Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BRINDAVAN SENIOR CITIZEN FOUNDATION
Guhan Garden, Lakshmi Nagar, Bharathiar University Post, COIMBATORE – 641046

10th January 2017
To
PGM, BSNL,
Bharathi Park Street,
Mettupalayam Road,
Coimbatore-641043
SUB: FREQUENT BREAK DOWN OF TELEPHONE
We the residents of Brindavan Hillview are constrained to bring to your notice the enormous suffering pushed down our throats, by the sudden stoppage of telephone connection WIFI and computer internet for the past 10 days.
While a day’s disconnection is understandable and tolerable denying us this basic facility for more than 10 days continuously is totally an unacceptable harassment. This is not an infrequent occurrence but repeatedly inflicted on us. Kindly understand we are of advanced age and inconveniences like this generate unwanted tension and anxiety in our aging and fragile minds leading to avoidable health problems. The damage caused both direct and indirect is incalculable.
While we are not resorting to any other form of protests and complaints, But we appeal to your good conscience to investigate and help us to permanently solve this complaint. This is causing considerable mental pain and anguish.
We are sure that our special appeal to you directly, will effectively solve the problem, not only by immediate restoration of the lines but avoiding recurrence of such failures in future.
Thanking you,

R.MADHAVAN
PRESIDENT

RESPECTED SIR / MADAM
This is inform to my area ch.satya narayana, near T.V station, ITDA Quarters, chinthapali.
my land phone [protected] not workable along time. But phone bills are highly.The telephone bills are payments regularly.The topic told the so many times concerned local BSNL TELE - EXCHANGE staff But they were not responded. We are too suffering from this problem since 6 months
MY humble request you to consider and solve problem.

Hi All, We requested new BSNL broadband connection on 28 December 2016. But till now they didn't provided connection. We calling everyday to get connection. But they telling some stories whenever we call them like people are on leave, they have lot of work, other department have some pending work and So on. I am sure weather they really have work or not. I don't know why a new connection setup required 2 weeks time. For every request there should be timeline to complete. Do they have any such timelines.

They just proved that government people won't do any work on time. We are really frustrated due to there worst service.

They will get their salary weather they provide good or bad. And they no need to worry about increasing new connections. This why Public going to private Internet service providers, since they providing good service.

Ultimately government will get loss due their irresponsible behavior.

Requested new connection Address:

D.no. 18-9-1/A, kabuli vari street, Ragampet, Kakinada 533001
Andhra Pradesh

I want call list of [protected] hurry .because my family act ridicously against me.so i want call list of this number to make good result..i fully trust BSNL company which are here to help those consumer who bearing problem..so i hearthly requested to act marveleous action against my complaint and as soon as possible provide me a call list of [protected]

In Telephone no. 2677243, My old address is Kumar Vijay, Mahendrughat Ganga Bridge, E.C. Railway, Sudhir Agrawal, Chief Engg/Anta Ghat, RNRPATNA BR-800004.

But I want to correction of above address. My corrected address is under:

Shailendra Prasad, Chief Engineer/Con/GB, E.C. Railway, Mahendrughat, Patna-4.

You are req. to correct above add.

Sir,
I surrendered my Tele No[protected] in APRIL 2015. I visited Panihati Exchange several time for refund of Deposite Money (Rs. 1, 745/- ) but get no positive response
from you end till today.
Please inform me when and how I can get my above said money. Please note my BSNL mobile no. is [protected] for contact.
Please take necessary action at your earliest and obliged.
Thanking you and eagarly waiting for you response.

SANJIB KUMAR GUPTA
(10.01.17)

Customer name - S S SHAH
LAND LINE NO[protected]
ACCOUNT NO[protected]
CUSTOMER ID[protected]
EXCHANGE - SALUNKHE VIHAR EXC / WANAVADI-KONDHWA /PUNE 40
L/L DEAD SINCE 4/011/16 TILL DATE i.e 10/01/2017
Rarely worked for last 2 years
No Response from local exchange officers.
BSNL AS AN ORGANISATION IS TAKING CUSTOMERS FOR GRANTED .
THERE IS NO RESPONSIBLE PERSON / REDRESSAL SYSTEM TO UNDERSTAND THE GRIEVANCES .

Dear Sir,

My Mobile No:- [protected]

Please change my Hard copy Billing address Due To my Resident is changed...
Please change Address For :- [protected].

current Address is :-
At & Post - Tithava,
Ta- wankaner,
Dist - Morbi.
Pin- 363621.

New Address is :-
A.R. Khorajiya,
At & Post - Sanosara,
Ta & Dist - Rajkot- 360001
MO:- [protected]

Sir
Pl refer to my trailing mail to [protected]@bsnl.co.in,
[protected]@bsnl.co.in,
[protected]@gmail.com,
[protected]@gmail.com
dated 12/12/2016, 15/12/2016 & 04/01/2017 vide which myself has requested to inquiry the over billing of my mobile [protected] for the last one year. But still no action has been taken for resolving my grievance. Last one year monthly billing of my mobile no. [protected] is too high and beyond my expectation based on my usages. Linked mobile are [protected], [protected], [protected].
It is therefore requested that kindly expedite the grievance as per my usage of call, massage, & data and also suggest the suitable plan based on inquiry of last one year bill.

Regards

Sharad Misra

Respected Sir/Madam,

This is inform you that, there is around +1.5 months i'm following with BSNL for my landline disconnection. I have submitted written application along with the require documentation and instrument but yet no one takes care about my request. The reason behind to write this, the person who I have submitted the application (virar East) is unaware about the next procedure. He is telling me everytime to visit Virar West office, meet their Mr. Mishra and ask them. We can't do anything from here further. When I visited Virar west and meet Mr. Mishra he given me funny answer - "wait and watch". I'm really disappointed to see this type of response from the BSNL officers. Thing is, this month bill also generated and it may chances to pay by my account which is done by ECS through. I have asked Mr. Mishra regarding this, he told me that you will get bill copy through courier. I have stated that, I never got the paper bill copy from last 3 years since I have choose Go Green policy through BSNL. He is not aware about the email generated copy. I have spend my 5mins. to explain the reason why I choose email copy. There is no answer when I ask for the bill adjustment of this month/months. Don't know still how many days I have to followup with BSNL officers and when it gets closed? Hoping the appropriate action on this and close the landline and get the deposited amount refund back. (I have submitted blank - cancelled cheque with the application). The application form details as below :
Telephone Number :[protected]
Account Number : [protected]
Date of submition : 19.11.2016

Dear Sir,

My BSNL prepaid number [protected] got deactivated dated 08th December 2016. It's not in use now.
I tried calling the BSNL customer care prepaid cell @[protected] several times in last 3 weeks to get in touch with them to know the process for reactivation, but unfortunately the contact no. provided for help(or the helpdesk number) is wrong & was not able to reach anyone because the call in not going to anyone.
Request your help to guide me through the process to reactivate the same. Your early response will be appreciated. I am reachable at amit.[protected]@rediffmail.com.

Regards,
Amit Ash
Mail - amit.[protected]@rediffmail.com

Broadband area : mysore (Vijyanagar) karnataka

It’s about portal (http://selfcare.sdc.bsnl.co.in/selfcare/start.swe?SWECmd=Start&SWEHo=selfcare.s...⇄ for landline and broadband user to manage or know her/his information himself. There has an option to change broadband password

But never working, resulting to unauthorized use of my broadband id with help of telecom (Bsnl) staff, many time i raised ticket about it, but no action. Please advise me what need to do next.

Broadband Area : Mysore (Vijyanagar) Karnataka
Government had given for landline and broadband user to manage or know her/his information himself. There have an option to change broadband password

But never working, resulting as unauthorized use of my broadband id with help of telecom (BSNL) staff, many time I raised ticket about it, but no action. Please advise me what need to do next.

Dear customer,
Your payment of rs.337.00 is successful. Thanks for your support and being with us.
Transaction details
Receipt number: [protected]
Transaction id: pgsm[protected]
Transaction date:[protected]:40:15
Amount: 337.00
Please view transaction details on bsnl portal for future reference or for pdf format.
Regards
Bsnl portal

I have a bsnl rajasthan sim card for fone number [protected]. yesterday afternoon, this fone has been stolen from Udaipur Rajasthan .To stop the unauthorized use of the sim, i request you to kindly block the number [protected] urgently. the number is in the name of kavya dashora . please acknowledge on the number [protected].
grateful for your urgent action.
regards

MY OLD BSNL no. 274490 at Chandrapur (STD Code =07172). The line was disconnected as per my request on May, 2016 and accordingly the instrument was deposited at Chandrapur city BSNL OFFICE ON 30.05.16. RE [protected].
Since that time I have been requesting for the refund of my security deposit .
Mean while I has received a SMS in my registered mobile No.- [protected] on 29.07.16 that a bill has been prepared on 12.07.16 for an amount of Rs. 724 to be refunded to me on 13.08.16 .Subsequently I has visited Chandrapur BSNL office requesting the officials ( Name hided ) to refund my deposit. But till date I have not received any amount . Pl. do needful at once so that I can get back the amount immediately .

Dear Sir,

Our Phone No[protected] and 2246949 is Ded before 1 Month and we have allso submited complain on your tool free no[protected] and my complain No [protected] But till date there is no response and repair of dead line.

please make sure that u will see to it and do the needfull as we are facing very problems due to dead line, and our bussiness is getting suffered aslo

please see to this matter and do the needfull

regards
naman sachdeva
[protected]

Unsubscribe all the hungama plans.
My Landline no:[protected].
BSNL Hungama is more like a scam. Some customer service calls us like advertisement, takes our email ID and automatically activates it for us without your consent. This has been the problem with lakhs of connections in India.
I request the BSNL authorities to look into the matter .Solve this issue as early as possible.Many of them have made their complaints against it.
Thank you
Regards
Sylusha.G

BSNL-CONNECTION — DEACTIVATE MUSIC AND MOVIE ON DEMAND

Respected Sir/Madam

I have been using BSNL broadband . My BSNL landline number is [protected]. I want to complain regarding that no as we have not used the Movie & Music on Demand service and also unaware of activation of that service. As we have received the bill since arch 2016 we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to De-Activate the Hungama Movie & Music on Demand service as soon as possible and try revert back the charges if possible

Waiting for your prompt reply at earliest and hope that it would be de-activated as soon as possible

Regards
E K, Murali
For Project Director (PRP Site)
[protected]

I want to bring your kind notice that my village Kurumabankatara, PS- Odagaon, Dist.Nayagarh. we face a lot of issues in network connectivity in BSNL network. Village people (approximate - 7000 people) are using mobile in my village but all facing network problem since last 10 years also want to inform that near by villagers are also facing same problem from long time. And even there are no broadband connection intalled in our village. If they installed the broadband connection more of people get the connection and we will not facing problem in education.

I request to look into the problem.

Hope i will get the positive response from your end.