Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Concerned officer of the bsnl is requested to see my issue of service quality providing by bsnl to me. This complaint about land line phone service providing by patel nagar exchange, bsnl, ghaziabad. Bsnl is forcing its customers to disconnect their land line phone facilities without any fault. The other phone installed by bsnl at my location found working.

I am very old customer of bsnl, and i paid many unwanted bills for the benefit of bsnl after my complaint through email @ [protected]@bsnl.co.in on 24th march, 2008. My phone complaint was attended after completion of 25 days in 2008. Further, another complaint raised in june, 2011, and attended after completion of one month. Also, my complaint dated july, 2013 attended after completion of four months. The same problem was solved after completion of around one month in april, 2015.

More recently, my land line phone is dead from 14 july, 2016 vide complaint no.[protected]. None of the bsnl staff/ officer attended my complaint while i paid my bill on 7th august, 2016 for dead phone facility for avoiding any disconnection charges may be charged by bsnl. Not only this, without attaining my complaint raised during 14 july, 2016 for my land line phone, as my land line phone is dead from june, 2016, the bill for the dead phone generated from the patel nagar exchange, bsnl, ghaziabad for rs. 567 and due date was 26th september, 2016 vide invoice no. [protected] dated 4th september, 2016. I raised my complaint and informed time to time at
[protected]@bsnl.co.in [protected]@bsnl.co.in [protected]@bsnl.co.in [protected]@trai.gov.in [protected]@bsnl.co.in [protected]@bsnl.co.in

No rental rebate benefit was given to me for my phone while it was dead. Bsnl staff may be using bsnl service with good quality for making zero financial charges.

This is one kind of harassment by bsnl of its customers, concerned bsnl staff/ officers needs to be punished for not attaining my phone complaint.
Bsnl must give an rebate to such customers automatically.
Call charges details needs to be uploaded on the web portal which my be seen by its users.

I have submitted application form but they refused to give me new connection...but I am having the location at the center of city but still they are saying line fault is there...I have submitted application at Bsnl office pandharpur...district:- Solapur state :- maharastra

Plz sir I need the connection but they are also talking very rudely...they are saying at any how we are not going to give you connection...tell anybody who want..they said if you wanna make complaint go and make it we don't care anybody...plz take action...its my kind of request to you people...

Hello,

I want to Deactivate all Hungama service
I never activated any hungama services. I want all hungama services deactivated effective immediately and also refund my payment done for that unwanted service as soon as possible. Even the customer care of hangama is not picking the Call.

I have not used any service but you have deducted Rs. 280 /- from Sept.2016 bill. I will not pay this amount otherwise I will discontinue my land line connection and take private connection.

My land number is[protected]
Please take action immediately otherwise I will have to file a case in consumer court.

Respected sir,
My mobile number [protected] net balance was rs. 131.46 on Date 02 OCTOBER 2016. IN BETWEEN I TAKE 5 TO 6 minute Call. But now balance is. 106.15. I call your customer care 1503 But he donot give satisfied answer in this MATTER.so that you take action Immediately and provide my wrongly Deducted balance.AND THE DETAILS OF MY BALANCE DEDUCTION STATE MENT.
My name SUBHASH CHAND
Contact Number [protected]
[protected]

It is noticed that from my bsnl telephone bill for august & sep. 2016 that one time charges for hungama music, movie, games is billed Rs.489 & 116.43 with out my consent for the plan. I therfore request you i do not wat the hungama plan. I want deactivate the BSNL Hungama plan. My telephone no is[protected]. kindly deactivate tthe bsnl hungama plan immediately. g srinivasagan.

I, Pavan living in Puttur, Andhrapradesh, 517583. I had contacted BSNL office to get new internet connection many times. Everytime they say wirelines are damaged in your region so we cannot provide connection. But BSNL planned to provide data RS.249 at cheaper price without proper connections in INDIA. Are we going to make digital India success?? resolution is not for my sake, it is for all rural students.
My contact number : [protected] / [protected]

On 06 August 2016, I was in need of bsnl prepaid mobile recharge therefore I tried online recharge on bsnl portal but the transaction failed two times and amount deducted from my a/c. The Tr. Ref. No. are IGOCMCCSC5 Rs 128/- and IGOCMCDO9 Rs 128/- . I Complained to concern bank, they processed my complain and informed me to make the contact with merchant site.

I have changed from Post paid phnoe No.[protected] to prepaid in the month of April 2016. I have paid an amount Rs, 603/- while taking the post paid phone connection. the Deposit is still pending with your department for the reasons known to you only. Kindly refund the same immediately.
S.Suresh Gopal
2-2-3/185, Qtr.No.176, TRT Quarters Vidyanagar,
Hyderabad 500044.

When i went for new connection of landline and broadbrand connection they are giving a correct information and not providing me form for new connection they making a big delay, [ if your not able to provide a new connection then please stop giving adds ] don`t make the people foolish by your useless adds. If your not able to provide me a new connection from the nalgonda rural area what bout villages

Bsnl line is disconnected on 20, 21st street from[protected] till today[protected] it’s not resolved.

Reason from bsnl korattur exchange employee and ae: corporation people disconnected the street main wire while doing maintenance work and until that work's gets completed, we won't proceed since we don't have permission from the corporation.

I got the above response on 15/9/2016 after that no one is picking the call.
I don't know why they can't ready to take action in any alternate way.

So i am planning to move to private sector broad band connection, since at-least i may get a basic customer service from them. recommending same to new & existing users.

I am not using this line. I left from this house address. So please cancel and disconnect this land line from this date.
My email address is : [protected]@gmail.com

My mobile number is : [protected]

My new house address is : pushpavanam kuppusamy
7 viswanathan street
Raja annamalaipuram
Chennai - 600028

Request cancel landline :[protected]

Since 1st oct.2016 my internet service is totally failure. i made complaint in s. d. o. mawana office. on 8th october2016 at about 4 pm mr. rahul came and he has started internet. but a short period of 1 hour on the same date i. e. 8th october, dsl has not been working. yesterday i. e. on 13th oct.2016 a lineman came here and he has tried to set dsl but in vain. thus for about a period of 15 days i have not been getting my internet services.

I had recharged my prepaid mobile No. [protected] with STV for Rs. 56/- (internet) on 09.10.2016 and Rs. 44/-and Rs. 36/- on 10.10.2016. However, the benefits of the same were not extended. I came to know of the same when I found that my main balance is being used for internet access. I spoke to BSNL helpline on 10th and was told that due to technical problems, the same have not been activated. Today, I again spoke to your helpline and was told that I shall have to go to BSNL office at Dehradun for updation of the same. Is it not shameful on part of BSNL that a customer has to spend more than Rs. 100/- for updation of STV for Rs. 100/-.

How more time will BSNL take for updation automatically. Can I know on my mail ID '[protected]@gmail.com'

On october 3rd 2016 i registered for a new broad band bsnl connection thru bsnl website registration form. October 4th i got a call from a person claiming to be bsnl executive and he explained me about the plans and he took all details.
By evening he send an executive to collect money of 1591 and documents for futhur process. The person gave a bill and visiting card of avim global solutions and told me that i will be getting a bsnl connection in 4 days.in that particular situation i thought bsnl has involved some third party for broadband and did not doubt the person.
Now that i am trying to call all the mobile numbers he gave everything is switched off. And i contacted the bsnl office they told me that this is fake and there are many chating going on like this.
Though bsnl is aware of this kind of cheating going on was there any action taken from your side to stop it or trace it?
I have the bill and visiting card they gave will it be of any help to trace these people?

मेरा बीएसएनएल leadline no [protected] है | जिस पर ब्रॉडबैंड कनेक्शन चालू है | जो की pitramlal & compny के नाम से जिसका addresh -vpo -सुल्ताना, th -चिड़ावा dist -झुंझुनू (राज) है | ब्रॉडबैंड की आवश्यकता नही होने के कारण हम इस ब्रॉडबैंड कनेक्शन को बंद करवाना चाहते है | इस विषय पर हमने काफी बार चिड़ावा एक्सचेंज पर प्राथना पत्र दी है तथा कई बार ऑनलाइन शिकायत भी की है पर ये ब्रॉडबैंड कनेक्शन बंद नही हो रहा है जिसका हमे बिना उपयोग लिए बिल जमा करवाना पड़ रहा है | चिड़ावा एक्सचेंज से हमे ना ही तो कोई प्राथना पत्र प्राप्ति की कोई रसीद दी जाती है और ना ही इस विषय पर कोई काम हो रहा है | एक्सचेंज में जाने पर प्राथना पत्र तो ले ली जाती है पर ना ही तो कोई प्राथना पत्र प्राप्ति की कोई रसीद दी जाती है मांगने पर प्राथना पत्र वापस ले जाने के लिए कहा जाता है | इससे हम काफी परेसान हो चुके है | इसलीए आप से अनुरोध है की आप हमे इस समश्या के समाधान के लिए हमे जरुरी सलाह दे या इस समश्या का समाधान करवाये |

धन्यवाद regards
pitramlal & compny

Sir this is in regard to the bill paid of my bsnl no [protected]. It costs very high 2909. Plz check the usage and adjust the left amount. Sir i even contacted bsnl regarding the same issue but issue do not resolve. Sir i paid this bill from my paytm account Order No is[protected] and CC Transaction No [protected] sir plz the usage and refund the amount. Plz take a strict action against bsnl so that they do not do such a thing to any one

My bsnl prepared card number is [protected]. I need call & sms details from 05th october to 12th october 2016, because during some period on dated 09th oct, 2016, i have received some calls and sms's but due to some problem i have not received calls & sms's. So please send me the call & sms details for the above said period.
I am vert thankful to you,
Thank you!

Sir/madam,

This is very embarassing to report the clever cheating method adopted by these telecom operators to deceive customers of their hard earned money, through Value Added Services. These services pop-up in middle of a web page, not providing clear info and having an only one option 'OK', making the users unintentionally click it. Moreover, there is no more confirmation and money is deducted within seconds, followed by a text message quoting its acknowledgement. Without any other option, calling the customer care doesn't prove a least bit helpful- they dont know what the so called VAS is about, or say something like 'server is down', or 'we arent responsible' or ' put in hold and made to wait 10-15min, though waiting time was under 300secs' and they refuse any form of refunding. They even refused to transfer my call to other concerned manager to voice my pain.
I have again lost Rs.29/- to this atrocity, dont remember how many times this happened in the past.
Hence, I request you sir, to consider this type of cheating disguised under VAS of this BSNL service and others provider's, strictly . please escalate this concern, considering there are many others suffering the same agony as mine and provide justice . Thank you

I was having land line phone no[protected] with broad band connection.
On 12th july 2016 i have surrendered the said phone, and as told to me, enclosed my bank a/c xerox copy for crediting my deposit amount.
Then on 16/7/2016 i have received one sms messagestating that
"your request for disconnection of phone[protected] with reference no
[protected] is provisioned. Pl contact1500 for any queries"
After this a month ago i have contacted our telephone exchange office at kaghaznagar, but they told me refund will take some more time.
Now even after lapse of more than two months the refundable amount is not so far credited to my a/c.
Kindly look into the same and arrange for crediting the refund at the earliest
Thanking you
From,
D. T. Choudhari
Cell no.-[protected]

I am applying for BSNL TTA Exam 2016, My Reg No. is 1338916. I
initiated a payment request on 8th August, 2016 using website portal,
after then the amount of Rs 1008.63 is deducted from my bank account,
but it was not updated on the www.externalbsnlexam.com website and the
payment status is still pending & a popup was generated showing that
"the deducted amount will be credited back within 15 Days".

As per deadline of the exam is 10th August, 2016. So, its my
compulsion to pay the amount in the given period. I again initiated a
payment request on 10th August, 2016. At this time, amount of Rs
1008.63 is deducted & the payment status on www.externalbsnlexam.com
website is successful.

Now, total of Rs 2017.26 is deducted from my bank account, and till
today there is no amount credited back in my bank account.
So, i request you to look into the matter & refund the amount as soon
as possible, because already the matter is so much delayed.