Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have surrendered my landline and broadband connection on 9 th june 2016 for my landline no.[protected]. I have paid all their dues and have applied for refund of deposits via writing along with application of cancellation on 9 th june 2016. It has already been more than 2.5 months and i have still not received refund of my deposit.
Kindly grant me my refund.

Please deactivate bsnl hungama plan as soon as possible. At the time of some marriage ceremony i accept bsnl hungama plan on 26/05/16. After successful completion of that marriage ceremony, we are not using that plan. So kindly deactivate bsnl hungama plan of id no-154876. I am a senior citizen, recently retired from my service. I can"t pay rs 339/- on demand for bsnl hungama plan per month with separate landline & internet charges. If you disagree to disconnect bsnl hungama plan very soon i have to think about total deactivation of my land line.

With due respect i would like to state that there has been an unnatural deduction of balance of 53 rupees from my mobile no [protected].
There was an off of 14 rs. Recharge for 90 mb data with 2 days validity
I did the recharge and used it on 22-aug, 2016. The data usage was deducted from the recharge
On 23-aug, 2016 when i used it, it got deducted from my mobile balance of and 53 rs. Was cut
On calling customer care they claim the plan is for 1 day where online it shows 2 days.
I did the recharge based on what information was available on the paytm site.
Please look into this matter and reimburse my 53 rs.
Its upto the authority to decide whether customer care people are unaware of offers or paytm site is giving false informations but i want my reimbursal to be done anyways

Regards
Nafees
[protected]

Dear sir,

I am mahavir prasad, from rewari haryana, i have bsnl sim -[protected]
2 time i have my submit paper in airtel counter for porting, both time bsnl reject my porting request
Bsnl say :- contractual obligation violation
Pls. Help and porting my sim into airtel otherwise i will discontinue this sim

Pls. Forward this complaint to concern department
Regards
Mahavir prasad

Hi,
Corresponding to phone[protected] we have submitted multiple complaints to help fix a dead landline and absent wireless internet connection. It has been 1 month and 22 days and no action has been taken yet.
After one week from our initial ticket, a technician visited our house and said that the line was active at the box downstairs but the wires leading up to my apartment are damaged. He also said it might be 1 week or 10 days before he gets the wires since the branch was out of stock.
Since I'm currently overseas on work, my mother, a senior living by herself, has since made multiple follow-up complaints. Each time she is promised immediate action but nothing has happened. Despite no connection at the house, we have received a bill for Rs. 1006. Our neighbors and the building security have been suggesting to my mother that the technician is possibly delaying action for want of bribe.
Since we have not been asked for any explicitly, I will continue to believe in the sanctity of service and trust that immediate action can be taken in this regard. Also, I request a reversal of the Rs. 1006 charged to the account since I should not be charged a fee for NO service.
I'm reachable at[protected] if you would like to speak further. My mother, acting on my behalf, can be reached at [protected]
Regards,
Satish

Since a month.. internet is not working at my place. I have made a complaint hell lot of times to the customer care and the respective person responsible for the same.. but no action is taken yet. Its very disappointing and hard to say this but it has the worst customer service. I hereby clearly mention that I need my broadband to be working maximum by tomorrow. . Its hard wothout internet at home for us to do our jobs

I have been charge a sum of rs.365 in the bill no [protected] date 03/06/2016 and rs 340 in the bill of [protected] dated 03/07/2016 and rs.362 in the bill [protected] dated 03/082016 charge against bsnl hungama movie/music on demand. I would like to bring to kind notice that i have not either subscribe to or utilised this service so far. Therefore i request you leave necessary step to refund the amount from my bill and unsubscribe this service with immediate effect.
My landline phone no.[protected],
My accont no: [protected]
My address: b-88 hawa sarak nandpuri jaipur, near geejgarh vihar colony shyam nagar.

Name: kritika sharma
Mobile no :[protected]
Email address: kritikasharma525. [protected]@gmail.com

Hello

I have not opted any value added service in my landline number
[protected] accout no.[protected] chennai circle but i was charged rs.489/- in every bill since april 2016 as one time charge.
I find no reason for the same since i was not in station for the last three months i could not take the matter.
In every bill they charged as one time charge what it means that also i could not understand
Please take up with concerned and arrange to refund the money what i have paid since april 2016

Thanks
Regards

B renganathan
Mob. [protected]

Sub: DEAD TELEPHONE AND BROADNABD SERVICES FOR LAST 4-WEEKS. Tel. 273629 at Roorkee

The above telephone (273629) is dead for past 4 -weeks. Neither telephone nor the Broadband is working. Registering the complaint on 198 has no effect. After few days SMS is received that the complaint is resolved. While the fact is that nothing is working.
I am paying @ 1100/- pm for very poor services. In addition I have to pay to other service providers.
The complaint may please be looked into. And the Broad band charges paid to BSNL for the interim period may be refunded immediately.
Thank you.

( B.S.GUPTA)

2 month se mere lendline bill me hungama ke 500 rupees add ho ke aa rahe hai jabki service khud company ke taraf se hui hai yah khud company ne man liya hai fir bhi service deactiveat nahi kar rahi hai mene 3 bar deactivet keliye mail bhi kar diya our call bhi kiya fir bhi hungama vale paisa kamane me mahir hai ye aab bardast nahi hoga bas ho gaya aapki kisi bhi prakar ki service ki hame koi barurat nahi hai aap aapki service band kar hame hamara aamount refound kar do yahi vinanti...

Hi i lost my mobile with sim card in salem railway station. Someone stolen and now its switched off. I cant find them. Pls help me in this. I am using this number fr more than 20 years, this no s more important for me. All my clients contact me in this no. So pls block it fast so tht i can buy the same number my number is [protected], pls block the sim my temporary no is [protected]

Hello sir/ma'am,

I have cug sim card of bsnl, the scheme for cug sim is 2 rs per day, and this company cut charges on every phone call per second. This is very disappointing, when i called on customer care, they tell me that, you need to give complaint to bsnl office. And when i went to bsnl office, they give very unusual reason, they said - you need to recharge your both sim cards with rs 100. Then it will be started. I does as said, but still i have same problem.
So, please help me to solve this.

I have applied for bsnl tta exam from my hdfc account. The provisional registration number of my application is : 1184909.

When i have done the transaction twice (Rs 2000) it showed that the transaction was broken. But the amount got debited from my account. A failure message was not even send to my phone or mail stating that amount will be sent to my bank account. Just on the screen it was shown that the amount will be credited in 5 days. I have applied on august 07th but till today it is not refunded. Please do something.

I have taken a new sim no: [protected], for which the authorities told me to recharge for rs. 49..
I didn't know that exact 49 needs to be recharged.. So i recharged for rs. 100 on 5th august 2016..
But i didn't get the new number activated..
So the next day, 6th august, again recharged for rs. 49, that also haven't worked..
Both these i did online from south indian bank's paytm application..
Both amounts got deductied from my sb account at same moment..!!
But still the amount haven't returned yet..
Kindly do the needful..

Since 3/4 months I am finding that around Rs.250 to 300 have been deducted towards bsnl hungama games and movies plans which I will not be able to afford.I therefore request you to deactivate all plans related to games and movies on bsnl hungama immediately on my landline number[protected] as I do not want to use these plans . satyanarayan mishra

I have applied for bsnl tta exam, money is deducted from my account but it is showing to pay the amount again. My money is not refunded till now also i was not eligible for writing bsnl tta exam as i didnt pay the amount.
I called to the corresponding number given, but it is disconnecting. I even mailed to them but there is no reply.
My registration number : 1435981
Mail id: sravani. [protected]@gmail.com
Dob: 28/02/1991

Dear sir,

Ref :- deactivate of hungama movies, music and games on demand.


Value added services like games on demand, music on demand, movies on demand by humgama are activated on my bsnl broadband without my consent and i want to deactivate the above from my broad band.. My phone number[protected].
Please deactivaate immediately and arrange bill wich i used i got bill 1399 but actual i. E's without humgama plan i will be ready to pay so please correct my bill send it to me, deactivate hungama plan immediately.

We applied for internet connection through our application no. A[protected] in gm, bsnl sonipat haryana we deposited rs. 713507/- as per their demand note on11/03/2016 according our sbi bank statement. They promised us to start our services in one month. We today they did not started our services. We approaching everyday. But no body hearing us. Please return our money with interest we are loosing our business. Please help us to slove matter

This in regarding to disconnection of bsnl telephone number[protected]As we have been transferred from ghaziabad to delhi). We have submitted the application for the same and which is duly acknowledged from bsnl staff on 25th feb'16. Telephone bill of above said number paid till feb'16. However after lapse of more than five months we have not received any communication for the same. I further submit that despite regular contact over telephone and personally to your vasundhara office, there is no proper response from respective office.

This shows very poor service from bsnl office and makes us to avoid taking this connection in future.

Regards,
Anshul bansal
[protected]

I have been subscribed to bsnl hangama packages by bsnl without my concurrence and gone ahead to charge rs. 194/- and rs. 240/- respectively in the last two months (Refer bsnl invoices no [protected] dated 05/07/2016 and [protected] dated 06/08/2016 respectively). I state here that i have never ever used or logged-in to use this package. When customer care was contacted by me today (20/08/2016), i have been told that i have been subscribed for the package after speaking to my wife on my phone[protected] on 07/07/2016. This statement is totally incorrect. Whereas on 07/07/2016, it was told by them to use the trial package as promotional offer and thereafter within few days they will be giving me a call for confirmation of subscription. However, i never received any call thereafter, but started charging me as mentioned above without my concurrence against the ethics of customer services. It is reiterated that i have never ever logged in or used hangama packages.

Bsnlneed to be directed to refund the undue charges levied on me (Rs 194/- and rs 240/- ie, total rs 434/-), by adjusting it in my subsequent bsnl bill.