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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Oct 9, 2025

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 282

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Address: Anantapur, Andhra Pradesh, 515001

Guys i am maintaing bsnl land line phone for the past 15 years or so.
The bill whichi have received bearing bill no[protected]/may/2016 for rs1968/- an amount of rs1089/- were charged extra. Later i came to know that it is bsnl hungama charges for whic i have never subscribed or asked for.
The site i have neither ever used this site nor i have any interest to go for it.
Hence i request the concerned to deactive the bsnl hungama and bill me the rest. Hope you bsnl people respond.

My bsnl cutomer id:[protected]
My account no.[protected]
This complaint from ap

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Address: Haridwar, Uttarakhand, 247667

Sir,
I am purchased a bsnl evdo prepaid connection.No.[protected] from bsnl roorkee exchange, that is stopped without inform to customers. they are says" we are stopped EVDO service in roorkee". I have balance Rs 1200 in that prepaid sim. that is lapsed. and bsnl exchange we are unable to refund your money.please refund or refund procedure me.thanks
Suresh PS
my mobile no. is [protected]

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Address: 600083

There are reports about bsnl personnels modifying the broadband
plans themselves of the customers without their written consent and
request duly signed.Their act is a gross violation of rules and proce-
-dures, that qualifies for a criminal offence.A couple of times, I too, had
a message from bsnl saying that my request for modification in the
BB plan was under consideration and to the truth, I have had never
made a written request to them duly signed by me, for any modification
in the existing plan.Some unscrupulous elements within the organi-
-sation, indulge in such unbecoming acts and I wonder how the higher
officials give a nod to them.The BGP cadres give a clamorous call to
help them in eradicating corruption in all levels in the country.But,
ironically, the central minister for telecommunication, heads the most
corrupted bsnl.There is no decline in the level of corruption, after he
assumed office.In contradiction, the level is increasing day by day.The
lawyers and judges in the country should come forward, warning the
Illegal assumption of authority by bsnl officials, non-gazetted.For any
change in the plan if a customer desires, he ought to submit to bsnl
a written requisition duly signed by him.In turn, the concerned official
of bsnl should verify the authenticity of the customer and then only
the plan can be modified.The customers should hang together to fight
the corruption.Otherwise, bsnl should be read a lesson, what the customers of Pollachi(Coimbatore, TN) did some 15 years ago.They
incurred a heavy loss in revenue, to bsnl.Such a situation will arise soon!

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Sir, the mobile no is wrongly entered as [protected] instead of [protected] by mistake and the message received is Rs 220/- Recharge failed for [protected] we added 220 points to ezwallet balance. the recharge was done on 28-4-206. hence i request u sir to transfer the same 220 points to my bsnl mobilne no [protected] or [protected]

thanking u waiting for early action

sd/ dvs murty

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Address: Kannur, Kerala, 670582

Sir,

The hungama games and movies activated on my bsnl number[protected].
From the hungama customer care called to my landline number and offered free of service like movies, songs, videos. My younger sister attended and she thinks free service, but when the broadband bill came additional charges of Rs 410 added. I tried to contact bdnl, but no responses i got.
Kindly take action to stop the hungama service, if possible kindly refund the amount which i lost every month.
Thanks
Jerin Kuriakose

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Address: East Godavari, Andhra Pradesh, 533255

Website: Hungama

One day i received a phone call from bsnl-hungama regarding the free services of hungama, they said if i provide my e-mail id and phone number i will get a login id and password which will give access to hungama website free of cost and they said if i like their service i can subscribe to them if i dont subscribe no charges will be charged.. I didnt subscribed to any of their services but i got charges inr 489.00 in april 2016 bill please take neccessary actions to cancel the bill and do unsubscribe hungama which i havent subscribe my bsnl number[protected]

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Address: 600083

I am a resident of ashok nagar, chennai-83 and i have had enough
Bitter experiences with the officials of the exchange at k. K. Nagar,
Chennai. One has to run from pillar to post to address one's grievances
And there is no proper guidance or help for the poor customers. All the
Taff members seem to tend to parry their responsibilities. If one
Goes to a particular counter, the official there simply directs one to
Another counter. The staff at the counter direct one to another counter.
In this way, one has to run here and there to get frustrated. The special
Counter for complaints/grievances is for name-sake. The official there
Refuses to receive any written complaints. The whole staff enjoy their
Lives at the customers' money. The accounts section and the commercial section are housed in the 4th floor. (Like in a dungeon).
It will be a horrible experience for the senior citizens. No officials there
Will attend to you. They will pretend to be very busy. There one can see
The a. O, sitting comfortably and turning the pages of a book, her eyes
Fixed downwards. She will not bother your presence standing in front of
Her and will never hear you or attend to you. If you give a letter, she will
Imply throw it on your face and murmur to herself something, as though to drive away a stray dog. She is such an unmannered woman.
There are gms who are the authorities for the redressal of customers'
Grievances;but they never tend to listen to the grieving customers or
Entertain their complaints. The govt; should do away with the unnecessary posts. The gms are of no use. Bsnl is highly corruptive
And k. K. Nagar exchange is the most corrupted one. Will the govt; at the
Centre revamp bsnl to serve the customers fairly with total dedication?

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Address: New Delhi, Delhi, 110001

Website: mail.bsnl.in

I have a bsnl broadband connection. Of late, whenever i switch on my modem and type in an url, i am redirected to mail. Bsnl.In website which is advertising bsnl email services and several other private commercial products. This is causing lot of nuisance. Further, i am experiencing frequent breakdown of broadband service and at every restoration of service the same mail. Bsnl.In is forced upon me.

The matter was reported by email to [protected]@bsnl.Co.In & [protected]@bsnl.Co.In on 7th may 2016 - no response yet. The email complaint is copied below for your reference:

"bsnl email advert spamming us everytime we log into the net
Ramasesh iyer
Sat 5/7/2016 9:51 pm
To: [protected]@bsnl.Co.In ; [protected]@bsnl.Co.In ;
Please respect our privacy. Do not spam us with bsnl email advertisement. We are paid users of bsnl broadband. Everytime we log into the network, we are forced with bsnl email advertisement which interrupts our work on the net and wastes our time and energy.
Ramasesh iyer
Gwalior (Mp)"

Till date i have no response from them.In the meantime the spamming continues. Please help resolve this matter.
Thank you,
Ramasesh iyer

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L

Latha Baradwaj

from Bengaluru, Karnataka

Dec 2, 2017

My bsnl speed became extremely slow in the beginning & end of the month. I hardly had 1 week of internet in full force in the middle of the month. Each time I was asked to upgrade. I upgraded to 8mbps speed with 60 GB downloads. No improvement. Again it was asking to upgrade. Meanwhile I was cheated in Hungama.com. I received a bill of above 2000 in 5 months for Hungama which I never registered. After cancelling my Hungama registration officially, I still get the same bill. Soon after cancelling Hungama, my internet has stopped. Once in a while I get it but drops within seconds. I get noise in my phone whenever someone talks to me. In this era of Reliance Jio I don't know why people are sticking to bsnl. I am waiting for my Aadhar card to switch over to Jio. I am fed up of the mail.bsnl ad whenever I log on to any website as if my existing problems with bsnl is not enough.

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Address: Aligarh, Uttar Pradesh, 202002

Website: Bsnl.co.in

I am using BSNL landline broadband from 5-6 months. It was working fine but not fully. But from past 1 month its not working a little bit and its due to some electricity issue. I registered complaint in BSNL office but they don't know any solution about it. They're saying that this problem is in line somewhere underground and we can't solve it. I registered many complaints online in Ncdr portal but nothing happened. Is this really a problem that never can be solved? Do i have to give my Money for free? Do i have no rights???

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Address: Jhansi, Uttar Pradesh, 284003

Website: Paytm

On paytm website bsnl have mentioned in full talktime and special offers that they are offering 200 full talk time on 200 rechrge but when I actually recharged it, I got a balance of 189 only, when I called bsnl they said that they dont have any such offer that means they are not updating their data on websites and providing misleading information to customers.

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Address: 761002

I have availed broadband HUNGAMA PACK connection in bsnl. my landline number is [protected]. I have not subscribed for the games on download but a sum of Rs.410 has been unnecessarily included in my bills. I never expected this from an government organization. Without my consent through phone the subsciption has been done. Your people simply spoke to us about the kindly decativate the plan immediately. i expect that the next month bill should not include the amount for HUNGAMA MUSIC ON DEMAND, HUNGAMA MOVIES-HUMOV, HUNGAMA GAMES ON DEMAND.from
Sir I kindly requested to deactive... I am in major problems...

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Address: 182101

Website: www.consumercomplaints.in

Dear sir,
My complaint id is [protected] dated[protected]. Every time enquiry for complaint is done they give the esclated ids [protected] dated[protected] and other is [protected] dated[protected].
Every time it is been told that the complaint will be resolved with in 24-48 working hours but no action is taken as yet, and the complaint attendants are so arrogant and misbehaving that cannot be told

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Address: Vadodara, Gujarat, 390021

Website: BSNL

I am using bsnl landline & broad bank service. I am not receiving the monthly bill issued by bsnl. Every month i have to request bsnl at their local office for bill and they issue me duplicate bill without any details. This duplicate bill is not valid in my company for getting reimbursement as it is a state govt. Company. I have been requested to customer care to drop me email of bill but they only can give me amount to pay but not the bill. Also on website of view the bill, it is mentioned that' no bill pending' but when enter my landline bill it is shown as amount outstanding but no way to get the printing of the bill. Please help me to get me the bill online or through email at least. The local office clearly told that courier who despatch the bill is not proper and their services are very poor.In this case, only being a customer we suffer. Please email me the bill of april 2016 to enable me to pay the same.

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Address: Chennai, Tamil Nadu, 600079

Website: www.bsnl.hangama.com

Amazing way of looting the customer. without even informing us you guys will subscribe and bill us aaround 500 rs. every month. Do we think we are fools here to bear such a cost. Heights of cheapness. My landline no. is[protected]pls deactivate immediately and adjust in the bill with immediately effect or else i have to file a complaint to the consumer forum.

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Address: Ernakulam, Kerala, 683102

Website: www.bsnl.in/opencms/bsnl/BSNL/services/broadband/BB_plans_less_speed.html

Hi,

I'm using the following plan from bsnl broadband: bbg speed combo uld 2295 from 20th may 2016. It promises "upto 8mbps" speed for downloads upto 80gb. But i'm only getting speeds around 3mbps.

Upon contacting the bsnl service person, they claim that "8mbps speed is never achievable". Upon enquiring if speeds of atleast 6-7mbps (Which is just 75% of promised speed), they said i'll be lucky to get speeds around 4mbps.

Such a solution is not acceptable. I'm paying rs2295 per month to get quality internet connection. When i look at internet options, the only number i'm given through bsnl website is "8mbps". They never mention anywhere that "you'll never get 8mbps with that plan. You'll be lucky to get 4mbps."

Either bsnl should refrain from advertising such fraudulent speeds in their websites when they can't even achieve 50% of promised speed,

Or,

They should get my speed upto 7-8mbps. I simply cannot pay 2295rs for a plan that provides half the services it promised.

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Address: Jaunpur, Uttar Pradesh, 222101

श्रीमान,
bsnl केयर हमारा टेलिफोन पिछले साल 9 मार्च 2015 से नही चल रहा है न ही फोन जाता है और न ही आता है हमने कयी बार कोमप्लैंट भी दर्ज करवाया id भी मिली लेकिन कोई हल नही निकाला गया मैने 1साल तक बिल भी भरा की सही हो जायेगा लेकिन ऐसा कुछ भी नही हुआ अत: हमने 3 महीने से बिल नाही जमा किया फ़िर भी बिल आ रही है अब ये सब हमारे सहन शक्ति से बाहर जा रहा है सर आप कुछ हल निकालेंगे इस उम्मीद के साथ ये मेसेज हम भेज रहे है |
फोन no.[protected]
आपका कस्टमर
शिव प्रसाद मौर्या

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Address: 785614

I have a broadband connection in my land line telephone[protected]. I am continuing it since the year 2000.Initially it was dial-up connection. Because of faulty, improper and non experienced, unskilled and cruel cable laying people of bsnl, the placing o[censored]nderground cable to my phone at my residence, i can not access the broadband service more than 7 days in a month. But i regularly paying its dues. I am lucky to access broadband in april'2016 for not more than two days.In may'2016, till to day no service. Despite repeated complaint lodged to local bsnl office, no people came to rescue my service. Unfortunately, even if bsnl people repair the cable, the phone will ok for hardly for one hour and then phone goes dead.
My earlier complaint nos. Dotel/e/2013/30329,
Dotel/e/2014/38070, and
Dotel/e/2014/32792.
I requested in these complains to replace the underground cables to my residence. I never thought that, the company like bsnl is running without the fund (Budget) required to replace the cable. It is lack of some unwillingness and uneducated money hunter people working for bsnl. Can i request bsnl to replace the cable of my phone and enjoy the continuous broadband service for which i am paying regularly helping the people in bsnl to run their families?

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Address: Vidisha, Madhya Pradesh, 464001

मे[protected]Bsnl की सर्विस से परेशान हो चुका हूँ लाइन मे डिस्टर्बन्स है कंप्लेंट करने पर कंप्लेंट आई दी भी दी और कूछ समय बाद उसे अपने मन से बिना कंप्लेंट का निराकरण करे कंप्लेंट को बँद कर दिया जाता है आप कर्पया कर मेरी सहायता करे [protected] पवन गोयल
कंप्लेंट id-[protected] दिनांक 18/05/16
[protected]
कर्पया कर बताये की मे उपभोक्ता फोरम मे कैसे इस समस्या को रखंू

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Address: 560099

Hi Sir,

Need your intervention in[protected] complain for tel no:[protected], BB not working more then 25 day's, when we ask exchange team to check they saying its cable problem we can't help it and it will take long time.,

in that case there should not be monthly bill should generated, kindly transfer to higher BSNL management on this ..

and how come change team can say this if they can't solve the problem why there is exchange for providing exchange ..

and we see last month we have not done top-up for higher speed, but that also reflecting on bill, when most of the time BB not working there is need to top-up also and no use...

Can you help here to resolve this issue and guide how to revert this Rs.500 which is not used by us

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May 23, 2016

Updated by Suriyas_25 Hi Sir

we have BB link issue from almost a year[protected], every time we raising the complaint and it getting close by exchange team without fixing the problem, even they know there is cable fault which is running form pillar to our house.
for this I have given the letter asking for rebate on bill to them, but I not see any action this as well
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Open 23/05/2016 15:49:59
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Closed 10/05/2016 13:19:36
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Closed 04/05/2016 15:11:07
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Closed 20/04/2016 20:23:29

Last complain I see close mention that cable issue has been fixed, in that case net should work how they closing the complaint without checking with customer on this.

Does exchange team are know what is there job in exchange ? Simply closing complain without addressing does not solve the problem still
Request to kindly review all complain take the necessary rebate for all to till date….

it's going to be one month still BB not working, and every time exchange team say with looking on this, but how long and why they closing the complain

Please update mobile number or work phone in My Account->User Profile
SR #: [protected]
Service Id *: [protected]
First Name: RAMALINGAM S
Last Name: -
Status: Closed

Customer Id: [protected]
Billing Account: RAMALINGAM S
SSA: BANGALORE
Circle: KT
Invoice Number:
Complaint Type *: Technical

Complaint Sub Type *: BB Completely out of order

Summary:
Description:
Fault Closure Comment: CABLE FAULT RECTIFIED OK
Fault Closure Confirmed By: sub

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Address: 534341

HI,

Recently BSNL Hungama package was activated.Kind request to deactivate it.Landline number is [protected].There is no use of it by activating and charging for it additionally is rediculous. This is why the BSNL has lost the reputation in the recent years.

If not we are going to end the connection soon.
expecting the reply asap.

thank you

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