Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am facing low speed on internet in BSNL no. [protected] since 14 feb 2013. The speed was good enough till 13 feb 2013. So I registered complaint with docket no. B[protected] which was to be solved in 24 hrs as per their instructions. I checked it again on 15 geb 2013 the issue was unsolved. So I called their customer care again and asked for the problem they gave me excuses that I would be having network problem in my place. I am using BSNL internet on my dongle since 1 month at the same place with same network but then also they gave me excuse that I would be having some network problem. The customer care services are worst and they pick up the call after 25-30 mins everytime. Also they dont transfer their call to their higher authority person or their Nodal Officer.

i have landline number with[protected] with bsnl broadband connection n they have been charging unauthorize charges for music on demand,movies on demand , games on demand by m/s hungama for the past 6-9 months i tried to call customer care so many times but they never answer the calls made i have never ever subscribed for all this music movies n games on demand by me but they are charging for the same for so many months i want bsnl to unsubscribe me from all this unnecessary things n plz do refund all the amount so far u have been colllecting for this unsubscribed features tht i never subscribed with u
MANISHA JAIN (HOSUR)

We have a BSNL telephone[protected] connection for the past 15 Years. The wires are all old and the connections from the exchange are also very old. The service gets disconnected every 3 weeks and also the Internet connectivity suffers due to these outdated wires. We have made numerous complaints to the concerned authority but they are refusing to change the old wires in the exchange. Kindly look into this issue.

DEAR SIR

I have Broadband Connection and Tel number is[protected]. I could not get continues connection of internet because DSL link is not stable. I had complained frequently but I could not get any proper answer. Complaints always get closed with out confirmation. If I try to reach the concerned BSNL office, nobody gives me the appropriate answer or concern person not available.
In day we are trying many more times but nobody is ready to attain our broadband issue

PANKAJ
chandigarh
[protected]

SIR BSNL CO. HAMARA MNP CODE REJECT KAR DETI HAI YE HAME UNINOR CO ME PORT KARANA HAI YE PORT NAHI HONE DE RAHI HAI
BSNL CO 3 BAR MNP REQUEST REJECT KAR CHUKI HAI
BSNL ME HAM 28/08/2012 KO AYE THE

NAME IMRAN AHMAD
S/O ABRAR AHMAD
R/O ETAH ROAD GANJDUNDWARA DISTT KASGANJ UP 207242
OFFICE SIDRA ENTERPRISES QADAR GANJ ROAD GANJDUNDWARA DISTT KASGANJ UP 207242
mail id [protected]@rediffmail.com
[protected]@rediffmail.com

MOB NO FOR MNP [protected] PRESENT TIME BSNL SERVICE PROVIDER

PORT NO BW565712
UNINOR SIM NO[protected]

PORT KARANA HAI UNINOR ME

bsnl activated india games on my land line number without my permission and now they are not deactivating it and there is no option showing at india games site
its a fraud site they steling my money n bsnl supporting them
pls deactivate my account from india games
my land line no is[protected]
vikram soni
madanganj kishangarh

To,
The Director
BSNL BHAVAN
Kalathiparambil Road
Ernakulam South
Cochin-682015

From,
N.AKHIL MATHEW
Njaliyath house
Thiruvankulam .p .o
Kottayathupara
Ernakulam (dist)
Pin : 682305
Ph : [protected]
Res : [protected]
Email : [protected]@yahoo.com

Respected sir/madam,
I am writing this letter to inform you that my father Mr.N.M.Mathew has been using the BSNL mobile no. ([protected]) for the past 11 years, from the beginning of his use, different companies have been sending unwanted messages i.e.(advertisement) to his mobile. To stop this inconvenience, he asked me to make these messages (advertisements) stop. So I enquired into BSNL office about the matter and they told me to activate DND (Do not Disturb). I activated the service a few months ago but the problem persisted even after activation of this service. Not only is he getting unwanted messages, but now a slight amount of balance from the mobile is also being deducted for unknown reasons. I have complained to BSNL office about the matter and they have taken my complaint. Complaint number A06KL384551. Also I complained to TRAI (Telephone Regulatory Authority of India) with no response at all. I do not know what else I am required to do as the problem is still persisting.

Please assist to solve the above problem as early as possible and kindly ensure that the amount (Rs40) unreasonably deducted is refunded.

Thank you.

Yours Faithfully
N.AKHIL MATHEW

Respected Sir,,
I have land line of bsnl. My no. is [protected]. I am having it for near about 15 years. Now I am too frustraited about it service.Some time noisy sound only… Every month some thing is happening with that land line. Now I fed up. Everytime I gave complain there, Bsnl authority solve it after long time but after going well few days it become same. Here also previous month it was dead for so many days, . I gave a complaint on 1 month before. Still my phone is not working. every time they are saying issues is on cables…..They are not ready to recitfy it …what should i do…?

My mobile sim No. [protected] was deactivated automatically when i did complaint about this in BSNL office, Sector-5 they gave me a duplicate sim of same No. and take my original sim on dated 07.02.2013. They assured me that it will activate within 3-5 hours but stilll it is not activated. they charged me Rs. 100/- for the duplicate sim. when i again went to the office. they refused to return my original sim and they didnot listen to me and give harassment to me. i have many important phone Nos and i circulate this no. for many urgent works. it is my request to please look into the matter and take action against the person who issued me duplicate sim and misguide me. please activate my sim no. [protected] as early as possible in my name.

Thanks

Shabana Anjum

Dear Sir,
I am very much Interested to take BSNL Land Line connection at my home. Today I have contacted Chandanagar BSNL office to apply for new connection, I was looking for only Landline phone connection but i was forced to apply for Phone connection with Internet facility which i am not interested. Finally they have denied my request and said it's not possible to have landline phone connection with out internet. Kindly help me to have BSNL land line @ my home.
I Have contacted Srinivasulu, JTO from BSNL Chandanagar branch.
My details are as below:-
Name:- Satya Narendra
Contact# [protected]

Thanks & Regards
Narendra

my mobile no is [protected] and somehow a voice chat service is activated on this SIM CARD and now it's not getting deactivated.They just cut 30rupees per month from mobile balance.They are giving a number 12630035,but it's only for activation and rules for the service in which i'm not interested.
Therefore kindly deactivate this service from the user no.[protected].(as soon as possible)

reguards

consumer no.[protected]
[protected]@gmail.com

Dear Sir,
This is to inform you that I'm very much upset on the activation service of BSNL Prepaid mobile connection having the no. [protected], I've provided address proof and ID proofs as demanded by the dealer (Resident proof and Voters ID copy) The number was deactivated For the same I went to the bsnl office in sector-5 Panchkula . They said me to take duplicate sim of the same No. It will be activated in 2-3 hours and every information or contacts will be safe in this duplicate sim. They take my original sim and issued me a duplicate sim of same no. for Rs. 100/-. I waited for one day but it is not activate. When I again went to their office and asked them they said that this sim is issued to any other person. I enquired them how it is possible. How can you issue the same no. to two persons. It will be harmful and anyone can misuse of it. They again advised me to convert my no. in postpaid connection. They wanted to cheat me again saying that if you want the same mobile no. in your name you have to convert it in postpaid connection by filling another form and purchase it. Otherwise your mobile sim no. is lost. They take my original sim and my duplicate sim is not activated. I have many important contact nos. and information in my sim card which they had taken

I took the BSNL broadband connection last week but it didn't work well even for single day. I registerd couple of complaints but no action has been taken. A person came to our home and said that there is no problem with broadband and problem is with the line. He gave the phone number of lineman. I called lineman and lineman said there is no problem with the line.
I am not sure what should I do next. I am thinking of getting another connection if this doesn't work for another 1-2 days.

Landline number of braodband[protected]

The undersigned has requested BSNL vide letter dated 1/9/12 for disconnection of aforesaid Land Line Connection[protected]. Now the said connection has been disconnected by BSNL alongwith Broad Band, opted under Plan No. Home 299 C) in 1st Week of September 2012. The Telephone Set provided by M/s BSNL has also been handed over to Store-Incharge of SDOP, Vasundhara on 8/9/2012. Original receipt issued by Store-Incharge in this regard and also signed by SDO, Vasundhara is enclosed herewith for further necessary action at your end.

The Accounts Statement received for the period 01/08/12 to 31/08/12 vide Invoice No. [protected] dated 5/9/12 for an amount of Rs.504.99 has been paid by me (CASH) and copy of Receipt No.0287826 dated 23/9/12 issued by BSNL is enclosed herewith for your kind reference.

After completing all the formalities, nearly five months have been elapsed, but till date I didn't refund my security amount. Kindly take up with BSNL, Ghaziabad for early refund of security.

Smt. Sita Sharma
B-306, Swaran Ganga Sehkari Awas Samiti
GH-Plot No.5, Sector-6,Vasundhara-201012
Ghaziabad (U.P)

On[protected]:19:53am I got message from BT-TUNES saying I am charged Rs.1 for BSNL Tunes request.
I had kept my cell and slept on the night and saw the messge in the morning. I didnt request for any BSNL Tunes and this has been done by itself.
Also when I checked the balance it was not just 1 Rs, but 18 Rupees have been cut from my balance.

I called customer care. But they asked me to call later as their server is down or something.
As per BSNL CC once a customer speaks to the CC person he is not allowed to speak to the CC person so I was not able to reconnect that day.

I lodged a online complaint with token no. A31KT301311 for which a day later I received a call and they said they will resolve it. But later on tracking the status of the Docket at the link "http://bsnl.sparshindia.com/complaintportal/BsnlComplaintStatus.aspx" its mentioned that the complaint is closed with out any action taken to resolve my issue.

On[protected] I got message saying I am charged with Rs 2 for BSNL Tunes Renewal.
On[protected] I got message saying I am charged with Rs 12 for BSNL Tunes Renewal.

I checked the status of the online complaint on 07-Feb-2013 after the second message for money cut for renewal, and was surprised that with out any intimation to me, my issue has been closed. and Yet I am charged for unwanted renewals of BSNL Tunes.
I tried to call CC again, but I have been put on wait for 10 mins and the call got cut. After that I am not able to connect agian.
Finally even though I didnt asked for activation, I got the procedure to deactivate the nonsense and Sent a message to 56700 BT DCT.
Which again charged me with Rs 2 and its de activated.

I had raised the complaint to deactivate and refund the money which they activated by themselves, But they have closed my issue without resolving and also charged me with furthur renewal activations.
This is a clear breach of trust and also poor response from BSNL

I have lost 34 Rs in Total till now due to this BSNL Tunes automatic activation by BSNL and I seek justice for my money lost, not resolving my complaint and closing the complaint with out resolving it.

Dear sir I request that BSNL should compensate me by credit back of the money they cut till now. This is the least I deserve for the inconvenience they caused me.

Thanks & Regards,
Pradeep SR
[protected]

GOOD MORNING SIR,
I SRI PRAFULL K.MEHTA ALLOTTED BROAD BAND SINCE FROM 2011
WITH TEL NUMBER[protected] .I. HAVE DEPOSITED THE VALUE OF MODEM,SIR AFTER
ONE MONTH MODEM WAS NOT WORK,INSTED OF PROVIDED NEW MODEM THE BSNL
PROVIDE OLD ONE ONE MODEM WHICH IS OFFEN AND OFFEN NOT WORKING PROPERLY
TODAY THE SERVICE PROVIDER SRI MEHUL PATEL TAKE UP MODEM AND REPLY IS AWAITED
I KINDLY REQUESTED TO TAKE UP THE METTER AT BSNL[AHMEDABAD HI
LEVEL] TO SOLE PROBLEMS
P.K.MEHTA MOB. [protected]

Legal notice pa/tr/p. cell (l)/ln/12-13/153

I jaswant singh was using[protected] under name of ram saran. bsnl showing 4133 amount pending but i want to say: no service no bill. if i used even a kb in any month then yes i will pay bill....

Every time I make payments of my BSNL landline telephone number[protected] , on online but every time I have to make hundreds of calls for this activity,

I requested all the concerned authorities of BSNL to post or to Display mt landline bill on ONLINE BILL PAYMENTS PORTAL SERVICE

but very very sorry to say that still no solution had been provided by this BEST & EFFICIENT BSNL Company

Today morning(6 Feb) i have top up BSNL MOB [protected] from my standard chartered account.Till now the amount is not top up in the account.I have called so many customer care number but the response was much disgusting.Since i have topped from online and from chennai the people have advised to call to CUSTOMER CARE KERALA.When i called customer care kerala no one knows how to handle nor don't know hot to check the status .They simply dis connected and asked to call BSNL Tamil nadu.The loop is going continously. There is no meaning for the customer care in BSNL. If they don't know how to respond to customer why such cell is organised

Deducting my balance for cricket service and chat messenger services of Rs.15 each for more than 6 months. I have tried to stop this by calling to customer care number of BSNL but there is no option for me to stop a service. Actually I didn't use these services yet, but BSNL is renewing these services without any query and charging me. My mobile number is [protected].