy with some critical work. But the bsnl landline rental bills were generated for all these months. How do i get the rentals waived off, as the phone is not in service due bsnl cable issue.
— sasidhar pendyala
—[protected]
— bangalore

My name is rajendra singh. My phone number is [protected]. It comes under palghar district maharashtra. The bill of january month is rs 1544.in which around rs 950 is for calling. When i have checked the call details, i have found that sunday calling was also included.
First of all bsnl have not informed me that from january onwards there will be no free calling from, 21 hrs.
Please don't cheat us like that.
Kindly recheck by bill and correct it.
Thanks
Rajendra singh

Respected sir,
On dated 29.01.2018, the bsnl giving offer on topup, recharge rs. 190.00 for balance of rs. 220.00.
This was the mistake of the retail shopkeeper (Mobile phone no. :- [protected]), at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:37.
If, the retail shopkeeper recharge rs. 190.00, then my mobile phone balance increase of rs. 220.00.
The retail shopkeeper, at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 has take rs. 30.00 more from me.
But, the bsnl customer care are supporting the retail shopkeeper.
The bsnl customer care is not caring the person of customer.
The bsnl customer care is caringthe retail shopkeeper.
Kindly, take necessary action from your end as early as possible.
Thanking you,
Yours faithfully,
Arup kumar barat.
Address :- dev - ashish park (Apartment), flat no.:- f1, first floor, near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265.
Mobile phone no. :- [protected].

When ever i recharge my phon they cut lot of money after i cut any call if i called and talk 10 sec. 30 sec. They cut minimum 1 rupees and we talk above 1 minute they cut 2 rupees. And other services like airtel, reliance, ect. They didn't cut that type off money. I think for me other are much better than bsnl after some time i will change my sim.

Sir, my bsnl landline phone no. [protected] of thoubal telephone exchange not working during night since long period. Complaint lodged with thoubal telephone exchange. No action taken till now. Kindly take necessary action in view of inconvenience caused to the subscriber. During daytime also phone not properly working. Matter already informed to concerned official several times.

Recently i called bsnl thrissur branch in kerala to book a complain on my unstable internet connection. On hearing my complaints the guy just said that bsnl is not providing internet connection to anyone anymore and just hung up the phone. He didnt even care to direct me to another phone number. He was talking like bsnl is his private company. It was rude egoistic and unprofessional of him to say that. I kindly request you to look into this matter and take the required initiative

I want to port my bsnl up west number to jio uttarakhand. But bsnlhas rejected my request due to the contractual obligation, which is false. My mobile number is prepaid and there are no dues with bsnl hence why they are creating a problem by rejecting port out request. Kindly pass my mnp request and let me port out my number [protected].
Jaydipsinh parmar
[protected]

Resp sir,
Ihave never demanded hungama-sac-9984 above game music etc
Still ihave billed for the same in bill acount no [protected]
My phone no is[protected].
So please cancell all my hungama-sac-9984 charges of rs 396.78
My consumer no is [protected]
Respected sir we are not at all interested in games moves music etc and we have not demanded to start such type of services
So we request to stop such services and correct bill,

I have taken bsnl broad band connection few month back on plan rs. 249/ p. M. I am being charged for more and rs. 410/ is being loaded on the bill mentioning 'other charges". I have not opted for any other services. So please redress th complaint and my services at plan rs.249/ p. M. Should restored. This is my land line number, when approached by bsnl worker who told me that my broad band connection will cost me rs. 249/ p. M. And then i agrred to it and filled the form.

My telephone no [protected] is at 1925 basant avenue ludhiana telephone exchange gill ludhiana is not working since last three months. Complaints have been lodged even since but no action has been taken. Both internet and speaking facilities are not working. I have been paying telephone bills regularly earlier. Since despite of complaints they have taken no action to repair i stopped making bill payments and they now say that they have disconnected the phone from this month because of non payment of bull. Disconnection is of no effect since the telephone has not been working earlier since last three months.
Col dr dalvinder singh grewal
Mobile[protected]
1925 basant aveneu ludhiana

I raghunath biswas, aged about 70 years, submitted first reminder on 24/06/2013 and second reminder on 15/07/2014. Exchange authority assured your refund will be paid in due time.
Please, i appeal to you to refund my security money along with interest for delay to payment from 06/09/2010.
I am, therefore, requested you will look into the matter and payment my dues at union bank, naihati, ifse code-ubino567809, a/c no-[protected].

Thanking you,
Raghunath biswas
Add - 2, bijoynagar
P. O - naihati
Dist-north 24 parganas
Pin - 743165
Mobil no - [protected]

Deducted balance 309 from my sim with out any service only data was on at night (Not browsing, not receiving whatsapp msg, mail or any other...) at early morning i talk to bsnl care but they not respond me, they not refund my balance, on the other hand they reply "you may do anything but we don't care". Also i sent a porting msg, but they not giving me upc code

BSNL landline bill is keep showing after the payment. I have paid the exact amount through SBI online banking. After few hours when i checked the bill pending and still remains in BSNL portal. How come its showing like that. You may pls check this.

Details followed
Details of the bill followed.
Customer ID [protected]
Account Number [protected]
Phone Number [protected]
Bill Number SDCKL[protected]

Details of payment followed
22-Feb-2018
TO TRANSFER
INB BSNL BSNL Payments
Ref No: LSBI[protected]IGACYWBTF6
Amount: 429 RS

I came to know only in feb-2018 about the fraudulent recovery of rs-240 (70+170) in the name of hungama music and hungama entertainment which i have never asked for. It is purely a day-light robbery and cheating of bsnl customers without their knowledge and consent. When i contacted the customer - care on[protected], with great difficulty and told about the hungama-fraud, they told a blind-lie that i have opted for hungama service in july-2017. Sensing the problem hungama-service was un-subscribed immediately by them. When i went to bsnl office-guindy and explained about the excess recovery to ao-2 he asked me to submit the complaint.
I hereby request to refund or adjust in my future bills the fraudulent recovery made in my bsnl bills for the months of august-17, sept-17, oct-17, nov-17, dec-17, jan-18 and feb-18, otherwise i will be forced to go to consumer-forum and then discontinue bsnl service.
Paramasivan. S

My landline phone number was,[protected]. It was disconnected in apr 2017. But my security is not refunded till now.
Amount 4100/-approx.in this regard i visiting sirsa office and account officer (Lady) mailed to higher authorities. But after disconnecting phone ten months no response given by bsnl. While other customers who were disconnected their telephone after me, they have received their security from bsnl.
Why my security is not refunding..
Rakesh kumar garg
15/155/4, bansal colony, backside vaishno devi mandir, sirsa
Mobile no [protected]

Regarding my BSNL Landline-Broadband Bill, I got an additional amount of charges added to my Landline Bill which were about 343.87 for the month of January 2018. No such services were activated with the concern of either me or my family. There were a few calls from BSNL regarding Hungama services, but we never gave any consent to activate the value-added services, rather we strictly refused to add such services to our regular broadband plan. Such addition of value-added services to our regular plan has happened earlier also, and the process to deactivate the added services is very hectic. The customer care[protected] which I called in regarding the issue gave me a different number[protected] which was not available 24/7 and most of the time congested. The BSNL page showing details regarding value-added services is always down.

I request the deduction of the value-added service charges for this bill and never to get any calls regarding such services or addition of such services to my regular plan. Even if a pay this concerned bill I request to get the refund of the value-added service charges in the future bill

Please look into the matter at your earliest.

Bill Details:
Customer Name : Pandurang Govind Patil
Customer ID : [protected]
Account Number : [protected]
Invoice Number : WDCMH[protected]
Phone Number :[protected]
Bill Attached with the complaint

Hi,

Can you please give me the correct point of contact to submit my application for closure of my bsnl landline connection? I 'm being made to go around in circles by the sdo and site engineer.

I'm located in sector 45 gurgaon. The closest telephone exchange is bsnl south city 1.

But i'm being not given proper information.

Thanks

Gurgaonbee

In reference to subject mentioned, for tel no.[protected], vadodara, gj. Pin-390025 for my bsnl fthh connection terminated in month of october 2017. Last outstanding cleared on 15/11/2017.
Bsnl official taken back necessary equipment and also extra wire's for wlan which didn't come in package.
90+ days already, still i haven't received any refund/cheque/ notification, neither my calls are attended in different nos. For complaints provided every time i call in new numbers.
I wonder how country own govt. Telecom provider is being such a crap by fraud and money snatched by common people and lectures are given in the name of democracy and no corruption levels where these govt. Employees sleep in the back offices doing # job after being highly paid.

Change the system and refund the money belonging to me and many other's like me.

Request the consumer forum, kindly look into the matter and resolve this at the earliest.
(M) [protected]/[protected]
G. C. Sur

I got new connection and instrument for landline today. However I am not satisfied with
1) the display quality of the instrument, it is extremely poor.
2) The menu access is very complicated, not at all user friendly.

Hence I want the instrument to be replaced with another better model, better than Betel model. I am ready to pay anything extra required.

I was called 14546 ivrs for aadhaar linking re verification on dated january 03 2018. Followed all the procedure for aadhaar linking and i was received a message immediately that "reverification caf submitted successfully for gsmno: [protected] and caf_serial_no: re14386869.

But till today no linking with aadhaar. When i called customer care they said we have not received any request from you.

Kindly help me.