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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 300

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S
Shaevy
from Delhi, Delhi
Feb 12, 2016
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Address: Junagadh, Gujarat, 177206

A month ago, I subscribed for bsnl broadband and landline. First one week, neither broadband nor landline worked a single second. I visited bsnl office at least 10-15 times from day 1. Nothing worked out for me. After 1st week, broadband started but speed was 2-4kbps, even worst than a 2G.
And after every 3 hrs, it stops for another 3 hrs. I am totally pissed off. Even during typing this complaint, internet stopped once. My ping is usually in thousands, not even in hundreds. One of the official of bsnl after my continued requests told me that "sarkari or private me fark hota h, sarkari aise hi kaam krta h". I don't understand what to do now. Kindly guide me.
Thanks in advance
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Kaypeee
    from Bakloh, Punjab
    Feb 12, 2016
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    Address: 174303
    Website: BSNL

    This is to complaint about BSNL broadband service in himachal pradesh, they are taking full amount of broadband but giving speed as slow as 2g network, i.e maximum 10-15kb/s download speed, on plan of 512kbps and on even higher plans too. I have complaint to all officials but no one helps, all says " piche se problem hai hum kuch nahi kr sakte " but when it comes to bill payment they take full amount, whats the use of this kind of service, even 2g netwrk works better than it, hope you can help out, will wait for your support.
    Thanks in advance
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      D
      Dinesh1414
      from Hyderabad, Telangana
      Feb 12, 2016
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      Address: Hyderabad, Andhra Pradesh, 500047

      Sim not activated after 24 hours and the customer care number just keeps repeating the same menu. Even when the customer care executives answered hours ago they just gave some stupid excuse and hung up.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        D
        Dhruv Shah12345
        from Pune, Maharashtra
        Feb 12, 2016
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        Address: 380007
        Website: portal2.bsnl.in

        Dear sir
        Today morning i payed my landline bill of 773 using billdesk gateway but bill payment was unsuccesful eventhough Rs 773 has been debited from my account. Now what to do..??
        Please Help me
        Dhruv Shah
        [protected] my contact number
        [protected]@gmail.com
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          K
          Kedar Prasad Pv
          from Hyderabad, Telangana
          Feb 12, 2016
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          Address: 524318
          Website: bsnl.hungama.com

          Dear sir,

          My name is Kedar prasad. My Land Line no:[protected]. One day an executive from BSNL hangama called me and explained about BSNL Hangama valued added services and said to dail #1 if I want to know the details. Before pressing I asked them that is my account will be activated if I press. they said me that nothing will activated unless I personally activate it by logging in Hangama website. But strangely they were added one time charges around Rs.600/- on my Monthly broadband bill.

          Please deactivate me from that VAS and please refund my amount.

          Thank you,
          Kedar prasad,
          [protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            R
            richa111
            from Barh, Bihar
            Feb 12, 2016
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            Address: Patna, Bihar, 800004

            Hello sir this is Richa and my phone number is[protected]. Hungama plan has been activated on my bsnl broadband services without my consent. And since 3 months I am recieving unnecessary bill. Plzzzz deactivate it immediately I'll b highly bliged to you for this.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              A
              Amit Kumar Srivastawa
              from Patna, Bihar
              Feb 12, 2016
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              Address: Hazaribagh, Jharkhand, 802301
              Website: bsnlhangama.co.in

              I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is[protected]
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                S
                shailesh460
                from Begusarai, Bihar
                Feb 12, 2016
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                Address: Ranchi, Jharkhand, 834001

                I am using BSNL broadband connection for last 2 years but recently i found heavy bill amount charge by bsnl company for unwanted services like hungama services. for the purpose of deactivate the service i consult customer care. they told me they are not able to deactivate the services i consult PRO also for resolution but till date service is continue. my land line number is[protected]. kindly suggest me what sould i do.

                Thanks
                Shailesh kumar
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  R
                  Rgoswa
                  from Naharlagun, Arunachal Pradesh
                  Feb 11, 2016
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                  Address: Dhalai, Tripura

                  Amount has been deduced form my account but not recharge in Bsnl number. Now I want to back money in my sbin account

                  From Dhananjoy Goswami
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    A
                    anukrish
                    from Bengaluru, Karnataka
                    Feb 11, 2016
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                    Address: 411038

                    I do not want the services of BSNL Hungama on my Phone Nbr.Kindly
                    deactivate the programme of Hungama Music, Hungama Games, Hungama Movies as the same was done by taking my email Id .Please DEACTIVATE all the SERVICES/programmes which was included on Phone Number.
                    The amount of the said programmes was billed in January 2016 telephone bill
                    Avinash Phansalkar
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      R
                      raul2017
                      from Lohaghat, Uttarakhand
                      Feb 11, 2016
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                      Address: Udham Singh Nagar, Uttarakhand, 244713

                      Additional services like Games on Demand, Music on Demand and Movie on Demand by Hungama are activated on my BSNL broadband without my consent and I want to unsubscribe that from broadband services. my phone number is [protected] and mobile no is [protected]. Please UNSUBSCRIBE immediately. Otherwise I shall be compelled to go Legal.
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                        S
                        Shafijebin
                        from Malappuram, Kerala
                        Feb 11, 2016
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                        Address: Kozhikode, Kerala, 673509
                        Website: www.bsnl.in

                        My land line is not working for long time and no more response from the concerned team.
                        Telephone exchange- Parakkadavu.
                        Phone number[protected].
                        Kozhikode, Kerala.
                        Contact number [protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          pradeepshinde100
                          Feb 11, 2016
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                          I have BSNL Agree plan in mobile prepaid sim card. In that I have got internet plan also but there is no coverage at all for both internet as well as for phone most of the time. I have discuused this with other BSNL users and come to know that they also have same issue. Why BSNL only (in comparision with other mobile companies) has coverage problem though it is government company? I am paying for service of 24 hrs, amn't I? please tell me what to do for this as I want service from my own company that is goverenment and not from any other company.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            Amol Arvind More
                            from Pune, Maharashtra
                            Feb 11, 2016
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                            Address: 411032
                            Website: mis.bsnl.co.in/pgs/internet/pgwebregn.asp

                            Dear Team,

                            My name is Amol More. We have BSNL internet facility at home, however the internet is not working since last 3 weeks. We have lodge the complaint however no action taken from BSNL. Appreciate if the internet starts working and should not be charged for said weeks.

                            Regards
                            Amol
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              Soumadeep Roy
                              from Hyderabad, Telangana
                              Feb 11, 2016
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                              My call barring is suddenly active. and I cant switch it off as it is asking for password. cell no. - [protected]. please switch on my outgoing.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                Siddhant Pattnaik
                                from Mumbai, Maharashtra
                                Feb 10, 2016
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                                Address: Khordha, Odisha, 751020

                                Additional services like games on demand, music on demand, movies on demand by humgama are activated on my bsnl broadband without my consent and i want to unsubscribe that from my computer.My phone number[protected].
                                Please unsubscribe immediately and arrange to return the money which taken by bsnl.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  D
                                  Davidson Dharmaraj
                                  from Kallakkurichchi, Tamil Nadu
                                  Feb 10, 2016
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                                  Address: 641034
                                  Website: selfcare.sdc.bsnl.co.in/selfcare

                                  Dear Sir/Madam,

                                  I used online phone disconnect option and raised service request No.[protected]
                                  But the request was closed without any indication
                                  I saw the comment asking me to go to bsnl CSC

                                  I am out of town and can't go to CSC. Kindly disconnect the phone line

                                  I request you to kindly disconnect my broadband line
                                  If you ask me to go to CSC for this, I will not pay the bills

                                  Regards,
                                  Davidson D
                                  +1 photos
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    A
                                    ankit95
                                    from Patna, Bihar
                                    Feb 10, 2016
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                                    Address: Patna, Bihar, 800004
                                    Website: hungama gameing

                                    Dear Sir,

                                    The service name Hungama gaming and song with i don't want to subscribe it was always subscribe without my knowledge every time and minimum 250 amount is deducted every month so kindly refund my money back
                                    +1 photos
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                                      nitaxe36
                                      from Ratlam, Madhya Pradesh
                                      Feb 10, 2016
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                                      Address: 462022
                                      Website: bsnl.hungama.com

                                      We did not activate Hungama related activities or requested from our side. However, an amount of Rs. 410/- is charged from us through the monthly bill for the month of January 2016 . We, therefore, want to you to deactivate/cancel all the Hungama related activities related to my Phone No.[protected] at once.

                                      and we demand an explanation for this activation without our permission. if this is not resolved soon then we'll be forced to take legal actions against bsnl.
                                      please contact us as soon as possible on our number - [protected]
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        S
                                        Sanju Prabhakar
                                        from Mavelikara, Kerala
                                        Feb 10, 2016
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                                        Address: 679533

                                        Please note that, my landline([protected]) is not working for the past 5
                                        months.I have made several complaints over phone as well as registered in
                                        online. I had subscribed broadband internet pack with my landline, due to
                                        this issue i have been cancelled my internet connection. Even i had been
                                        complainted to JTO and Palakkad BSNL GM also. As per JTO and technician,
                                        they havent enough cable to change. Because of this irresponse sevice
                                        morethan 150 landline connection has been disconnected. If bsnl not ready
                                        to attend our complaint we are also going to disconnect. kindly help me to
                                        solve this issue.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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