Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir i would like to deactivate the bsnl hungama plan that i had activated. I have got a huge amount as telephone bill for the month of April. I would want to discontinue the services of bsnl hungama. I am not using it now. If my complaint is not given heed, i will have to cut off my landline connection from bsnl.Kindly deactivate the plan. My landline number is[protected]. With regards Jessy George.

I surrendered my land line no.[protected] on 22.10.2016 which has been discontinued by BSNL wef 09.11.2016 and the due amount of Rs. 100.74 as on 09.11.2016 also has been paid by me on 09.02.2017. The phone was in the name of my wife Abha Kanojia. There was security deposit of Rs. 3000/- against phone No.[protected]. I made my request for refund of security deposit along with the request for surrendering phone. I received a bill No. [protected] dtd. 11.02.2017 which is showing security deposit as "0.00" and amount payable as (- ) 2999.62. But so far we have not been refunded the Security deposit of Rs. 3000.

Since my wife Abha Kanojia is not alive now, it is requested to refund the security deposit of Rs. 3000.00 through cheque in favour of ' G L KANOJIA' on the address Shop No. 63, Kanchanjunga Shopping Complex, Sector 53 Noida at the earliest possible.

Thanks

G L Kanojia, [protected]

Sir

Sub - request for_ adjustment of amount under earlier land-line connection _ to the newly allotted number

As I faced significant diffuculty with my earlier landline number of my residence bearing number [protected] which was complained about through several calls over the last many months and without whose functioning I was paying the basic amount over all those months.
Now as a solution I was awarded a new number bearing [protected] in the recent past.
The nonfunctional system due to your technical difficulties caused lot of inconvenience and above all I paid to the tune of few thousands as can be seen from your accounts it is obligatory for the organization to take the onus of the maintenance and hence the amount be adjusted under my new connection that was provided recently.
Hope BSNL stands to the customer services.

Thanking you,

Sincerely yours,

Dr. N. Ravi kumar

On 10th may at the time of bill payment transaction was failed means status of bill paid was showing "not paid" but inr 914 was debited from my account.. Till now it's not credited in my account.

I am requesting for refund.

Account no : [protected]
Narration : ihdf[protected]-billdkbsnl
Cheque/ref. No. :[protected]
Date of incident : 10th may, 2017

Sir,
I am using bsnl broad band. My bsnl ll no. Is[protected]. My complaint is that we have not used the music, movies and games on demand.. Uptill now no login has been done, not for a single time. Bill for the month of april2017 shows that all three services has been activated and corrosponding amount has been added in the bill.
Please deactivate all three facilitis on demand. As we have not demanded try to revert back the charges.
With regards,
Katdare

Hi, I would like to tell you that from last 5 months I am trying to get bsnl broadband connection and for the same I am doing rounds of BSNL office, Sahara Jankipuram, Lucknow. The person in charge keeps saying you will get your connection in 5-6 days but now it has been 5 months. Even today when I go there he tells the same story that "your work will be done in 6-7 days". Please help me.

Sirs,

I've given below the mail from BSNL.HUNGAMA.COM and my mail complaining about the charges taken for not using the facility.

Please instruct the concerned department to take action to refund the amount INR 462/- immediately.

Yours sincerely
Sebastian NG
Telephone[protected]

From: "NG SEBASTIAN"
Sent: Wed, 17 May 2017 23:17:46 GMT+0530
To: "Bsnl-Hungama"
Subject: Re: BSNL Hungama Login Details

Dear Sirs,

This has reference to your email sending me the user id and password. Please note I have not logged in or used the facility so far but to my surprise I've received the bill for April 2017 charging INR 462/-as one time charge for HUNGAMA, the facility I've not used. This is not at all acceptable and a kind of cheating. Now I request you to cancel this amount charged unnecessarily immediately.

Thanking you

Sebastian NG

Sent from RediffmailNG on Android

From: Bsnl-Hungama
Sent: Tue, 28 Mar 2017 17:58:14 GMT+0530
To:
Subject: BSNL Hungama Login Details

Dear sebastian ng,

Congratulations! You can now enjoy unlimited access to our entire library of 50, 000+ songs and music videos from the latest Bollywood movies, Ghazals, Devotional, Regional categories and more.

Here are your account login details for your record and reference...

User ID: [protected]@xxxxxxxxxx
Password: xxxxxxxx

(We recommend you do not share your User ID and password with anyone, to avoid misuse)

Just click here Bsnl.hungama.com to download all the entertainment you want from the Music-on-Demand store.

Warm Regards,

Customer Support Team
Bsnl.hungama.com

Dear Sir
My basic landline telephone[protected] surrenderd permanent disconnect from 1 April 2017 and all the dues have paid. But still charge me Rs 1482 on 14 May 17 and due date is 1Jun17.
So please take a appropriate action for illegal billing and save me forcing by BSNL.
Bill Ac no [protected]

Message sent by BSNL following
Dear Customer, Your Service,[protected] has been disconnected . Please contact 1500 for any queries. Thanks For choosing BSNL as your Service Provider

Dear Customer, Your Ph.No.[protected], A/C No. [protected] has been billed with Rs. -1482 on 14-MAY-17 and due date is 01-JUN-17 . This is for your information please.

Applicant Uttam kumar kurrey
Mob [protected]

रमेश गोपाळराव तुरक ०७११४२५५३८८
b.s.n.l. ऑफिस रामटेक येथे मी फोन बंद करण्या साठी आणि ब्रोड ब्यांड कनेक्शन बंद करण्या बाबद मी निवेदन दिले तरीही पण माझे कनेक्शन बंद झालेले नाही ते म्हणत आहे की पहिले बिल भरा पण मी सध्या च्या स्तिती मध्ये माझ्या आर्थिक स्तिती मुळे बिल भाराने शक्य नाही मी ७० वर्षाचा रिटायर्ड माणूस आहे
मी ०८/०५/२०१७ ला फोन कनेक्शन बंद करण्या बाबद विनंती पत्र दिले पण माझा फोन बंद न झाल्या मुळे माझ्या नावाने बिले पाठवून माझे बिल भार बिना कारण वाढवून आले आहे कृपया माझे कनेक्शन बंद करा ही विनंती

The worst quality of customer service both at the call center and the customer care office
11 calls in 2 days, 4 abrupt call disconnects, 2 wrong q transfers, 2 wrong information purposefully done. Do they even care about their customers?
The issue - my 3g sim is a dongle sim (128kb) and it works only in dongle and does not get recognized in any 2g, 3g, or 4g mobile phone. I had made a data recharge of rs78 (2gb for 5 days) (Recharge from [protected] on 15/05/2017 at 04:09:40 pm hours. Ref no. [protected]). I’m unable to access internet as it is very slow and the webpage gets timed out. My dongle gets registered on network but cannot browse or open any website.
I called 1503 more than 5 times and each time i got a different answer from the agents. First one agent told me to wait for 2hrs, the second time also another agent told me to wait another 2 hrs. The third time the agent said he is transferring me to his senior and put me in the hindi q and again i had to repeat the whole issue. The agent abruptly disconnected the call. I called again and another agent asked me to call 1504 but there was no response on that number. So i called 1503 again and the agent said he is transferring me and this time it was kannada q who simply disconnected the call. I called again and another agent said there is a network issue in the area and to wait for 2 days and to call 1925 for network issues. I called 1925 and was told there were no network problems in the area and to top up main balance. I made online recharge of rs33 but it did not reflect as top up amount (Recharge from [protected] on 16/05/2017 at 06:53:36 pm hours. Ref no. [protected]). I called 1925 again and was told it was a roaming pack though nothing was mentioned while making the recharge. I made a topup of rs30 again (From [protected] on 17/05/2017 at 11:14:53 hours pf: rs.3, st: rs.3.91, net amt is rs.23.09, bal: rs.31.32, refno.[protected]).
I had to repeat the same issue for 11 times to different agents and still there is no resolution even after 3 days. Within the next 2 days the data stv 78 will lapse. I have lost time and my money on a useless network provider.
I have not been able to use even 1mb of the 2gb data pack. The call center agents don’t care. The people at the customer care office also don’t care.
Who is going to address and solve this connectivity issue? Do they even care about csat quality and is there a quality system in place? Do they care about csat? Do they care about fcr? Don’t they have any self respect and respect for their jobs?
With such dismal quality can bsnl match other players in the market? Without good customer service no amount of tv and print media ads or plan offers would work in customer retention. Maybe bsnl management does not care. They are content with free chai and biscuits, free lunches, free salaries.

I lost my mobile handset along with my sim card at gwalior. My mobile no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. is [protected].

Attachment enclosed herewith FIR copy and Aadhar card

Kindly block the number and issue duplicate no.

Regards

I want to deactivate the bsnl hungama plan as soon as possible. Please do it immediately. I have complain to local branch for deactivation of hungama.com they simply gave me telephone no.[protected]. I have called this no for more than 10 times but all the executives are busy all time. Goverment company cheating us please help us. My landline number is[protected]

Respected Sir/Mam

Amount debited but not credited in talk value
I had done BSNL online recharge (top up of Rs. 220/-) through BSNL portal. But the talkvalue has not been credited till now (17/05/2017 08:13 PM)
following Details are as below:
Transaction Remarks BSNL/IPNB[protected]/[protected]/Bsnl rech
Mobile No [protected]

please check and confirm then after Recharge or Refund Initiated

Personal details
Om Prakash
Mobile No. [protected]

Please do needful

With best Regards,
Om Prakash

Hello im writing because i'm really frustrated i recharged with stv333 and it says 3gb /day after that 80kbps but even before 3gb i get only15kbps and after using 2gb the internet even won't connect i have complaint about this to bsnl customer care and they simply apologise but nothing happens they have created this plan to compete with jio but they can't win because i get full network coverage of both bsnl and jio jio gives 2000kbps but bsnl 20kbps so pls do the needful and i don't want this stupid plan of bsnl and need my money back

I have surrendered my broadband connection[protected] during November 2016. I have given request form to accounts officer at Peelamedu Telephone Exchange to refund my deposit to my bank account. I have surrendered the landline telephone instrument with necessary adopter & sockets and got acknowledgement from them.

But till this date, I have not received back my deposit. Whenever approached, they are giving the same answer "it is under process".

Pls stop messages on my hissar, haryana circle mobile no [protected] & [protected] from 655888 and all such advertising or erotic or spam nos forthwith & stop recovering charges from my balance on any such sms. I dont even kno how & y these messages have started. My both these nos have been ported from j&k bsnl to haryana bsnl in year 2015(for your info & avoiding confusion please).thanks

Sir, i am kinkar sing work in ministry of defence but my land phone has death about 5 days on 14may and also very few days ago same had problem but technician work not properly and also have broad band internet had discount but
Every month bill pay time to time service very bad. So please khadki branch[protected], also plan change without information. But not properly work. Sound had many problem. Please do something.

My bsnl mobile no not working internet properly I using in 3g plan amount is 333 plan I complain every day bsnl customer care executives his telling every day it taken 1 hour after that the issue is solve but nearly ten days already done my problem still not cleared that customer care executives is talking with rude words it is very problem please solve the problems thanking you

My broadband connection no.[protected] has not been working for the last six months. Broadband availability is very poor despite repeated complaint booking and attending. BSNL personal expresses that the cable problem is there at our area. My bill payments are regularly and found burden on my part to pay without availing the connection facility. The complaint references are recorded and available. As on date the complaint is pending to rectify for the last 10-15 days.
If the problem can not rectified by BSNL, why I have to pay the bills. I need clarification immediately to proceed further.

My telephone number is[protected]. From last three months I am getting extra bill on my telephone number stating that Hungama one time charges. With out our acceptance they activated and the bill amount also varies from month to month. I already requested to deactivate the Hungama service on[protected]. Please refund my unused and unnecessary charged amount I have paid for. I don't want any extra bill on my next telephone bill anymore.