Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am Sandeep.R from Ranchi. I am BSNL 3G Customer. Initially I used to get speeds of 2Mbps with my connection. Once I accidently recharged with 2G data pack. Since then my data speed is reduced to 80kbps. Now that the validity of the data pack is over and I have recharged with a 3G Data pack still my speed is capped at 80-100kbps.
I wanted to complaint at the Customer Care but when I dial their number i.e. [protected] the response i get is "CALL CANNOT BE COMPLETED AT THE MOMENT". I also tried to login the complain online but in vain.

My Mobile No. is [protected] (Jharkhand Circle, Ranchi).
Kindly look into the matter. As I am getting 2G speed at the cost of 3G.
BSNL is so irresponsible towards the customers. This should change.

I am a BSNL land line user for last 10 Years.i am a subscriber of bsnl , Vypin Exchange under Kerala circle.
my phone is out of order due to breakage o[censored]nderground cables.I registered my complaint to the Respective Exchange.The service man can and told that he cant do any thing But to wait for technician to come and dig for the underground cables.

I kept on complaining but now its been a month that the problem still remain same unresolved.

when ever i complaint to the exchange i got a harsh and insulting answer. as an business man it effect my business also..

if the problem is not solved within 24 hr ill be forced to return the connection and file a complaint in consumer court for the losses i bear.

sir,

I have recharge 200 rs through online from shopkeeper (Badshah Cd's) in Ratnagiri but did not receive till now. Shop man told me it will be refund after 3 days. After 3 days when i ask him to refund my money he told be the recharge has been done as per Transaction ID & he gave be the bill which his attached.

my mobile :- [protected]
Trans ID:-[protected]

Recharge date: 31 may 2012

Kindly help me out how can I refund this amount. Thanks

I have purchased a USB 3G modem(Micromax) with a maximum speed of 7.2Mbps and recharged my prepaid connection no [protected] for Rs.100/= for 3G internet services and using it my desktop(Zenith core 2 quad with a ram of 4 GB). However to my utter surprise no signal for 3G is available in my residential area i.e. Tajnagari Phase II near Parsvnath Panchvati in Agra( There is a 3 block of a 15 storied building constructed in front of Panchvati). I donot know the reason. the connection can work on EDGE/GPRS with a maximum speed of 11kbps some times with intermittent speed i.e. the transmission and receiver signal have gap s of 1 to 2 seconds beween to signals. this fact was best known to the officer there, as he advised me to go for a smaller recharge of my sim to test the service. My SIM was for 2G but he asked me to get it recharge for 3G and it willautomatically be converted to 3G. This is as per the statement of te staff. Please forward my complaint to te authority to get it corrected.

sir,
My telephone [[protected]] has not been working since 28.05.2012. I lodged a complaint about this in customer care [ 198] on the very next day and I reported directly at Cheruvathur BSNL Exchange also.
But no response from there till this date. So I request you to do the needful at the earlier
harikrishnan
cheruvathur...

my Bank account was debited with Rs.436.12. on 25/04/2012(on due Date) towards bill no B08402592. Now i received bill no[protected] Dt05/06/2012. in which Payments Received (B) Rs436.00, thus difference of Rs0.12ps, and also Late Fee Rs10.00 added in the current bill. Pl check i made the payment on due date through my Bank account only. request u to verify and correct the same at an early date and send me the revised Bill. my phone no[protected]. e-mail: [protected]@gmail.com. pl reply URGENT.
i was given to understand if online payments r made a discount is allowed, if so pl provide me.

thanking u
t. prem kumar

Dear sir,

I had received bsnl mobile sim in the name of amrit kaur for mobile no [protected] on 31/03/2003 after depositing rs-2700 /- as security.I surrendered the same on 29 Aug 2003 but i could not receive the security amount till date dispite of my several correspondence.Now i had been shifted to ambala.Kindly do advise how can i get the security amount.

We applied for a telephone connection with broadband with BSNL in HBR layout in August 2011. We still did not get the connection. The reason they give every time is that they do not have telephone wire to be taken from the pole which is few metres away from our house. So the connection is not feasible. My neighbour has BSNL connection which is feasible. We are tired of follow ups. They are now suggesting to take their data card for internet. What do we call this?

I have a BSNL landline connection in chennai. Since the migration of Online payment of bills from bsnlchennai to portal.bsnl.com has taken my bills are overlapping every month. Due to this i keep paying bills in cash at the collection center. The bills that I pay in cash dont get reflected in the online system and next shows me the amount as still pending to be paid. Because of which I;m unable to pay the next month bill online. This month...

I cancelled my landline and handedover the handset on 28th February 2012, I was promised the refund of my security deposit of Rupees 3000/- within the coming 60days. Now after 120days no refund has been made. When I inquired I was given a reference number RE[protected] and told that on 16th April 2012 an approval for the amount of Rupees 1081.85 was given and that I should follow up on tel no. [protected]. I have been calling for over 3 days now and nobody answers the phone!
My complain is
1. Why have they approved 1081.85 as refund when I deposited 3000 Rupees
2. Why the delay for sending my draft/ cheque
3. BSNL why don't they answer their phones???

Appreciate if someone can enlighten me about this!

Ashok Kumari

I gave a request for reconnection of my land line which was given for safe custody for 4 months while I was away from India. Even after 10 days no action has been taken to give my phone connection in spite of several phone reminders. I am not able to use my phone or internet. My telephone number is[protected]. I am frustrated by the indifference of bsnl, Chennai ( the office at which complaint was given is the one in GR complex, Nandanam, Anna salai,Chennai - 35.)

Dear Sir,

My Name is harish and i have not received the landline bills since 2-3 months. Now i require my bills for my address proof purpose .
My Landline Number is[protected].
Address: H-No 3476,MIG-II Phase,Vidyutnagar,BHEL,RC Puram,Hyderabad-32

Please do need ful.
My mobile number is [protected]
mail id is harish.[protected]@gmail.com
If hard copy is difficult please i need soft copies of bills from march-june 2012 by mail.

Thanks & Regards

Harish

Bsnl have deducted rs. 8 from my balance in the name of subscription of fever-offer which I didn't activate.
Even when I tried to deactivate it by typing the exact message "unsub fever " to 55678, 1.5 INR have been deducted whereas fever has not been deactivated.
The reply message said "your request could not be accepted due to incorrect keyword" even though all the keywords are correct.

Please take necessary steps to get me out of this trouble.

I am having issues with the slow speed provided by Bsnl Internet services (Broadband) . I don't get the speed promised by them , and most of the time service's are down . There is no fun of calling the customer care of Bsnl Broadband . No action's are taken . And they don't even feel shameful by cheating the people !

Landline no.[protected]. Out of service past one week.

dear sir,
i am an officer in state bank of india, lucknow. im using prepaid bsnl mobile services for the past >8 years. although costs of services are low here but i have faced situations where without my knowledge and permission bsnl has deducted charges for some services which i had not activated like utsav pack, caller tunes.
this time also bsnl has deducted rs.42/- twice, in may 2012 and in june 2012 for activating bsnl instrumental caller tune in my number-[protected]. though i have activated caller tune"raabta" from movie agent vinod, and i dont have any problem in paying for the same. but soon after i got an sms for deduction of charges for my "raabta" tune, i got another msg from bsnl tune that "bsnl instrumental tune" is activated in ur number and charges will be deducted. soon the charges were deducted and in the following month in june also my charges got deducted on 11/06/2012.
i request you to refund my wrongly deducted charges of rs. 42 *2 = 84/-
yours sincerely,
nupur tewari
[protected]
[protected]@gmail.com

Dear Sir,
My home land line connection[protected] has not been working for past one & half month. Even thought I complained in Exchange multiple times, they just informed that it is a problem with cable. But nobody has attended this issue as of now. This is not a single user/house issue, but my neighbor families are also facing the same problem. So please do the necessary to check the cable and restore the connection as early.
Thank You,
Sijil George -[protected]

Sir/Madam,
Am complaining on my father behalf. My father Mr R. Sathya Moorthy, having a postpaid connection of BSNL chennai circle of number [protected]
repeatedly getting messages from BSNL service LOVE GURU and Special wallpaper pack. he dint activate them but we are getting those messages. also we spoke with the customercare who are not taking any action. also we tried to send sms to 58558 to which alone our sms sending gets failed. Please take the necessary action.

Thanking you

yours faithfully
S. ARUL VIGNESH

HAVING BSNL LANDLINE AT OFFICE NO.[protected] NOT WORKING SINCE 5-6 DAYS , ALSO REPEATEDLY HAVE TO COMPLAINT TO EXCHANGE, SOME DB PROBLEM SEEMS TO BE WHICH IS NOT BEING REPLACED LONG TIME.

ALSO HAVING BSNL AT RESIDENCE NO.[protected] WITH BROADBAND FACILITY OF WHICH DSL SIGNAL OF MODEM ALWAYS BLINK WITH FAILURE OF NETWORK, PROBLEM IS NOT RECTIFIED EVEN AFTER REPEATED COMPLAINTS.

SAJID FAZLANI,
B.E.CIVIL.,
RATNAGIRI.

Our Land Line[protected] is not working since 45 days, my parents age 70yrs were in touch with Palghar Telephone Office as well local Kelve office for more than 3 times.
Still phone is not working, for aged person it is difficult to reach Palghar Office frequently.
Our address is
AT& Post :- Kelve-Jasodi,Tal-Palghar,Dist-Thane,Pin-401401.
Please let us me know what more I need to do to get my landline repaired.