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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 254

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S
Shuddha Sattwa
from Kolkata, West Bengal
Dec 6, 2016
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Address: Kamrup Metropolitan, Assam, 781012
Website: www.bsnl.co.in

Dear Sir/Madam
I have been transferred from Dibrugarh to Guwahati and so please change my billing.correspondence for [protected] to
Shuddha Sattwa das
House No 13, Lane 2A, Kamakhya Nagar, Adabari Tinali, Pandu, Guwahati 781012

My BSNL Mobile number is [protected] and i will be highly obliged if the billing address is changed as i am unable to submit the bill in my office
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
I want to know the recharge amount for outgoing facility of phone no [protected].
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    vishwasvt
    from Mangalore, Karnataka
    Dec 6, 2016
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    Address: Dakshina Kannada, Karnataka
    Website: www. bsnl.co.in

    I have made recharge of Rs. 444/- twice by mistake on 01.12.2016. for which the amount is debited from my bank but it is neither credited for mobile recharge in respect of mobile No. [protected] nor reverted to bank account till date.the transactions pending from your end are as below:
    1) PGSM[protected]
    2) PGSM[protected]
    3) PGSM[protected]
    out of these three two transactions are debited from my bank account but not credited for mobile recharge.
    therefore requested to recharge with one transaction and revert the other to bank account.
    thank you.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      Ket2070
      from Aklera, Rajasthan
      Dec 5, 2016
      Resolved
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      Resolved

      Address: Jhalawar, Rajasthan, 326033
      Website: portal2.bsnl.in/myportal/cfa.do

      I have payed bsnl broadband bill through bsnl online bill payment portal via net banking services, but after paying them he holds my payment receipt for 3 days and after it they canceled my payment and not refund into my account back, when I complaint it to bsnl they refused, I want please take action immediately on it, my amount is 804 was pay on 25 Nov for broadband [protected], area pin code is 326033,
      I saw them my net banking transactions I'd and their portal transaction I'd but they still refused and say that payment is not made to bsnl.

      Please sir take action immediately on it because it's a trustworthy brand in India.
      Or give me suggestions what can I do ?
      My contact no is [protected]
      +2 photos
      Dec 14, 2016
      Complaint marked as Resolved 
      After noticing this complaint by consumercomplaints.in I have seen that my problem and refund problem has been resolved now ... Thanks for supporting me...
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      Hi,
      My number is BSNL [protected] and I'm not able to send out any SMSs. Tried reinserting the sim after shutting down the equipment but no resolution. It keeps on throwing an error message.
      How abut the solution please...
      I made online payment thrice for recharging on 01.12.2016 by mistake for mobile no. [protected], which is pending in your transaction.The amount is debited from my bank account twice.but the recharge was not successful for a single transaction.
      therefore requested to consider a single recharge of Rs. 444/- and reverse the rest to my bank account.
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        A
        abdulsalam mv
        Dec 5, 2016
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        Address: Malappuram, Kerala, 676101

        Respected Sir,

        My Land Phone Number is [protected]. I want the incoming call list for the period on[protected] through the e-mail Id [protected]@gmail.com .It is very urgent for me.

        Sir'
        i am out of my country i am really sad last day some one call my home and ask about the the family members details he say a nick name its common in a family there is some one in my relative the same name so family talk have some doubt and ask about tone he say fever again talk its little confused so cut the line he talk with the ladies only too long so i would like to know the details my relatives no one call i check i just want to know how is this...if some one kidding i dont know i am so worried please help me

        With Regards
        Abdul salam
        [protected]
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Nov 29, 2016
        nagareddy v's response
        Broadband line connection delay

        My broad band nomber 23195353

        iwill called total nobers:[protected]office no),[protected] line man, and [protected] ju is all are not responding, please help me.
        BSNL Landline — new landline connection not yet received

        new landline connection not yet received. I am already appliedfor the connection before two days from the date of 23/11/2016. I am also want a dialop internet connection with this new connection. I hope that you will take neccessory action for this complaint
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          A
          ahmr467
          from Port Blair, Andaman and Nicobar Islands
          Dec 4, 2016
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          Address: Kolkata, West Bengal, 700016
          Website: FORCE USED OF HOMEPAGE ON BROADBAND

          The BSNL advertises its BSNL packages by forcefully capturing the home page of its subscriber as being the system administrator it can do so. This suddenly disconnects the broadband during the course of any important conversion on Skype or important execution of any banking online transaction. This is an unfair practice. Advertisements from Bsnl are welcomed by sms /email and not by forcefully capturing the home page without the subscriber's consent. STOP THIS IMMEDIATELY

          RUKHSANA HUSSAIN
          72 RAFI AHMED KIDWAI ROAD KOLKATA 700016
          PHONE [protected]
          MOBILE [protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Nov 30, 2016
          sbhdhvwh's response
          solve my problem as soon as possible
          Dec 08, 2016
          Updated by ahmr467
          Only call from BSNL Kolkata. No other action or assurance

          Rukhsana Hussain
          Dec 13, 2016
          Updated by ahmr467
          Despite my complain the forced BSNL advertisement was sent today at about 9.35 am capturing my home page and disconnecting the broadband for about 15 minutes. This is not a prudent business practice and against business ethics. The advertisement was sent from ip address 172.30.83.184. Please stop this immediately and ensure in writing that it will not be repeated.Looking forward to your immediate reply.
          Regards
          Rukhsana Hussain
          [protected]
          Mar 03, 2017
          Updated by ahmr467
          3/3/2017
          After a gap of 2 months the forced advertisement has started again. THIS IS UNACCEPTABLE. You do not have any Right to intrude into the privacy of the subscriber by forcefully capturing his home page for your advertisement. This is against business ethics. PLEASE STOP THIS IMMEDIATELY, ELSE I WILL HAVE NO CHOICE BUT TO SURRENDER MY BROADBAND SERVICES .

          Regards
          Rukhsana Hussain
          [protected]

          Dear sir
          plz deactivate my all service on my broadband.
          refund my balance cut from hungama.
          my landline num. is[protected]
          I have surrendered telephone bearing no.[protected] on. July 2015 so far I have not received the refund. The delay is not understood and never expected from such a reputed organisation
          Rgds
          S Anil KumR
          [protected]
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            prakash9867
            Dec 2, 2016
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            Address: 1L02466004
            Website: [email protected]

            BsnlCare not massage my data package end . cutting my many
            30.99 paisa so please do needful and customer care not replying properly. Send me reminder whenever I m empty with my data pack and play refund the same as soon s possible kindly do the needful as earliest s possible and refund my 30.99 rupees to my account . I really don't tolerate such inconvenience without any prior information..
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            My mobile number is [protected] and I could not be able to make a call to any other mobiles. Showing not registered on the network.kindly resolve the issue. My validity expires only on today.
            Thanks.
            Kavitha.
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              T
              Tèj Kūmâr
              from Khammam, Telangana
              Dec 1, 2016
              Resolved
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              Resolved

              Address: 517502

              Sir,

              My BSNL Number is [protected](ANDHRAPRADESH CIRCLE, PREPAID).From Past One Month I am SMS Facing Problem From My SIM.I Contacted CustomerCare Regarding This Incident But They Don't Know What The Problem Is? I am Receiving Messages Normally But The Problem Is I am Unable to Send SMS from My Number.Please Solve My Problem.I Want To Port To Another Network Even Message To 1900 Is Also Not Working.

              Regards
              Tej
              Dec 1, 2016
              Complaint marked as Resolved 
              i updated my message service number ie., +919440099997 and its working fine thankyou
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Dec 03, 2016
              Sonu Dogra's response
              Please send all detial of this no. [protected].
              My phone number [protected] un necessary services activated in my mobiles i am alredt act dnd service on 25/10/16 complint no:2j25999767 cumplaint closed on 1/11/16, but today 26/11/2016 in my mobile 3 services act deducted 100 rs i speak mr. venkatesh his misbehavior conversation, i wamy my mny back
              Please provide me all call and sms record from[protected] of this mobile no. [protected].

              Unable To Send SMS From My Mobile - Comment #2610909 - Image #0
              Messages are not sent. I have seen all the settings but there is nothing I can do
              My landline number [protected] with broadband service, but my broadband connection speed downgraded and I am browsing on slow speed so my request pl.restore broadband speed as per my plan. I have lodged many times I complaints in this connection but no action has been taken till date.
              Sir/Madam, I have lot my mobile. Please de-activate my SIM [protected].I have been used long time(almo
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                S
                Sophiar
                from Chennai, Tamil Nadu
                Dec 1, 2016
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                Address: 600122

                Respected sir/madam,

                I am unable to browse or work at home using internet as i get the below message with subject, [protected]@sdc.bsnl.co.in; subject: choose appropriate top up option on your broadband connection. if you see below or check the attachment, we have just paid excess mentioning one tme charges for restoration to higher speed. i can’t be paying excess like this with no real speed happening or to which i don’t access to work at home, when required.

                In my opinion, private service providers are better than bsnl. there is no point in giving a decline or not needed message to carry on browsing and continuing with work. nothing gets accepted and the screen does not change or allow to work. finally, i have to shut down the system with a sorry note.

                I need an explanation surely. i don’t wish the message to re-appear as the speed i work with is sufficient and if i need to increase to higher speed, i would bring to notice when required. if i continuously get the screen again and if i am prevented from working with ease, i am sorry to say, i will have to withdraw from using this service very soon and will switch over to a private service provider suiting my requirement and need.

                The current bill as well as the charges levied for the same can be seen below.

                Regards,

                Sophia rupert.
                Mob: [protected]

                Summary of charges amount(rs.)
                Monthly charges 699.00
                Usage charges 126.00
                One time charges 500.00

                Monthly charges
                Description start date end date amount(rs.)
                Bb - fixed monthly charge 01/10/2016 31/10/2016 699.00
                Total 699.00
                One time charges
                Description date amount(rs.)
                Charges for restoration to higher speed for 20gb 19/10/2016 500.00
                Total 500.00
                Usage charges
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                I did not get money back in my account for top up Rs 220 as the amount is drawn from my account on 14th Nov and top up was not successful. yesterday i send a complaint in detail but i did not get the reply. I receive one phone asking for OTP number or details of transactions( although it is already mentioned in complaint).
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                  L
                  laxman010189
                  from Bengaluru, Karnataka
                  Dec 1, 2016
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                  Address: 560074

                  My self laxman, i am bsnl customer for very long period, I lost sumsung phone my phone when was travelling from chikkelur to market in bus on 15.11.2016, my bsnl sim no is [protected], i don't have phone imei no, so please give duplicate sim, because i gave this number to my customer, please accept my complient in online and give duplicate sim as early as possible

                  thanks with regards

                  lakshman
                  chikkelur
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Dec 01, 2016
                  Updated by laxman010189
                  With reference to above subject, my self lakshman i am bsnl customer for very long period, i lost my sumsung phone when was traveling from chikkelur to K R market in bus, bus no was 227G. my bsnl sim no is [protected] .

                  please accept my complient in online and give duplicate sim as early as possible,

                  Thanks with regards
                  lakshmana
                  chikkelur
                  ph no [protected]
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                    Neelesh1
                    from Pune, Maharashtra
                    Nov 30, 2016
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                    Address: 411028
                    Website: paytm

                    Hi my name is Neelesh Behera. i had tried to recharge 30 rupees on my no [protected]. But by-mistakly i typed [protected]. It seems same as my no. i have complained on pay-tm . But they give me a reference number [protected] and contact with bsnl. So please refund my money with my [protected] no. I ll be thankful to you. i had done it on 27 /11/2016. So please revert my money back to my no.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      shiva1234560
                      from Kanpur, Uttar Pradesh
                      Nov 29, 2016
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                      Address: Yamuna Nagar, Haryana, 135001
                      Website: www.bsnl.com

                      Hello sir,

                      I'm too worried for the below reason.
                      Actually
                      I have lost my bsnl sim having number [protected] please block it to prevent any misuse as I haven't charged any FIR against it.
                      Please help me out in this problem.
                      I don't want to opt for police complaint.
                      Don't know what to do further as I'm tense now as somebody may misuse it on my name and my personal identity proof which I submitted at the time of registration of this sim.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Nov 27, 2016
                      శివరామకృష్ణ వల్లూరు's response
                      ConsumerComplaints

                      1 Review
                      శి శివరామకృష్ణ వల్లూరు on Nov 27, 2016
                      Mark as Resolved

                      I have paid rs 220/- for recharge to mobile no [protected]., on 25th of this month. but it was wrongly went to [protected] which is not my number. I made more than five complaints till now. but there is no responce from you till now. I hope you will take instant action in this regard ..



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                      Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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                      I have paid rs 220/- for recharge to mobile no [protected]., on 25th of this month. but it was wrongly went to [protected] which is not my. I made more than fie complaints till now in this but there is no responce from. I hope you will take instant action in this regard ..
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                        Vivehanandan S
                        from Karaikal, Puducherry
                        Nov 29, 2016
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                        Address: 04364
                        Website: [email protected]

                        Sir, I am Viveganandan, I subscibe HUNGAMA PLAY MUSIC, GAMES ON 14.9.2016. I dont want it now. I didnot used it for the past 2 months. ButBill has been added. So I request to to unsubscribe all of my HUNGAMA packages from right now. My Land line no is[protected],
                        My name : M.S.VIVEGANANDAN.
                        3/60 siva sakthi nagar,
                        MAPPADUGAI, MAYILADUTHURAI, NAGAPATINAM DT.609806
                        CELLNO.[protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          sanjeebsutradhar
                          from Chennai, Tamil Nadu
                          Nov 28, 2016
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                          Address: 600036
                          Website: www.bsnl.co.in

                          Dear sir/madam,
                          I had requested for MNP from BSNL to JIO for my mobile number [protected]. My UPC code is BT123963 generated dated on[protected] but still I did not receive any communication from BSNL or JIO. It is taking too much time and should fulfill the transfer within 15 days as the UPC code is valid for 15 days.
                          Therefore, I am requesting you to take necessary step as early as possible.

                          From

                          Sanjeeb
                          Chennai
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Dec 05, 2016
                          Updated by sanjeebsutradhar
                          Dear sir/madam,
                          I had requested earlier issue but not yet solve. Please look at this matter seriously.

                          Dear sir/madam,
                          I had requested for MNP from BSNL to JIO for my mobile number [protected]. My UPC code is BT123963 generated dated on[protected] but still I did not receive any communication from BSNL or JIO. It is taking too much time and should fulfill the transfer within 15 days as the UPC code is valid for 15 days.
                          Therefore, I am requesting you to take necessary step as early as possible.

                          From

                          Sanjeeb
                          Chennai
                          I had a bsnl sim of number [protected]... and it was deactivated so please activate my number...
                          For more details contact to my new number [protected]...
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                            clconco
                            from Kolkata, West Bengal
                            Nov 27, 2016
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                            Address: Kolkata, West Bengal, 700039

                            Bought BANK sim with Number [protected] on 25.11.2016. I had mentioned my alternate number as well so as to be enable BANK to send me a message. The sim when inserted in mobile is showing tilted 'p'. Any attempt by me to call 1507 is showing "no network"

                            Will they be able to solve it within 24 hrs, else matter will go to higher forum.

                            Thanking you,
                            C L Gupta
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              sahdev kaviya
                              from Etawah, Uttar Pradesh
                              Nov 27, 2016
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                              Address: 307022
                              Website: NorthBSNLcustomercare

                              Dear Sir, I have request to BSNL for my Mobile no. [protected] for postpaid to prepaid on 23.11.2016 and my sim block on 25.11.2016 evening 5.00 Pm also complain on customer care 5 time they are not response proper then I complain written on BSNL complain no. (2k[protected].11.2016 but after 20 hours my problem not solve I am facing problem last three days but no one support to me so can you support me for resolve the problem

                              Regards

                              Sahdev
                              Alternate Mobile no.[protected]
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Hi,

                              I have lost my sim card which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

                              My Mobile #: [protected]

                              Please block the sim card as soon as possible.

                              Thanks
                              Regards
                              Shadab Abid
                              Sir, deactivate hungama games, music, movie my land line no:[protected]
                              stop hungama games, stop hungama music, stop hungama movies
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                                V
                                from Bhopal, Madhya Pradesh
                                Nov 26, 2016
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                                Address: Jabalpur, Madhya Pradesh, 482001
                                Website: www.cellone.in

                                I contacted 1503 several time to get assurance that sms is being sent. But that sms never received. All the time I get charged for data but it expires even without use. I incur financial loss. I started mobile only after knowing it is user friendly but to me it appears otherwise.please advise me should I stop using mobile as i see it is too much embarrassing.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Sir my mob .[protected] and my email. [protected]@gmail.com

                                call detels from[protected] to[protected]
                                Kindly deactivate hungama pack immediately it was not activated by me.
                                My land line no.[protected]
                                I have raised a service request on 17/11/2016. Till now it has not been resolved. My Service Request number is[protected].

                                Kindly do the needful. If not possible close my connection.
                                I have lost my phone with sim card.. pls block my sim card with mobile no . [protected].
                                I can't find any customer care service to do the same
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                                  psy89
                                  from Hyderabad, Telangana
                                  Nov 24, 2016
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                                  Address: Ranga Reddy, Andhra Pradesh, 500019
                                  Website: bsnl.co.in

                                  My god whats happening to bsnl signal. I am a research scholar from university of hyderabad. From past two months there is severe signal problem. Very frequent dropping of signal. Too many call drops.

                                  I stay in arambh township. Here also serious signal problems. Here also very poor signal. Please improve your signal strength. Bsnl 3g signal strength is worst worst. Why don't bsnl try to improve its service.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Sir i saif many time bsnl exchange shakti nagar jammu to change my main line .. but no one change it till now .. my landline not work properly .. please do as soon as possible
                                  Deactivate hungama service for my account[protected].
                                  My phone is not recieving messages. My phone number is [protected]. I am not able to recieve any messages from past 3 months. pls see forward to my complain.
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                                    kvinay
                                    from Mumbai, Maharashtra
                                    Nov 24, 2016
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                                    Address: Nashik, Maharashtra, 422005

                                    I have disconnected my bsnl landline connection at Nashik.Bsnl has charged Rs.200 as disconnection charges in the final bill.It shows that customer should use the service, even he do not like it.This is the first time i have seen such a procedure.I have disconnected bsnl landline services because i was not satisfied about broadband services of BSNL.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Dear Sir,
                                    Myself Pawan Kumar living in shimla.I had BSNL Number.[protected] which i lost on dated 21 /11/2016 when i was travelling from Delhi To Shimla.
                                    I lost my phone.
                                    Kindly block this sim as soon as possible.
                                    Thanking you
                                    Pawan Kumar
                                    Kendriya Vidyalaya Jakhoo Shimla
                                    I have visited the bsnl sevice center at dooravani nagaar, k r puram Bangalore for converting my current sim to micro sim and experienced very rude behaviour from bsnl employee he is behaving like he is owing me very disappointed with bsnl services
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                                      momabhi63
                                      from Indore, Madhya Pradesh
                                      Nov 24, 2016
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                                      Address: 721602
                                      Website: www.bsnl.co.in

                                      Not support BSNL office for BB connection

                                      Sir,
                                      We have payment every month for Broad band connection but BSNL Haldia Township office not support, Our BB Connection is totaly down from[protected] to till date, Regarding this matter, contact with Mr. Rajasekhar SDOT HALDIA, and respond that within 3 to 4 days problem will be resolve, but problem not resolved.We have done many attampts to contact him but they are not receiving Call.Till now Our Broadband Connection is down.So please take necessary action & resolved this matter ASAP.

                                      Thanks & Regards
                                      ABHISHEK SRIVASTAVA
                                      RUCHI SOYA INDUSTRIES LTD.
                                      Haldia
                                      [protected]
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Helo sir
                                      i lost my sim card my mb no is [protected] plese block this no my id is Harshada Rane
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                                        suma gontla
                                        from Palakollu, Andhra Pradesh
                                        Nov 23, 2016
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                                        Address: West Godavari, Andhra Pradesh, 534101
                                        Website: bsnl.hungama.com

                                        Hello sir,
                                        without asking they activated bsnl hungama package in movies and games. upto now i didn't log in and never watched anything. i'm getting too much bill in my account. my actual plan is 650. september i got the bill of 926/- and october bill 1339/-. so, kindly refund my money and deactivate hungama package. my landline number is[protected]
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        I lost my cell phone no.[protected].
                                        Please block the SIM.
                                        My name is Shantaveer
                                        contact details s.[protected]@gmail.com
                                        Alternate contact no.[protected].
                                        I have filed complaint regarding loss of my phone to the police.
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