Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My name is parimal asodiya my bsnl telephone number is[protected]. I have canceled my phone connection on december 2015 but still today i dint get my security deposited cheque. While purchasing telephone connection they charge me 600 rupees purchasing charge. But when i cancelled phone i have given instrument to bsnl so also refund me 600 rupees instrument purchasing charges and 500 rupees deposite charge..

I went Bsnl office several times for a new land-line and broad band connection..but all the time the officers there are saying its under linemans's control..So I understood that Bsnl is now controlling by their linemans..after that I applied through online and I got a call from Bsnl and they told me to submit id proof and photo to another Bsnl office.. I went to Bsnl main office and they said that somebody will call me after 2 or 3 days.. but nobody contacted me that days..then I went again to their office and they gave me their line man's contact no. I call him everyday and he said he will come today evening or tomorrow morning.. I wait him for more than one week..Atlas he said there are some material shortage in their office..so it's not sure to get a new connection... if we go to any Bsnl office, even the staffs sitting there don't want to ask for what purpose we go there..suddenly they will say contact lineman...actually then why some officers are sitting there?..

From: dr. S. K. Trivedi (principal)
dr. Mitesh barot (prof. Incharge)
c. U. Shah arts college,
lal darwaja, ahmedabad-380 001
email: [protected]@yahoo.Com
mobile:[protected]
[protected]

to,
the agm (mktd-cfa)
gulbai tekra exchange building,
ahmedabad – 380 006

subject: non working since last more then one and half year of the net
facility under nmeict scheme
referance: our letters mentioned as follow,
1. Our letter dated[protected]
2. Our letter dated[protected]
3. Our letter dated[protected]
4. Our letter dated[protected]
5. Our letter dated[protected]
6. Our letter dated[protected]
7. Our letter dated[protected]
8. Our letter dated[protected]
9. Our letter dated[protected]
10. Our letter dated[protected]

with referance to our above mentioned letters and the subject, we have to inform you with full respect and honour that your office doesn’t respond to our long pending complain regarding government and grant-in-aid colleges of the gujarat state nmeict scheme internet 5 vpn broadband connections.
We are sorry to state that we are not getting net connections regular and uninterrupted since last more then one year in spite of all payment is made. Most of the time the connections are failed, and after frequent complains there is no response from your department. The government is spending such a hugh amount on higher education and all most all work is being done online in the 21st century, we are completely helpless. This is totally unfair and continuous harassment by your office. We met personally to all officers at all levels at ahmadabad again and again for the same.
Our details are as follows,
no internet connection no
1 [protected]
2 [protected]
3 [protected]
4 [protected]
5 [protected]

as and when we are contacting divisional engineer mr. Chavda (mobile no:[protected], he never responded and asking us to go to the higher authority. This is reticulated. Lineman mr. Yadav (mobile no:[protected] mr. Ravi, technician etc. Staff of the same bsnl office we are sorry to say that doesn’t respond to the series of complains.
Please take quick and permanent action for the above mentioned problems.

1. Area manager (e)
bsnl dhor bazar, kankariya road, a’bad-22
2. Pgm, bsnl
gulbai tekra, a’bad-06

regard: dr. S. K. Trivedi (principal)
&
dr. Mitesh barot (prof. In charge)

Dear Sir
[protected]

Really so sad to say that Our BSNL conection Service is so bad and Waste, My Land phone and Internet is not working since Last 4-5 Months, but paying the Bill every month.. I have complaint many time to Kallada Exhange direct and Phone Regarding this .. they simply Given one Number and said, please call and report complaint to this number .. Sir its so disapointed me, becouse No one is ansering on 2549299 ( baiju) ... so hope you will solve this issue ASP...why Goverment is paying such waste people even not serious about there work ?

I have lost my mobile gionee p2. Sim no. [protected], requesting to you please block sim service and advice how can i get the same number sim.

My name : vinod c patel
Mobile no: [protected]
Date incident : 16.06.216 at 12.00 pm
Purchase sim from : nizar dist: tapi. Gujarat
Current location: ankleshwar, gujarat

If block my sim pl. Massage on my email id: vinod. [protected]@glenmarkpharma.com

On 06/06/2016 I gave a letter duly receipts to crossroad darshanlal chowk Dehradun for safe custody of telephone and broadband from 12/06/2016 to 16/11/2016 but till date not implemented in spite of that i approached to [protected] and 1504 on 13/06/2016.customer service centers did not bother to forward my complaint to respective section of Dehradun exchange office.
Mahesh Chandra Jainism
76/25 Rajpur Road Dehradun

I am a doctor by profession and religiously paying bills for[protected]. But for last 15 days neither my phone is working nor internet. On my complaint mr. Choudhari talked to mr and asked me to wait for a day. Some wire is cut. But till date nothing done. If it can't br fixed, inform me, else u will force me to my change service provider. Let me know how many working days u need to resole the issue.

I got the BSNL broadband connection on 14th March, 2016 and used the service till 6th May, 2016. I did not pay bill for this duration of time because of some monetary issues and eventually my landline and broadband line got disconnected by BSNL people on 6th May, 2016.
During that period BSNL always showed my usage as over usage i.e. they showed usage of 30gb in just 6 days and then 20gb in rest of the month in the month of march and the same way they told us that we have used 27 GB in just 6 days of April and my data has been exhausted from 1-7 april, 2016 which was like shocking. I never used internet so rigorously so that my dat got exhausted and showed beyond my limit. I complaint these bsnl people for how come my usage can me that much. I doubted that some one else is using my data.
eventually I did not pay money for that month because it was cheating. thus they disconnected my landline reason non-payment, on 7th May 2016.
Now, today I received a bill of 6700/- including bill of May- 14th June 2016. That was acceptable but the another shock was that some one still was using my data even after disconnection of my line. It is showing the usage of 28 GB since the date my line disconnected.

Now I am asking these people as to what happened to this and how come my data has been used even after disconnection of my line since last one and half month. On that these people are saying we have updated data usage..aap logon ne hi data use kiya hai aur humare paas disconnection date 15th June, 2016 hai.

Holy Crap!! What should I do, I need help.!! I am extremely frustrated.

Sir,
i am nilesh kumar & working as sde(it) in bsnl, hazaribag, jharkhand.Contact. No.-[protected]
i have complained about non working of pc on date 04 june 2016, but till 15th june 2016 no any one have attended the fault.
My case id is [protected] . Same pc had got faulty in month of may 2016 whose docket is [protected].Again become faulty.
Hence pl. Take necessary action for replacement of pc or rectification of fault.
My pc is in warranty condition.

Product description: hp 406 g1 microtower pc
product number: m0f94pc
serial number: ina532p513
problem description: pin: 88421/in/ nbd / ons/406g1m/i34130/500hq/4x/45k all/ no power

I have calling to the the bsnl customer care service number from the morning. I dont know what the hell are they doing there. i just spoke with the customer care executives.They are not giving a proper reply and they are disconnecting the phone.They are not behaving in a right way. Are we stupids ?? what do they think of customers? I need a proper explanation from the higher authority for there never mind attitude and there irresponsibility.I had called 5 times they just told me to hold the line but they cut off the call and ent off.when i called next time another executive took the phone but he said they don't have the time to hear the complaint and just cut the phone. Another one told he will call back tomorrow morning because he don't have time to hear the time. All these behavior was from the number 1504 & 1500 their customer executives. please give a proper explanation for the queries and also the indecency behaviour toward the customers.

Since more than a year i am regularly giving complaints for disconnection but the authority had kept the matter in a cold storage for the reasons better known to them. Whether the duties to which they are performing in vested interest? Let me know still how long does it takes to give connection according to provision? My std[protected]. I am waiting to hear response.

Why am i being routed through bad route and a very latent one plz route me through a static route with as low ping as possible. Because i am a aspiring gamer and lag and ping ruin my games. i am playing league of legends on north american server. my bsnl telephone number is[protected], plz help me through it i am rlly in need of help. and plz make it static so i dont have to complain again. I am very grateful for your help thanks in advance....

I am using bsnl landline and broadband service. From last 4 months phone in not working because of problems from bsnl side. Still they are sending bill every month. Even after applying for giving rebate they are telling us to pay the bill for services that we have not used. Please suggest where should i go whome should i approach. No one in bsnl head office is responding. My mobile no is [protected]

My landline phone no.[protected] is activated any how three month ago whenever i requested many time to deactivated this plan but till today my request is dump in your file none body try to deactivated like show unnecessary i have to pay a regular months in this subject it is request please De-active BSNL Hungama plan from my landline phone no.[protected] as earliest.

We are not being able to make incoming or outgoing call for the last one month in our BSNL landline .Even after registering repeated complaints, our efforts went in vain.On complaints a docket no is generated but the issue is not resolved.We are facing lot of difficulties since there are older people in our house and they don't have a mobile .Hence immediate help is highly required.

Hello sir,

My nokia mobile handset with sim card is lost 30 days back, while i was traveling to ooty.
My sim is still active, someone else is using it and i tried alot but not able to deactivate my sim, so kindly deactivate it.
Mobile number:[protected], its a prepaid bsnl-sim. Please help me and do the needful and send me a confirmation mail.

Alternate number:[protected]

I have taken a new sim connection (contact number [protected]) on 31st May 2016.
I have done tele-verification by calling on 1507 on 2 June 2016.
They have told me that the sim will be activate within 4 hrs.
But more than one week has passed and sim is not activated till now.

Kindly, do the needful as soon as possible.
Alternate number is [protected]

Hello sir am sanjay, kindly i infrom you that ki mene aaj k date mai 410 ka tv rechrge karaya then uske baad channel bhot kum aarhe hai, aisa mere sath 1st time nhi hoo rha hai every month wo log pese jada lete hai or chanel kum dete hai, hume jo phone pr bola jata hai wese kuch hota hi nhi sir tell me the reason sir customer care baat karke to time wst hi kiya ja sakta hai, i will ki aap apni custmer care ki service ko sudharenge, or jo baat karte hai channel ki, ki itne amount mai itne chanel milenge utne dena ka decision lenge .agar aap nhi kara sakte hai to muje to change karke koi or dish use karna padega, or aap log pese ke mutabik chanel nhi dete .isi chakkr mai new dist lagya aaj hi pls solv this issue .

From: 10th june 2016
Bhat shankar narayana kukkundoor
D. No. 3/427 durganugriha
Near durgaparameshwari temple
Kukkundoor village and post - 576117
Kakala taluq, udupi dist.

To:
Sde,
Bsnl, karkala

Sir,
Sub: non-working telephone[protected]Phone and broadband)
Telephone number[protected]A/c no. [protected]) has not been in condition for more than two – three months. Complaints have been registered multiple times but the condition of the telephone has been remained the same.
The condition of the telephone has been indifferent in the past three months. Since then, multiple complaints have been registered. I have promptly paid the telephone bill for the past two-three months even though the use of telephone had been minimal as the telephone was often non-working and noisy.
I have fully paid the bills of both my phone and broadband for the past three months at the time of non - working, i would request to provide a discount on my next bill.
Even though the telephone has been repaired recently (Just the telephone not broadband), i hear the voice of different calls of different people since then.
Even when i enquired about the broadband service, staff of bsnl karkala gave the reasons like the distance from the bsnl centre to house is more than 5 kms and when i enquired again and again, they told me about the problems with the underground cables during rainy season (During road constructions).
This time, even after multiple complaints in the past three months, the response from the officer at bsnl, karkala has been very poor and my telephone remained non-working. As a matter of broadband connection, if the problem with the underground cable persists, i would like you to extend the ftth connection which is not more than 500 meters from my house.
I request you to kindly look into the matter immediately and make sure the phone is repaired. If the phone and broadband can not be repaired by you, please disconnect the telephone and return the deposit amount that i had paid.

Thanking you,
Yours faithfully,

(Shankara narayana bhat)

Copy to:
1) asst. General manager, telecom udupi dist, udupi.
2) principal general manager, telephone, mangalore, d. K. Dist
3) chief general manager, telecom, karnataka state

Hello sir ji..
My name is anil and i have a problem..
My problem is i lost my bsnl prepaid sim for two months (febuary end to april end). After these two months, suddenly i got my sim in my own house...
But
in these two months my sim has use so many times .
I do not know who is person use my sim..
When i got my sim i check all my message, all call history. But i found nothing..
So i want to know that is.. In between two months who is a person use my sim for calls.. Messages for anything..
Plz send me my call history for (febuary end to april end) these two months..
Plz i really want to this call history... Plz
my bsnl sim no. Is :- [protected]
and send me my call history on my gmail id..

My id :- [protected]@gmail.Com
plz send me my call history plz sir ji..

Thankyou..