Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To
Honorable Telephone Regulatory Authority of India

Complaint
Today I have received a message, in my mobile no[protected] , which reads as follows -
Text of the message - " Rs. 15 Charged. Thank u for using Love Tips for Girls Service. Your service have been renewed.
Date & Time - 10/07/2012 & 15:54:16
Sender[protected]
Basic mob no - BSNL provided[protected]
My comments - I have neither placed my requisition for the said service nor I gave my consent. Rather I have sent my refusal and asked to discontinue the said service earlier, in many occasions. Such unwanted services are not only disturbing but also unwanted & cost embedded.
May I request Honorable TRAI authority to take necessary remedial measures on this score, so that such unnecessary mails do not enter my handset further.
I have another mobile connection no [protected], provided by VODAFONE and I want similar actions in this number also.
Regards
MRINMOY CHATTERJEE

My BSNL mobile no is[protected].
I have been charged rupees 7 per week for Shayari SMS from 5959507 which i have never been activated .
I have lodge a complain for it to customer services on 11th June 2012 (Complain No:811VR[protected], the services never been stopped. Again i lodged a complain for it on 04th July 2012 (Complain No:g[protected].
The c.care has assured me this service would be deactivated .

But on 8th July 2012 i got a massage form 5959507 that Rs.7 charged.
Thank u for using Shayari services Your services have been renewed.

So i request u sir plz do something to stop this unwanted Shayari SMS.
My mobile no is[protected].

Dear Sir/madam

I am not able to unsubscribe from the bsnl mobile radio service. Can you please help me to unsubscribe from this service. I have been charged 25Rs/month for the last few months, I have never used this service. When I tried calling the number 1255530 to unsubscribe, I was never given the option for that .
This service was enabled for me when I got a usual IVR call and when I cancelled the call I got a message saying 'thank you for subscribing bsnl mobile radio'.
Please help me to de-activate this service

Regards
Pramod

I am living in RNS shanthi niwas , i am forced to use BSNL connection if i want intercom within the apartment.
My land line number 23743223, is dead since last one and a half month.
I have been complaining, but there is no response.
My complaint number [protected] , was registered on the 6th june.And was attended to on the 28th of june.
There after my land line was in working condition for 3 days . But my internet was still not working.
after 3 days my phone is dead again , and now the bsnl automatic complaint registering machine is not registering my complaint.
it says the complaint is being processed.
We have a BSNL guy coming in our apartment says he will only attend to my complaint if it is registered.

I don't know what to do

santosh lakhani

I am existing BSNL customer my number is[protected],

I am facing problem with the BSNL internet connection as it's getting disconnected frequently. The technical department doesn't know what the problem is because they don't want to know. No one is ready to resolve the problem. They sit in their office and say everything is fine and they close the call, every do i will raise the complaint and they will close the call, but nothing really works.

I LOST MY BSNL SIM CARD. PLEASE BLOCK IT PERMANENTLY. MY LOST SIM CARD NUMBER WAS[protected]. MY IN USE NUMBER IS [protected].

Dear Sir/Madam

This is to bring to your notice that in nalasopara vasai and virar we never get internet on every saturday and sundays saying that media fail reason.sometimes fibur cut issues.its now very pathatic i have taken 900. combo plan for unlimted usage but there is no use.

please do something to this bsnl internet services and please let us know why we are not getting internet every saturday and sunday is there any hidden thing is going on

please do the needful i am writiing this complient bhalf of all vasai virar and nalasopara users


Contact no [protected]
regards

sagar dalvi

Dear Sir/Madam,

Saturday I visited BSNL office at Kalyan (West) since for 15 days my dial internet connection is not working. Userid & password given by you with which I could operate internet on Saturday & Sunday morning. But, suggenly when I was on internet connection on Sunday morning, the same was disconnected & now I am not able to get through the same. Error 691 again started appearing.

Please help me.

I had applied for BSNL broad band connection. BSNL representative Mohan came and sold me router, he informed me that connection will be given within two weeks. He gave his mobile number and his Boss mobile number. Now it is more than 45 days, still there is no connection. I am not sure whom to contact because both Mohan and his boss does not respond to my phone calls.

Please expedite the process and let me know whom to contact.

I am looking for broad band connection from BSNL - I am Haribabu from Lakshmi appadurai street, Somu Nagar, Medavakkam, Chennai

Respected sir/Madam
my name is vasudeo krishnaji kurbet and i am using your bsnl broadband service along with land line
i have paid all the payments and there is no dues from my side
so i am requsting you that please change my plan (BB Home ULD 499) to BBG FN Combo 500
thanks & regards
vasudeo kurbet

Rs 7 charged for renewal of "love tips for girls services" on every Saturday/ Sunday from 5959507 since 5may 2012. We have complaint for several times for deactivation of this service but it is of no use. However i am confirmed by the customer care for the activation. But the problem persist. Please do the needful action.

Vinod Kumar
Mobile No.[protected]

SIR,
I HAVE LAND LINE NUMBER IN KOSAMBA EXCHANGE WITH NUMBER 233333, IT IS DEAD FROM 03/06/2012,
I HAD COMPLAIN ABOUT IT TO,
198 - TIME TO TIME
JE KOSAMBA - NUMBER OF TIMEs
DE KAMAREJ - TWICE
AGM RURAL - TWICE
CAO TR - BY PHONE & E-MAIL FOR NOT TO BILLED ME FOR THIS TIME PERIOD
PGM SURAT - ONCE
CGM GUJARAT - BY PHONE TO HIS OFFICE TWICE & BY FAX TOO

BUT RESULT IS NIL, STILL MY PHONE IS DEAD & THEY HAD CHARGE ME FOR THIS NO SERVICE PERIOD

SO, PLEASE DO NEED FULL SOON

THANKS.....

FOR M.A.SHAIKH
A.SALEK SHAIKH. [protected]@yahoo.com

My phone[protected] is frequently dead. Despite of given so complaints your employee come and do temporary work around. Again it dead after few days, I don't know they never find root cause. Always come attend very uneasily not rectify the issue properly. My sincere request is that please permanent solution make my life happy and develop trust on BSNL. Instruct your executives to investigate issue thoroughly not for name sake and do proper justification to my complaint. Awaiting your earliest response. Thanks

Dear All,

We have applied for landline + internet connection in May 2012 and our application goes to BSNL file during first week of June. We have received a call from BSNL south Vazhakkulam informing our landline number, but no connection till today. On further calls with BSNL south Vazhakkulam office staffs, they have promised to send some one, but nobody has turned up till today.

I would like to escalate this to BSNL. Could you please let me know how would I be able to do this?

Cheers
Anil

Dear Sir,
I have given complaint regarding this issue some three weeks back to[protected]. No response from anyone. Later i called three days back at that time they gave JE's number. I informed him about the problem. He told me that he will send some one next day. Till now nobody came. Yesterday also he told the same thing. When today i have asked this he purposely cut my call and not picking my call. Please do something to come out from this problem. That JE's number is [protected]. This is really an untollerable attitude from such a responsible person...

Good day sir

We are the residential of Vill Tippri Teh Jaswan Kotla comes under the exchange Jour bar (Dehra) code 01970 have a non operational telephone at my residence.As you aware about that the mob net work is also not so good. Any how the landline no[protected] is non operational from last five month and inspite of again complaining the bill is being generated and the no action has been taken to rectify the problem. Pls note that.


ashwani kumar badhmania

I have Purchased Penta T-pad PS703C On date :10/05/2012 From Jems , Telecom 209 Shyam chamber Above ICICI bank opp sub jail Ring Road
Surat Bill No: RJRMS0666 Rupees: 6250/- Cash Paid, T-pad PS703C ,after two days t piece was faulty and not working proper So have requested dealer in surat Jems Telecom for Replacementt given me service centre contact number I have personally make so many visit there and after they convince this piece is not proper and now complete not working and than after 15 days they have given me DOA Certificate and Sealed pack nstrument back to me no 4081 , and said Go to there where you have been purchased. (Job Sheet No: PANT/AHM/12/7/02/0037 Customer Code:[protected]
When I visited to Jems Telecome Surat dealer , Now they refuse to take this device , Now let me know what to do with device ?
Service center person said we have given you your Job sheet you may direct contact with company and we have not any advice for that what to do ?
I have make so many email to panta company but unreplied now what to do I further ?

Complaint Detail
Phone Number: [protected]
Account Number: [protected]
Account Name: Sri. JETHMAL JOSHI .
Complaint Id: [protected]
Complaint Date: 02-Jul-2012
Complaint Type: DSL LIGHT CAN'T STABLE
Technical Status: Assigned to FTO
Reason for the Complaint: BROAD BAND MODEM DSL LIGHT CAN'T STABLE
02/07/2012 SAY MERE BROAD BAND BAND HO RAKAH HAI. BSNL WALO KO COMPLAINT KAR DE PAR KO RESPONSE NAHI HAI. 1 BAR REPAIR KARNE KE WASTE AAYE OR CHAI PANI KAR KE CHALE GAYE OR KAHA KAL AAKAR KAR DENGE PER TILL DATE TAK KUCH NAHI HUWA, 198 OR 1500 PER COMPLAINT KARNE PER BHE KOI RESPONSE NAHI, OFFICER PHONE PICKUP NAHI KARTE. [protected] PER KAI BAAR CALL KAR DEY GAYA WO HAR BAR KAL KA KAH DETE HAI. JAYADA KAHNE PER NEW NUMBER DE DETE HAI. BSNL KE BILL KE PICHE JO NUMBER HAI USPER CALL KARNE PER KOI CALL NAHI UTHATA.

KAY BROBAND CHALU HOGA
YA BSNL WALO KI MANMANI CHALTI RAHEGI.
BILL DERI SE JAMA HONE PER TO CHARGE LAGA DETE HAI. KYA HAMAR BROADBAND BAND RAHA HAI USKA CHARGE HAMKO MILTA HAI.??????????????

MANISH

I Recharged my BSNL prepaid connection from BSNL portal three days ago.
URI is following:

http://portal.bsnl.in

Amount was debited from by bank account but was not credited in my prepaid mobile account. Talking to C Care was waste. Support number given on the portal are not answered. No response of my emails were given. Any Suggestions what next should I try???..

Regards,
Haribansh

one call came from bsnl hungama,they asked my gmail and cell number .i gave him.i dont know what purpose they asked.later one message came to my gmail account.The message displayed that "your hungama account has been registered and pay Rs.49 per month and your userid and password will send to your cell number".for this reason,i have de-activate my gmail account.so please de-activate this hungama account.my landline no. is[protected]