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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Oct 9, 2025

Complaints 15968

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 250

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Address: 431401

Website: Bsnl

Respected sir,
I am one customer of bsnl. My bsnl mobil no-[protected]. My mobile outgoing service stop .When I call to cutomer care then they cannot solve my problem.But they get my complaint to customer care but not solove my problem

My call to customer care center from 5 days but they cannot solove my problem. I recharge on this card[protected] Rs.1 41 /- .

This card is scheme of KRISHEDHAN . Firstly this card pospaid later than done prepaid.
Sir plese solove my problem urgently.Or give me any your officer mobile no or telephone number for solove my problem
THANKING YOU

FROM-
MY NAME- ISHWAR DESHMUKHE
AT POST-PIMPALGAON ( KHOLI)
TQ. LAKHANDUR
DIST.BHANDHARA.

+1 photos

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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O

Om Saini

Jan 2, 2017

[protected] band karna hai

B

Balaji Veeravalli

from Tadepallegudem, Andhra Pradesh

Jan 2, 2017

Dear Sir

I have paid my BSNL Mobile bill through INTERNET using https://portal2.bsnl.in/myportal/ Somehow though my bank a/c has been debited the BILL STATUS is pending at your website. Request your kind intervention.

Disputed Landline No.[protected]

Transaction Id: HINB[protected]
I

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Address: Hyderabad, Andhra Pradesh, 500003

Website: BSNL

Number of complaints made. Last six months problem pending.

1. Scheme upgrade to 995 combo in june, 16. Since then the problem developed. I never get the stipulated speed of 16 mbps. (Getting only 4 mbps)

2. Broadband gets connected and dis-connected continuously.

This is the fourth time lodging complaint on the site. Number of complaints made on 1500 and 1504.

Some engineer says this is software problem at bsnl bangalore. That is to be rectified.

Hoping to get your early reply (So far no reply from your side in response to my earlier complaints on the site)

Name : ph vishnu
Contact no. [protected]/[protected]
Email: [protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jan 02, 2017

Updated by ShyamSunderpotharaju Number of complaints made. Last six months problem pending.

1. Scheme upgrade to 995 combo in June, 16. Since then the problem developed. I never get the stipulated speed of 16 mbps. (getting only 4 mbps)

2. Broadband gets connected and dis-connected continuously.

This is the fourth time lodging complaint on the site. Number of complaints made on 1500 and 1504.

Some engineer says this is software problem at BSNL Bangalore. That is to be rectified.

Hoping to get your early reply (so far no reply from your side in response to my earlier complaints on the site)

Name : PH Vishnu
Contact No. [protected]/[protected]
email: [protected]@gmail.com

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G

gouransh gangrade

from Bengaluru, Karnataka

Jan 2, 2017

My bill has got extra charges night calling is free but they charged me for that and they did not response me for the reson behind it

K

kiranpatil284

from Bengaluru, Karnataka

Jan 2, 2017

I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is[protected]

R

rajeev1430

from Ranchi, Jharkhand

Jan 2, 2017

17/12/2016 = docket no [protected] time 6:55pm ( pending...)
18/12/2016 = docket no [protected] ( pending...)

Phone no =[protected]

...

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Address: 560083

Website: www.bsnlhungama.com

My landline no is[protected] and I have been paying for hungama movies and music on demand every month for the past four months. I want this facility to be deactivated immediately.
I have submitted a letter also regarding this to BSNL customer care on bannerghatta road last month.
Please deactivate this immediately. And refund the amount billed in the past four months.
My name is V.N.M Nair.

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P

Pushpa Pushpanagesh

from Bengaluru, Karnataka

Jan 2, 2017

I lost my mobile along with my BSNL Sim, I request for you to provide me with a duplicate sim

T

thomas varghese shibu

from Ahmedabad, Gujarat

Jan 2, 2017

Mobile No. [protected]

Even though I have not subscribed for the pack Fullsongs... I am charged with an amount of Rs. 49/- ... Kindly reverse the entry and credit my balance with Rs. 49/- immediately ... thank you.

C

Chunduru Srikanth

from Bengaluru, Karnataka

Jan 2, 2017

Please may I request to disconnect my BSNL connection for account:[protected] & phone : 29740697.

I'm chasing with local offices but no one responding or accepting my disconnect request, They are routing me to other bsnl offices vice-versa.

I'm feed up with this please can you help me

G

govsgupta

from Mancheral, Telangana

Jan 2, 2017

Please deactivate all of my bsnl hungama packages. My land line number is [protected]

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Address: Hyderabad, Andhra Pradesh, 533101

Website: BSNL

I am the subscriber to cell phone number [protected] in Andhra Prdesh Circle of BSNL with Amulya Plan. The connection not completely worked out and I have received a message " Net work not available" to-day i.e.[protected]. 123 and 1503 of BSNL also not responded. Other consumers related to me has no trouble, I couldn't under stand why my only number discontinued and harrased without information either through phone number 123 or 1503 which were alloted for information and complaints. I am facing much difficulty for this kind of action to the customer. Take action and arrange compensation for the trouble given to me. My address A.Radha Krishna Rao, 35-7-13, Golla Street, Rajahmundry, 533101. Phone numbers [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Dec 31, 2016

Updated by alsn sufficient balance is available in my account

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Address: Bhadrak, Odisha, 756181

Website: [email protected]

My name : pramod kumar sahoo . My bsnl prepaid no:[protected] . My incoming and outgoing facility stopped suddenly without any prior intimation by customer care . Please resolve urgently. i have been using for last 3 months . All activation and document procedure correct . i had called to customer care, but didn't receive any specific explanation why my facility has been stopped without any valid reasons .

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B

bali yaramati

from Vijayawada, Andhra Pradesh

Sep 23, 2017

My Name is B Subrahmanyam Yaramati my bsnl no is. [protected] 3months back i ported my network from Airtel to BSNL by submitting proper documents and Bio metric verification also.
Suddenly today onwards all outgoing and incoming services to my number has been stopped without any intimation or msg.

When called any no. System saying all outgoing calls stopped call to customer care.

I tried customer care with another BSNL no. Some executive say visit service centre we do not have any system information .

After some time Another executive listen all of my problem simply says call me after 2 hours present our systems are not working server down.

What's wrong with you. Atleast respond.

My mail id [protected]@gmail.com

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Address: Chennai, Tamil Nadu, 600020

It is sorry to inform you that inspite of topping up my card [protected] with rs.149 on 29th dec 2016, the calls are not going through. Again from 30th december 2016.
Kindly take action to provide the calling facility else arrange to return back the money as it has become a regular affair of bsnl to cheat me. According to me # only cheat others and so you can decide where bsnl is.

By a copy of this letter the regulatory authority to take a note of this and take suitable action. I have so far used only 23 mins. And 33 seconds only out of 19200 seconds and i am having the evidence for the same.
I will take it up with minister for telecommunications and prime minister about your # cheating acts.
Validity of my card is up to 15/05/2017.
All are requested to monitor using call duration, call history applications in android.

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Address: Ernakulam, Kerala, 682507

Resp sir
My name is Rakesh Kumar currently doing job in Kochi kerala.I was abroad from Oct 16 to Nov 16.But My BSNL no is [protected] was at home and received a lots of call in my absence.So i want call details including incoming outgoing with time n call duration from 01 Oct 16 to till date on my email id that is [protected]@gmail.com
I hope u will send it early.

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Address: 603002

BSNL Signal is very weak.Not able to CALL. very poor in that area. Please take necessary steps

some times signal has been coming and going, inside the building.

before i use vodafone its tower. its good inside the building .

so improve the signal strength, India No.1 is our BSNL, please give best service our people.

coverage area
Home
Kavarai Street,
Chengalpattu.

Office
MCITY
Chengalpattu

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Address: Aligarh, Uttar Pradesh

My no. is [protected]. I m the user of BSNL and my balance deducted without any information. I made recharge of validity extension and its also successful. But I need my deducted balance to be refund. But BSNL Executives refused my requests and having disconnect my calls. If bsnl deduct my balance then any other recharge for the same should not be successful. No one is connecting my call for the senior. I need my balance please help me to refund my balance.

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Address: 411027

Website: support>[email protected]

I have been provided with landline facility no.[protected] with broad band combo plan 675 monthly. Since aug 2016 unauthorized charges for hungama games & hungama movies rs 319.00 are being forwarded for which i have never demanded. Kindly deactivate this above unauthorized facility as i never demanded the same and my extra charges given in the bills from aug to nov 2016, rs 1276.00 be adjusted in next coming bills.

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Address: Dakshina Kannada, Karnataka, 574154

Dear sir or madam,

My name Yashwanth Amin, usuing BSNL broadband[protected] using past from more than 1 year but wanted to cancel my account & brodaband three times i given letter but BSNL Mulki branch not doing nothing still i get bill from BSNL ltd. kindly close my broadband connction Or else i put this mail to general head in future i believe i get good result from you.

regards,

Yashwanth Amin
[protected]
Mulki Dakshin kannada
Karanataka
India

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Address: Darjeeling, West Bengal, 734001

Website: bsnl.gov.in

I have lost of mobile set with two sim cards no. [protected] and [protected].While trying to the complaint number and toll free number of BSNL, i have not received any valid response from these numbers. Toll free number was responding to check the number and dial again. Since morning I am repeating but all my efforts in vain.
However I would like to request you to kindly block my two sim bearing numbers [protected] and [protected] of West Bengal BSNL Circle.
Thanking you
Yours faithfully,

BHAKTI CHOUDHURY

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Address: Kannur, Kerala

Did online recharge 28/12/2016 for an amount 97₹.but its not active yet .i lost 97₹ from my account.after that I agin recharged by 10₹ also debited but not credited to my sim.the transaction details uploaded as photos.i saw in site that the transactions as pending .please help me .recharge is done today (28/12/2016).its very sad that I lost total 107₹

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Address: Coimbatore, Tamil Nadu, 641401

Website: www.bsnl.co.in

Sir,
I have paid my bsnl landline bill[protected] RS.920 through techprocess using my debit card. The amount of RS. 920 is debited in my account. But when i check to bsnl portal my bill payment status shows "pending". Please do the needful as soon as possible and make payment successfull.

Mobile no- [protected]
Landline no[protected]
Bill amount - 920
Tansaction id on bsnl - FCDR[protected]br...

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Address: Lucknow, Uttar Pradesh, 226003

My land line phone number[protected] is lying dead for the past two months.
In spite of several complains, no action has been taken on it yet.
Some of the complaint numbers which have not been attended are - [protected] dated 21.12.2016
[protected] dated 25.12.2016
[protected] dated 26.12.2016
[protected] dated 27.12.2016
Every time I lodge a complain, the next day I get a message that the problem has been resolved. Where as the reality is that no action has been taken so far.

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Address: Nagaon, Assam, 782435

Website: bsnl.co.in

I have a BSNL Mobile connection of [protected] at BSNL Office, Hojai. I paid its 1st month bill of June Rs. 996/-, 2nd month of July Rs. 2092/- and in 3rd month it suddenly fluctuated to Rs. 14, 101/- . I was very much surprised to see the high amount of bill. Then, I discontinued to use the connection.
I contacted the officials & asked for details that I used in that particular month. They refused to give the info., until & unless I pay the whole amount of bill & continue the connection. That sir, it is totally a wrong bill, why do I need to pay it blindly? but the bill is gradually increasing month by month. Why should I be victimized for their fault?

Therefore, I request you kindly to look into the matter as the earliest.

Regards,
Col. S. Kanjilal
Mobile- [protected]
Email- acad.dir.[protected]@gmail.com

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Address: 854301

Hi,
i am Arvind Satyarthy from purnea Bihar, my landline number is[protected], but on the bill I receive the name of mine is written as Arvind Saltyarthy, but actual name is Arvind Satyarthy.
So, I want it to corrected as soon as possible.

Another correction is for my adddress on the bill, my actual address is - GROMOR FOOD NURSERY, SIPAHITOLA, PURNEA, BIHAR-854301.
But on the bill it is as - GROW MERE FOOD NURSERY SIPAHI TOLLA PURNEA BH 854301.
So, for this even I need correction as soon as possible . I hope it will be done very soon...

ARVIND SATYARTHY.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Dec 28, 2016

Updated by arvindsatyarthy Please deactivate the hungama plan as soon as possible for number-[protected]

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R

rajkumarmltr007

from Irinjalakuda, Kerala

Dec 28, 2016

I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. hungama company create the account without our permission. I was getting extra 500 rs. this month. kindly deactivate this plan...my bsnl landline no.[protected]..

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Address: Visakhapatnam, Andhra Pradesh, 530005

Website: Bsnl.co.in

I surrendered my Tele No[protected] in 4/8/15. On surrendering I filled up a form regarding the place where to post the refund and i gave my home address in kerala. I have not yet received the refund cheque. When I enquired about my refund to the Junior accounts officer on[protected], he checked and accepted that they have sent it to wrong address. Now anytime I call him he says the issue is being checked in Hyderabad from where checks are issued.Its been a month but there is no update. The customer care guy says that they jus technical complaints and can't take any closure related complaints. Now I don't even have a complaint number also, only thing I can do is keep calling the JAO and ask if there is any update.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Dec 28, 2016

Updated by Art5 Closure application number :[protected]

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Address: Varanasi, Uttar Pradesh, 221002

I went to watch a movie in the theater, there I misplaced my mobile phone which was having a BSNL prepaid sim.
I want to deactivate my sim to avoid any misuse of my mobile number.
the sim number is : [protected]
mobile handset is: LAVA DISCOVER 500

The sim was registered on the name Suman Chaubey (w/o Mahesh Chaubey)

MAHESH CHAUBEY
[protected]
KAKARMATTA D.L.W. ROAD VARANASI 221002

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Address: Siwan, Bihar, 841226

Dear sir,
We have a landline no.[protected] of parag baranwal, s/o, vijay kumar barnwal,
Address - makhdum sarai, tarwara more, and siwan (Bihar). This is dead from since some year my telephone had not been working. Hence we are requested to you please disconnect my telephone immediately. I shall be highly obliged you.

Regards

Parag baranwal
M - [protected]

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S

Sanjayant

from Mumbai, Maharashtra

Dec 27, 2016

Hello Sir,

Please block my sim. My phone number is [protected]. I have lost my mobile and the sim is still active. please do the needfull and kindly send a confirmation mail back to me to the above email id.

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