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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 301

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R
raul2017
from Lohaghat, Uttarakhand
Feb 11, 2016
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Address: Udham Singh Nagar, Uttarakhand, 244713

Additional services like Games on Demand, Music on Demand and Movie on Demand by Hungama are activated on my BSNL broadband without my consent and I want to unsubscribe that from broadband services. my phone number is [protected] and mobile no is [protected]. Please UNSUBSCRIBE immediately. Otherwise I shall be compelled to go Legal.
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    Shafijebin
    from Malappuram, Kerala
    Feb 11, 2016
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    Address: Kozhikode, Kerala, 673509
    Website: www.bsnl.in

    My land line is not working for long time and no more response from the concerned team.
    Telephone exchange- Parakkadavu.
    Phone number[protected].
    Kozhikode, Kerala.
    Contact number [protected]
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      pradeepshinde100
      Feb 11, 2016
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      I have BSNL Agree plan in mobile prepaid sim card. In that I have got internet plan also but there is no coverage at all for both internet as well as for phone most of the time. I have discuused this with other BSNL users and come to know that they also have same issue. Why BSNL only (in comparision with other mobile companies) has coverage problem though it is government company? I am paying for service of 24 hrs, amn't I? please tell me what to do for this as I want service from my own company that is goverenment and not from any other company.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        Amol Arvind More
        from Pune, Maharashtra
        Feb 11, 2016
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        Address: 411032
        Website: mis.bsnl.co.in/pgs/internet/pgwebregn.asp

        Dear Team,

        My name is Amol More. We have BSNL internet facility at home, however the internet is not working since last 3 weeks. We have lodge the complaint however no action taken from BSNL. Appreciate if the internet starts working and should not be charged for said weeks.

        Regards
        Amol
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Soumadeep Roy
          from Hyderabad, Telangana
          Feb 11, 2016
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          My call barring is suddenly active. and I cant switch it off as it is asking for password. cell no. - [protected]. please switch on my outgoing.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            Siddhant Pattnaik
            from Mumbai, Maharashtra
            Feb 10, 2016
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            Address: Khordha, Odisha, 751020

            Additional services like games on demand, music on demand, movies on demand by humgama are activated on my bsnl broadband without my consent and i want to unsubscribe that from my computer.My phone number[protected].
            Please unsubscribe immediately and arrange to return the money which taken by bsnl.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              D
              Davidson Dharmaraj
              from Kallakkurichchi, Tamil Nadu
              Feb 10, 2016
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              Address: 641034
              Website: selfcare.sdc.bsnl.co.in/selfcare

              Dear Sir/Madam,

              I used online phone disconnect option and raised service request No.[protected]
              But the request was closed without any indication
              I saw the comment asking me to go to bsnl CSC

              I am out of town and can't go to CSC. Kindly disconnect the phone line

              I request you to kindly disconnect my broadband line
              If you ask me to go to CSC for this, I will not pay the bills

              Regards,
              Davidson D
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                A
                ankit95
                from Patna, Bihar
                Feb 10, 2016
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                Address: Patna, Bihar, 800004
                Website: hungama gameing

                Dear Sir,

                The service name Hungama gaming and song with i don't want to subscribe it was always subscribe without my knowledge every time and minimum 250 amount is deducted every month so kindly refund my money back
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  N
                  nitaxe36
                  from Ratlam, Madhya Pradesh
                  Feb 10, 2016
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                  Address: 462022
                  Website: bsnl.hungama.com

                  We did not activate Hungama related activities or requested from our side. However, an amount of Rs. 410/- is charged from us through the monthly bill for the month of January 2016 . We, therefore, want to you to deactivate/cancel all the Hungama related activities related to my Phone No.[protected] at once.

                  and we demand an explanation for this activation without our permission. if this is not resolved soon then we'll be forced to take legal actions against bsnl.
                  please contact us as soon as possible on our number - [protected]
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Sanju Prabhakar
                    from Mavelikara, Kerala
                    Feb 10, 2016
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                    Address: 679533

                    Please note that, my landline([protected]) is not working for the past 5
                    months.I have made several complaints over phone as well as registered in
                    online. I had subscribed broadband internet pack with my landline, due to
                    this issue i have been cancelled my internet connection. Even i had been
                    complainted to JTO and Palakkad BSNL GM also. As per JTO and technician,
                    they havent enough cable to change. Because of this irresponse sevice
                    morethan 150 landline connection has been disconnected. If bsnl not ready
                    to attend our complaint we are also going to disconnect. kindly help me to
                    solve this issue.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      K
                      K.K.KUMAR
                      from Rajahmundry, Andhra Pradesh
                      Feb 10, 2016
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                      Address: East Godavari, Andhra Pradesh, 533105
                      Website: www.bsnl.co.in

                      I availed WiFi facility some 8 months ago under combo plan 675 with phone number[protected]. WiFi works on and off so frequently that I don't get uninterrupted signals.
                      I am in city limits, still this problem.
                      When I complained to local officers I am advised to switch over to other better service if any.
                      Such was the callousness of government sector employees.
                      It is easy to switch over to other service at the cost of money and precious tome.
                      I insisted the officers to provide me their advice in writing, but invain.
                      Can this problem be solved?
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        shiv1256
                        from Chennai, Tamil Nadu
                        Feb 9, 2016
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                        Address: 641018
                        Website: www.bsnl.in

                        On 17/01/2016., I recharged my bsnl no. with Rs.110 Full TT two times by using my mobikwik wallet. I received confirmation message from bsnl. But when checked *123#. The amount was not credited in main balance. I called the customer care. They asked me to wait for 7 days citing that their server is down. After 10 days i called their customer care. Now they told me to contact mobikwik as they do not have any information regarding the transactions. So far nothing happened. This clear case of looting the customer.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          B
                          binoymon
                          Feb 9, 2016
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                          Sir

                          I am very sad to complaint you about BSNl landline, The phone[protected] is dead since 18/05/ 2014 . We gave written complaint in BSNL kanhangad, BSNL periya, and informed them as well.
                          They said us to make some advance payment . We made some payment of RS.2400 in Telecom Exchange Udma (an officer Mrs. Omana said to make payment).
                          Please look into matter and do necessary help
                          my contact no.91 [protected]


                          Thanking You in advance
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Feb 18, 2016
                          Updated by binoymon                           REMINDER

                          Had sent a complaint regarding teliphone connection[protected]
                          Feb 18, 2016
                          Updated by binoymon                           Sir

                          This letter is regarding the complaint that i had sent before.

                          As you said the complaint has reached to the authority, We did not get any response yet.

                          Please look into matter .

                          Hope BSNL will consider this complaint as urgent
                          View replies
                          thanks.. and hope they would rectify the error .

                          they can contact mr. B.V.Kannan

                          mob : 91-[protected]
                          Reply
                          Sir

                          This letter is regarding the complaint that i had sent before.

                          As you said the complaint has reached to the authority, We did not get any response yet.

                          Please look into matter .

                          Hope BSNL will consider this complaint as urgent
                          Reply
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                            Z
                            zhn6162
                            Feb 9, 2016
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                            Address: 411018

                            I own a bsnl mobile no. and i wanna switch it to another company while keeping the number. but bsnl is not processing anything forward on my application. i have applied for portability so many times but it is just a waste of time and money. Now i cant port the number unless bsnl does its job. damn bsnl.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              zhn6162
                              Feb 9, 2016
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                              Address: Raigad, Maharashtra, 402103

                              I wanna port my bsnl mobile no. but bsnl is not processing anything forward on my application. i am applied 3 times for portability but it is wasting my money and i am stuck with bsnl. bsnl services are highly careless and hopleless.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                abverma1951
                                from Bhopal, Madhya Pradesh
                                Feb 8, 2016
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                                Address: Bhopal, Madhya Pradesh, 462021
                                Website: speedtester.bsnl.co.in/initialmeter.php

                                As per my plan 999 the speed of broadband is to b 25 mbps but acually it is about 128 to 540 kbps which is very low .
                                Ankit Verma Phone [protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  M
                                  Mohammed Yunus memon
                                  from Pune, Maharashtra
                                  Feb 8, 2016
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                                  Address: Korba, Chhattisgarh, 495677
                                  Website: www.consumercomplaints.in/bharat-sanchar-nigam-limited

                                  My Broad band as well as Telephone service is not available since last eight days(01.02.2016).Even after my repeated requests and followup no turn up the matter. Sh. Mahto SDO not responding by any way. Even he is not picking the phone/ Cell. No one authority taking any initiative to solve the problem. Matter so critical as all the services are NET BASED.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    K
                                    kailash kewalramani
                                    from Jaipur, Rajasthan
                                    Feb 7, 2016
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                                    Mobile No. [protected]
                                    account no.[protected]
                                    Mobile bill not received for nov.2015
                                    kindly arrange to send on my e mail id kailash.kewal.[protected]@sbbj.co.in
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      C
                                      chethan chethan
                                      Feb 7, 2016
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                                      Address: Dakshina Kannada, Karnataka

                                      New tower requred . in sullia tq devachalla post valthaje village . all people use bsnl mob . but mob signal not cover this area . plz 400 member used bsnl mob, . pls requred the mob tower
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      sir, we need BSNL tower in our location..
                                      adress
                                      miyaru, Puduvettu village, Belthangady taluk, Dakshin kannada district, Karnataka
                                      here there is 4000+ people using mobile phones so please provide us 3G network from BSNL.
                                      contact me-[protected]
                                      [protected]
                                      name:Shubhith Kumar
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                                        M
                                        ma mandal
                                        from Bengaluru, Karnataka
                                        Feb 6, 2016
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                                        Refund of security deposit

                                        Address: 560014
                                        Website: bsnl

                                        Sir,
                                        I have surrendered my BSNL Connection of Land line (No[protected] and Broad band at your office Jalahalli, Bangalore in 10 Nov 15. Still Security deposit for the same is not refunded to me.

                                        You are requested to take needful action to get back my security deposit.

                                        Thank you.

                                        Md Ainuddin Mandal...
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