Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir/madam,
I have the Bsnl broadband plan of Rs.900 in which 400 calls are free on this plan. Before the 1st january 2013 these 400 calls are free on any network but after 1st january it is changed and these 400 calls are free on Bsnl network only. My complaint is they don't give any information about this change and not giving any notification of this change and give me a bill of Rs.400 extra because of this change. The print date of my bill is 4th february 2013 and on that bill, they give an advertisement of that plan and on that advertisement they don't show any specification of 400 calls free only on Bsnl netwok. Today is 19th february 2013, and almost 50 days is completed and they don't give any notification of the change. Today i go to Bsnl office for correctioning the bill but they don't admit their mistake. When i go to the another officer of the Bsnl office and behave like a new costumer to take a broadband plan, they show me the chart of old plans in which they don't mention any change and don't say anything about the change. Because of no information, i don't take any action to change my plan and continuing calling from the landline phone to other networks. And it is sure that the company will give me a bill of month february with the same extra amount. so please take any strict action and help me to getting my money back. My landline no. is[protected].

Thank you,

Pradeep Kumar Agrawal

Shanti niketan, kadam saheb ka bada,
janakganj,Lashkar, Gwalior

[protected]

My parents use BSNL sim. when they tried to call the other day it said "registration expired" not sure for what reason??and they have being using the number for the past 6 years.there was almost 200 rupees in it.

we had just put around 200 rupees the other day on the 2nd phone,the next day it says that the amount is over need to recharge!!! Whats happening???

I am using land-line Phone No.[protected]. I opted for annual payment about five years back and has been paying the bills promtply well before due date through one line using my credit card. I did not face any problem all the four years. Last Year in August, I made entire year's payment in advance. After few months I received SMSs on my mobile [protected] stating that payment was due. In December 2012 I visited the Accounts Officer, Musheerabad Exchanged situated at Musheerabad and personally met the female Accounts Officer and enquired with her and she confirmed the fact that annual payment made by me has been received and advised me to ignore all future messages. I received online alerts on landline from BSNl again, asking for payment. I ignored as advised by the AO. Today on 19.2.2013 they disconnected outgoing calls.

I request you to do the needful.

vijaymohanrao G
103, 1-9-318, Vidyanagar, Hyderabad 500044

MY LANDLINE [protected] HAVING BROADBAND CONNECTION IS DEAD FROM LAST ONE ONE MONTH.I HAVE COMPLAINED MANY TIMES AND ALSO REQUESTED , JTO, SDO AND TDE RAJOURI ,BUT TILL DAY NO SOLUTION HAS BEEN PROVIDED TO ME.

I HAV COMPLAINED ON SELFCARE PORTAL , JANDKBSNL.CO.IN WEBSITE .BUT NO ACTION HAS BEEN TAKEN FROM BSNL.

The Value Pack Service provided by 54646 have somehow been activated or have been deliberately activated. I didn't subscribe for the service. The service provider have been constantly charging Rs. 5/-, Rs. 10/- for eatch month or so and the total money it has stolen from my account for the amount of Rs.50/- till date. I had complained of the matter to the BSNL CUSTOMER CARE twice by nothing have been done till now. On contacting with the personnel there they just say that the work is in process.
Abhishek
[protected]

Dear Sir,
My landline telephone No.[protected],the instrument is supplied by the bsnl It worked well for three months,thereafter no use,always
getting high noise,many time dead,automatically again alive,sound system absolutely unbearable.Therefore request you to replaced it.
I believe we are in 21st century.your ads are high sounding but of no avail.Each month I am paying bills.But unable to derive benefit of
new technology.Now I understood why people are not interested for landline connection.Kindly direct bsnl to replace authenticate and
flawless instrument.
Thanking You
with regards
B.N.SWAIN

Sir,
Mera broad band din mai kam se kam 10-12 bar kat jata hai phir yah 20-25 mint tak kata rahta hai. Is samsaya ke karan mujhe kam kane mai paresanee hotee hai. Aur mai is kee complain pahle bhee kar chuka hoo. Telephaone ke adhikaree to sahee response dete hai. Lekin line mai theek se kaam nahee karte hai. Jab kee mare ghar se exchange kee dooree keval 400m he hogee.
Mere ghar par phile bhee brod band laga huaa tha. Is karan exchange ke line main ne new line ke jagh par puranee line mai he connection kar diya. Jis karan mera broad band kata he rahta hai.
Atha shree man jee se nivedan hai kee meree complained ko samjhte huye sahee karane ka kast kare.


Name-Madhukar
Ph.no.[protected]

श्रामानजी मैने बेसिक फोन पर ब्रांडबैंड नेट का कनकसन लीया .जो सहि नहिं चला. अस कारण कनकसन कटवा दिया.विभाग मोडम वापिस जमा नहिं कर रहाहै व न हि 1800रु व अमानत रु850. कुल 2450रु वापिस खाते मे जमा कर रहे है.मेरा फोन न.[protected] सादुलशहर.यहॉ के सटाफ को कुछ समझ नहिं आया,तो मेरि कमी नहिं.फिर पैसा वापिस कयौं नहिं मिलता.

Hi,
I recently got a new Landline and Internet connection at home. I wanted to Register myself online so that I can avail online services. As per the process, few weeks back I registered online with my Customer ID however; I had to recieve a call from BSNL customer care to tell me the password for my online account.
Its been a month I have not recieved any call or Email from BSNL. I need to avail the online services. My Customer ID is [protected] and Email is [protected]@gmail.com
Please help me with the same. Thanks.

hi,
I have a broadband connection of BSNL and from last two years I am facing a problem with the DSL and Internet status light. The status light should always be on and stable but after some time the DSL light starts flickering and internet light goes off and during this time i am unable to surf or access the internet. The only option left is to switch the power of the modem off and switch it on again. I face this error after every 2 to 5 minutes. please tell me what is the root cause of the error? Suspecting problem with modem I renewed the BSNL Modem with D Link modem but the problem still persists.I complained about it many times but every time a person from the exchange comes does some thing and goes back.But the problem surfaces again after few days.Why cant this problem be fixed once and for all.It is irritating at times when suddenly u loose the internet connection when you are in the middle of an internet transaction.I requested the telephone exchange to send a knowledgeable person to fix this long standing problem but every time the same person comes and the problem remains unsolved.

Kindly help me and please reply on my email id: [protected]@yahoo.co.in

tel no:[protected]
tel exchange: Dabolim,Goa.

Thank you.

My landline number 263296, is cut off since one month, and despite many complaints and visits to the office of TDE Ralouri, nothing has been done so far, and height of that bill for the same period has reached me. The lines according to them is cut from different places, effecting around 50 numbers, but they have shown their inability to lay a fresh cable as some shopkeepers are not allowing to let them perform their duties, it looks so astonishing as country's biggest and Govt telecommunications company is unable to do this simple job.
My second complaint pertaining to same agency is that my number 2631833 is pending shifting since more than 2 years. This office especially in Distt Rajouri is doing nothing. Please take up. Thanks.

It is well known that BSNL died long-back but we forgot to do it's annual death remembrance ceremony. It's all customer care numbers are put on hold and no operator comes to speak even after a hold for 30 mins. Full of problems and money paid to them is fully waste. They don't have answer for any queries asked and not help in solving our problems. Thus I feel we need to celebrate BSNL's -death date- remembrance ceremony.

I am facing low speed on internet in BSNL no. [protected] since 14 feb 2013. The speed was good enough till 13 feb 2013. So I registered complaint with docket no. B[protected] which was to be solved in 24 hrs as per their instructions. I checked it again on 15 geb 2013 the issue was unsolved. So I called their customer care again and asked for the problem they gave me excuses that I would be having network problem in my place. I am using BSNL internet on my dongle since 1 month at the same place with same network but then also they gave me excuse that I would be having some network problem. The customer care services are worst and they pick up the call after 25-30 mins everytime. Also they dont transfer their call to their higher authority person or their Nodal Officer.

i have landline number with[protected] with bsnl broadband connection n they have been charging unauthorize charges for music on demand,movies on demand , games on demand by m/s hungama for the past 6-9 months i tried to call customer care so many times but they never answer the calls made i have never ever subscribed for all this music movies n games on demand by me but they are charging for the same for so many months i want bsnl to unsubscribe me from all this unnecessary things n plz do refund all the amount so far u have been colllecting for this unsubscribed features tht i never subscribed with u
MANISHA JAIN (HOSUR)

We have a BSNL telephone[protected] connection for the past 15 Years. The wires are all old and the connections from the exchange are also very old. The service gets disconnected every 3 weeks and also the Internet connectivity suffers due to these outdated wires. We have made numerous complaints to the concerned authority but they are refusing to change the old wires in the exchange. Kindly look into this issue.

DEAR SIR

I have Broadband Connection and Tel number is[protected]. I could not get continues connection of internet because DSL link is not stable. I had complained frequently but I could not get any proper answer. Complaints always get closed with out confirmation. If I try to reach the concerned BSNL office, nobody gives me the appropriate answer or concern person not available.
In day we are trying many more times but nobody is ready to attain our broadband issue

PANKAJ
chandigarh
[protected]

SIR BSNL CO. HAMARA MNP CODE REJECT KAR DETI HAI YE HAME UNINOR CO ME PORT KARANA HAI YE PORT NAHI HONE DE RAHI HAI
BSNL CO 3 BAR MNP REQUEST REJECT KAR CHUKI HAI
BSNL ME HAM 28/08/2012 KO AYE THE

NAME IMRAN AHMAD
S/O ABRAR AHMAD
R/O ETAH ROAD GANJDUNDWARA DISTT KASGANJ UP 207242
OFFICE SIDRA ENTERPRISES QADAR GANJ ROAD GANJDUNDWARA DISTT KASGANJ UP 207242
mail id [protected]@rediffmail.com
[protected]@rediffmail.com

MOB NO FOR MNP [protected] PRESENT TIME BSNL SERVICE PROVIDER

PORT NO BW565712
UNINOR SIM NO[protected]

PORT KARANA HAI UNINOR ME

bsnl activated india games on my land line number without my permission and now they are not deactivating it and there is no option showing at india games site
its a fraud site they steling my money n bsnl supporting them
pls deactivate my account from india games
my land line no is[protected]
vikram soni
madanganj kishangarh

To,
The Director
BSNL BHAVAN
Kalathiparambil Road
Ernakulam South
Cochin-682015

From,
N.AKHIL MATHEW
Njaliyath house
Thiruvankulam .p .o
Kottayathupara
Ernakulam (dist)
Pin : 682305
Ph : [protected]
Res : [protected]
Email : [protected]@yahoo.com

Respected sir/madam,
I am writing this letter to inform you that my father Mr.N.M.Mathew has been using the BSNL mobile no. ([protected]) for the past 11 years, from the beginning of his use, different companies have been sending unwanted messages i.e.(advertisement) to his mobile. To stop this inconvenience, he asked me to make these messages (advertisements) stop. So I enquired into BSNL office about the matter and they told me to activate DND (Do not Disturb). I activated the service a few months ago but the problem persisted even after activation of this service. Not only is he getting unwanted messages, but now a slight amount of balance from the mobile is also being deducted for unknown reasons. I have complained to BSNL office about the matter and they have taken my complaint. Complaint number A06KL384551. Also I complained to TRAI (Telephone Regulatory Authority of India) with no response at all. I do not know what else I am required to do as the problem is still persisting.

Please assist to solve the above problem as early as possible and kindly ensure that the amount (Rs40) unreasonably deducted is refunded.

Thank you.

Yours Faithfully
N.AKHIL MATHEW

Respected Sir,,
I have land line of bsnl. My no. is [protected]. I am having it for near about 15 years. Now I am too frustraited about it service.Some time noisy sound only… Every month some thing is happening with that land line. Now I fed up. Everytime I gave complain there, Bsnl authority solve it after long time but after going well few days it become same. Here also previous month it was dead for so many days, . I gave a complaint on 1 month before. Still my phone is not working. every time they are saying issues is on cables…..They are not ready to recitfy it …what should i do…?