Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My name is ARVIND KUMAR. I applied online for JE post in BSNL and during payment money get deducted from my account and payment status shown as pending. Actually payment get failed first time but money deducted. Then again I paid Rs.1008.63
and then it get completed successfully.
It happened on 7th august 2016 but today is 7th September and till now it is not refunded back.

My registration number is 1203297.

Respected Sir/madam i have applied for the post bsnl junior engineer and for that i paid rs.1000 through net banking and amount is debited from my account but application not completed and i have not received any messages my mobile, i got only e-mail payment transaction is success, again i re login the application it's came payment mode and i paid second time 1000 rs this time transaction is success i got message my mobile and e-mail also. My concern is how to get back my first payment money,
My Provisional Registration No. 1346368

First transaction details:-
Dear kuldeep yadav

You have successfully made a payment of rs. 1019.54 for your order on bharat sanchar nigam limited tta using atom gateway. The atom transaction reference no. For this payment is[protected]Details annexed below).

Merchant name: bharat sanchar nigam limited tta
Merchant site: www.bsnl.co.in
The charge will appear on your credit card / account statement as bharat sanchar nigam limited tta
Transaction date & time[protected]:54:43 pm
Merchant transaction reference no. Jettajul16_[protected]
Atom transaction reference no. 19555997
Payment mode net banking
Bank name state bank of india
Amount 1019.54
Customer name kuldeep yadav
Customer email id [protected]@gmail.com
Transaction status success
Regards,
Kuldeep yadav

I would like to bring to the notice of the general public and to the bsnl authorities, the pitiable condition of the landline phones in my village, uccassaim, bardez.
First off, the cables are laid in open drains, on poles and in shallow holes dug in the ground with open wires. During the monsoons, the situation is abominable…all we get is static and cross connections.
Complaints are lodged and the bsnl personnel take their own sweet time to tackle issues. Try to remind them, and a voice message tells you that your complaint is pending. For over two months now, i have been facing problems with my landline, no. Xxxxxxx. A complaint was lodged. After more than a month, it was attended to…carbon was cleaned off the open wires, i was told that the splitter was faulty and the phone “worked”…just for a couple of hours…and then we were back to square one…static, cross-connections, phone ringing but only static. Try to lodge a complaint, but i am reminded that a complaint is already lodged.
I am not the only one facing this problem, there are many people in the village who are sick and tired of lodging complaints which seem to have no solution. To try and find a solution, a small delegation from the village went to the divisional managers office in mapusa and made him aware of the problem. His take was that the local bsnl man would look into the matter, but he himself could not get through to his own person. He assured us that things would be rectified…but nothing has happened.
I made a call to the bsnl office in panjim, giving my details…the problem still remains unsolved.
So here is my issue…i do not get a mobile signal in my house or else i would have dumped bsnl long back for their lackadaisical attitude and rotten service. Tried asking another service provider to check if we could use their wireless services, but that too does not work – no/weak signal. So, like it or lump it, we have to depend on bsnl…at least the internet works, albeit at its own pace though it is a broadband connection. But i choose not to lump it and am quite happy to bell the cat.
Just because you have a monopoly, does it mean you can do as you please? The fact that bsnl is not recruiting new people, that they do not have their own staff to handle complaints but use contract labour, that most of them are near retirement age, that being a government agency it takes time for them to get spares, that private players are digging up their cables, etc., does not hold water as far as the consumer is concerned. What we need is accountability, the ability to accept that they are wrong and the determination to take steps to rectify mistakes/errors. What we need is competition in the wired connection area to give bsnl a run for their money…or else they think they rule the roost and we have to take whatever they dole out.
At home, i am incommunicado as far as the outside world is concerned…the only saving grace being the internet and wi-fi which helps me stay online with social media…if i do get a mobile signal in the house and a call…i have to run to a suitable location outside the house to take the call…making a call also entails the same exercise. Oh, i get it, i get it…bsnl is not providing services just to keep me fit…ha ha ha.
Would request bsnl to have open forums where people can come and meet them and get their problems and issues resolved…let us not sweep issues under the carpet, make excuses or feign ignorance…let us see how we can work together to sort issues out…let us not be arguing, shouting and retaliating in anger, rather let us try and see how things can be made easier for all. I have nothing personal against the bsnl staff involved, all i want is to get proper services and to get my money’s worth…is that too much to expect? Or am i just paying for the salaries of the bsnl staff and not getting anything in return? Do the local staff expect me to give them ‘bakshish’ or a little ‘tea money’? Sorry guys, no can do. Just do your job…you are paid for it…
I am pretty sure that mine is not an isolated case and that there are umpteen such cases all over goa…bsnl, what is your response? Or are you so comfortable that what we say does not matter?

Since last 3 months 24013119 and 24015033 of acharya n. G. Ranga agricultural university (Angrau) phones at head office, rajendranagar not working since last 3 months. Now and then the technicians come and visit pretend to be tracing the lines and go but the problem not solved. At this office of angrau, rajendranagar there are only 8 or 10 landline phones out of which these two phones are not at all working since last three months. Bills are being paid regularly even though office is working from guntur at present.

I have been complaining about problem in broadband connection for the past 5 days but it has not been resolved as of now. Bsnl claims that it will resolve issues in 24-48 hours. I wonder how they are calculating this time period. The people in the exchange are making a fool by saying that they are sending a technician everytime. The service provided is so pathetic. They should noy have started providing services if they cant handle it..!!

Hungama are activated on my bsnl broadband without my consent. Pl. Deactivated. My no. Is [protected]

Hi,

After filling all the details for the required sources from the bsnl bill like the customer id and bb id, the new registration is just unable to create, it says invalid user id or email id.

Even the portal id and the password seems not working!!! I wanted to change the existing broadband connection as it's highly cheating, there's no way to change!!!

Regards
Taahir

My Broadband is not working from last 2 month, I have done many complain to bsnl office but they do not response. one BSNL executive come after many many complain, he did not solve the issue and still my internet is not working.

I have to taken action against BSNL because I have paid bills but my internet is not working .Please resolve my internet other wise I have to cancel my connection with BSNL.

MY Phone number : [protected]

Dear sir/madam,
My landline set is a very old set more than 05 years. Now the keypad is not working properly. Nois disturbance is there while talking. Kindly arrange to replace with new caller id telephone set which is very useful and required for us. I appreciate your immediate needful approach.

We are commercially important customers
With regards,
Rajasthan jat samaj sansthan

Ph. No[protected]

Hello Sir G Me Dinesh Kumar From Gadana Vaya Ranawas Tehsil Marwar Dist Pali Rajasthan se hu Mera Landline Number[protected] Mera Emitra Liya Hua He Gav Gadana Me To mene BSNL ka Brodband liya 27/07/2016 ko mene marwar junction se liya 6 days bahut acha chala brodband 7 days ke mrng me band ho gaya to mene bahut compane ki 198 par bhi ki aur[protected] par bhi ki aur marwar me office me sharma ji ko bhi bola par unhone do din ke bad sahi ho jayega bole 10 days ke bad line chalu hui to mene kuch nahi bola 5 days aur chali wapis brodband band ho gaya phone kaam kar raha tha to mene bola mera phone kaam kar raha he brodband band ho gaya to bole aapka sham tak ho jayega 23/08/2016 se mera telephone aur brodband band he mene itne phone kiye pali marwar ranawas abhi taka mera phone chalu nahi hua to ab mera emitra ka pura kaam pending pada he ab me kya karna unko to govt salary deti he kaam karo ya na karo to bhi ab hamareko kon dega itne din brodband band hua so uska payment min 12600 ka loss ho gaya mereko me to sirf yahi kahuga ki agar ye bsnl wale kaam nahi karna chahte he to ye office me kyu bethate he

My land line no.[protected]from the last 6 months my broad band is not working properly instead of several complaints the technician is attneding sometimes immediatelyl it is not working i completely fed up with bsnl broad band, this is a last chance i am giving a complaint to you sir concerned pl respond i am unlimited plan taken sir, from the last 18 years i am usinsg bsnl broad band but completely fedupped

Our Wi-Fi is not working since three days and there is no response from local office. Our old complaint no is [protected]. And if we call on this no[protected] they don't receive the call and even on this no [protected] please take a strict action, and there are many problems we are facing through this problem and in one month 15 days Wi-Fi doesn't work.

I am Apratim from Uttarakhand.I switched on my router and after five minutes, I was offline.I just cannot understand that why this government ISP cannot maintain its continuous internet connection for five minutes and though it charges more than I expect.This network issue continues for days.When called, many of them, you won't believe it, are drunk on duty if they pick the phone.I do not know why the government is feeding this white elephant.

My landline no.[protected]
I got reversed my hungama charges for July 2016 bill after my complaint. I also received the deactivation mail to email id. To my shock I received bill for August 2016 for Rs.248/- Kindly reverse the charges since I already paid. I already got deactivated the services. How I was charged for the month of August 2016
Kindly look into this and do the needful.
Thanking you.

I made a complaint at Hyderabad India about the landline dead through online and also from 198 so on. This was made 5 days back. The exchange is Nizampet. If an government organization like bsnl fails to act & rectify on such complaints that too in cities like Hyderabad. It is time for government of India V to take a view on such unproductive organizations at the earliest.

Sir this is to bring to your notice that the hungama service was activated on the number[protected] registered in name of S.S.Pillai.
The plan is of no requirement . So, Its a request, kindly deactivate the service from the above number. Do, it needful as the hungama service is adding more charges with the Bsnl Net Plan Bill.Do, the needful as soon as possible.

Dear Sir,
I lost my mobile handset alongwith my sim card at Dehradun. My mobile no. Was [protected] . The SIM was issued from Hisar Haryana. Also I contacted customer Care at Hisar Telephonically but they gave this website to complaint. I want to block the sim card so that no one can misuse it. I request the bsnl to block my sim immediately.

Virender Singh Arya

My BSNL landline Ph No 2420025 at Bareilly Cantt Bareilly is not working since last 8 days. I registered complained at BSNL no 198 with complaint no [protected]. Nobody attended the complaint but I received completion report on my registered mob no [protected].
I have again registered complaint, this time on No 1500 of BSNL provided in completion report message. Still awaiting for complaint to be attended.
Last time when this no went off road it took more than 15 days for BSNL to make it functional. They charged full bill for that period also.

Even after repeated followup for more than a month there is no action by he bsnl service to install net connection at my residence.i am already a user of bsnl services and needed another connection as we have shifted to another residence.
Never experienced such a bad response from a services team.probably bsnl dharwad branch is acting as a conventional government organisation troubling public

I am from coimbatore and after repeated complaints my problem has not been solved.
The BSNL in charge whenever picks up the phone ask me to call other number and transfers the responsibility to others.
I need the broadband for my projects. I will be grateful if the higher authorities looks into the coimbatore BSNL Branch. My land line number is [protected]
Thanking you