Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected sir
I has been paid bsnl landline telephone bill through bsnl portal on 16/01/2017.amount of bill has been debited from my account of Corporation Bank, Mehsana..Transaction Ref. no.[protected] . but in bsnl portal payment status showing panding. I request to you for doing process for payment success .
landline phone no:[protected]
my mobile no:[protected]
mail:[protected]@gmail.com

I Narendra Awasthi, resident of shahdol (M.P) of house no.146 ward no. 14
Gharaulla with landline no.[protected]
I have made application and submitted to the BSNL office shahdol and made it to takeover to the head o f the bsnl.
but instead of that i am getting the huge amount of the bill of a/c no. [protected] and invoice no. [protected]
i have made the complaint against broadband connection and i want the justice over the huge amount of the bill.

KIndly help me regarding this issue and tell thge BSNL office staff to takecare of the citizens.
MB. [protected]

I am writing this complaint against the services provided by BSNL Landline and Broadband in my area (Premnagar, Dehradun), since I had no other option left. I registered an online complaint against my non-functional LL and BB connection, Phone number[protected], on 09 Jan 2017 ( Docket number UTR/CO/2017/42). Since then starting from 10 Jan 2017, I have been constantly calling the concerned persons, (SDE premnagar, US pander and the DM) everyday. The SDE kept on ignoring my calls on regular basis. After numerous calls and requests they repaired the Landline connection on 16 Jan 2017, and the broadband connection is still not functional as on date. Everyday the concerned authorities give one or other excuses saying the problem it will be fixed soon.

With reference to the above I would like to request the concerned authorities sitting at the channel above to find a solution for my grievance and kindly take strict actions against the people involved/working in the area.
At the same time, I would request to kindly allow a rebate of appropriate amount on my bill for the period on which the services were not provided.

Thanking you,

Capt S Sreejith
Mob: [protected]
LL:[protected]not functional on most days)

Sir i want the incoming call details of my landline no[protected] to my email [protected]@gmail.com from 1st december 2016 to 15th january 2017 because in the last month in this landline phone i received lot o[censored]nknown calls, so please give me the call list of the specified duration then i can eliminate such unwanted calls so please proceed it, urgently, thanking you in Anticipation

Respected Sir,

Recently BSNL Hungama started doing advertisement calls for almost all BSNL customers. They ask for your email address and mobile number saying that its for record purpose and auto activate BSNL hungama without any consent or notice. Everyone gets to see that hungama was activated in their account only after the bill comes (Around Rs.300).

In India there are many people who do not understand all these things. For them they do not know that hungama is charging some amount every month and some even after knowing, do not know how to deactivate. I would also like to bring in that hungama toll free number is a call of infinite waiting as it does not get connected even after you dial it 100 times.

Looking at the number of BSNL broadband connections Indians got and the secret amount Hungama is charging, it can almost be called as a 'SCAM' of few crores by Hungama.

And it is because of Hungama, people will start to lose trust in a well organised BSNL. I request you to take this issue seriously as many innocent people are being suffered by the fraud business tactics by a company.
I have given below my details for your convinience.So please deactivate this Hungama plan immediately as soon as possible for the below given details

Name:M.Arun Raju
Ph no:[protected]

Thank you”

Sir
I am having bsnl brad band connection phone no [protected]. ln june 2016 bill (may usage) some unwanted persons used my telephone number from bsnl, kattathurai office to some persons and l have paid additionaly 300 rs, such l have paid before some months, for that l compliant at thuckaly bsnl office atonce, but still no action, so take action on kattathurai exchange and return my additional amount l paid by their uses nearly 3 months of rs 1500 atonce
Also on my december bill u have charged 100 rs as higher speed charge, but l did not ask any request still to u, without my permission u have cheated me .so for this i may go to consumer court by seeing ur rply so adjust my aditional rs 100 to january 2017 bill and reply to me
thanking u yours faithfully
Devadas

Dear sir,
We are from coimbatore near IOB colony. I need broadband connection but they gave the lineman's number (no: [protected] and his name is Mr Ravichandran). But he said the cable is not comes there. And in our compound there is more than 10 houses are there . Everyone need landline connection. A local cable person gave broadband connection here. But the BSNL refused to give connection to us. Every month you can get 10 thousand from our compound it's good BSNL. Please consider about this and let me know as soon as possible.

Regards
SUDHA SAMUEL
SITE NO:12,
SURABI ENCLAVE,
THIRUVEEKAA NAGAR EXTENSION,
BHARATHIYAR UNIVERSITY (po),
COIMBATORE-641046
Mobile-[protected]
[protected]

Sent from my iPhone

Dear sir,

I want you to deactivate the bsnl hungama movies, games and music plans immediately.
Customer id [protected]
Account number [protected]
Phone number [protected]
Bill number & date[protected]/01/2017
Bill period 01/12/2016 to 31/12/2016
It is informed that unnecessarily the following hungama plans are being charged to my bill account.
Hungama games on demand 01/12/2016 70.00
Hungama movies on demand 01/12/2016 249.00
Hungama music on demand 01/12/2016 170.00
Total 489.00
Kindly deactivate the hungama games, moives & music on demand plans and order to adjust the amount what you have collected from the start date[protected] in the forth coming bills towards my landline number [protected]. Kindly send any reply or message to my email address
I. E.: [protected]@gmail.com
With regards

Madam rama krishnaiah,
Land line [protected]

Recently I have been receiving extra charges on my broadband bills with plan 1091. the additional amount of Rs.500/- one time charge higher speed for 20GB. please deactivate my account from one time charges plan.I am paying nearly Rs.2, 000 monthly so please deactivate one time charges plan in my account as soon as possible.
phone No:[protected]
Thank you...

Sir, we have disconnected our land line on dated 30/11/16 and applied for reconnection on 1/12/16 after that I have been billed on same telephone no.2434486 and A/c no in this bill BSNL charged RS 600 for the installation charge rather they do not performed any activity for connection or disconnection and i have contact to BSNL but they are not properly responding and each person whom i have contacted is giving me next person no.

I have never activated any hungama plan but three types of hungama plan charges are being charged in my bsnl landline/ broadband monthly bills since october, 2016. I have already submitted written complaint/apllication for its deactivation to det, bsnl, nainital, in the last month but above charges have been again levied in my landline/bro0adband bill for december, 2016.
Kindly dactivate hungama plan immediately.
My landline is[protected].
Kindly refund all hungma plan charges illegally charged in my above landline/ broadband bill from the month october, 2016 to december, 2016.
Thanks.

I want to deactivate the bsnl hungama movies, games and music plan immediately. My land line number is [protected].

Activation was started for bsnl hungma plan from[protected], account number [protected], bill number[protected], without my permission and assure that i have not taken even a single trial from the start date itself.

Kindly deactivate the same and order to refund or adjust the amount what you have collected from the start date[protected] in the forth coming bills towards my landline number [protected].

With regards
Madam rama krishnaiah,
Land line [protected]

Dear sir
I have submitted my application for disconnecting the telephone land line number[protected] years back in byndoor, udupi telephone office as per the instruction. After few months when i enquired about my refund, the telephone officer gave hope of getting refund very soon. As i continued visiting the office in 2-3 months interval, everytime they said me to wait. But recently they gave me the news that my refund amount was released (Check number: 904751 amount: rs1607) and it was dispatched on 24/05/2014 to my current address. Further i contacted the accounts department and grievance cell, and they could only suggest that, the customer need to take up the case of a loss of refund cheque then only he can get refund.

Please look into the matter and do the needful at the earliest
With regards

Mr. Mohammed irshad p
S/o mr. Ali akbar

I have complained for each connection and the response from customer care is that the issue will be fixed in 24 working hours i.e. 3 days.
I do not understand why my bill is not also generated for 31/30 days * 8 hours rather than 24 hours for 30/31 days, when you do not commit to keep the internet services up and running or at least start working immediately when the complain is registered.

I submitted a request about 2-3 months back to disconnect the connection via selfcare.sdc.bsnl.co.in and asked to tell me the procedure to return the phone and modem instruments. There has been no response till date and surprisingly the website is changed and there is no record of my account in the new website and even the request is missing.

I have forwarded a written complain to the Accounts Department of BSNl Panaji Goa stating they have overcharged my landline bill /Invoice [protected] by Rs.539/- dated 04-DEC-2016 by activating some “ HUNGAMA” service without my knowledge and approval.

At the time of submitting the written complaint, I was informed that the excess amount will be subtracted in my next bill, but to my surprise I have again charged an excess amount of Rs. 274.97 where as the previous amount is also not been deducted ( invoice no [protected]).

Please look into this matter as I will not pay any extra amount for any services which are been activated without my permission.

Attached is the complaint letter

MANOJ RAVINDRAN
contact : [protected]
land line : [protected]

Dear Sir,

My landline no. is[protected] and my name is SIBABRATA CHATTERJEE but in the Telephone bill it is wrongly written as Mrs. SIBABRATA CHATTERJEE, it should be Mr. SIBABRATA CHATTERJEE as gender wise I am a Male so before my name it should be Mr. instead of Mrs.
Kindly do the above mentioned Correction which happened due to clarical mistake from your end.
Kindly do the needful.

Regards,

SIBABRATA CHATTERJEE

Dear Sir/Madam

I request You to send me Call details of My prepaid Gsm mobile phone from[protected] to[protected].
Sir I required incoming outgoing and missed call details for above said period.
I required far this is for sum proof of documentation purposes.
Please help me to sending this details to my mobile no.[protected] or my email Id hegde.[protected]@gmail.com

Thanks And Regards

Prahlad Hegde

Dear Sir,
I have lodge a complain on 10.01.17 regarding refund of security money of Sanjib Kumar Gupta, Ph. No : 2544 1725. after 10 minutes, I have got a phone call from [protected], she told me that ready to pay the security money i.e. Rs. 1, 745/- and asked for the Debit / Credit Card No. I told her only my Bank A/c no. We notice that you have send the acknowledge mail and a reply mail on the same day.
Please tell me is the above mentioned mobile no. of your representative and was the message from her true or false.
Please inform me or find out how she got my mobile no. and why she asked me for Debit/ credit card no.
Awaiting for your most valuable reply.
Thanking you,

yours faithfully

Sanjib Kumar Gupta.
(12.01.17)

One day a mobile call came from bank hungama and they asked me to subscribe. I said I am not interested and disconnected. To my surprise I was charged Rs. 499/- by bank for hungama download. Next month in December 2016 bill also charged. All all downloads were effected on first of every month. Whenever I call their toll free No[protected] they ask to wait for their executive to attend. But no body is attending even after 5 minutes. I can't understand what bsnl I'd doing in collaboration with hungama . Please do needful to deactivate this hungama plan immediately from my bsnl land line No[protected]

S.boopathi Raj

Hi,

I took BSNL broadband connection around 1 month back and I paid Rs 500 security deposit alongwith Rs 250 as seperate charge to the engineer. Thereafter, I paid Rs 2100 as installation charge to the executive and Rs 730 for the first month which includes Rs 600 security deposit. Now I am using the broadband connection for the first month under 1199 unlimited plan and the billing amount that I have to pay is Rs 2700. When I inquired about the excess billing amount, I got to know that I have to pay the plan deposit Rs 1200 and Rs 500 for the 995 plan which was activated beyond my knowledge. I wasn't informed that I need to pay these activation amount by your engineer and hence this is unnecessary trouble which I have to face from your end. Moreover, most of the time landline is not working making it unable to make any phone calls or even use the broadband. Hence, this is my request to kindly resolve the issue or I will give up the connection completely based on your fault.

For landline no:- [protected]
Customer name- Sanjay Kamalia
Account No- [protected]
Location- Kolkata
Customer name- Sanjay Kamalia