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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 294

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M
manuuana
from Chennai, Tamil Nadu
Mar 15, 2016
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Address: 571604

My mobile number [protected] any call made by this number to the numbers starts from 1800 will be taken as international assist and call automatically gets disconnected and my 7 rupees currency will be deducted, by this problem I suffered a great loss, kindly rectify the problem of bsnl.
My many previous complaints are simply thrown to the dustbin without rectifying .
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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Speed up the resolution service .
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I want exact justice .
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My mobile number.[protected] is getting three times data for once use, I am suffering wastage of data beyond my use unnecessarily,

I want exact justice .
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    S
    sushil kumar gautam
    Mar 15, 2016
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    Address: 285126

    Sir mera BSNL no.[protected] hair.
    Aaj date[protected] ko 17 rs. Ka internet pack dalaya that jismen 110 mb mila that.
    Is men 40 mb Maine use kar paya our 70 mb bacha tha.
    2 minutes bad mere account set 75 rs. Ka wrong balance deduct ho gaye.
    Please return my wrong deduct balance 75 rs.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      sandeshkharangate
      from Dhule, Maharashtra
      Mar 15, 2016
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      Address: 403702

      The above mentioned phone number is not working for last one month & no one is bothered to rectify the same. The first complaint was lodged on 17/02/2016 bearing no. [protected] and subsequently many more complaints were lodged but every time the complaint is lodged, the very next day we get the SMS saying that the case is resolved. We are having at least twenty complaints lodged online, if you want the numbers we can give you all the numbers. We also tried to contact the CANACONA EXCHANGE, but no one is attending the phone their. The Canacona exchange numbers are[protected] & 2643000. Then we contacted the lineman who told us that without paying anything to the JE our phone will not be rectified.Please tell us whether you charge anything for rectifying the phone.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        sonu0844
        from Kolkata, West Bengal
        Mar 15, 2016
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        Address: 744205

        Dear sir,
        My telephone is not working since last 8 months and inspite of several complaints through telephone the agency does not take any step to rectify it. And because of this my broad band connection is too slow that sometime it will take several minutes to open a web page.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Sanjoy Karmakar
          from Khopoli, Maharashtra
          Mar 15, 2016
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          Address: West Singhbhum, Jharkhand, 833213
          Website: BSNL-JHARKHAND

          On 13.03.2016 i have lost my mobile phone set along with the jharkhand-bsnl prepaid sim(Ph. No - [protected]). I have tried to block the sim through the following no -
          [protected] - i have call several times. Though it is all india customer care no., every time the call receiver informed that it is connected with west bengal and they can't help for jharkhand no. They have provided no. [protected], but on calling every time it found "the no. Does not exist".
          [protected]/1601 - i have tried these two nos., but it found "can't be proceed".
          I want to block the sim immediately.
          My mail id [protected]@lntecc.com.
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            Z
            zkrishna
            from Jamshedpur, Jharkhand
            Mar 15, 2016
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            Address: 831005
            Website: www.bsnl.in

            I am subscribed in BBG Combo ULD 999 scheme, in this speed of 4 Mbps is mandatory upto 8 gb download and thereafter speed becomes 512 Kbps.
            But this speed is not acheived at any point of time and it worsens after 8 gb of download.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              N
              niladrih99
              Mar 15, 2016
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              Address: 713214

              I surrendered my BSNL Tele No[protected] on 14th November, 2014. On surrendering I filled up a form for the address where the ECS cheque is to be delivered on the same day regarding the place where to post the refund and i gave my current address in New Delhi.

              Till date today I didn't recieved any ECS cheque at my current address and the BSNL Customer care is not addressing to my grievance. Its almost one and half year passed on. My mobile number is +91 [protected]

              The BSNL Customer care didn't respond to my call and I am still in the same condition dealing with one of the government company.. Of course, further it doesn't made any result.. as it again trapped in the same RED TAPE net.

              Please advise the way it can be retrieved.
              Ratna Halder,
              M:[protected]
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                S
                surya chaudhary
                from Bulandshahr, Uttar Pradesh
                Mar 14, 2016
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                Address: Chandauli, Uttar Pradesh, 232101
                Website: www.bsnl.com

                My name is surya prakash chaudhary and i live in mughalsarai chaundali in uttar pradesh and my problem is thatmy landline is dead from six months but bill comes every month after phone is dead . before a month i register a compalint of my problem in the official website of BSNL but there is no response . for this what should i do for this.
                i want to you resolving my problem if you are not applicable please reply me on my email account [protected]@gmail.com

                MY LANDLINE NUMBER :[protected]
                CONTACT NUMBER : [protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  I
                  imran madni
                  from Delhi, Delhi
                  Mar 14, 2016
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                  Address: Gadchiroli, Maharashtra

                  About hungama free music and movies, games
                  I am a bsnl consumer and mu phone no is [protected] and i am a broadband consumer Please deactivate my hungama ( free music, movies, games) plan, I am tired and frustrated of calling again and again on toll free name and also other complaint no, actually I am trying
                  From about 1 mo...
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    P
                    pavuanna
                    Mar 14, 2016
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                    Address: Belgaum, Karnataka, 591124

                    Hello Sir,

                    Please block my sim. My phone number is [protected] and [protected]. I have lost my mobile on 13th march in goa and the sim is still active. please do the needfull and kindly send a confirmation mail back to me to the above email id.

                    Thanks,
                    praveen
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      B
                      balbharti
                      from Srinagar, Jammu and Kashmir
                      Mar 14, 2016
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                      Address: Fatehabad, Haryana, 125050

                      We have problem in wi-fi and landline .These are not work last two or three days . so sovle our problem as soon as possible . Requsted you again pls .
                      My land line no . is[protected] .
                      Thank you
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      its good
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                        N
                        Nabeelnp
                        from Alwaye, Kerala
                        Mar 14, 2016
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                        Address: 673008

                        My bsnl exchange in chevayoor, in calicut district, kerala. It has not working in past 3 months (16th December 2015).we are complain bsnl customer care number, chevayoor exchange customer care officer & section engineer also but till date my phone is dead,
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          R
                          riten patel
                          from Chennai, Tamil Nadu
                          Mar 14, 2016
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                          Address: Anand, Gujarat, 388365

                          I have discontiue bsnl landline service from 31.07.2015.
                          My bsnl customer id is [protected], account number : [protected].

                          Invoice number : [protected].
                          Invoice date 20/08/2015. Due date 07/09/2015
                          Invoice amount = -900.76

                          This amount is my deposit amount . I got bsnl minus value invoice but do not get money till date .

                          Please send cheque at my refisted address.

                          Regards,
                          Riten patel ([protected])
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            PRJoglekar
                            from Parli Vaijnath, Maharashtra
                            Mar 13, 2016
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                            Address: 431517
                            Website: bsnl.hungama.com

                            I P R Joglekar, having Telephone No.[protected] want to deactivate hungama music, movie and games facility urgently as the charges are exorbitant. I tried to send email to bsnl. hungama.com but all emails are returned.
                            I request you through you kindly look into the matter and deactivate the hungama.com facility on my telephone number[protected].
                            Thanks.

                            PRJoglekar.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              N
                              NILA SENGUPTA
                              from Kolkata, West Bengal
                              Mar 13, 2016
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                              Address: North 24 Parganas, West Bengal, 700129
                              Website: www.bsnl.co.in

                              My BSNL landline no.[protected] is lying dead for more than one year now. On 14.02.2015 I booked a docket, number [protected], with BSNL which has not been resolved. The problem, it seems, is "severe underground cable fault". The bloody BSNL has not been able to fix my problem in one year!! I keep getting telephone bills for the rental. When will my phone be operative again?? Will the BSNL buggers reply ????
                              If it has become such an useless entity now, why does it try to fool us with all those advertisements about new facilities ? Shouldn't they keep the existing ones operative ??? I hope to hear from BSNL WITHIN ONE WEEK.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                Arpita S
                                from Pune, Maharashtra
                                Mar 12, 2016
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                                Address: 700157

                                Had multiple complaints(fault call) raised since 16thFeb for my landline and broadband not working since 12thFeb 2016 till now(been 1 month). But its still not resolved.
                                Get notification on the fault call raised been closed after 1-2 days of raising, but without any resolution acted upon.Thus multiple times complaints are being raised.Leading to 24hrs wait for every fault call, though issue is since 12thFeb.
                                The bill is raised as well this month.
                                And the customer care number provided isn't working now.Hence can't raise fault call again.
                                Hope to get the issue resolved asap as its been 1 month now.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  A
                                  Anand145
                                  Mar 12, 2016
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                                  Address: Nagpur, Maharashtra, 440008
                                  Website: www.bsnl.com

                                  I have complained many times on 198 of BSNL and also to their officials repeatedly for restoring the landline which has been dead since last 20 days. But the BSNL officers are not taking it seriously. They just is not the fault of BSNL.Kindly look into the matter urgently.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    H
                                    Harsh22
                                    from Ahmedabad, Gujarat
                                    Mar 11, 2016
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                                    Address: Sri Ganganagar, Rajasthan, 335804

                                    Sir
                                    It is a request my mobile no. Is [protected] In my mobile no Sms outgoing facility is there from last 1 month and it's very necessary to me kindly solve this problm
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Tinkus7
                                      from Mumbai, Maharashtra
                                      Mar 11, 2016
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                                      Address: Mathura, Uttar Pradesh, 281004
                                      Website: www.bsnl.co.in

                                      I have made 50 or more complaints in last One and a half month but they never tried to sort it out, as i am a manager in a manufacturing factory i have lot of work to do with internet but like always it has no connectivity no signal, means i have no words to say how worst service they are providing us ...
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        H
                                        helpy
                                        from Allahabad, Uttar Pradesh
                                        Mar 11, 2016
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                                        Address: Allahabad, Uttar Pradesh
                                        Website: www.bsnl.hungama.com

                                        I am having broad band combo plan on my bsnl land line connection. Later without proper explanation and detail Hungama music and video download service has been activated on my landline billing at extra charges.
                                        I want to unsubscribe Hungama service with immediate effect.but bsnl customer care is not doing any thing
                                        .They give the customer care no of bsnl Hungama service . At this no no one is lifting phone.
                                        Pl help. And get the Hungama service in subscribed.Such cheating and poor response should end.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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