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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Mar 29, 2026

Complaints 15979

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6091

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9888

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 271

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Address: Chennai, Tamil Nadu, 600075

I am an existing subsriber to the broadband services provided to my phone no [protected] by bsnl, chennai for the last more than 4 years. All of a sudden they included a value added service in the name of hungama services with out getting my option and i started getting bills with exaggerated amounts for monthly payments. My protests with request for the immediate disabling this service evoke no response at all and i continue recieve inflated bills till now. It is quite unbecoming of a psu like bsnl to fleece its customers in this manner. There seems to be no accountability or checks and balances in this organization.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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shanti prakashmaloo

from Pali, Rajasthan

Aug 15, 2016

Please deactivate all of our hungama services as early as possible. our landline no. is[protected]

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Website: www.externalbsnlexam.com/jettajul16/index.php

Sir,
I have done the payment of Rs 1019.54 twice on the BSNL external exam page but each time as the page was redirecting back to bsnl site from bank site, some error ocurred. I received the message from bank that Rs 1019.54 has been deducted from the account each time but I didn't receive any message on my phone or any e-mail intimation from bsnl about payment confirmation.

I tried calling on BSNL toll free no. but it is coming busy. And now when I am logging into the main page with my registration details, it is coming last date of application is over. If my candidature has not been considered then please atleast refund my money of Rs 2039.08.

I have given my details below and attached transaction details as well.

NAME - ANUSHKA GUPTA
EMAIL- [protected]@yahoo.com

Aug 19, 2016

Complaint marked as Resolved

my complaint has been resolved

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Address: Patna, Bihar, 800020

I went to the market and my mobile handset was lost. My mobile had

Bsnl cellone- prepaid sim inside it, which was lost along with the mobile.

The sim/mobile number was- [protected].

I lost my mobile phone along with the bsnl cellone- prepaid sim on

14.08.2016. My mobile model was- xt1068 (moto g) 2nd gen. Kindly

block my sim. Kindly do the needful and

further communication on mail id : prabhavati.[protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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ds05422628368

from Varanasi, Uttar Pradesh

Aug 19, 2016

Please deactivet bsnl hunganma in my bsnl landline number of [protected]

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Address: Lucknow, Uttar Pradesh

Sir
I am having a land line phone no[protected]. My name appearing in the bill as bharati lal instead of correct name as â€œbarati lalâ€. No. Of letters sent to bsnl authorities to correct the name, but no avail till date. Kindly correct the same and inform me.

Thanks ®ards

Barati lal
Ganga sadan
E-57 south city
Raebarily road
Lucknow 226025

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Manoharan Srinivasan

from Hoshiarpur, Punjab

Aug 15, 2016

Kindly deactivate hungama plan more then thiere months given complete no response
My Land line no [protected] otherwise I am cancelling my LL connection

G

Gopi cena

from Phagwara, Punjab

Aug 15, 2016

I taken sim Andhra Pradesh it wil be activated after few days I got to Punjab it is not working its means not showing network what is solutions

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Address: 768211

My wimax user id :[protected]@bsnl.in
Account no.[protected]
Sir
Ince 2013 i am wimax user at starting inter speed was ok after one year its speed decreased. now it has become 5 to 70 kpbs instead of promised speed 512kpbs to 2mbps.
After several it could not be improved local authorities says we can't do any thing.
In the month of july and august 2016 i am facing another problem instead of nearer base station my modem is catching signal from other tower now its speed become very less. i booked somany complaints. through 1506 toll free number but invain no one will come to rectify it. i made rings to sdo, jto and line men also.
Till date i made all payments before due date.

Dinakar jv

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Address: Godda, Jharkhand, 814133

Sir,
My name is Kundan Kumar and my number is [protected] .I have been using this number for last 7 years.This sim belongs to Jharkhand-Bihar circle. There was no as such problem inn sending messages but for last few months i am unable to send messages (SMS) for many days.It is creating a inconvenience for me .

Please try to solve the problem.

Thanks

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 09, 2016

Sailendra Nadgir's response Landline out of order for over a month now

Aug 09, 2016

Sailendra Nadgir's response

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Sailendra Nadgir

from Bengaluru, Karnataka

Aug 15, 2016

Landline incoming call was working until 7th Aug 2016. Since 8th Aug 2016, both incoming and outgoing calls not working.

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Address: Churu, Rajasthan

I received my first bill of broadband and phone.. am still in shock. phone bill is of 402. and broadband is of 2375. total 2777. i have taken the plan of 675 after looking at the bill am shocked. am a student i do not know how to pay this huge amount. one of the worst broadband service. a plan of 675 has been taken and the bill is more than 4 times the amount of plan. highly disappointed by the service

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Address: Bidar, Karnataka, 585327

From,
MD SAMAD PASHA S/O MD RABBANI
RENA STREET BASAVAKALYAN
DIST, BIDAR KARNATAKA 585327

To,
The Branch Manager
Bharath Sanchar Nigam Limited
BASAVAKALYAN, DIST BIDAR585327
AUGUST 13 2016

Respected Sir/ madam
(Sub: Requisition for the cancellation of Internet connection and Landline connection.)
I am Md samad pasha, residing in the above mentioned address. I am writing this letter requesting you to cancel my broadband and landline connection (Phone number â€“[protected]) which was allotted in my name.
i want to close my bsnI connection and landline conection,
i do not want the above services henceforth, kindly co operate and process my request.

Thanking you.

Yours Sincerely

md samad pasha

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Address: 632006

Website: WWW.HUNGAMA

I want deactive the bsnl hungama plan of games, music, and movies plan as soon as possible extra unwanted amount rs 589/=. For the month of july 2016. So i request deactive the bsnl hungama plan immeditely. My land no:[protected] and a/c no:[protected].
Thanking you,
A. Nagarajan.

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Address: 600033

I have lost my mobile with BSNL prepaid SIM. The number is [protected]. Please block it at the soonest.

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Address: Bangalore, Karnataka

Please deactivate all Hungama services from my BSNL Landlline number:[protected] they are activated without my request.

Even after several call it is not activated, and the toll free number [protected] is really a waste, which keeps us hold for half an hour & later disconnect.

kindly revise the bill & do the needful.

Thanking You,

With Regards,
Armugam

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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sb engg

from Kalaikunda, West Bengal

Aug 12, 2016

Dear Sir,
I would be highly obliged if you kindly send me the call list of my postpaid bsnl number which is- [protected] and [protected].
Please provide the list as early as possible.
Thank You

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Address: Chandigarh, Chandigarh, 160026

Dear Sir /Madam,

I have lost my phone where i have used my bsnl number [protected], I have lost my phone Sector -17A, Chandigarh.

I request to you please block my sim NUMBER IS [protected].

Regards
Krishna Devi
#235. PH-1. BDC
SECTOR-26
CHANDIGARH.

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Address: Dehradun, Uttarakhand, 248001

Website: externalbsnlexam.com

I got my account debited with rs 1008 for the bsnl je exams form whose last date was on 10 august 2015 but the form was still was not submitted .
The messagebeing diaplayed was, " transaction broken. if you have your money deducted ., you will get the refund within 5 days ..." but the refund has still not been received .

Now I have completed the form submission in my 2nd attempt paying the fee using some different bank account .
I want you to please help me get the refund of my first attempt .
Details :
Name: Sagar Rawat
Email id: [protected]@gmail.com
Reg. No.: 1341097

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Address: Not Avilable

Website: NA

Sir,
It is informed to your good office that the bill of telephone no[protected], which is installed at the enquiry office of je/ cfsl at the said address is not delivered till date by the bsnl from the date of taking new connection and we had to collect duplicate bill from the sector-34 office of bsnl. Since this is a central govt. Office and we need a hard copy of the bill for making payment and this office is facing great inconvenience in making payment. So, you are requested to take urgent and necessary action in this regard to send the bill on regularly and timely to this office to avoid penalty and disconnection of the said telephone no.
This is a central govt office and this office can not pay penalty. So it is once again requested to kindly take suitable measure for timely delivery of bill at the said premises.
Thanking you.
Er. R. K. Gupta, j. E/cfsl.
Sector-36a, chandigarh.

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Address: Chennai, Tamil Nadu, 600064

With ref to the above, my above landline was activated the facility of hungama without my knowledge and based on that they raised bill and we know the position only from ur customer care service to the tune of rs.950/-

Pl deactivate the above facility in my above no. Otherwise i have to forced to disconnect the line

Regards

Tsr parthasarathy

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 12, 2016

Updated by tsrp My landline no is[protected]

I am using the above phone in my home. Now they are charging rs.170 for hungama, 500 for 20 gb & rs.249 for music. Total rs.919/- without my knowledge

Kindly deactivate the above services from my telephone immediately & give the credit. Otherwise i have forced to surrender the line / disconnect

Parthasarathy

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Address: 637214

I am arun. I am registered for je exam.
Reg no:1382622 pd:6g8ts5bn
I completed 6 steps while filling the application in the 6th step ask me to paid the exam fee.
I paid the exam fee of rs.500 +19 (Tax) througth net banking (Indian bank).
Amount is transfered to your atom cheque no dr 519.54 merchant 19328779/bharat sanchar nigam limite transfer to[protected] on 10.08.2016. But after paid the amount again its telling me to make the payment again. So kindly request you to take the necessary step to refund the money or accept the application.

Aug 18, 2016

Complaint marked as Resolved

Hall ticket is generated

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Address: 500029

Order Time:[protected]:31:53
Process Time:[protected]:32:15
Operator:BSNL, Andhra Pradesh
Amount:220
Reference:[protected]
Order Status:Recharged
and
Order Number 80298813

No Recharge so far...

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Dear Sir,

Additional services like Games on Demand, Music on Demand and Movie on Demand by Hungama are activated on my BSNL broadband without my consent. and i want to unsubscribe that. my phone number is [protected]

In India there are many people who do not understand all these things. For them they do not know that hungama is charging some amount every month and some even after knowing, do not know how to deactivate. I would also like to bring in that hungama toll free number is a call of infinite waiting as it does not get connected even after you dial it 100 times.

I don't know how can i deactivate this scheme. so i am writing this complaint . please deactivate this plan.

Feel free to call me on my phone no.- [protected].

Waiting for your positive response.

With warm Regards,

Amit Dhull

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 686671

I had submitted online application for BSNL broadband and land phone connection on 28th July and also I had submitted the direct application in Kothamangalam(Pin:686691) exchange on 06th August. On the same day I got a call from Chathamattom exchage(Pin:686671) regarding connection. They told me the connection will ready on or before Monday(08Aug). But till now I didn't get the connection. I am expecting the new connection as soon as possible. If it is not possible please cancel my application and refund the amount Rs:750 that is charged by the Chathamattom exchange office executive and compensation for one day effort of me on the same day .

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Address: New Delhi, Delhi, 110002

Website: externalbsnlexam.com

Sir,
It is to inform you that i have applied for the post of tta in your company.
And i am having the state issue in my form, i am from up and instead o[censored]p, due to your server issues the state was filled as mp. Later on i got the notification if i want to edit the details into my form. But it was of no use, it is showing the same result now also. And it is taking my state up as "other" into final preview tab.
So i request you to look into the matter and resolve it as soon as possible.

Aug 12, 2016

Complaint marked as Resolved

tried yesterday and somehow get reesolved

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