Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Due to several complain of service and excess billing of my phone no [protected] I was bound to surrender the same and the said phone had been surrendered but I have not received any rebate during the period of Dead Phone.
Since more than 2 months past still I have not received refund of my Security Deposit
Please kindly help to proceed in the matter

My phone No.[protected]. Name P.H.Vishnu. Upgraded from 4mbps to 16 mbps in the month of June, 16(995 combo). The problems of
(a) frequent dis-connection and
(b) low speed - never got 16 mbps.Got as low as 20 kbps sometimes. Most of the time less than 6 mbps speed, constantly varying from 4 mbps to 6 mbps.

Lodged number of complaints right from the day the scheme was upgraded.

My email : [protected]@gmail.com,
Contact cell Ph. Nos. [protected], [protected], [protected].

I want to deactivate my bsnl hungama plan (movies on demand, music on demand, games on demand) as soon as possible because it has been activated without my knowledge and I not want it to be activated so do it immediately. My landline no. is[protected].
After deactivation inform us immediately on my E-mail : [protected]@yahoo.com or on my mobile no. : [protected]

I have been getting slow upload speed since a rain in last week.But I have normal download speed.Frequent disconnection of bsnl broadband.Sometimes DSL link light modem was OFF.Sometimes it was ON but internet light OFF.There was also a lot of noise on the telephone line.Whenever it worked, upload speed was slow and maximum upload speed was 192kbps.Earliar it was 512kbps and it never gone more than 192 since last 2 weeks.

Line Rate - Upstream (Kbps) is between 160-192.
Line Rate - Downstream (Kbps) is 2048 and it has no problem.

SNR Margin : 22(Downstream) and 5(Upstream)
Attenuation : 47(Downstream) and 27(Upstream)

I complained to the Selfcare Portal first, then technician came and worked on line and closed the complaint saying "CABLE FAULT RECTIFIED OK" in the Selfcare Portal.Then I complained on BSNL PG Portal.Again the technicians came and done some digging and cleared the line.When the technician was at home i was not getting DSL link properly.After calling the exchange the DSL came and the Upsteam had gone upto 320kbps, but no Internet connection.The technician has gone back after saying that he will change the port in 1 day.After a few hours he has gone, I got the Internet connection back but the Upstream stayed at 192.

Its been 2 days now and the only problem I have now is the Upload Speed.The SNR margin and Attenuation stays same as before.Now the noise on the is gone and DSL link is stable.Also the internet no longer disconnects frequently and i can easily connect to the Internet.

The technician says that only download speed is promised and Upload speed is not promised.If I want more upload speed as promised, I need to have another plan.But i was getting 512 kbps for the last 2 and half years.Now for the last 2 weeks, it hasn't gone up more than 192kbps.I already complained on BSNL Customer Care Portal twice, twice on the number 2228000, once on the number 2225000 and even once on the BSNL Public Grievance Portal.

The complaint reaches the exchange, but they don't do rectify the problem completely.They only check whether I have Internet connection and the download speed.They don't care about what I have to say about the upload speed.They say just 160kbps or 192kbps is enough.I need decent upload speed on the application like online gaming else it will lag and the ping goes high since the data is not uploaded in time.If I get atleast 256kbps the problem may solve, but the technician don't listen about the problem properly.

The guidelines given out by BSNL Punjab says if the Attenuation must be below 45dB and SNR Margin must be above 13dB for a decent connection.It also say the Broadband may work on a value lower than 13 dB SNR Value but there would be likely a slow speed, frequent disconnections and time outs.Similarly Broadband may work on a Attenuation value higher than 45 dB but there would be likely a slow speed, frequent Disconnections and Time outs.This is happening in my case.IT also says, If the Attenuation value is greater than 43 dB then insist for Change of Phone Line (Drop Wire), Jumper, Vertical, DP or Line Pair and if SNR value is lower than 13 dB then insist for a Change of Line (Drop Wire) or Jumper or Vertical or DP or Line Pair.

The technicians are not even looking at these values and says the the Internet connection is fine.They are closing the complaints after checking line and putting CABLE FAULT RECTIFIED OK as the reason for closing the complaint.

User Name : Shaji Thomas
Address : Chempakathinal Hillview, Mylapra P.O., Pathanamthitta, Kerala
Ph. No. :[protected]
Email : [protected]@gmail.com

My land Line Phone No :[protected] from last One month, Heavy Disturbance as soon as lifted the Phone for Incoming and Out going of your Exchange Tape Records Voice like, This facility is not available to your phone,
Heavy wind Voice with High Valium, and Cross talking of other's conversation ext., Due to this I am Not able to Complete my Purus of lionising in-coming Calls nor Out-going Calls.

I want to deactivate the BSNLHungama Package immediately. The Hungama package was activated on 06 .12.2016 at around 2.30 PM on 06.12.2016 after i was contacted by Hungama Package personnel from BSNL. I have already contacted in BSNL No 1500. The complain booking person has advised me to write a mail to support.[protected]@hungama.com.

My Land Line is[protected].

Shishir Kumar Patnaik.
Bhubaneswar.

Land Line No.[protected].
Mobile No +91 [protected]

Dear Sir/Madam
I have been transferred from Dibrugarh to Guwahati and so please change my billing.correspondence for [protected] to
Shuddha Sattwa das
House No 13, Lane 2A, Kamakhya Nagar, Adabari Tinali, Pandu, Guwahati 781012

My BSNL Mobile number is [protected] and i will be highly obliged if the billing address is changed as i am unable to submit the bill in my office

I have made recharge of Rs. 444/- twice by mistake on 01.12.2016. for which the amount is debited from my bank but it is neither credited for mobile recharge in respect of mobile No. [protected] nor reverted to bank account till date.the transactions pending from your end are as below:
1) PGSM[protected]
2) PGSM[protected]
3) PGSM[protected]
out of these three two transactions are debited from my bank account but not credited for mobile recharge.
therefore requested to recharge with one transaction and revert the other to bank account.
thank you.

I have payed bsnl broadband bill through bsnl online bill payment portal via net banking services, but after paying them he holds my payment receipt for 3 days and after it they canceled my payment and not refund into my account back, when I complaint it to bsnl they refused, I want please take action immediately on it, my amount is 804 was pay on 25 Nov for broadband [protected], area pin code is 326033,
I saw them my net banking transactions I'd and their portal transaction I'd but they still refused and say that payment is not made to bsnl.

Please sir take action immediately on it because it's a trustworthy brand in India.
Or give me suggestions what can I do ?
My contact no is [protected]

Respected Sir,

My Land Phone Number is [protected]. I want the incoming call list for the period on[protected] through the e-mail Id [protected]@gmail.com .It is very urgent for me.

Sir'
i am out of my country i am really sad last day some one call my home and ask about the the family members details he say a nick name its common in a family there is some one in my relative the same name so family talk have some doubt and ask about tone he say fever again talk its little confused so cut the line he talk with the ladies only too long so i would like to know the details my relatives no one call i check i just want to know how is this...if some one kidding i dont know i am so worried please help me

With Regards
Abdul salam
[protected]

The BSNL advertises its BSNL packages by forcefully capturing the home page of its subscriber as being the system administrator it can do so. This suddenly disconnects the broadband during the course of any important conversion on Skype or important execution of any banking online transaction. This is an unfair practice. Advertisements from Bsnl are welcomed by sms /email and not by forcefully capturing the home page without the subscriber's consent. STOP THIS IMMEDIATELY

RUKHSANA HUSSAIN
72 RAFI AHMED KIDWAI ROAD KOLKATA 700016
PHONE [protected]
MOBILE [protected]

BsnlCare not massage my data package end . cutting my many
30.99 paisa so please do needful and customer care not replying properly. Send me reminder whenever I m empty with my data pack and play refund the same as soon s possible kindly do the needful as earliest s possible and refund my 30.99 rupees to my account . I really don't tolerate such inconvenience without any prior information..

Sir,

My BSNL Number is [protected](ANDHRAPRADESH CIRCLE, PREPAID).From Past One Month I am SMS Facing Problem From My SIM.I Contacted CustomerCare Regarding This Incident But They Don't Know What The Problem Is? I am Receiving Messages Normally But The Problem Is I am Unable to Send SMS from My Number.Please Solve My Problem.I Want To Port To Another Network Even Message To 1900 Is Also Not Working.

Regards
Tej

Respected sir/madam,

I am unable to browse or work at home using internet as i get the below message with subject, [protected]@sdc.bsnl.co.in; subject: choose appropriate top up option on your broadband connection. if you see below or check the attachment, we have just paid excess mentioning one tme charges for restoration to higher speed. i can’t be paying excess like this with no real speed happening or to which i don’t access to work at home, when required.

In my opinion, private service providers are better than bsnl. there is no point in giving a decline or not needed message to carry on browsing and continuing with work. nothing gets accepted and the screen does not change or allow to work. finally, i have to shut down the system with a sorry note.

I need an explanation surely. i don’t wish the message to re-appear as the speed i work with is sufficient and if i need to increase to higher speed, i would bring to notice when required. if i continuously get the screen again and if i am prevented from working with ease, i am sorry to say, i will have to withdraw from using this service very soon and will switch over to a private service provider suiting my requirement and need.

The current bill as well as the charges levied for the same can be seen below.

Regards,

Sophia rupert.
Mob: [protected]

Summary of charges amount(rs.)
Monthly charges 699.00
Usage charges 126.00
One time charges 500.00

Monthly charges
Description start date end date amount(rs.)
Bb - fixed monthly charge 01/10/2016 31/10/2016 699.00
Total 699.00
One time charges
Description date amount(rs.)
Charges for restoration to higher speed for 20gb 19/10/2016 500.00
Total 500.00
Usage charges

My self laxman, i am bsnl customer for very long period, I lost sumsung phone my phone when was travelling from chikkelur to market in bus on 15.11.2016, my bsnl sim no is [protected], i don't have phone imei no, so please give duplicate sim, because i gave this number to my customer, please accept my complient in online and give duplicate sim as early as possible

thanks with regards

lakshman
chikkelur

Hi my name is Neelesh Behera. i had tried to recharge 30 rupees on my no [protected]. But by-mistakly i typed [protected]. It seems same as my no. i have complained on pay-tm . But they give me a reference number [protected] and contact with bsnl. So please refund my money with my [protected] no. I ll be thankful to you. i had done it on 27 /11/2016. So please revert my money back to my no.

Hello sir,

I'm too worried for the below reason.
Actually
I have lost my bsnl sim having number [protected] please block it to prevent any misuse as I haven't charged any FIR against it.
Please help me out in this problem.
I don't want to opt for police complaint.
Don't know what to do further as I'm tense now as somebody may misuse it on my name and my personal identity proof which I submitted at the time of registration of this sim.

Sir, I am Viveganandan, I subscibe HUNGAMA PLAY MUSIC, GAMES ON 14.9.2016. I dont want it now. I didnot used it for the past 2 months. ButBill has been added. So I request to to unsubscribe all of my HUNGAMA packages from right now. My Land line no is[protected],
My name : M.S.VIVEGANANDAN.
3/60 siva sakthi nagar,
MAPPADUGAI, MAYILADUTHURAI, NAGAPATINAM DT.609806
CELLNO.[protected]

Dear sir/madam,
I had requested for MNP from BSNL to JIO for my mobile number [protected]. My UPC code is BT123963 generated dated on[protected] but still I did not receive any communication from BSNL or JIO. It is taking too much time and should fulfill the transfer within 15 days as the UPC code is valid for 15 days.
Therefore, I am requesting you to take necessary step as early as possible.

From

Sanjeeb
Chennai

Bought BANK sim with Number [protected] on 25.11.2016. I had mentioned my alternate number as well so as to be enable BANK to send me a message. The sim when inserted in mobile is showing tilted 'p'. Any attempt by me to call 1507 is showing "no network"

Will they be able to solve it within 24 hrs, else matter will go to higher forum.

Thanking you,
C L Gupta