Bharat Sanchar Nigam [BSNL] Complaints & Reviews

AUTOMATIC ACTIVATION AND DEDUCTING MONEY OF VALUE PACK SERVICE
I am also receiving message very frequently from bsnl ( no.5959507,54000010,[protected] that "thank you for using vastu,beauty tips,astro service. You have been charged rs. 10,3,7 . Please let me know for what reason the said amount is being charged to my mob. Number [protected] . Further kindly do something for avoiding these bad activities and please do the needful to reimburse the deducted amount which is more than 300/-Rs in last 45days. I tried over phone to talk to customer care. They told me to activate DND by sending sms to 1909. And after activating Dnd still I'm receiving the same. please please help me...

Hi,i have taken a post paid bsnl sim from haldia office in the set2008,at that time for internet i have to pay 198rs and security deposit of 500,billing limit of 1000 only.the consumer care executive in chiranjibpur bsnl exchange office does not have any idea of roaming applicability on the sim.he told me that its national roaming on internet usages.after atwo months o[censored]se it automatically disconnect and i checked that its due to unpaid bill.i mailed this case to the zonal office in kharagpur,but in case of there action,the executive called me and ask for the reason of the complaint.now they gave me a billing notice of the unpaid bill with interest with total amaount 15,ooo.i cant pay the bill and want for a legal action against the employee and bsnl.

dear sir,
i hav recharged my brother mobile number[protected], (postpaid number) order number[protected], on this month but ma brother mobile number has not yet recharged and money has also been cutted from ma account.plesae refund ma payment as soon as possible...please mail me [protected]@yahoo.com or send message at[protected].

hello
my name is vikas grover and my mobile number is[protected] , which is a bsnl connection..
i recharged my mobile on[protected] of 59rs for cheaper calling. but never receive confirmation msg till and also the benefit of recharge.
i call to company for solution of this problem but they give excuse like technical problem and not solve my problem yet.
please solve my problem as fast as possible , otherwise i go for another option like port. this is my final and last request to company.
because a silent friend comes later in mind.



ur faithfully
vikas grover
mobile[protected]

my bsnl sim with no [protected] has been lost.kindly block the sim as soon as possible.

We are residents of Lalapet near by our house we Facing Problem with BSNL Cell Phone Tower Tower. Due to this Cell Phone Tower lot of Sound Pollution & Radiation causing directly on residents around it. Exact Location of Tower Placed On House which is backside of Sree Setharamanjanya Bagana Samajam.Lalapet. Secunderabad.

Land line number[protected] is not wokring for past 3 weeks. I have registered the complatint in gorimedu office, so for no-one has attempted to solve this issue. It shows very very poor & worst customer care service from BSNL salem branch.

-Sathishkumar
[protected]...

Respected Sir, We are Public sector organisation (United India Insurance Co. Ltd;) having Land line Telephone No.[protected] in our office situated At. 9/1, Opp. Punjab National Bank, Hinjewadi Wakad Road, A/p. Hinjewadi, Tal. Mulshi, Dist. Pune. Since 5 days our office land line Telephone not working we are telephone to Hinjewadi Telephone Exchange and inform him same day but still today our telephone not working we daily call to Hinjewadi Exchange and inquire but he only giving false assurance yes we are already sent our people and immediately your phone is working but till we are facing problem. in every month the same problem we are facing it's a regular problem please solve.

Hi,

BSNL is cheating customers in Andaman. They sell packages that doesn't work.

On 19th of july 2012, I have activated special tariff of rs 96. This will allow me to call std at 30 paise and local 10 paise. And also recharges 200 as talk time.

When I called STD number i noticed that they are still charging RS 1.50 per minute for std call. I tried to call customer care, but no response. I dialed there number, however cannot reach them as it automatically disconnects after I reach the speak to customer care menu. It seems they are intentionally not willing to talk to customers.

With 200 RS talk time, I would have got around 600 minutes.( 30 paise per minutes ), i got just 133 minutes.

This is a cheating, or negligence I am not sure. They are doing it intentionally or just careless attitude of bsnl employes. It is not only me who is facing this issue, almost every one in this islands are facing issues likes this.

Thanks,
Customer

96 RS Activation details
Ref No:[protected] date : 19/06/2012
Place of recharge: chakkar goan, Portblair, Andaman

Message from 53733 on 19/06/2012 at 8:13 PM
"Dear customer you have been activated with special tariff, enjoy the facility. Kindly dial 1503 for assistance."

Hi,

I activated my broadband connection in the month of September and kept a dep of Rs.1750. I missed paying the bill in the month of Nov - Dec due to personalreasons and received a text message stating that my line has disconnected in Dec.

Since the line was disconnected and the deposit was with BSNL I left the matter as I had to move to Mumbai for a few weeks and decided to come back and sort the matter.

After returning I was surprised to find more bills.

Tills date my total outstanding is about Rs.5,500 without using the service and after cancellation of my broadband.

Please advise as the customer care is pathetic.

I am vasudeo Pralhad munde . i am your companys customer since two yaear . my mobile No is [protected]. I use net banking service in this matter i have the main problem to online payment of postpaid mobile account number.
please send the my account number to my email id----- [protected]@yahoo.com
...

Sir,
My mobile number is [protected]. I have been charged Rs.10 for MASALA JOKE service that i have not even subscribed.I have sent many messages to unsubscribe this service but message can not be sent. I have also called customer care but call was not possible. So i request you to stop this service and refund my 10 rupees.

Dear Sir/Madam,

I am using bsnl 3g card for internet purpose. I used to recharge with Rs. 400/- and using 1GB per month.but in last week I have done recharge of Rs. 450/- having usage of 2.5GB for 30 days. After availing this recharg facility i felt that the speed of interent is very slow as compared to earlier. I have called in customer care to solve my problem but nobody is responding to my answer properly & giving me excuses.Dear Sir/Madam is there any solution for the same as i am really facing a problem as internet is not supporting the speed which i want to complet my work.
Pl. do needful.
My mail Id - [protected]@gmail.com

Thanks & Regards,
Kartik Ghiya.

I have never subscribed the subject offer but BSNL is deducting Rs.8.00 p. m.since 3 months in a illegal manner.Kindly deactivate
the service immediately and refund Rs. 24.00
SHISHIR KUMAR CHAUHAN
2-NEW GOVIND NAGAR SHAHGANJ
MOBILE;[protected]
Email:shishirkchauhan2gmail.com

I have bSNL Broadband home plan 250. I make advance annual payments in January every year. For last few months I'm having severe problem in accessing the internet. even after repeated complaints the problem is continuing. I can access the nET for a few minutes at a stretch then it goes offline. And at times it becomes available sometime later but most of thwe time it is not available for that day at all. The modem has been checked by the company and it is found to be in order. they are now not taking any interest and I'm feeling extremely frustrated! My phone no is [protected].

i have an bsnl mobile prepaid connection [protected] this is andhrapradesh number i am using it in roaming. i am unable to deliver the messages from this number to any airtel number and balance is deducted from my account without delivering the message. i tried to contact the customer care of bsnl but they r not responding and blaming my handset and ask to contact customer care of andhra how can i contact them when i am in roaming. i have checked everything and it is the mobile operator issue not the issue with my handset. please help me out with this.

i got msg from "[protected]" on 4/5/2012&4/6/2012 as "thanks for subcribing video bar" and rs30+30=60 deducted automatically without my permission .though, i have send msg to unsubcribe the service.when i complained to customer cell &k.k.nagar exchange they gave the no as my complaint no;F06ch348399&F07352098 and informed me the msg will be sent to concern dept but they can't do any thing reg refund because it is done by somebody whose is not under their control or area.I have lost Rs60+6(for sms to un subcribe). they say only CGM orGM of bsnl can do something for refund!!. this kind o[censored]nauthorised money deduction amount to stealing our money?!!.FOR THE SEVICE NOT ASKED AND NOT USED HOW CAN A DEPARTMENT TAKE OUR MONEY ?.
I REQUEST THE CGM OR GM OF CHENNAI TO LOOK INTO THE MATTER &DO THE NEEDFUL FOR THE REFUND OF RS,60 .
P.THAMATANTHI
CELLNO:[protected]

I Anil kr. Ojha recharge Rs.100/-in my mobile no.[protected] on 9 June 2012 at 1820 hrs and recd. Massage by Oxygen “ Rs.100/- received for top of [protected] Transaction Success full (o) TID[protected]” AND recharge Rs.100/-in my mobile no.[protected] on 9 June 2012 at 1833 hrs and recd. Massage by Oxygen “ Rs.100/- received for top of [protected] Transaction Success full OXI Trans ID[protected] I(o) TID[protected]”
BUT No top up recharged in my both mobile no.[protected] and [protected]
Then I inform BSNL customer care they provide me to your TOLL FREE NO.[protected]. Then I contact with your service. FIRST your customer care REPLY “my mobile already recharged “Then I reply NO MY MOBILE NOT RECHARGED. THEN your customer care REPLY “YOUR MONEY RETURN TO MY BANK ACCT.STATE BANK OF INDIA.”
BUT SIR NIGHTER MY MOBILE RECHARGED NOR RETURN MY MONEY.
PSE. VERIFY AND TAKE NECCECERY ACTION AND INFORM TO ME IN MY MOBILE NO.[protected] OR [protected]@gmail.com

i have BSNL cellone number [protected] . Without my knowledge the dailer tone option was activated and Rs 30 getting deducted from my prepaed balance. for this to talk to the customer care of the bsnl I have been trying to speak with them on their custormer care num [protected] but the number is not existing for many days. i gone thru the bsnl website to lodge a complant but there i did not find any way to approach the concerned persons. i really shocked to see their contact us, complaint booking, reach us options are useless and none of them are working properly. All the concerned officers regarding customer care of the bsnl are not approchble and gone into hidden state. It is very pathetic to have the bsnl number as i did a big crime in my previous janam. i request the concerned department in the bsnl look into my problme and give me a solution of deactivating my dialer tone. i have a sympathy on the government agencies so that im still wish to continue with BSNL so BSNL dont test our patience with ur careless and irresoponsible attitude. i[censored] do like this, soon the BSNL will disappear as defacto..

K subhash Reddy
[protected]@yahoo.co.in

To

The Asst. General Manager (PR),
Office of the Pr. General Manager,
BSNL, Bangalore Telecom District, Telephone House,
Raj Bhavan Road, Bangalore – 560001

Sub:- Complaints raised several times but no action taken

Sir/Madam,

This is to inform you that I’m the customer of BSNL Landline and Broadband service having Landline Number – 28452985, Customer ID – [protected] and Account number – [protected]. I have raised complaints so many times as internet is out of service and also for noisy landline, but no action has been taken so far. I’m providing you the complaint / docket numbers that I raised.
Broadband internet out of service complaint number :- [protected] ( one week over , no action taken )
Landline related complaint/docket numbers :- ( one week over , no action taken )
[protected]
[protected]
[protected]

Even though I raise complaints, the complaints are closed automatically without any action. I really wonder how technician can close the complaint without resolving the issue. Technicians always expect some bribes , if we don’t offer them any money they won’t work on the complaints and this scenario is very normal in the case of BSNL. I’m providing you such number to you whose name is Mr Thimmiah and his mobile number is +91 [protected]. He’s an in-charge at Whitefield exchange and very famous for asking money. I can also provide other customer’s feedback on the same.
Therefore I’ll cancel my BSNL connection for worst experience and inform you hoping that the necessary action will be taken. I won’t be surprised if I don’t get any response from your end as well as I know BSNL people work in similar fashion as experienced.

Thanking you,

Yours faithfully,

Arijit Bhowmick

Place :- Bangalore 560067
Dated : June 20th,2012