| Address: Bangalore, Karnataka |
To
The Asst. General Manager (PR),
Office of the Pr. General Manager,
BSNL, Bangalore Telecom District, Telephone House,
Raj Bhavan Road, Bangalore – 560001
Sub:- Complaints raised several times but no action taken
Sir/Madam,
This is to inform you that I’m the customer of BSNL Landline and Broadband service having Landline Number – 28452985, Customer ID – [protected] and Account number – [protected]. I have raised complaints so many times as internet is out of service and also for noisy landline, but no action has been taken so far. I’m providing you the complaint / docket numbers that I raised.
Broadband internet out of service complaint number :- [protected] ( one week over , no action taken )
Landline related complaint/docket numbers :- ( one week over , no action taken )
[protected]
[protected]
[protected]
Even though I raise complaints, the complaints are closed automatically without any action. I really wonder how technician can close the complaint without resolving the issue. Technicians always expect some bribes , if we don’t offer them any money they won’t work on the complaints and this scenario is very normal in the case of BSNL. I’m providing you such number to you whose name is Mr Thimmiah and his mobile number is +91 [protected]. He’s an in-charge at Whitefield exchange and very famous for asking money. I can also provide other customer’s feedback on the same.
Therefore I’ll cancel my BSNL connection for worst experience and inform you hoping that the necessary action will be taken. I won’t be surprised if I don’t get any response from your end as well as I know BSNL people work in similar fashion as experienced.
Thanking you,
Yours faithfully,
Arijit Bhowmick
Place :- Bangalore 560067
Dated : June 20th,2012
BSNL — BROADBANK INSTALLATION CHARGES LEVIED DOUBLY
I am having Internet connection-broadband. It continued with my landline phone-[protected] upto Nov.2007.. Thereafter I had to surrender the same for some period. At the time of first installation, I was charged for Modem as well as installation. Now when I got it restarted in the month of February, 2009, I was astonished to see that I have been again levied Installation charges of 500/-. On taking up the matter with BSNL oofice Dhuri, I was directed to talk to JTO on duty, who in turn just said that as per BSNL policy, we have to levy these charges again. While at the time first installation and afterwards its surrender, I was asked that you have to retain the modem and you can get it restarted any time without any installation charges. As there is no satisfactory reply from the local authorities so this complaint.J.K.DHIR
e-mail [protected]@gmail.com