Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir,

With great regret i wish to mention below the poor landline/broad band service of bsnl:

1. From 12th march, 2016 onwards continuously i am lodging complaint in bsnl customer care number. The customer complaint/registration number is as under :-

Date complaint/registration no.
[protected] [protected]
[protected] [protected]
[protected] [protected]
[protected] [protected]
[protected] [protected]
[protected] [protected]

2. Whenever we are complaining the same message is coming again & again from bsnl side to contact mr.Prabhati lal mali, mobile no.[protected].

3. When we contacted mr.Prabhati lal mali, mobile no.[protected], he was not picking up the call. Then we came to know that he has retired from the services of bsnl one year ago.

4. Thereafter one staff of bsnl mr.Chothmal sharma, mobile no.[protected] was assigned the job on 18th march, 2016 against our complaint. He told us that the work will be done only when he will be given rs.500/-. As desired by him, we fulfilled his condition by paying rs.200/- & assured him that remaining rs.300/- will be given only after completion of the work. After getting rs.200/- mr.Sharma went away and never came back again. We have contacted him so many times on his mobile number [protected], but with great regret, all the time no proper response was received. He is only asking for the balance amount of rs.300/-.

Looking at bsnl and its apathy i am too shocked and felt ashamed of the people and the same system. Do bsnl need so many days to help a customer?

Therefore i request you to kindly look into the matter strictly and resolve my problem immediately without any further delay failing which i will have no other alternate but to move to consumer court and also higher authorities for the pain and agony i underwent with the bsnl poor service.

Thanking you & waiting for prompt action in the matter.

Yours faithfully,
Hans raj agarwal
“govindam”
Nc 1/5, sector no. 1,
Main road, vidyadhar nagar,
Jaipur, rajasthan – 302023)
[protected]

I had taken a BSNL broadband connection on 1 Mar for my residence located at Ramky one north, Avalahalli, Doddaballapur Road, bangalore - 560064.
BSNL took more than 10 days to start my connection. After starting connection, the connection went down twice in a span of 10 days.
First time when the connection was broken, it took more than 3 days for resuming it, that too with several reminders & follow ups.
Second time, the connection stopped working and it's not working for last 3 days.
BSNL contact person, Mr. manohar, doesn't respond to either calls/messages despite several follow ups.

Hello,

I had given an application for local shift of telephone along with broadband (No.[protected] on 13th October-2014 at BSNL, Indiranagar Exchange, Blr-08( Ref No. 05/c.o.2nd East-BSNL) as directed by Brookefield Exchange.
So far, there has been no action regarding my application. The transfer has been pending until today.
Without internet, I have been facing too many issues. Request you to please look into this issue on priority .
Look forward for positive response.

Thank you,
Ashwini

Respected sir/ madam,
The bsnl land phone connection in the name of smt parukutty amma with telephone number [protected] at pandalam in pathanamthitta is frequently out of service indeed making so much hassle for the person. I already booked a complaint with bsnl automatic complaint booking system. I am a senior citizen and the frequent fault with the telephone is creating so much issues for me. Every once in a while the phone will be out of service. I pay my phone bills with out a due. Kindly do the needful

Thank you

I'm college student.. I'm in need of Internet connection.. I have bsnl landline in my home.. But they are not providing me a Internet connection.. They are telling that "from bsnl office to your home it was 7 kilo meter, , only Internet connection will be given between 3 km"...
The wires are in and condition from office to our village.. So that there is losses...
Any way my ultimate aim is I need bsnl Internet connection for my home 🏡.. Thank you..

I have lodge complain many times but til now the telephone is dead i have paid 330 for the current month but my phone is dead
As it is govt office and broadband is connected so we are facing problems
land line number is-[protected]
if this problem arise and we complain them they misguide the telephone call and unable to solve the problem
so this is a big problem for us

I am a Senior Citizen of 71 years.
My BSNL Customer ID:- [protected], A/c No.:- [protected]
Invoice No.:- [protected] dt.[protected] for Rs. 966/= ( including Rs.436=46 for " movies on demand & games on demand - Hungama"
MY COMPLAINT:-
I have never asked for or given oral/written consent for any Hungama Packages. This package has been forcibly added to my current bill for Jan-Feb.2016. I have returned the original bill to Accunts Officer (CDR), BSNL, Telephone Bhavan, Bajirao Road, Pune-411002 for correction/ issuing a fresh bill for tel. charges RS. 529=06 only. I do not require any Hungama packages on my Landline Tel No.[protected]. Please deactivate all Hungama Packages from my landline No. with immediate effect repeat with immediate effect. If no action is taken, I shall file a suit against BSNL in the Consumer Court at Pune.
- Kiran Shankar Naniwadekar (BSNL Consumer)
LL No.[protected]

My bsnl landline no.is [protected] and the broadband of bsnl isnt working since 25 days .I complained at least twice daily at least 50 calls this month but till date no action has been taken.My registration complaint no.is [protected] .Whenever I make a call they keep the phone on hold and. Go away .Moreover they cancel the complain my their own.I had personally been to bsnl office atleat 5 times.And I received a no.[protected] of Bsp Singh and SDO named B Singh phone no.[protected] and complained to them too but still no action has been taken by them.Moreover they never receive call neither give attention to the complains.

Me being a renowned doctor a radiologist in Ranchi has lots of official work to do which is getting hampered due to non functioning of broadband . I would request you to take strong action in order to never repeat the same issue.As being a doctor it's isn't possible for me to take out lot of time daily for these types of issues where personally my role is none .
Thanking You .
Dr.Binod Singh
Radilogist, Ranchi
Cont. No.[protected], [protected]

My phone no. is[protected]. I have been charged regularly for hungama movies, hungama music and hungama games. I have not yet used the services. But I am annoyed why I have been charged for the services for which I have not utilized. Kindly deactivate the services immediately and reimburse the amount collected from me immediately. I have been put to mental and financial stress. Kindly do d needful. A.Kala Samuel, 10, Ayya Street, School road, Chetpet, Chennai 600 010.

My wimax user id is [protected]@bsnl.in and my account no.is[protected], I have purchased this connection approx. 4 years back since than i am not satisfied with the download speed given to me now a days it is around 6kbs/persec to 25kbs.per second I have made several complains to the bsnl department but they did not solve the issue, I hardly do any work on the internet due to the poor speed.Pl help me.


Narendra singh chauhan
1st sanjay marg cheelgari,
Dharamsala, distt.Kangra
Himachal Pradesh.
[protected]

Dear Sir,
I have taken plan(RS. 675/ month) of Internet but unfortunately Bill has come of Rs. 10184 (Invoice period- 01/01/2016 to 29/02/2016) and i have given Application at BSNL-Office Hira-path, Mansarovar, Jaipur and we have deposited Rs.1175 on 18/03/2016 but still it was showing Message on my Mobile for paying Rs.10184.
While discussing in the office they said that they have given 1-year bill but i have to convert monthly. so kindly resolve my problem as soon as possible.

Regards
Manju Agarwal

I wish to take a new landline connection along with broadband. The circle officers are saying that I have to give them cable charge, labour charge, and the handset cost. When I inquired about the costs for new connection to the customer care officers at[protected] the told me that there is no such costs and initial installation charges and security deposit will be shown in the first bill. What should I do? Due to this they are not giving me connection.

Kindly deactivate/cancel bsnl hungama service from our telephone number[protected] with immeddiate effect.

Being old and senior citicen I cannot use this service and so far has never use this service. I am paying unnecessarily. Kindly cancel/discontinue.

regards
Ramesh Singh


eactivate with immeiate effect bsnl hungama service from our telephone number [protected]

R/Sir,
with due respect that I have take a Internet Broadband connection no[protected] on the name of my firm Quality Freights Agencies Nalagarh Ropar road Dherowal, Nalagarh(H.P.).Sir I am paying my BSNL bill always before due date because my total work depend at this broadband connection because my firm is a online service provider.Sir I have make many time complaints through BSNL Land line no[protected] and JTO BSNL No[protected] but my problem is as it is yet.Sir I BSNL customer from about since four years but they are continue ignoring my complaints that is effects my business badly.Sir please take necessary & actions about my complaint mentions above.
Thanks & regards.

Respected sir,
Its been really hard to say that indias govt. Telecom provider is not able to provide a good networking in rural parts of india.We the people o[censored]diyankulangara (Kerala)is now facing network problems here.India is moving to 4g networking now but in this place 3g service hasn't yet started.We the people living here kindly request you to take adequate measures immediately.
Thank you

Plz deactivate hungama services on [protected]

The ph no [protected] of sr citizen mrs maya dey remain dead due to cable fault, as per local bsnl staff mr dilip kumar nag since 12.03.2016 till date. Now it take abnormally long time to resolve this issue since 12.03.2016. Request you to resolve this issue immediately please. Alternative no [protected].

This complaint is regarding the BSNL FTTH broadband connection i

took for the below address.I have been using BSNL portal for paying

monthly bills online whereas at a certain point the portal has been

upgraded and the IP is changed for the portal.I started using the

new portal for paying bills where i could find the entire bill

history.As the bills are archived...

Respected sir, I am an old man aged aged 69 years. I am using a sim card purchased from BSNL.The number is [protected]. Most of the time i was using this sim number. I am a poor person. But BSNL deducts Rs 5 -00 once in two days.This morning [[protected]] i recharged for Rs 10-00, . Immediately after recharging this amount BSNL duducted Rs 5 -00. How can I use this number hereafter. I had asked BSNL not to deduct Rs 5 from my sim card but the do not bother.Regularly they are doing this mistake.
Kindly do the necessary action so that BSNL will not do this fault again.

Dear Sir/Madam,

We have been using[protected] landline for the last close to 2 decades. In 2011 we have raised a request to bar outgoing calls on this number. But in Jun 2015 we have requested to activate the basic 675/- broadband plan on the same number expecting we would get to make calls and browse internet.

We only got to browse the internet, making calls was still a long shot. I have visited BSNL Vizag...