Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir,

Recently BSNL Hungama started doing advertisement calls for almost all BSNL customers. They ask for your email address and mobile number saying that its for record purpose and auto activate BSNL hungama without any consent or notice. Everyone gets to see that hungama was activated in their account only after the bill comes (Around Rs.300).

In India there are many people who do not understand all these things. For them they do not know that hungama is charging some amount every month and some even after knowing, do not know how to deactivate. I would also like to bring in that hungama toll free number is a call of infinite waiting as it does not get connected even after you dial it 100 times.

Looking at the number of BSNL broadband connections Indians got and the secret amount Hungama is charging, it can almost be called as a 'SCAM' of few crores by Hungama.

And it is because of Hungama, people will start to lose trust in a well organised BSNL. I request you to take this issue seriously as many innocent people are being suffered by the fraud business tactics by a company.
I have given below my details for your convinience.So please deactivate this Hungama plan immediately as soon as possible for the below given details

Name:M.Arun Raju
Ph no:[protected]

Thank you”

Sir
I am having bsnl brad band connection phone no [protected]. ln june 2016 bill (may usage) some unwanted persons used my telephone number from bsnl, kattathurai office to some persons and l have paid additionaly 300 rs, such l have paid before some months, for that l compliant at thuckaly bsnl office atonce, but still no action, so take action on kattathurai exchange and return my additional amount l paid by their uses nearly 3 months of rs 1500 atonce
Also on my december bill u have charged 100 rs as higher speed charge, but l did not ask any request still to u, without my permission u have cheated me .so for this i may go to consumer court by seeing ur rply so adjust my aditional rs 100 to january 2017 bill and reply to me
thanking u yours faithfully
Devadas

Dear sir,
We are from coimbatore near IOB colony. I need broadband connection but they gave the lineman's number (no: [protected] and his name is Mr Ravichandran). But he said the cable is not comes there. And in our compound there is more than 10 houses are there . Everyone need landline connection. A local cable person gave broadband connection here. But the BSNL refused to give connection to us. Every month you can get 10 thousand from our compound it's good BSNL. Please consider about this and let me know as soon as possible.

Regards
SUDHA SAMUEL
SITE NO:12,
SURABI ENCLAVE,
THIRUVEEKAA NAGAR EXTENSION,
BHARATHIYAR UNIVERSITY (po),
COIMBATORE-641046
Mobile-[protected]
[protected]

Sent from my iPhone

Dear sir,

I want you to deactivate the bsnl hungama movies, games and music plans immediately.
Customer id [protected]
Account number [protected]
Phone number [protected]
Bill number & date[protected]/01/2017
Bill period 01/12/2016 to 31/12/2016
It is informed that unnecessarily the following hungama plans are being charged to my bill account.
Hungama games on demand 01/12/2016 70.00
Hungama movies on demand 01/12/2016 249.00
Hungama music on demand 01/12/2016 170.00
Total 489.00
Kindly deactivate the hungama games, moives & music on demand plans and order to adjust the amount what you have collected from the start date[protected] in the forth coming bills towards my landline number [protected]. Kindly send any reply or message to my email address
I. E.: [protected]@gmail.com
With regards

Madam rama krishnaiah,
Land line [protected]

Recently I have been receiving extra charges on my broadband bills with plan 1091. the additional amount of Rs.500/- one time charge higher speed for 20GB. please deactivate my account from one time charges plan.I am paying nearly Rs.2, 000 monthly so please deactivate one time charges plan in my account as soon as possible.
phone No:[protected]
Thank you...

Sir, we have disconnected our land line on dated 30/11/16 and applied for reconnection on 1/12/16 after that I have been billed on same telephone no.2434486 and A/c no in this bill BSNL charged RS 600 for the installation charge rather they do not performed any activity for connection or disconnection and i have contact to BSNL but they are not properly responding and each person whom i have contacted is giving me next person no.

I have never activated any hungama plan but three types of hungama plan charges are being charged in my bsnl landline/ broadband monthly bills since october, 2016. I have already submitted written complaint/apllication for its deactivation to det, bsnl, nainital, in the last month but above charges have been again levied in my landline/bro0adband bill for december, 2016.
Kindly dactivate hungama plan immediately.
My landline is[protected].
Kindly refund all hungma plan charges illegally charged in my above landline/ broadband bill from the month october, 2016 to december, 2016.
Thanks.

I want to deactivate the bsnl hungama movies, games and music plan immediately. My land line number is [protected].

Activation was started for bsnl hungma plan from[protected], account number [protected], bill number[protected], without my permission and assure that i have not taken even a single trial from the start date itself.

Kindly deactivate the same and order to refund or adjust the amount what you have collected from the start date[protected] in the forth coming bills towards my landline number [protected].

With regards
Madam rama krishnaiah,
Land line [protected]

Dear sir
I have submitted my application for disconnecting the telephone land line number[protected] years back in byndoor, udupi telephone office as per the instruction. After few months when i enquired about my refund, the telephone officer gave hope of getting refund very soon. As i continued visiting the office in 2-3 months interval, everytime they said me to wait. But recently they gave me the news that my refund amount was released (Check number: 904751 amount: rs1607) and it was dispatched on 24/05/2014 to my current address. Further i contacted the accounts department and grievance cell, and they could only suggest that, the customer need to take up the case of a loss of refund cheque then only he can get refund.

Please look into the matter and do the needful at the earliest
With regards

Mr. Mohammed irshad p
S/o mr. Ali akbar

I have complained for each connection and the response from customer care is that the issue will be fixed in 24 working hours i.e. 3 days.
I do not understand why my bill is not also generated for 31/30 days * 8 hours rather than 24 hours for 30/31 days, when you do not commit to keep the internet services up and running or at least start working immediately when the complain is registered.

I submitted a request about 2-3 months back to disconnect the connection via selfcare.sdc.bsnl.co.in and asked to tell me the procedure to return the phone and modem instruments. There has been no response till date and surprisingly the website is changed and there is no record of my account in the new website and even the request is missing.

I have forwarded a written complain to the Accounts Department of BSNl Panaji Goa stating they have overcharged my landline bill /Invoice [protected] by Rs.539/- dated 04-DEC-2016 by activating some “ HUNGAMA” service without my knowledge and approval.

At the time of submitting the written complaint, I was informed that the excess amount will be subtracted in my next bill, but to my surprise I have again charged an excess amount of Rs. 274.97 where as the previous amount is also not been deducted ( invoice no [protected]).

Please look into this matter as I will not pay any extra amount for any services which are been activated without my permission.

Attached is the complaint letter

MANOJ RAVINDRAN
contact : [protected]
land line : [protected]

Dear Sir,

My landline no. is[protected] and my name is SIBABRATA CHATTERJEE but in the Telephone bill it is wrongly written as Mrs. SIBABRATA CHATTERJEE, it should be Mr. SIBABRATA CHATTERJEE as gender wise I am a Male so before my name it should be Mr. instead of Mrs.
Kindly do the above mentioned Correction which happened due to clarical mistake from your end.
Kindly do the needful.

Regards,

SIBABRATA CHATTERJEE

Dear Sir/Madam

I request You to send me Call details of My prepaid Gsm mobile phone from[protected] to[protected].
Sir I required incoming outgoing and missed call details for above said period.
I required far this is for sum proof of documentation purposes.
Please help me to sending this details to my mobile no.[protected] or my email Id hegde.[protected]@gmail.com

Thanks And Regards

Prahlad Hegde

Dear Sir,
I have lodge a complain on 10.01.17 regarding refund of security money of Sanjib Kumar Gupta, Ph. No : 2544 1725. after 10 minutes, I have got a phone call from [protected], she told me that ready to pay the security money i.e. Rs. 1, 745/- and asked for the Debit / Credit Card No. I told her only my Bank A/c no. We notice that you have send the acknowledge mail and a reply mail on the same day.
Please tell me is the above mentioned mobile no. of your representative and was the message from her true or false.
Please inform me or find out how she got my mobile no. and why she asked me for Debit/ credit card no.
Awaiting for your most valuable reply.
Thanking you,

yours faithfully

Sanjib Kumar Gupta.
(12.01.17)

One day a mobile call came from bank hungama and they asked me to subscribe. I said I am not interested and disconnected. To my surprise I was charged Rs. 499/- by bank for hungama download. Next month in December 2016 bill also charged. All all downloads were effected on first of every month. Whenever I call their toll free No[protected] they ask to wait for their executive to attend. But no body is attending even after 5 minutes. I can't understand what bsnl I'd doing in collaboration with hungama . Please do needful to deactivate this hungama plan immediately from my bsnl land line No[protected]

S.boopathi Raj

Hi,

I took BSNL broadband connection around 1 month back and I paid Rs 500 security deposit alongwith Rs 250 as seperate charge to the engineer. Thereafter, I paid Rs 2100 as installation charge to the executive and Rs 730 for the first month which includes Rs 600 security deposit. Now I am using the broadband connection for the first month under 1199 unlimited plan and the billing amount that I have to pay is Rs 2700. When I inquired about the excess billing amount, I got to know that I have to pay the plan deposit Rs 1200 and Rs 500 for the 995 plan which was activated beyond my knowledge. I wasn't informed that I need to pay these activation amount by your engineer and hence this is unnecessary trouble which I have to face from your end. Moreover, most of the time landline is not working making it unable to make any phone calls or even use the broadband. Hence, this is my request to kindly resolve the issue or I will give up the connection completely based on your fault.

For landline no:- [protected]
Customer name- Sanjay Kamalia
Account No- [protected]
Location- Kolkata
Customer name- Sanjay Kamalia

BRINDAVAN SENIOR CITIZEN FOUNDATION
Guhan Garden, Lakshmi Nagar, Bharathiar University Post, COIMBATORE – 641046

10th January 2017
To
PGM, BSNL,
Bharathi Park Street,
Mettupalayam Road,
Coimbatore-641043
SUB: FREQUENT BREAK DOWN OF TELEPHONE
We the residents of Brindavan Hillview are constrained to bring to your notice the enormous suffering pushed down our throats, by the sudden stoppage of telephone connection WIFI and computer internet for the past 10 days.
While a day’s disconnection is understandable and tolerable denying us this basic facility for more than 10 days continuously is totally an unacceptable harassment. This is not an infrequent occurrence but repeatedly inflicted on us. Kindly understand we are of advanced age and inconveniences like this generate unwanted tension and anxiety in our aging and fragile minds leading to avoidable health problems. The damage caused both direct and indirect is incalculable.
While we are not resorting to any other form of protests and complaints, But we appeal to your good conscience to investigate and help us to permanently solve this complaint. This is causing considerable mental pain and anguish.
We are sure that our special appeal to you directly, will effectively solve the problem, not only by immediate restoration of the lines but avoiding recurrence of such failures in future.
Thanking you,

R.MADHAVAN
PRESIDENT

RESPECTED SIR / MADAM
This is inform to my area ch.satya narayana, near T.V station, ITDA Quarters, chinthapali.
my land phone [protected] not workable along time. But phone bills are highly.The telephone bills are payments regularly.The topic told the so many times concerned local BSNL TELE - EXCHANGE staff But they were not responded. We are too suffering from this problem since 6 months
MY humble request you to consider and solve problem.

Hi All, We requested new BSNL broadband connection on 28 December 2016. But till now they didn't provided connection. We calling everyday to get connection. But they telling some stories whenever we call them like people are on leave, they have lot of work, other department have some pending work and So on. I am sure weather they really have work or not. I don't know why a new connection setup required 2 weeks time. For every request there should be timeline to complete. Do they have any such timelines.

They just proved that government people won't do any work on time. We are really frustrated due to there worst service.

They will get their salary weather they provide good or bad. And they no need to worry about increasing new connections. This why Public going to private Internet service providers, since they providing good service.

Ultimately government will get loss due their irresponsible behavior.

Requested new connection Address:

D.no. 18-9-1/A, kabuli vari street, Ragampet, Kakinada 533001
Andhra Pradesh

I want call list of [protected] hurry .because my family act ridicously against me.so i want call list of this number to make good result..i fully trust BSNL company which are here to help those consumer who bearing problem..so i hearthly requested to act marveleous action against my complaint and as soon as possible provide me a call list of [protected]