Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
My name is Aswin P Kumar.
I'm a bsnl telecom prepaid user for the last 6 years and i have known every internet data plan of bsnl ever since. Up until now, they have provided users with fulfilling what they have offered or atleast close to it. They introduced a new unlimitted plan for prepaid users from 21st april 2016. I subscribed to STV398 which provides unlimitted internet for 30 days. They said there will be 2gb of fair usage with no restriction to speed and it was true as well. And after this fair use of 2gb, they said the speed will be limitted to 80 kilo bytes per second. I used this 2gb without any problem and right after the 2gb is used, i am only getting a speed of 10 kbps even when i have full 3G network coverage and it never goes above this 10kbps as they said. I contacted the customer service and they said they can't do anything. They said 80kbps and they are providing only 10kbps. That is lower than what i used to get on 2G service before. I paid this 390rs for this slow speed 3g service. The whole concept of 3g is better speed! And they are providing about 8 times lesser than they offered and that is a huge difference in terms of internet speed. This is a huge fraud on taking money feom users after telling them one thing. I happened to learn that everybody else who availed this offer is dealing with the same problem. When they said the maximum speed will be restricted to 80kbps, they should atleast provide a speed closer to that. Instead they restricts it to 10kbps which is totally unacceptable. This should not be allowed as they are advertising one thing and providing another thing.
I hope there will be a solution to this kind of problems soon.

Dear sir
My broad band having no[protected] has not been working properly since last 6 months. I have complained on 1504 for 8 to 9 times and even though no response from local exchange

I got new phone line with broadband yesterday. The phone line works but the broadband connection doesn't work. It seems upsetting as it started irritating on the very first day itself.
My number is [protected] and my landline number is [protected]. I need someone to fix it soon. In the activation message I received, they didn't even give customer care number. See the below activation message I received from BSNL and think how a brainless guy must have sent me that message without customer care number in it,

" Dear Customer, Your Service has been activated from: 04/23/2016 12:39:37. Please Call Cust Care on: "

They don't want me to call and that's why no number was given

Today i tried to recharge mob no [protected] using paytm first time but i typed no [protected] instead of [protected] for special recharge voucher of Rs 135. Transaction ref no [protected]. Kindly reverse this transaction to my paytm a/c or give credit to mob No [protected]

From last two months we are receiving the bill with the charges of bsnl hungama service even thought we haven't subscribed the service. Also when called to customer service then don't reply to the call. So i request you to please deactivate the bsnl hungama service.My telephone no. Is[protected]

I am bharat sanchar nigam limited land line user mr. Sachiin h walunj, i want to de-active hangama-music, hangama-movie, hangama-games. It is unnecessary economical burden to me.
My land line number of bharat sanchar nigam limited is[protected]

My landline[protected] is NOT working since last 6 months so as my broadband. I called many times to the customer care but with no output. I have registered my complain in BSNL, Orissa grievance portal too but with no success.
This is my last option before either I surrender my connections (landline, broadband & Mobile) or go to the consumer court.

Please help me.

Thanks & Regards,
Dr. S K Sahoo

That I, Mani bhusan saha, surrendered my Telephone no[protected] to Accounts officer ( Telephone Revenue) Uttarpara, Hooghly, W.Bengal.on 07.01.2016, Account no [protected].as per their service disconnect memo no nil dated 16th Dec'2015 generated at 11:49:50 AM
Unfortunately neither they communicated any thing nor remit the refund till day.
Please take-up the matter with them to sort-out
Thanks, mani bhusan saha..

Dear sir,

My bsnl landline[protected] phone and broadband ( bbg-uld-795-monthly) are not running since last 05 months and infact line is dead. Several times compalints registered through call center; and local telephone exchange at sec-58; noida, but no result so far.

Getting fade-up with the system and unnecessary i am paying the bsnl bill every month.
Request for corrective action please..
Regards,
(Name – saibal kumar samanta, )
Flat no. – 84.
Millennium apartment,
Plot no. E-10a, sector – 61,
Noida, u.P. Pin- 201301,
(Email- [protected]@gmail.com)

Dear sirs,

I am an old lady (Aged 74 years) living alone. The only mode of communication that i have is a landline phone to talk to my daughters living abroad. The position is that my landline phone is usually out of order and the keys do not press on its number pad (Instrument is 20 years or older). Whenever the dead phone complaint was lodged the instrument was requested to be replaced but, despite so many years gone by, i am still using the same old instrument which is not of much use to me.
When ever my phone is out of order and i can't make a call my kids get frantic as to my well being and have to call up my neighbourhood.
Its an ernest request to completely change the instrument and not merely repair and replace with old telephone with the department.

Thanks and regards,
Mrs usha arjuna

My name is madhu sigatapu, bsnl mobile no. [protected] gujarat. On today 22.04.2016 at 13.58 hrs i got the push message that 70 rupees call charged from my account and called customer on 1503 immediately and asked customer care representative why my account is charged 70 rupees he told that you have mad isd call on. [protected]. But actually i have not done any call at all and informed to bsnl customer care representative. He lodged complaint no. 1d22335239 and told that his superior will call and u can discuss with him.

In internet i have seen the complaint messages from bsnl customers from same issue why amount is deducting from their accounts.

For this bsnl should take proper action on this otherwise customers stop recharging their mobile accounts.

Please i request bsnl to stop any facility of isd calling on my mobile and refund my 70 rupees.

Please do the needful.

BSNL-Unnecessarily subscribing Hungama music, games and movies
Sir,
I have availed broadband connection in BSNL, My land line number is [protected]. I have not subscribed for Hungama muisc, games and movies on demand.But a sum of Rs 425.90 has been unnecessarily included in my bills. I never expected this from an government organization without my consent through phone the subscription has been done. Your people simply spoke to us about the kindly deactivate the plan immediately. I expect that the next month bill should not include the amount
Hence i kindly request to waive (Refund) of Hungama music, games and movies on demand charges for the month of march 2016 immediately please
In any delay i take with legal action

I had opted for ecs payment of my 2 landline nos viz.[protected] &[protected] but suddenly i find that my telephonees are disconnected 1st one in march & 2nd one now for non payment what is the matter has bsnl stopped collection by ecs?

To,

The commercial officer,
Bsnl, chinchwad, pune


Sub : non-reciept of security deposit against closure of mobile no : [protected] & [protected]
Account no[protected]

Sir, i have submitted an application for closure of my mobile connection no [protected] & add on no - [protected], at s.D.E. C.S.C chinchwad and cleared all the bills till that date as well submitted the cross check for getting deposit the money to my saving account. However the amount of security deposit has not been received so far.Because already i have waited for one year after closing of mobile but yet security deposited money not refunded to me only by depositing the money directly to my bank account,
It is requested to kindly take immediate action for early refund.

Thanking you,

Yours faithfully,
Sanjay vitthalrao fule
[protected]

This is john...The hungama services is activated without my knowledge.. The package consists online videos, games, movies, wallpapers etc etc...And without ny prior knowledge this has been activated..The bsnl landline bill charges rs.500 each month while i dont use this package at all..Please kindly unsubscribe all my hungama services to my number...
My landline number is[protected]..

Sim card activation
This is to inform you that today on 19/04/2016 i've bought a sim card beareing no:[protected]. But so far it hasn't been activated. Please do the needful

Sir/Madam
I am staying at cheruvettucad near sangumugham, Trivandrum since last 12 years. It is very regret to inform that not a single day I got a successful communication through my mobile which is with a Bsnl connection. Always signal bar shows like waves..no strength. Talk breaks repeatedly. Minimum 5 try for a communication due to break while talking. Browsing is not at all successful, very poor. I do pay monthly prepaid since last 10 years. Tell me bsnl do I want to keep ur sim for future use. All other operators having towers near to me. Why BSNL don't look this matter seriously.. I pray please do something to solve this freqent problem...

We have opted for a new broadband connection 2weeks ago in bsnl office in sector 56 gurgaon.
They provided us the eta of 2 days for complete installation, but now it has been 2 weeks still the connection is not up.
I am tired of calling them. They never show up.
Every time i call them the tell it will be fixed in a day but there is no progress till now.

I asked them to cancel the connection and refund my money back but they are not doing so.
They bluntly say we will not refund. This is not the way it should be i have given enough time to them and now i don't want their service.
I nee my money refunded.

Yesterday in my bsnl [protected] number 14rs plan activated by bsnl suddenly, i have not tried to activated this, because i am using this number only for call not for internet, so i need to remove this plan from my phone and refund money immediately.

The number of calls are came to my bsnl landline number. They told me that just activate the bsnl hungama service without subscribe any packs. If you want any service just activate by your wish. I gave my mobile number and details. Then they activate an account without any package subscription. I saw the content and felt its not useful... Full of rubbish. I logged out. At the end of month they charged me for all packages without my knowledge. I didn't subscribe any package. But they cheated me.