Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i m post paid connection holder, of bsnl mobile no. is[protected] &[protected] in my name,
i want convert connection in to prepaid , i m personal apporatch in local office but not certisfactry answer

Dear Sir/Madam,

Hi this is Debasish Ghosh a customer of BSNL broadband. I have a broadband connection since August 2011. My customer id is [protected]. I have purchased W1 type modem from BSNL which cost is Rs: 1800. But BSNL provide me B1 type modem which cost is Rs: 1100. And they told me that, we will provide you W1 type modem very soon. But 9 months has already gone they are not giving me W1 type modem. Since past few months I am continuously requesting them please give me W1 type modem, but they don’t want hear anything. So I am requesting to higher authority of BSNL could you please advice me how many days I have to wait to get a W1 type modem? Or BSNL is unable to provide W1 type modem?

Sir, I am a subscriber of BSNL 3G since past two years. Frequently, the tower near to us goes down and my mobile shows no signal of 3G connection. I get only 2G, and no 3G,
Now, since the past 45 days, the BTS is down and is not providing 3G signal. Despite repeated complaints to BSNL, no steps have been taken yet to restore the BTS.
PLEASE HELP ME

My BSNL land line[protected]Chottanikkara exchange, Ernakulam SSA) do not work for the last few months. Even after registering many complaints, the issue was not rectified. I was really frustrated and requested to disconnect the phone. Then, the BSNL employees agreed to fix my issue. I have given a new application to re-initiate my connection. However, till today I have not got the connection. Whenever, I contact the BSNL, I used to get a reply from the line man that he will come and fix it soon.

Work Order No. - TRT/D/DL/11-12/0018 dated 30.04.2011

Sir/ Madam,

I have surrendered my Landline connection (No.[protected] on 30.04.2011 with my postpaid mobile connection ([protected]) on 26.04.2011. The Work order had already been issued on 30.04.2011 and all accessories (EPBT with other accessories) had already been surrender on 30.04.2011 agst. the above mentioned Work Order No.. The BSNL department was assured me that within 60 to 90 days I would get a letter from Department and after getting this letter I have to go again to Dept. to collect my settled check amount. But unfortunately I have not received any letter from BSNL department from May’11 yet and as a result I am also losing my interest with this amount. Kindly resolve the issue as early as possible and settled my all dues.

I shall be grateful if you kindly look into the matter with high importance.

Awaiting for your positive response.

Regards,

Sudip Chakraborty
Santoshpur (Govt.) Colony,
Block-“B”, P.O.- Santoshpur (M)
Dist.- 24 PGS (SOUTH)
Kolkata – 700 142,
Near - Mother Dairy Depot
Ph.-[protected]

Enclo. : Scan copy of
1. Work Order copy of BSNL-KOLKATA – 24019014
2. Surrender copy of BSNL-POSTPAID-MOBILE – [protected]

I ported in my mobile number ([protected]) to BSNL on 1st week of june 2012.

Upon recharge( 1st after porting ) i got a message from BX-INBSNL indicating that my plan is changed from MNP_GENL_KTK to 2G_per_min_frc48_ktk and that the new plan is effective from Thursday June 14, 10:36:59 IST 2012.

The mobile got activated but I had singnal only for about 2 hours the same day and the signal was dead after that...

my home land line was dead state more than above one year. I register the complaint and a technician was came in the home. But he cant find any wrong with the connection in the home network. And he was gone.till now there is no response from the department.bill is coming every two month without any problem!. We want comensation also because of my lose of money and risk. The complainted telephone number is[protected]. It belongs to the perambra telephone exchange,calicut, kerala
My number is [protected],
[protected]

Dear Sir,

I am a old subscriber of bsnl mobile bearing No [protected].These days I am filling very bitter experience from bsnl mobile services.BSNL have no anxity about his customers, From a long time gprs coverage not properly given by two bts ie - Mitra Mandal colony Anisabad & Beur-C Anisabad.Unfotunatly My Residence is falling near these bts, Whenever I am at resdence gprs not working and when I am visiting other areas of Patna GPRS coverage receive by mobile.But no bsnl Top official doing nothing in this regard.
I am requesting to top official of BSNL MOBILE of Patna to please check these bts and faclitate proper {7/24} GPRS coverage from above mention BTS.Otherwise I have bound to shift to other service provider.
I hope my request will be must cared by bsnl officials.

ANJANI

BT-ONMOBL Radio has been deducting Rs.25 every month from my balance of my mobile number [protected] despite my repeated requests to stop the subscription .Still the deduction is not stopped.When we tried to contact 1255533,we came to know that the number is not functioning. Along with the monthly deduction of Rs.25 there are some other frequent deductions on every recharge.We request you to kindly stop the On Mobile service

Sir,
My cell phone no [protected] was activated accidentally with the voice chat service a few weeks ago.. now when i wish to deactivate the service, the deactivation process is becoming a headache after several attempts. the no provided for deactivation "155223" is totally a waste of time.
the auto renewal of the service is scheduled on the 18th June. please kindly help.
Thanking you.
AJAY JAGTAP
([protected]@gmail.com)

I am Sandeep.R from Ranchi. I am BSNL 3G Customer. Initially I used to get speeds of 2Mbps with my connection. Once I accidently recharged with 2G data pack. Since then my data speed is reduced to 80kbps. Now that the validity of the data pack is over and I have recharged with a 3G Data pack still my speed is capped at 80-100kbps.
I wanted to complaint at the Customer Care but when I dial their number i.e. [protected] the response i get is "CALL CANNOT BE COMPLETED AT THE MOMENT". I also tried to login the complain online but in vain.

My Mobile No. is [protected] (Jharkhand Circle, Ranchi).
Kindly look into the matter. As I am getting 2G speed at the cost of 3G.
BSNL is so irresponsible towards the customers. This should change.

I am a BSNL land line user for last 10 Years.i am a subscriber of bsnl , Vypin Exchange under Kerala circle.
my phone is out of order due to breakage o[censored]nderground cables.I registered my complaint to the Respective Exchange.The service man can and told that he cant do any thing But to wait for technician to come and dig for the underground cables.

I kept on complaining but now its been a month that the problem still remain same unresolved.

when ever i complaint to the exchange i got a harsh and insulting answer. as an business man it effect my business also..

if the problem is not solved within 24 hr ill be forced to return the connection and file a complaint in consumer court for the losses i bear.

sir,

I have recharge 200 rs through online from shopkeeper (Badshah Cd's) in Ratnagiri but did not receive till now. Shop man told me it will be refund after 3 days. After 3 days when i ask him to refund my money he told be the recharge has been done as per Transaction ID & he gave be the bill which his attached.

my mobile :- [protected]
Trans ID:-[protected]

Recharge date: 31 may 2012

Kindly help me out how can I refund this amount. Thanks

I have purchased a USB 3G modem(Micromax) with a maximum speed of 7.2Mbps and recharged my prepaid connection no [protected] for Rs.100/= for 3G internet services and using it my desktop(Zenith core 2 quad with a ram of 4 GB). However to my utter surprise no signal for 3G is available in my residential area i.e. Tajnagari Phase II near Parsvnath Panchvati in Agra( There is a 3 block of a 15 storied building constructed in front of Panchvati). I donot know the reason. the connection can work on EDGE/GPRS with a maximum speed of 11kbps some times with intermittent speed i.e. the transmission and receiver signal have gap s of 1 to 2 seconds beween to signals. this fact was best known to the officer there, as he advised me to go for a smaller recharge of my sim to test the service. My SIM was for 2G but he asked me to get it recharge for 3G and it willautomatically be converted to 3G. This is as per the statement of te staff. Please forward my complaint to te authority to get it corrected.

sir,
My telephone [[protected]] has not been working since 28.05.2012. I lodged a complaint about this in customer care [ 198] on the very next day and I reported directly at Cheruvathur BSNL Exchange also.
But no response from there till this date. So I request you to do the needful at the earlier
harikrishnan
cheruvathur...

my Bank account was debited with Rs.436.12. on 25/04/2012(on due Date) towards bill no B08402592. Now i received bill no[protected] Dt05/06/2012. in which Payments Received (B) Rs436.00, thus difference of Rs0.12ps, and also Late Fee Rs10.00 added in the current bill. Pl check i made the payment on due date through my Bank account only. request u to verify and correct the same at an early date and send me the revised Bill. my phone no[protected]. e-mail: [protected]@gmail.com. pl reply URGENT.
i was given to understand if online payments r made a discount is allowed, if so pl provide me.

thanking u
t. prem kumar

Dear sir,

I had received bsnl mobile sim in the name of amrit kaur for mobile no [protected] on 31/03/2003 after depositing rs-2700 /- as security.I surrendered the same on 29 Aug 2003 but i could not receive the security amount till date dispite of my several correspondence.Now i had been shifted to ambala.Kindly do advise how can i get the security amount.

We applied for a telephone connection with broadband with BSNL in HBR layout in August 2011. We still did not get the connection. The reason they give every time is that they do not have telephone wire to be taken from the pole which is few metres away from our house. So the connection is not feasible. My neighbour has BSNL connection which is feasible. We are tired of follow ups. They are now suggesting to take their data card for internet. What do we call this?

I have a BSNL landline connection in chennai. Since the migration of Online payment of bills from bsnlchennai to portal.bsnl.com has taken my bills are overlapping every month. Due to this i keep paying bills in cash at the collection center. The bills that I pay in cash dont get reflected in the online system and next shows me the amount as still pending to be paid. Because of which I;m unable to pay the next month bill online. This month...

I cancelled my landline and handedover the handset on 28th February 2012, I was promised the refund of my security deposit of Rupees 3000/- within the coming 60days. Now after 120days no refund has been made. When I inquired I was given a reference number RE[protected] and told that on 16th April 2012 an approval for the amount of Rupees 1081.85 was given and that I should follow up on tel no. [protected]. I have been calling for over 3 days now and nobody answers the phone!
My complain is
1. Why have they approved 1081.85 as refund when I deposited 3000 Rupees
2. Why the delay for sending my draft/ cheque
3. BSNL why don't they answer their phones???

Appreciate if someone can enlighten me about this!

Ashok Kumari