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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15978

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6090

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9888

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 230

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Address: 533003

Website: [email protected]

Sir,
Kindly send the details of call history list of all incoming and outgoing calls including sms of my bsnl prepaid sim no: [protected] from 01.06.17 to till date, kindly help me to know my call history. Kindly send call list details it very urgent for our security puposes becouse call list is the mandatory to our problems. Soo pls send them imediately

Thanks
S naga bhushnam

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh, 226022

Website: [email protected]

I want to deactivate all the unnecessary hungama plans which has been activated by the company without my permission on my landline number. The plans which I want to be deactivated immediately are:
(i) adjustment for music on demand
(ii) adjustment for subscription charges for movie on demand by m/s hungama
(iii) adjustment for games on demand by m/s hungama
My landline number is[protected].

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

Prasannan Venkata

from Morena, Madhya Pradesh

Jun 6, 2017

I lost my mobile with my bsnl Sim card [protected]

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Address: 600101

Sir, we would like to inform that the telephone no.26153200 belongs to sboa global school, r15/1, 6th street, c sector, w block, annanagar west, chennai - 101 has to be transferred to the above said address.in this connection we have given a letter to bsnl. Our service order no. Is[protected]; dated 16.05.2017.

Headmistress
Sboa global school

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Address: 560037

Website: BSNL

Hi sir,

I have stv88 is activated. I did one call to a number. Call duration was 23.33 minutes. I have been charged 48 rs. It means 2 rs per minute. But as per stv 88, the call rate should be.008 ps/sec. And the call cost should be 11.19 rs.

My bsnl no is :[protected]

I have called your customer care no, but they are disconnecting the call again and again saying that server is down. This is really very unprofessional.

I request you to explain why this much amount is deducted. And refund me the 48-11.19=36.80 rs as soon as possible.

Thanks
Rahul

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Address: Patna, Bihar

Dear sir/madam

I lost my mobile set with sim card no. [protected] near naya gaon railway station (Chapra) on 03.06.2017. My geonee mobile which was equipped with said mobile no. Slipped from my pocket and fell in to toilet commode and ultimately fell on the railway track while train was running fast. It request you to block the sim no. As soon as possible

Regards,
Sweta singh

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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M

Minchala Ushabalaji

from Hyderabad, Telangana

Jun 5, 2017

Please send my prepaidnumber [protected]cal history from[protected]to[protected].as soon as possible.

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Address: Chennai, Tamil Nadu, 600080

Website: www.bsnl.in/customer-care.html

I have recharged the bsnl stv 333 pack (Daily 3gb 3g) but the internet wont connect on all satudays and sundays. When i call customer care about this issue. Each time they say each issues like, "it will be resolved in 2 hrs", "fault is in our side, we are checking", "check your phone, our side is clear", "for this plan only 2g data available", and some best customer support experts put the call on hold after i tell not to put on hold. It happened today on 03.06.2017 at 21.48. He put my call in hold for 25 mins and not attented and then i ended the call. The same experience happened to me on previous saturday also. I have heard few audio, people talking rudely to customer care and thought why people do this. But now i think that is right. Thanks to bsnl for providing me an wonderful customer support.
And the customer care number which provided me excellent support is 1503 from a bsnl sim

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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K

Krupa V S Sambasivam

from Mumbai, Maharashtra

Jun 5, 2017

Please sir am trying to find my friend number which was previously[protected], Kindly help me with the changed number so that i can get in touch with him

N

Nikhil Kr

from Varanasi, Uttar Pradesh

Jun 5, 2017

Mobile No. - [protected]
Sim No.[protected]
I need PUK code for my BSNL sim. Pls send me the PUK on the below mentioned contact:-
E-mail:- [protected]@gmail.com
OR
Mobile No.:-[protected] (my another name)

J

JALADHAR MAHANTA

from Bengaluru, Karnataka

Jun 5, 2017

Please deactivate Hungama plan immediately from my landline telephone number [protected].

Jaladhar Mahanta

H

HILDA VICTOR

from Chennai, Tamil Nadu

Jun 5, 2017

Eventhough network strength is good I COULD NOT able to make any call from my sitting place at office

A

asif_khn

from Bhopal, Madhya Pradesh

Jun 5, 2017

Sim no[protected]

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Address: Pathanamthitta, Kerala, 689543

Website: Bsnl.in

My land line [protected] is not working for the last one and half month. I complaint many times by phone, writing, personally went to kumbanad bsnl exchange pathanamthitta dist. Kerala many times but till now not working. Please let me know to whom i have to complain again. Now bsnl service is very bad. My no.[protected]. David28charivil @gmail.com. Please help me in this matter

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S

SK Naved Anwer

from Nashik, Maharashtra

Jun 5, 2017

BSNL CDMA sim not work in mobil due to sim is very old in this case i purchase cdma sim and got network problem i change many hadsets but problem not resolved i complant also but nobudy care my previous comp no is 1E[protected] request you to do the needfull for the same

H

hyma n

from Delhi, Delhi

Jun 5, 2017

Dear Sir,
I lost my mobile on the train. I want to block my sim card number [protected] to avoid misuse.
Thanking you.

R

Raficul Islam

from Silchar, Assam

Jun 5, 2017

Please immediately deactivate movie, music, games on hungama plan from my Phone Number-[protected] and E-mail: [protected]@gmail.com

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Address: Kanpur, Uttar Pradesh, 208027

Sir,
I am regular user of BSNL prepaid connection and lives in BARRA-7 Kanpur(UP)
There is very poor network in Barra-7, besides it I recharged my No. [protected] with Rs.333/-. In this plan company promises that BSNL's new plan, Triple Ace, for mobile customers priced at Rs 333 will offer unlimited data with 3G speed up to 3GB per day and remain valid for 90 days. After one month use DATA speed became 35 to 200kbps only.
This is the breach of commitment so please take action on BSNL and solve my problem.
Link of BSNL DATA plan given below-:
http://www.business-standard.com/article/companies/bsnl-launches-new-plans-with-...⇄

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

sanjaykpatil

Jun 5, 2017

Our tel no 2442689 has no dial tone
Please look into the matter.
Thanks ®ards
SANJAY k patil

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Address: Bharuch, Gujarat

Website: [email protected]

I have bsnl land line broad band service. Since last @ 3 months i suffered from irregular service. I frequently complained @ the matter to the authority. But no fruitful sevices provided. Earlier the local exchange concern call to go at the exchange office with mordem to repair/ replace it. And if mordem is to be replaced i have to purchase from market. Then & then the service may restart.
I am paying bill amount of rs.1150.00 (Avg.) per month.
Pl. Give me proper guide in the matter.

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Address: Hoshiarpur, Punjab, 146113

I live in village - Fatehpur, Post office - Bulhowal 146113, Hoshiarpur, Punjab.
Bsnl tower which is being placed in front of our village is not delivering 3G range. It is not working from 2 days. I am facing a big problem without 3G. Edge is not giving desired speed. Its humble request to repair ut as soon as possible. Or increase the range of yower which is placed in Bulhowal town so that i can use my internet.

Thanks

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Address: 521214

Website: bsnl

Sir,
I am a bsnl customer, my land line[protected] was not working properly and also dead now. I have done complaints several times through your complaint number 1500 and personally informed to je, de & sde officers. But concerned authority has not solved my land line problem completely. My land line is not working for last 3months. Please take necessary action towards the complaint

Thanking you sir

B. Naga rami reddy
S/o. B. Ranga reddy
Cell no:[protected]

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Address: 396210

My company at daman u. T.396210.
My bsnl landline no:[protected].
Its totally dead for more then 5 months.
No complains are entertained, no response nothing.
Need to cancel it. Since no proper channel to maintain.
No office in nearby are where we can give letter or can visit personally to solve the complain. Whenever give call to customer care, they give complain number and says in 24hrs your matter will resolve, after that i called up couples of time without solving complain they again give me new complain number.

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Address: Lucknow, Uttar Pradesh, 226010

Website: www.ilfsskills.com

Dear Sir,

As I had Internet issue since a couple of weeks. I submitted my complain 2 times but still not found the any kind of satisfactory solution. After registering my complain I got the contact number of engineer who supposed to visit, but he didn't visited any time. When I called him both of time he respond in a very rude way and refused to visit. After all of these I went to my nearest BSNL office and met with deployed DIOS, but still he took the side of him.
Sir request you to kindly look into this matter and take the action against the same.

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Address: Jaipur, Rajasthan, 302003

Website: www.bsnl.co.in

We have two bsnl landline numbers and a broadband connection which have been dead for 8-10 days now. After calling on their customer care number they said the issue will be resolved in 12-48 hours. However it is still not resolved. I'm calling them every single day but never got a satisfactory answer. Extremely dissapointed with bsnl service.
Our area code is 141 and the area is jaipur rajasthan. My complaint numbers are:
[protected]
[protected]

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S

suresh bhavate

from Mumbai, Maharashtra

Jun 2, 2017

Bsnl no. [protected] SIM card is issue to me. It lost yesterday at civil lines, Nagpur.please deactivate the SIM card to avoid missuse. -----
Suresh bhavate, Nagpur.maharashtra.

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I have been trying to port my number [protected] from bsnl to airtel. Last month when i initiated then it was not done as airtel told that bsnl has not released the number. Then i tried recently and got upc as cbx15372 which was not getting accepted at airtel portal. I tried numerous times even the same upc code is coming. How to port and where to lodge complain. Even i tried bsnl complain message comp area code description and sent 55635 it is not sent. Please help.

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Address: Bharatpur, Rajasthan, 321024

Website: BSNL.co.in

I recharged my no.with ₹333 plan of BSNL (in this I have to enjoy 3G service with moderate speed of internet speed 3GB/day for 90 days) I got nearly 100kbps speed for 3-5 days but now data speed is only 30 kbps
I contacted on customer care 1503, two times according to them I SMS START to 1925 & changes settings accordingly
But still speed is 20-30 kbps
Why ??????

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 27, 2017

josejerin's response Sir.
my mother Thankamma Joseph phone no is [protected] yesterday when she going to the church she had lost her mobile we couldnot found it any way. So i kindly request you to deactivate sim card and from misuse

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S

sushil2014

from Noida, Uttar Pradesh

Jun 1, 2017

DEAR SIR

my mobile hand set is lost yesterday having BSNL no. [protected] . so please block my no. as soon as possible,

regards
UMAKANT MISHRA

J

josejerin

from Piravam, Kerala

Jun 2, 2017

Sir

My mother is a bsnl prepaid user yesterday her phone has lost while going to the church .Her no is [protected] lost yesterday. so please block this sim and prevent from misuse

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Immediately after mobile recharge top up some amounts are deducted without any reason. I am a subscriber of VOICE 159 and DATA 198. Without any logic amounts are deducted. For eg. today (31.5.2017) morning I made a top up for Rs.220 when the balance in the account was Rs.31+ After that I made an international call for which Rs.48 was deducted. No other chargeable calls were made by me. But now the balance in the account is Rs.169/- How this amount came.

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A

ayekpam thouba

from Sambalpur, Odisha

Jun 1, 2017

I bought a new prepaid sim...i insert in the mobile...then there is no network at all...but i try to call 1507 for activation ...but giving message no registered on network coverage...help me now

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In karaikal the current network coverage is very poor although i am residing within 2km range within the tower.
3g internet speed is around 50-100kbps near tower and elsewhere it is 50kbps max. I am having stv333 plan but unabe to use internet.
I had contacted customer care few times but they said it will resolve within two days but nothing changed.
Please boost the signal strength as soon as possible.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 27, 2017

vir chauhan's response Dear sir or madam
I have lost my mobile which has BSNL Prepaid connection in matour village mohali punjab.so i kindly request to deactivate the sim card.and after blocking sim card please send a mail to my email [protected]@gmail.com
my phone number is [protected] With samsung mobile.

thanks & regards
minakshi

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B

Babla Gayen

from Port Blair, Andaman and Nicobar Islands

May 31, 2017

Sir,
I want to know the new telephone no. of old no. 279260 . This was LIC office no. situated at 22, C.R. Avenue, Calcutta. If found, SMS to my mobile No. [protected].

D

Deepak Athalekar

from Mumbai, Maharashtra

May 31, 2017

A spam call activated a BSNL Hungama account on my landline. I unsubscribed everything immediately.

V

vir chauhan

from Basi, Punjab

Jun 1, 2017

I request you to kindly block my SIM card of my Mobile No. [protected] to avois misuse of it. I lost it in matour village in mohali punjab.

Regards,
minakshi

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I have one prepaid connection and use it only for voice calls.
Other services offered by BSNL are never attended by me.
The day before yesterday the balance in my account was Rs.150/- plus and what I saw today that it has comedown suddenly to 102/- plus.
I have made only a few calls that all are @ 0.30p as per STV purchased.
I have understood the amount has been deducted for services actually not given and asked for even.
So I request to credit my account by reimbursement.

Thanks

My mobil no. [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 26, 2017

anuj misra's response Sim was being used by my Father Mr RC Mishra.
Currently he is in village in district Sultanpur.

May 31, 2017

Updated by N_12022017 I have a prepaid connection and don't require any other service except for voice calls.
I don't know for which service bsnl is charging and deducting from main balance. I never asked for any service. Although they are offering various types viz. Music, tunes songs etc. Day before yesterday my balance was showing 150/- plus and today morning i noticed the balance at 102/- plus. It seems that they have previously also charged some amount which goes unnoticed.

Therefore i request to reimburse the amount deducted unauthorisedly.

My mobil no. [protected]

Thanks

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A

anuj misra

from New Delhi, Delhi

May 31, 2017

Today morning I had lost my phone at my village. request you to plz block my BSNL Sim.

Date of incident :[protected]
Mobile Number : [protected]
Incident : Mobile was lost in the native village.

Urgent request to block the sim for repurchasing new sim

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Address: Udupi, Karnataka, 574116

This person is unknown to us and has been repeatedly calling my daughters mobile number and harassing. We have been politely suggested him that he is calling a wrong number. Since his intention is to call again and again and plong with the conversation we blocked his number but we can notice at least 20 calls everyday. His number is : [protected]. Please look into this and take appropriate action as soon as possible.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

joy mullasseril

from Perumbavoor, Kerala

May 31, 2017

Your serivices is very poor, and horrible. calls getting cut, range comes and goes.can't make calls.

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