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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 267

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E
Er Jatin Hingorani
from Mumbai, Maharashtra
Aug 30, 2016
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Address: Ajmer, Rajasthan, 305001

My name hating hingorani on 8 august i make payment 1008.63 rs to bsnl. Money deducted from bank but payment not done on. I make second time payment and it's success. It's 22 days gone i still not receive my refund money 1008.63 rs
I call customer care & bsnl delhi office but all calls are busy...

My registration no is 1200703
I also mail to bsnl email address.. But always failed to communicate old help to refund my money. I am also attaching bank statement of my money deduction.... Am in stress not able to concentrate on my exams study's

Thank you
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Rajesh Valoth
    from Valapattanam, Kerala
    Aug 30, 2016
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    Sir/madam
    While making online payment through sbi sb ac, against exam fee for bsnl je, due to the error in site in updating the status of receipt of payment, i was made to make payment thrice @ 10019/- on 09.08.2016 (twice) and 10.08.2016 (once). my registration number is 1083728. i have not received the excess amount charged. kindly refund me the excess amount charged. (rs 2038/-) at the earliest.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    View replies
    hello

    I paid the fee twice via citibank debit card for the exam. I have mailed them repeatedly and they aint picking calls either. the failure transaction details are as follows:

    the details of the transaction that did not complete the application:

    Transaction Date & Time[protected]:47:07 PM

    Merchant Transaction Reference No. JETTAJUL16_[protected]

    Atom Transaction Reference No.19535793

    Payment Mode Debit Card

    Card Brand MASTER

    Amount1008.63

    Customer Name GUHAN SRIRAM.R.V.

    Customer Email Id g.[protected]@gmail.com

    Transaction Status Success

    Please do the necessary for the refund of this amount. Only The second transaction made from the same card reflected on the payment page finally and completed the application procedure.

    the successful transaction ref number given in my acc is SBIPG Ref:[protected]. and the successful transaction details are as follows:

    Transaction Date & Time [protected]:40:15 PM

    Merchant Transaction Reference No. JETTAJUL16_[protected]

    Atom Transaction Reference No. 19540802

    Payment Mode Debit Card

    Card Brand MASTER

    Amount 1008.63

    Customer Name GUHAN SRIRAM.R.V.

    Customer Email Id g.[protected]@gmail.com

    Transaction Status Success

    Please do the necessary to initiate the refund.

    Thanks
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      N
      Nikita06
      from Firozabad, Uttar Pradesh
      Aug 30, 2016
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      Address: Firozabad, Uttar Pradesh, 283203
      Website: BSNL

      Hi

      We have been using bsnl broadband service for a year, and it have always been unsatisfactory. We have always called the service providers in our district for getting the speed or the broadband connection better, but it's like as if they are uninterested in providing us with better service, we have even called the SDO of BSNL office in our district but the service have not changed instead its getting worst, we feel so helpless that how and where to complaint to get a better service from your ridiculously useless department of BSNL broadband service.
      If the service doesn't chane we would want a refund for all the months we have paid for the plan without even using it.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        B
        Baskar Narayanan
        from Chennai, Tamil Nadu
        Aug 30, 2016
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        Address: 600019

        Hi,

        My prepaid cell number is [protected], i have sms32 plan. Not able to send any messages but every time i try to send message, message count is decreased and wasted. Past 5 days i have been contacting your customer support and every time they say they will rectify this problem in 2 hours but not rectified so far, most of the time when i call your call centre they put me on hold and never respond.

        I find very difficultly to reach you people as well as get solution from you. Please rectify this problem immediately.

        Baskar
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          parma39
          Aug 30, 2016
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          Address: Nalanda, Bihar, Bihar Sharif

          Incoming calls december 2015 se bund hai jise chhalu karne ke liye hundred times se jyada request kar chhuka hun lekin aavi tak chhalu nahi kiya gaya hai
          Bihar bsnl ke kuchh officers dusre network se paisa lekar bsnl ke users ka problem solve nahi karte hain taki users pareshan hokar dusre network me chhale jayen.
          Bsnl ka network jhanbhujhkar khrab kiye rahte hain taki users dusre network me chhale jayen.
          .. Bihar bsnl ke kuchh officers insensitive irresponsible careless harami haramkhor beyiman corrupt ghushkhor hai jiska chhalte bihar bsnl ka network bud se badattar hai jiski jaanch cbi ib se karbayi jaye
          . Aanurodh hai ki mere number ka incoming calls chhalu karbayi jaye network ko sudhara jaye aur bihar bsnl ke officers ki sampati and anti users activities ki jaanch cbi ib se karbayi jaye
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Aug 30, 2016
          Updated by parma39           Nalanda District ke Bihar Sharif ke aagal Bagal Devi Sarai Biyabani Sathopur Sarvoday Nagar Maghra etc lagvab 50 jagah me network bud se badattar hai. 3 G net to kavi nahi milta hai. BSNL ka tower nazdik rahne par vi network nahi milta hai.
          Jabki Airtel Aircel Vodafone Idea etc ka network bahoot aachha hai.
          Isse spast hota hai ki Bihar BSNL ke kuchh officers dusre network se paisa lekar BSNL ka network jhanbhujhkar khrab kiye rahte hain taki consumers dusre network me chhale jayen.
          BSNL ka sansadhan dusre company ke comparison me jayada hai Fir vi BSNL ka network bud se badattar rahne ka MATLAB hai ki BSNL ke kuchh officers beyiman corrupt chhor hain Jo dusre company se paisa lekar BSNL ka network jhanbhujhkar khrab kiye rahte hain.
          BSNL ke officers ki sampati and anti users activities ki jaanch CBI IB se karbayi jaye .
          Mera number [protected] ka incoming calls December 2015 se bund hai jise chhalu karne ke liye hundred times se jyada request kar chhuka hun lekin kuchh HARAMI HARAMKHOR BEYIMAN CORRUPT BESHARAM officers ke chhalte incoming calls chhalu nahi ho saka hai
          Mai baar baar kah chhuka hun ki I am a Pensioner of State Government and suffering from Cirvical Disease Paralysis since long. Due to barred incoming calls I am facing a lot of problems. BSNL ke kuchh log mujhe jhanbhujhkar mentally and physically pareshan kar rahe hain.
          Aab request karne me mujhe SHARAM yati hái hai lekin Bihar BSNL ke kuchh officers ko SHARAM nahi yati hái kyonki be BESHARAM hain
          Sep 24, 2016
          Updated by parma39           Result ZERO
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            N
            neha munot
            from Chennai, Tamil Nadu
            Aug 30, 2016
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            Address: Jaipur, Rajasthan, 302018

            Hi,

            my telephone no.[protected] is dead since last 15 days. I have duly logged the complaint thrice and even called the executives personally at triveni as well as durgapura telephone exchange but no one turned up nor the phone was erected. its very irritating and tedious job . why shall i pay for the entire month then if the phone is dead for half a month . Appreciate the help at the soonest.

            Thanks,
            Neha Munot
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            View replies
            SHUDHANSHU SHEKHAR MATHUR
            S/O SH.CHANDRA SHEKHAR MATHUR THANA-RAM PUR
            PINDRA
            VARANASI
            WiMAX User ID EB10047528
            Account Number[protected]
            Bill Number[protected]
            Bill Date 01-AUG-16
            Payment Due Date 26-AUG-16
            Billing period 01-JUL-16 to 31-JUL-16
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              M
              muruganbabus
              from Puducherry, Puducherry
              Aug 29, 2016
              Resolved
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              Resolved

              Sir
              I had net banking recharge stv32 rs.32/- on 1_8_2016
              Vide reference no ig0cljbja1
              Debited my state bank of india sb a/c [protected], but not activated till date.
              Kindly reverse the amount to my a/c as earlier and intimate by e. Mail.
              With regards
              Muruganbabu
              [protected]
              —
              Portalquerry. Bsnl.in reply
              Sir,
              There seems to be no such transactions done through bsnl portal web site: http://portal.bsnl.in on 01/08/2016, please arrange to provide the transaction details if any or ask the customer to approach the concerned bank / website incharge.

              With regards
              Portal helpdesk
              Bsnl, hyderabad
              Sep 3, 2016
              Complaint marked as Resolved 
              Amount debited in my s.b a/c till the date it is not reversed. BSNL replied no such transaction. SBI replied transaction successful. Where the amount goes? ? ? Clarify- the NET BANKING TRANSACTION REF No. IG0CLJBJA1 dt. 01.08.2016 amount Rs.32
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Aug 29, 2016
              Updated by muruganbabus               Merchant Transaction
              Reference No. IG0CLJBJA1
              Debit Account Number[protected]
              Debit Branch PONDICHERRY
              Remarks
              Transaction Date 01­Aug­2016
              Amount INR 32.00
              Status Success
              Reason Processed
              Sep 03, 2016
              Updated by muruganbabus               Complaint marked as Resolved Sep 3, 2016
              Amount debited in my s.b a/c till the date it is not reversed.

              BSNL replied no such transaction.

              SBI replied transaction successful.

              Where the amount goes? ? ?

              Clarify- the NET BANKING TRANSACTION REF No. IG0CLJBJA1 dt. 01.08.2016 amount Rs.32
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                R
                rks307863
                from Pune, Maharashtra
                Aug 29, 2016
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                Address: East Singhbhum, Jharkhand, 91

                Hi
                i am rajendra kumar sharma and i was using my bsnl sim no. [protected] and now it is deactivated due to not recharging in time . Please reactivate my sim . For any inquiry contact me in the no. [protected].
                When insert my BSNL sim on mobile tower not showing on mobile.so, please activate my sim No. [protected].This sim no is very important for me.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                I met an accident with my Car.

                Some people stolen my mobile during helping me for dragging me out from Car. I logged the police complain.

                My Mobile Number is [protected]. please block this no.

                My Name is Amit Tiwari.

                Any Help will be really appreciable.
                Reply
                You are requested to please provide me the call details of my prepaid mobile no. [protected] on my email id shaju.[protected]@adityabirla.Com. You are also requested to please let me know if there is any facility to know these details online.
                Reply
                Telecaller informed if you want to download movies and songs you can enable HUNGAMA. But without our consent BSNL has enabled HUNGAMA and charged Rs. 17 per day without our knowledge and we never used it. After seeing bill only we came to know this. Is it another way of looting public money?
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                  S
                  SANDEEP JAGLAN
                  from Delhi, Delhi
                  Aug 28, 2016
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                  Address: Panipat, Haryana, 13213
                  Website: www.bsnl.co.in

                  I lost my mobile handset alongwith my sim card. My mobile no. Was [protected] i want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.

                  My personal information with regard to any issu regarding complaint
                  Name sandeep s/o sh. Balwan singh
                  Address panipat rajiv colony, gali no.2 house no.114/10
                  My temporary mobile no. [protected]
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Aug 25, 2016
                  Raghavendra Mishra's response                   customer care has not responded
                  View replies
                  My spouse ha. visited sarojany nagar newdelhi with bsnl mobile no.[protected] which we are using since 12 years. there was no network available and customer care centre has responded due to which we losses occured finencial as well as personal.
                  Reply
                  Please deactivate Hungama TV. iam allready logged complaints on 27 06 2016 & 04 08 2016but no response. So i kindly request you to take necessary action please & also refund the amount.
                  A JEEVA
                  [protected]
                  Reply
                  I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.


                  my number is :-[protected]
                  id proof :- driving licence


                  harshita agarwal
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                    S
                    sheet98
                    from Moradabad, Uttar Pradesh
                    Aug 28, 2016
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                    Address: Faridabad, Haryana, 121003

                    Hi i have bsnl internet at my residence house no. 571, sector - 45 faridabad. Since the time we have started using it, it doesn't work and has mutliple issues with connectivity. We have complained many times to the complaints department but nothing happens. The internet connection is in my husband's name. Mr. Sanjeev yadav. His contact number is [protected]. Please fix this problem asap. Request you to please look into this, as we facing problems without internet
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    I want to deactivate the bsnl hungama plan as soon as possible.
                    Do it immediately .My land line no -[protected](nasik, maharashtra)
                    Reply
                    My wll no.is [protected].i am having problem of not receiving signal from bsnl.
                    Reply
                    I surrendered land line phone no.[protected] on[protected] .All necessary details of bank account for refund were provided . I have not received refund of security deposit and balance of annual plan paid in advance . S P SINGHAL, mobile no. [protected], e-mail [protected]@yahoo.in
                    Reply
                    I am living in a villege Nanakpur, near sirsa Haryana. The signal around the villege is almost good but in the villege not working properly.
                    Reply
                    Dear sir, i have applied for new telephone connection along with broadband facility and deposited Rs. 500/- along with required documents . I have vistied brhampuri telephone exchange many times but the connection is not installed till now.
                    Reply
                    Sir,
                    my name is Rahul and my contact no is [protected] . sir i want january - february 2016 details .my email id is [protected]@gmail.com .

                    thank you..
                    Reply
                    I got my new bsnl cellone sim card and even before i have given it to all my contacts i started getting calls for someone else. It is really annoying. I can't even have privacy on any of IM services now. This number is already on truecaller on somebody's name. What should i do?
                    Reply
                    I forgot my broadband user id, password.
                    pl inform/reset

                    my land line phone no is [protected]. customer id [protected]

                    someswrarao chintalapudi
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                      S
                      sandhya07
                      Aug 28, 2016
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                      Address: Dehradun, Uttarakhand, 248140

                      Sir i got my wimax connection last month. I had paid 4500/- for the connection. But till today i didnt got my payment recipt or other documents. Connection was made by Sunil Saini. I had contacted the person starting he said he will give the recipt but now he is not picking my call. My user id is [protected]@bsnl.in. Please solve the issue at the earliest.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Kindly deactivate all hungama services in my phone number[protected] with immediate effect.
                      Sincerely,
                      Smt. Kumaresan Ganga
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                        PRITESH HAZARE
                        from Mumbai, Maharashtra
                        Aug 27, 2016
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                        Address: 403506
                        Website: www.bsnl.co.in/opencms/bsnl/BSNL/services/broadband/rural_usof_BB.html

                        This is regarding bill related issue for the month of July 2016 for my landline number [protected].
                        I had taken unlimited data plans for bsnl landline.
                        1)from 01/07/2016 to 27/07/2016 - BBG Rural USOF 150(unlimited data with monthly rental 150- so prorata rental is 130.65)
                        then i changed my plan to 650 plan
                        2) from 28/07/2016 to 31/07/2016 - BBG Rural Combo UL 650 (unlimited data with monthly rental 650- so prorata rental is 83.87)

                        above plan details are mentioned in the website provided in the website field in this form.

                        above charges have been applied correctly. However they also charged me for using data even though both the plans are unlimited.So they charged me extra 2128.09
                        When i asked customer care, they are not ready to respond and they disconnect their call. I have just one question. If my plans are unlimited how they can charge me extra for using the data?

                        Could you please hep me with the same?
                        I would like them to make correction to the bill.

                        Contact No: [protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Aug 21, 2016
                        Vijay Natarajan's response                         Please deactivate hungama plan
                        Aug 21, 2016
                        Vijay Natarajan's response                         By mistake we activated hungama plan soo please deactivate the hungama plan
                        Aug 22, 2016
                        devendra lal's response                         pl. deactivation hungama chanel from my land line no[protected]because i am not intrested in above chanel
                        View replies
                        Pls send me the all call details (incoming and outgoing ) of my No. [protected] from Dt 01.09.2015 To 15.07.2016. It is very urgent. Plz send my call details as quick as possible on my Gmail id- [protected]@gmail.com

                        Pls Sir,

                        Thank you
                        Reply
                        There is no service of leased line since 19.08..complaint lodged but no response from Bsnl Rewa officials. We are in severe problem. Will the higher officials will pay attention as the officials of Rewa pay no attention to our request
                        Reply
                        I have requested so many times for a new bsnl landline connection but there is no progress. I contact so and gm but they said we don't have accessories for a new pair for your landline connection I am highly disappointed with number 1 Telecom company bsnl up west.
                        My number is [protected]
                        Sadaqat khan
                        Reply
                        Pl.deactivate hungama chanel from my land line no[protected] becausse iam not intrested in above mention chanel. so deactivate immidiately
                        Reply
                        I want to deactivate my hungama plan as soon as possible my landline number is[protected]
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                          subrata62
                          from Kolkata, West Bengal
                          Aug 27, 2016
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                          Address: Jalpaiguri, West Bengal, 735102
                          Website: www.bsnl.co.in

                          BSNL Reference No. [protected]

                          Sir,

                          I have mistakenly recharged an incorrect BSNL prepaid number ([protected]) instead of recharging my actual mobile no. [protected] using Internet portal (paytm.com).
                          I request you to refund the amount and credit it to my paytm account or to my number mobile no [protected].

                          Thanks,


                          My Number: [protected]
                          Wrong number: [protected]
                          Recharge Amt: 220
                          Transaction Details-Used SBI Debit Card Using PayTm Portal
                          PayTm Transaction No- [protected]
                          Transaction Date:[protected] at 2:40 PM
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies

                          Bharat Sanchar Nigam [BSNL] — No cable for replacement

                          I have land line connection from 10+ years. 2 years before cable damaged and many times i requested to the authorities to replace my cable for proper working of my phone. but every time they said, they don't have cables for replacement.and ask me to buy from private sector. My family struggling many days with dead phone or distractions in communication. My land number is [protected]
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                            Nidimamidi Chandrasekhar
                            from Alampur, Telangana
                            Aug 27, 2016
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                            Address: Anantapur, Andhra Pradesh, 515001
                            Website: www.bsnl.co.in

                            Please deactivate Hungama plan. unknowing I activated the plan, please deactivate the plan. my land line number is[protected], my mobile no :[protected], Name: N.chandra Sekhar.e-mail ID:[protected]@gmail.com
                            we are not downloading any movies songs please deactivate the plan. we are students, we using net only for education purpose ..please deactivate it.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              ashish417
                              from Basi, Punjab
                              Aug 27, 2016
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                              Address: Chandigarh, Chandigarh, 160103
                              Website: www.bsnl.co.in

                              Http://117.240.205.114/dyn/bg/BSNL-UnlimitedCall/index.js?policy=21&policyname=B...⇄

                              BSNL keep injecting its ads pop which has no use! and there DNS is so poor even that keep us out from website we are actually visiting results in "This site can’t be reached". Since we know, this is against of net neutrality and we are paying for internet services, not for their ads service. This should be stopped!
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                Prantika Basu
                                from Pune, Maharashtra
                                Aug 26, 2016
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                                Address: 682021

                                Dear Sir,

                                My phone has been stolen on the street, then immediately i called BSNL customer care and they refused to block my SIM card even out going call aso. my BSNL SIM number [protected]. now if some body use my sim card for any wrong purpose then what will be happen?
                                BSNL has asked me to go to there office with FIR and after that they will lock my SIM card.

                                Many thanks,
                                Pinaki
                                [protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  M
                                  Mohamed Eassa
                                  from Suchindram, Tamil Nadu
                                  Aug 25, 2016
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                                  Please be informed that my telephone # 248787 is not working since 22nd August 2016. I have already logged a complaint on the same day and today one lineman came and he couldn't find the fault. Moreover my neighbour's telephone # 248121 also not working after the lineman visited the premises.

                                  Please arrange to send somebody to rectify the faulty telephones.

                                  Regards,
                                  S.M. Eassa
                                  Sham Digital Studio & Video
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  View replies
                                  I am unable to send SMS from my BSNL No [protected]
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                                    V
                                    V.R. Rajan
                                    from Manthani, Telangana
                                    Aug 24, 2016
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                                    Website: BSNL Consumer complaint

                                    I would like to bring your kind attention and to state that Today, I was travelling in the bus which has been overcrowded and found that I have lost my Mobile phone which has the BSNL Prepaid connection.
                                    I therefore request you to kindly deactivate the SIM Card at once to avoid misuse of my mobile number.

                                    My Mobile #: [protected]
                                    fly Mobile


                                    Please block the sim card .
                                    Regards,
                                    V.R. Rajan
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Aug 24, 2016
                                    Updated by V.R. Rajan                                     I still received from my lost mobile stating that my lost mobile has been switched off.
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                                    Please unsubscribe hung ma for my land[protected] as soon as possible i am trying for coustmer care but they are not responding and there crediting huge amounts in land bills please as soon as.
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                                    I want to deactivate hangama plans every plan to deactivate as soon as possible i complaint to you three to five times. this plan is not will be close i will action for your company .
                                    my no. is[protected]
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                                    Respected sir

                                    Please deactivate all plans ofBsnl hungama or un subscribe it as soon as possible


                                    my landline number is[protected].


                                    Thanks
                                    Reply
                                    Many times I made call at Hungama toll free number and also mail at support.[protected]@hungama.com but still i didn't get any response from Hungama services. I wish to deactivate Hungama services of my land line number i.e.[protected]. Please do needful and help me. Otherwise due to hungama services I have to deactivate my internet services of BSNL.
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                                      B
                                      Biju EP
                                      from Chennai, Tamil Nadu
                                      Aug 24, 2016
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                                      Address: Davanagere, Karnataka
                                      Website: bsnl

                                      Dear sir,

                                      Ref :- deactivate of hungama movies, music and games on demand.

                                      Bsnl has provided us (Telephone no[protected] with the movies, music and games for period one month at free of cost, but thereafter bsnl has charged for the movies, music and games, which we have not utilized. So i kindly request you deactivate the movies, music and games on demand facility from our broadband package and do the needful.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Aug 20, 2016
                                      Sant Kosare Maharaj's response                                       I want to deactive the BSNL Hungama plan as soon as possible do it immediately. my land line number is [protected]
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                                      I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My landline number is[protected]
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                                        Z
                                        z ansari
                                        from Ranchi, Jharkhand
                                        Aug 24, 2016
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                                        Address: 834001

                                        Dear sir/Mam
                                        Landline no[protected]
                                        Bsnl service months ka 8-10 baar phone ded hota hai kabhi internet nahi chlta hai kafi pareshani hoti hai
                                        so sir plz aap isse issues p thora dhayaan dijye

                                        thanks
                                        zahid
                                        View replies
                                        Mai bsnl mai 3G internet use nahi kar paa raha hu because muze 3G ke network hi nahi mil rahe hai pls improve 3G internet service.
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                                        Please deactivate my hungama jn my broad band connection. my landline number is[protected]. please do us for needfull
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