Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,
Corresponding to phone[protected] we have submitted multiple complaints to help fix a dead landline and absent wireless internet connection. It has been 1 month and 22 days and no action has been taken yet.
After one week from our initial ticket, a technician visited our house and said that the line was active at the box downstairs but the wires leading up to my apartment are damaged. He also said it might be 1 week or 10 days before he gets the wires since the branch was out of stock.
Since I'm currently overseas on work, my mother, a senior living by herself, has since made multiple follow-up complaints. Each time she is promised immediate action but nothing has happened. Despite no connection at the house, we have received a bill for Rs. 1006. Our neighbors and the building security have been suggesting to my mother that the technician is possibly delaying action for want of bribe.
Since we have not been asked for any explicitly, I will continue to believe in the sanctity of service and trust that immediate action can be taken in this regard. Also, I request a reversal of the Rs. 1006 charged to the account since I should not be charged a fee for NO service.
I'm reachable at[protected] if you would like to speak further. My mother, acting on my behalf, can be reached at [protected]
Regards,
Satish

Since a month.. internet is not working at my place. I have made a complaint hell lot of times to the customer care and the respective person responsible for the same.. but no action is taken yet. Its very disappointing and hard to say this but it has the worst customer service. I hereby clearly mention that I need my broadband to be working maximum by tomorrow. . Its hard wothout internet at home for us to do our jobs

I have been charge a sum of rs.365 in the bill no [protected] date 03/06/2016 and rs 340 in the bill of [protected] dated 03/07/2016 and rs.362 in the bill [protected] dated 03/082016 charge against bsnl hungama movie/music on demand. I would like to bring to kind notice that i have not either subscribe to or utilised this service so far. Therefore i request you leave necessary step to refund the amount from my bill and unsubscribe this service with immediate effect.
My landline phone no.[protected],
My accont no: [protected]
My address: b-88 hawa sarak nandpuri jaipur, near geejgarh vihar colony shyam nagar.

Name: kritika sharma
Mobile no :[protected]
Email address: kritikasharma525. [protected]@gmail.com

Hello

I have not opted any value added service in my landline number
[protected] accout no.[protected] chennai circle but i was charged rs.489/- in every bill since april 2016 as one time charge.
I find no reason for the same since i was not in station for the last three months i could not take the matter.
In every bill they charged as one time charge what it means that also i could not understand
Please take up with concerned and arrange to refund the money what i have paid since april 2016

Thanks
Regards

B renganathan
Mob. [protected]

Sub: DEAD TELEPHONE AND BROADNABD SERVICES FOR LAST 4-WEEKS. Tel. 273629 at Roorkee

The above telephone (273629) is dead for past 4 -weeks. Neither telephone nor the Broadband is working. Registering the complaint on 198 has no effect. After few days SMS is received that the complaint is resolved. While the fact is that nothing is working.
I am paying @ 1100/- pm for very poor services. In addition I have to pay to other service providers.
The complaint may please be looked into. And the Broad band charges paid to BSNL for the interim period may be refunded immediately.
Thank you.

( B.S.GUPTA)

2 month se mere lendline bill me hungama ke 500 rupees add ho ke aa rahe hai jabki service khud company ke taraf se hui hai yah khud company ne man liya hai fir bhi service deactiveat nahi kar rahi hai mene 3 bar deactivet keliye mail bhi kar diya our call bhi kiya fir bhi hungama vale paisa kamane me mahir hai ye aab bardast nahi hoga bas ho gaya aapki kisi bhi prakar ki service ki hame koi barurat nahi hai aap aapki service band kar hame hamara aamount refound kar do yahi vinanti...

Hi i lost my mobile with sim card in salem railway station. Someone stolen and now its switched off. I cant find them. Pls help me in this. I am using this number fr more than 20 years, this no s more important for me. All my clients contact me in this no. So pls block it fast so tht i can buy the same number my number is [protected], pls block the sim my temporary no is [protected]

Hello sir/ma'am,

I have cug sim card of bsnl, the scheme for cug sim is 2 rs per day, and this company cut charges on every phone call per second. This is very disappointing, when i called on customer care, they tell me that, you need to give complaint to bsnl office. And when i went to bsnl office, they give very unusual reason, they said - you need to recharge your both sim cards with rs 100. Then it will be started. I does as said, but still i have same problem.
So, please help me to solve this.

I have applied for bsnl tta exam from my hdfc account. The provisional registration number of my application is : 1184909.

When i have done the transaction twice (Rs 2000) it showed that the transaction was broken. But the amount got debited from my account. A failure message was not even send to my phone or mail stating that amount will be sent to my bank account. Just on the screen it was shown that the amount will be credited in 5 days. I have applied on august 07th but till today it is not refunded. Please do something.

I have taken a new sim no: [protected], for which the authorities told me to recharge for rs. 49..
I didn't know that exact 49 needs to be recharged.. So i recharged for rs. 100 on 5th august 2016..
But i didn't get the new number activated..
So the next day, 6th august, again recharged for rs. 49, that also haven't worked..
Both these i did online from south indian bank's paytm application..
Both amounts got deductied from my sb account at same moment..!!
But still the amount haven't returned yet..
Kindly do the needful..

Since 3/4 months I am finding that around Rs.250 to 300 have been deducted towards bsnl hungama games and movies plans which I will not be able to afford.I therefore request you to deactivate all plans related to games and movies on bsnl hungama immediately on my landline number[protected] as I do not want to use these plans . satyanarayan mishra

I have applied for bsnl tta exam, money is deducted from my account but it is showing to pay the amount again. My money is not refunded till now also i was not eligible for writing bsnl tta exam as i didnt pay the amount.
I called to the corresponding number given, but it is disconnecting. I even mailed to them but there is no reply.
My registration number : 1435981
Mail id: sravani. [protected]@gmail.com
Dob: 28/02/1991

Dear sir,

Ref :- deactivate of hungama movies, music and games on demand.


Value added services like games on demand, music on demand, movies on demand by humgama are activated on my bsnl broadband without my consent and i want to deactivate the above from my broad band.. My phone number[protected].
Please deactivaate immediately and arrange bill wich i used i got bill 1399 but actual i. E's without humgama plan i will be ready to pay so please correct my bill send it to me, deactivate hungama plan immediately.

We applied for internet connection through our application no. A[protected] in gm, bsnl sonipat haryana we deposited rs. 713507/- as per their demand note on11/03/2016 according our sbi bank statement. They promised us to start our services in one month. We today they did not started our services. We approaching everyday. But no body hearing us. Please return our money with interest we are loosing our business. Please help us to slove matter

This in regarding to disconnection of bsnl telephone number[protected]As we have been transferred from ghaziabad to delhi). We have submitted the application for the same and which is duly acknowledged from bsnl staff on 25th feb'16. Telephone bill of above said number paid till feb'16. However after lapse of more than five months we have not received any communication for the same. I further submit that despite regular contact over telephone and personally to your vasundhara office, there is no proper response from respective office.

This shows very poor service from bsnl office and makes us to avoid taking this connection in future.

Regards,
Anshul bansal
[protected]

I have been subscribed to bsnl hangama packages by bsnl without my concurrence and gone ahead to charge rs. 194/- and rs. 240/- respectively in the last two months (Refer bsnl invoices no [protected] dated 05/07/2016 and [protected] dated 06/08/2016 respectively). I state here that i have never ever used or logged-in to use this package. When customer care was contacted by me today (20/08/2016), i have been told that i have been subscribed for the package after speaking to my wife on my phone[protected] on 07/07/2016. This statement is totally incorrect. Whereas on 07/07/2016, it was told by them to use the trial package as promotional offer and thereafter within few days they will be giving me a call for confirmation of subscription. However, i never received any call thereafter, but started charging me as mentioned above without my concurrence against the ethics of customer services. It is reiterated that i have never ever logged in or used hangama packages.

Bsnlneed to be directed to refund the undue charges levied on me (Rs 194/- and rs 240/- ie, total rs 434/-), by adjusting it in my subsequent bsnl bill.

Incoming calls of my bsnl number [protected] barred from december 2015 uncalled for. Requested above hundred times to many officers of bsnl cc and bsnl office bihar sharif to start incoming calls but result zero zero zero zero. They are throwing each other.
Bihar bsnl ke kuchh officers corruption me lipt hain. Dusre network se milkar aur fayda pahuchane ke liye bsnl users ka problem solve karte hain taki consumers paresan hokar dusre network me chhale jayen..
Dusre network se milkar and fayada pahuchane ke liye bsnl ka network ko jhanbhujhkar khrab kiye rahte hain taki consumers dusre network me chhale jayen.
Common sense ki baat hai ki jab reliance airtel vodafone idea aircel etc ka network aachha hai to bsnl ka network kyon nahi aachha ho sakta hai jabki bsnl ke pass dusre network ki tulna me jayada sansadhan officers/employees hain. Aagar bsnl authority practical me result dekhna chhahta hai to bsnl ko one year ke liye private company ke haath me dekar dekh le. Officers/employees ko public ke paise se salary milta hai to kya chhinta.
Bihar ke log bsnl ko bhayi shahb nahi lagega ke naam se jante hain. Fir vi bihar bsnl ke kuchh officers ko laaj sharam nahi hai.

Central government digital india banane me lagi huyi hai lekin bihar bsnl ke kuchh officers bsnl ko digital corruption banane me lage huye háin.
Lall fitasahi ke chhalte 3 g network bud se badattar hai 2 g vi thik dhang se nahi chhal pata hai. Nalanda district ke bihar sharif me aur bihar sharif ke nazdik lagvab 30 muhalla/village me network bud se badattar hai.
Bsnl ke officers ki activities and sampati ki jaanch gopniye dhang se cbi ib se karbayi jaye. New towers lagaya jata hai usme kitna ghotala hota hai ki vi jaanch confidential dhang se karbayi jaye. Kitna towers function kar raha hai and kitna dead and irregular function karta hai ki ekaek raid kar jaanch kiya jaye.
I again request you to please mere number ka incoming calls shighra chhalu kiya jaye. Saath hi network sudhara jaye.

Sir,
Kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid mob no:[protected] 15.08.2016from 20.08.2016 to till date, where as i am studing in warangal i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to know my call history.
Thanks
Vedprakash gautam
My mail: [protected]@gmail.com

In this month my landline is been out of work for 3 times
& from last past 9 days its been not working
On 11/8/2016 i hd complint to bsnl & i hd got an complain no - [protected]
& still today is 19/8/16 no responce i hd got means from past 9 days its been not working
They are just telling 48 working hours it would be resolve but what does it means
I am not at all getting any service from them
Today also i hd complint them so more 48 hours they needed for it
My landline no[protected] which is not working from past 9 days continusely
& its not been 1st time i am getting this problem from past 3 months the condition is like this only
My mobile no is - [protected]

Dear sir,

My land line[protected]thuravoor exchange/ernakulam ssa) is dead for the last 7 months. this land line is having problems for the last few years. many times complained about it but still not working and receiving bills regularly for more than rs.400/-. we did not make even a single call for 7 months.

Kindly check this matter and solve my problem.

Yours faithfully,

Johny p. p.
Punnassery house,
Thuravoor p. o.
Angamaly, ernakulam district
Kerala