Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a subscriber of BB Home Combo 675 plan, which includes landline rental and internet subscription. I should not be charged any rental as the BB Home 675 plan is a combo plan.

But, BSNL is billing me Rs 180 plus service tax each month towards landline rental, apart from the BB Home combo subscription of 675 for last more than three years.
This way I have been excess billed and made to pay Rs. 180 plus service tax every month for more than three years.

Please discontinue the excess billing to my account and arrange refund of the already excess billed amount to date.

I approached to BSNL Krisgnanagar and Chapra office from last 3 years for a new Landline and broadband connection. I applied also online and offline. They asked me if I had a Landline connection, I said I want to get Landline and Broadband connection. But they are denying to give a new connection for alst 3-4 years. Then what is the solution????
Please help me.

with thanks
Sukanta Malakar

Please unsubscribe us from the Hungama On demand monthly pack. We do not use the service and paying unnecessarily.

I am paying for the service that was never initiated by us. We are simply paying for the past three months with out the knowledge o[censored]sing it. Please stop the service with immediate effect. Please confirm.

Phone Number:[protected]

Hellow sir

We are living in ck achukattu area, very closed to bsnl customer center.
Burt unfortunately, in our area, bsnl mobiles signals are very weak or not proper
This affecting our mobiles are not connecting properly and we are facing serious communication problems, many times customer are saying that, your cell is out of reach, so we are totally unhappy, can concern officers can take this and rectify, or we are forced to switch on to other service provider.

Arvind srinivas

From last two months my broadband services is not working properly, I made complaint several times, staff of BSNL come and make it working condition every time in day. But the real issue is, from evening to early morning its not working otherwise from early morning to evening its working fine.

every-time the assured me from today its working properly but still there is a strange issues.

Messsage is "thanks for subscribing to super masti pack rs:29 7days (51010) service. you have been charged rs.29.0 for 7days. to unsub send sms stop or call 155223 (tollfree)." money deducted without my consent.
I tried to contact customer care nos. but they are always busy.

Please help me for the same i want to unsubscribe from this masti service.

I'm complaining against BSNL Broadband from Upper Shilllong as the landline services and Broadband Services is extremely very very bad. Everytime we request a complain it works only for few hours and following the next day we as consumer face the same problem over and over again. And still I am a regular payee without any dues. But in return BSNL has been quite upsetting

Dear sir,
With reference[phone no:[protected]] we have been activated with hungama music on demand and hungama games on demand. They told us that it is just a free trial, but at present we are receiving bills with extra charges describing as hungama games on demand and hungama music on demand. We have never used that but we are being charged. So, i please ask you to deactivate that subscription plan
Thank you

I want to deactivate hungamma services monthly plan permanently in my bsnl telephone with immediate effect, the phone no is [protected]

Charges for music on demand_hungama :hmod_charges-sep_2016 170.00
Charges for movies on demand_ hungama :hmvod_charges-sep_2016 170.00
Charges for games on demand_hungama :hgod_charges-sep_2016 70.00

Please deactivate immediately

Dear sir,

I was complaining about just recharge it that they had a problem with airtel recharge facility. As a customer i couldn't make the recharge for airtel numbers since 1 months. I have just using this just recharge it service for recharging my airtel numbers. I was asked more time with customer care support officer they said the same answer. They replied lot of times only with the same answers.

1st reply:
Thank you for contacting justrechargeit.com

We will update you as soon as the issue gets resolved.

2nd reply.

Thank you for contacting justrechargeit.com.

Please note that airtel services are temporary unavailable due to technical issue. We shall update you once the services get resumed.

Finally i wanna tell you if it's not possible recharging airtel numbers they would refund all my balance to my bank account.

Someone picked my pocket while travelling by an BMTC bus yesterday evening. I had my Samsung cell with two SIM cards, namely BSNL and Aircel with numbers [protected] and [protected] respectively. Hence kindly block the numbers and if possible try to track the culprit, who said while Aircel number from another cell of my friend was called that he found inside the bus and then disconnected. I had also preferred a police complaint yesterday with Electronic city police station where I was told to come straight and give the complaint. However, the police personnel noted down my complaint. Kindly let me know the complaint number and the message may be sent to my friend's number [protected]. Thanking you in anticipation Shivappa n #1866
Govinda shetty palaya Electronic city Bangalore 560100

I got a msg 4rm BSNL tht I subscribed 4r 55678 offr of wallpapers which I didn't so did the process o[censored]nsubsription of the pack. But till now I didn't got my cut off money n again it has been activatd. I complaind in FB mesengr 2... n I got a reply 4rm thm tht they will solve the problem soon which they didn't till now. I lost 20 rs till now. Amount of money may b short but they shouldn't do this. They should solve the problem of their customers which they promise to do.

Dear sir
this is to request you to please arrange to change my billing address for mobile no [protected] the current address is as follows since all my mobile bills are going to my previous address hence i request you to please arrange to change my billing address as follows
#48, 1st floor 5th main, HBCS, ITI layout, 60 ft road.
Nayandahally
Bangalore-560039
thanking you
H.P.Mohankumar

I am having bsnl mobile no.[protected]. i am using the phone since more than 10 years. it is a prepaid mobile. i am using with stv. yesterday i. e., i have recharg with rs.43.00 suv. with ref. no. pgsm[protected], but due to my surprise it was not worked out. the usual charges of 0.90ps. is being charged. please do the needful. what i have to do the stv amount if it is not works.

Dear sir,

Last 3 months (august, september, october 2016) my land line number[protected] regularly getting fault and after registering the complaints, it took several days to clearing the complaints.

I request you, kindly go through my records and wave off the rents against the non working days.

Bsnl landline customer id - [protected]
Bsnl landline account no. [protected]

Dear sir,

Kindly change my bsnl post paid billing address (mobile) as i shifted to new address 3 months ago.

Mobile number - [protected]
Account number[protected]

Old address :-
Krishna kumar g. v.
50-116-7 near lions cancer hospital
Seethammadhara
Visakhapatnam

New address :
Krishna kumar g. v.
D. no:- 4-1/125 (f-302), ksr comfort homes
Purushotha puram
Visakhapatnam - 530051

My landline is dead/not-working since long. Earlier there was severe disturbance in the line, rendering the call inaudible. At present it completely dead.
Earlier also in 2015, complaints registered many times, for phone dead and/or disturbance in line. The problem is persisting since long. I remain out of ajmer many times for long durations, and remained complacent with regard to this problem.
Recently, on returning to ajmer, i registered a complaint ([protected], [protected]) on[protected], and they sent sms for ‘complaint resolved’ on[protected] without even attending to it. Again on[protected], i registered a complaint ([protected]) and they sent sms for ‘complaint resolved’ on[protected] without even attending to it. Their lineman came at the end of the day, struggled and line was restored, but had disturbance, for which complaint ([protected]) was registered again on[protected]. No response is with me so far, thereabout. Now the line is dead for the last 6-7 days, online complaints were made by me, but remained unacknowledged by sms. The complaints through ivr reveal that complaint is outstanding due to some technical reasons.

Sir ji, my mobile number is [protected] this is my new number, give miscal from [protected] many time miscall in dely oneday when i call attend he say he is police officer and use worng words with me. I am very sad... Please help me.. And block this number call and message i am a callage student. This [protected] give misscal 3 month i call back to [protected] my call cannect (Fowreding) to other number please help me.

The service has been irregular for the last 18 months. Complaints to the local authorities are trivialized and a stock answer is given if persisted. The usual answer is the metro workers are cutting the cables.
The local exchange office and the concerned officers dare us to take the matter to higher authorities.
Is this the culture of your organization? If so please provide the full address of the telecom board chairman and that of shri ravishankara prasad. I wish to know from them whether this is the norm of bsnl?

Sir., i have regiestred complaint 3 times in bsnl help center regarding the slow speed internet but they are not talking any action and are not bothered by my complain.. I got a call from local bsnl exchange and they say i[censored] want to get rid of problem then u sould bring modem with u in local office and they refused to visit our home... And then they updated their complaint status as resloved... This had happened with me thrice.. It has been almost 2 month that i am getting less 50 kbps speed and i am paying rs800 bill in a month

You can clearly see what kind of service they are providing to their customer in the picture i am giving to u... Modhi ji's dream about digital india.. Is waste... As government sector doesnt care at all