Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

With reference to the subject cited above I have the honour to make a complain through your esteemed autority against the BSNL office of Mon HQ wich is district HQ of Nagaland stste. That sir, Mon is a district HQ of Nagaland which is having 12 Districts. But comparing to other districts of Nagaland the BSNL service of Mon is very poor. It has been more than 20(twenty) days that there is no Network of BSNL in Mon District. This is not the first time also. There are many times happened like this in previous years and during this years also.

So, BSNL postpaid users have big loss by paying rental Bills many times whereas they couldn't make even one call aso since there was no network of BSNL for many days. Besides, nowadays Nagaland Board of School Education has introduced IIT in different schools and made complulsury to have broadband. So many schools of Mon District have taken broadband connection. But IIT practical classes cannot be conducted due to poor service of BSNL.

Since the BSNL is not functiuoning properly almost all the people of Mon District of Nagaland are after the Private Companies like Airtel, Aircel, Idea, Relience etc. The main reason is even the JTO who is posted here in Mon is always out of station and other officers who are supposed to be in the office are not in the office. Only the fourth grade staffs are in the office.

So I, on behalf of Mon District BSNL Postpaid user as well as a Principal of a Higher Secondary School draw your kind attention and requesting to give good service of BSNL in Mon District.

Yours faithfully,

Nyamto Konyak
Mon Town
P.O. Mon
Pin Code: 7986211
Nagaland, India

My land line phone no.[protected] with broad band facility was out of order since 14th August. Due to holidays complaint could be lodged on 16th August.

For 15 days in-spite of continuous follow-up with local complaint office, with SDO and even with DET Panipat, the complaint could be attended yesterday on 31st Aug.

I dont know why SDO and DET could not got the complaint resolved. I have taken monthly plan, who will pay for the above period on non-utilization.

Can BSNL understand the harassment I have faced during this period. I have been twice in a day was requesting the authorities for getting the phone operational. I have personally met SDO and Divisional Engineer Technical.

This is happening almost every month or in 2 months. Two months back in June same had happened With Such a poor service it is difficult to continue with BSNL.

One can imagine the life now a days if phone and broadband is not working for 15 days continuously besides mental harassment for the complaint not being attending.

Why BSNL should not fix the responsibility?????

I should not be charged for the above period.

Dear sir,

I applied to JE post and while making the online payment it showed that the link broken but the amount got deducted which was 1000 rs + service charges.
Today i have again submitted the fees and then it is successful.
so its my kind request to you to refund the amount for failed transaction.
my details are:-
Reg. no.-1152625
Email:-navdeep.[protected]@yahoo.com
Contact no.:-[protected]

Consumer id - [protected]
Account no - [protected]
Phone no [protected]
Name j. Arivazhagan
Excess amount paid and in the account - 8745.46

I have personally visited account officer at sidco guindy complex who is incharge for west tambaram and handed over a request letter along with cancelled corporation bank cheque for refunding the said amount on 25.07.2016. He has informed me he will do the needful and refund the amount in the month of auguest 2016. Till date the amount is not credited to my account. I am a senior citizen it is not possible by me to commute to your office every time. Kindly do the need full and inform me action taken to my mail-id is ja. [protected]@gmail.com.

Sir
i have an landline connection from last three years having number[protected] i have pay continue charges for this number but last 6 months the connection is inactive & i am facing lots of problems to use internet & landline facility.
for this i do complaint to jalgaon office & also khamgaon office but they diddent responce to my complaint having issue that is connection is still inactive due to bsnl...
so pls help me to solve this problems

thanks & regards
pawankumar khanderao
mob no [protected]

I have made several complaints to BSNL already asking them to fix my landline connection. The service has been faulty for the last couple of months. This has been happening for several years now, at least twice a month the line gets faulty. I don't know why this is happening to my particular landline connection. Every time when bsnl service person come for repair I have to pay them Rs.200 per person(for 2 person). This is happening regularly and if I don't pay them they just don't turn up the next time when my line gets faulty. It's been two months now, I complained twice and no response or action taken so far. I'm seriously getting frustrated and am tired of complaining because I never get a response. BSNL customer service has never considered customer as a priority and always make people wait and hate life for it. I need a permanent fix for this which is why I'm now approaching TRAI hoping I would get a proper and quicker solution to my problem. I'm submitting this complaint on behalf of all bsnl users in a similar situation. Please give us the right fix.

Please deactivate all hungama services from my broad band land line phone number [protected]
Details are as follow
Adjustments
Adjustment description charges
Adjustment for music on demand :hmod charges for jul[protected]
[protected].00
Adjustment for subscription charges for movie on d
Emand by m/s hunganm
A:hmvod charges for jul[protected]
[protected].00
Adjustment for games on demand by m/s hunganma :hgod charges for jul[protected]
33064) 70.00
Total charges (Rs.) 410.00

Please deactivate and reimburse

I am post paid customer of mobile no.[protected] & account no.[protected], Receive bill no.[protected], dtd.5/8/16 fixing late fee Rs.10 in advance.Due date 29/08/16 and I paid online in advance on 22/8/16, but the bsnl did not exempt the late fee why? this is not legal. No late fee fixed prion was not deducted at the time of payment. It is cheat by bsnl Regard Haren Das

I am resident of tatapudi village, kapileswarapuram mandal. Our village has very low signal connection. We are facing issue this issue from a long time, our village doesn't have any proper signals to make a phone call or receive one.

Signal connection is too low, which makes voice over talk and other voice can't be hear though the connection is estlabished.

Hello

I paid the fee twice via citibank debit card for the exam. I have mailed them repeatedly and they aint picking calls either. The failure transaction details are as follows:

The details of the transaction that did not complete the application:

Transaction date & time[protected]:47:07 pm

Merchant transaction reference no. Jettajul16_[protected]

Atom transaction reference no.19535793

Payment mode debit card

Card brand master

Amount1008.63

Customer name guhan sriram. R. V.

Customer email id g. [protected]@gmail.com

Transaction status success

Please do the necessary for the refund of this amount. Only the second transaction made from the same card reflected on the payment page finally and completed the application procedure.

The successful transaction ref number given in my acc is sbipg ref:[protected]. And the successful transaction details are as follows:

Transaction date & time[protected]:40:15 pm

Merchant transaction reference no. Jettajul16_[protected]

Atom transaction reference no. 19540802

Payment mode debit card

Card brand master

Amount 1008.63

Customer name guhan sriram. R. V.

Customer email id g. [protected]@gmail.com

Transaction status success

Please do the necessary to initiate the refund.

Thanks

My name hating hingorani on 8 august i make payment 1008.63 rs to bsnl. Money deducted from bank but payment not done on. I make second time payment and it's success. It's 22 days gone i still not receive my refund money 1008.63 rs
I call customer care & bsnl delhi office but all calls are busy...

My registration no is 1200703
I also mail to bsnl email address.. But always failed to communicate old help to refund my money. I am also attaching bank statement of my money deduction.... Am in stress not able to concentrate on my exams study's

Thank you

Sir/madam
While making online payment through sbi sb ac, against exam fee for bsnl je, due to the error in site in updating the status of receipt of payment, i was made to make payment thrice @ 10019/- on 09.08.2016 (twice) and 10.08.2016 (once). my registration number is 1083728. i have not received the excess amount charged. kindly refund me the excess amount charged. (rs 2038/-) at the earliest.

Hi

We have been using bsnl broadband service for a year, and it have always been unsatisfactory. We have always called the service providers in our district for getting the speed or the broadband connection better, but it's like as if they are uninterested in providing us with better service, we have even called the SDO of BSNL office in our district but the service have not changed instead its getting worst, we feel so helpless that how and where to complaint to get a better service from your ridiculously useless department of BSNL broadband service.
If the service doesn't chane we would want a refund for all the months we have paid for the plan without even using it.

Hi,

My prepaid cell number is [protected], i have sms32 plan. Not able to send any messages but every time i try to send message, message count is decreased and wasted. Past 5 days i have been contacting your customer support and every time they say they will rectify this problem in 2 hours but not rectified so far, most of the time when i call your call centre they put me on hold and never respond.

I find very difficultly to reach you people as well as get solution from you. Please rectify this problem immediately.

Baskar

Incoming calls december 2015 se bund hai jise chhalu karne ke liye hundred times se jyada request kar chhuka hun lekin aavi tak chhalu nahi kiya gaya hai
Bihar bsnl ke kuchh officers dusre network se paisa lekar bsnl ke users ka problem solve nahi karte hain taki users pareshan hokar dusre network me chhale jayen.
Bsnl ka network jhanbhujhkar khrab kiye rahte hain taki users dusre network me chhale jayen.
.. Bihar bsnl ke kuchh officers insensitive irresponsible careless harami haramkhor beyiman corrupt ghushkhor hai jiska chhalte bihar bsnl ka network bud se badattar hai jiski jaanch cbi ib se karbayi jaye
. Aanurodh hai ki mere number ka incoming calls chhalu karbayi jaye network ko sudhara jaye aur bihar bsnl ke officers ki sampati and anti users activities ki jaanch cbi ib se karbayi jaye

Hi,

my telephone no.[protected] is dead since last 15 days. I have duly logged the complaint thrice and even called the executives personally at triveni as well as durgapura telephone exchange but no one turned up nor the phone was erected. its very irritating and tedious job . why shall i pay for the entire month then if the phone is dead for half a month . Appreciate the help at the soonest.

Thanks,
Neha Munot

Sir
I had net banking recharge stv32 rs.32/- on 1_8_2016
Vide reference no ig0cljbja1
Debited my state bank of india sb a/c [protected], but not activated till date.
Kindly reverse the amount to my a/c as earlier and intimate by e. Mail.
With regards
Muruganbabu
[protected]
—
Portalquerry. Bsnl.in reply
Sir,
There seems to be no such transactions done through bsnl portal web site: http://portal.bsnl.in on 01/08/2016, please arrange to provide the transaction details if any or ask the customer to approach the concerned bank / website incharge.

With regards
Portal helpdesk
Bsnl, hyderabad

Hi
i am rajendra kumar sharma and i was using my bsnl sim no. [protected] and now it is deactivated due to not recharging in time . Please reactivate my sim . For any inquiry contact me in the no. [protected].
When insert my BSNL sim on mobile tower not showing on mobile.so, please activate my sim No. [protected].This sim no is very important for me.

I lost my mobile handset alongwith my sim card. My mobile no. Was [protected] i want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.

My personal information with regard to any issu regarding complaint
Name sandeep s/o sh. Balwan singh
Address panipat rajiv colony, gali no.2 house no.114/10
My temporary mobile no. [protected]

Hi i have bsnl internet at my residence house no. 571, sector - 45 faridabad. Since the time we have started using it, it doesn't work and has mutliple issues with connectivity. We have complained many times to the complaints department but nothing happens. The internet connection is in my husband's name. Mr. Sanjeev yadav. His contact number is [protected]. Please fix this problem asap. Request you to please look into this, as we facing problems without internet