Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir/Madam,

I am using BSNL broadband service from more than one year, I am facing problems with wireless modem which I have purchased from BSNL since 1 Month. I have submitted my complaints even in written to the BSNL office but no service has been delivered till now and the problem is not solved. They give an assurance to solve the problem but no one comes to solve the problem. It is becoming very inconvenient for us to use the broadband service without the proper working of modem. Please do the needful.

Yours faithfully,
Adv. G. J. Agrawal,
[protected],
Wardha,
Maharashtra.

Sir, I submitted my shifting application of my land linetelephone No 25619592 on date 14th Apr 2010 vide cons No 47803077. Ref LS OB NO 99868266 dt 15 Apr 2010.Till date i have not got the shifting of my landline . In this regard i initiated 15 more customer to register for landline connection to the same area so that it becomes easy for the company to provide the cable to our appartment which inturn will not loss revenue. We are total 64 members in our appartment waiting for the same to happen so that otheres can apply for the same once done. I was promised by Mr Prabhu, SDE CACT O/D & Cable that it will be done within few months, Can any thing be done to hasten up the shifting of my connection. It is already 18 months i am waiting for the connection.

Address.

Sandip Kumar Ghosh
Flat No 205, First Block
IJ ACACIA Appartments
Mount Vew Lay Out
KR Puram
Bangalore 560049
(M) [protected]

My name is Jarnail singh and my telephone number is[protected] . i have broadband connection which is not working properly from last month. i have complained several times at samrala exchange at number[protected] and bagli kalan exchange at number[protected] but no one has taken my complaint into consideration
samrala exchange officer has told me several times that there is problem with your line and our line-man will come and fix it up but no one has reached till the date. I have paid full month's bill without using my net connection properly. i am fed up with the stories of bsnl officials so please help me to fix up my problem
thanks

SIR,
WE HAVE APPLIED FOR A NEW CONNECTION TO OUR FACTORY ADDRESS W - 75, ADDITIONAL MIDC, AMBERNATH EAST, DIST: THANE.

BSNL PROVIDER IS ANSWERING THAT THERE IS NO LINE AVAILABLE IN THE CABLE AT YOUR AREA. THEY ARE SAYING THIS THING SINCE

2010.OUR CONNECTION NO WAS ISSUED IS [protected]. AND TELEPHONE NO WAS PROVIDED AS[protected].

TILL DATE WE HAVE NOT GOT THE LANDLINE CONNECTION.

WE HOPE YOU WILL DO THE NEEDFUL & PROVIDE A LANDLINE CONNECTION AS EARLY AS POSSIBLE.

THANKING YOU,

YOURS FAITHFULLY,
FOR PRASHANT PLASTIC INDUSTRIES LLP.
PRASHANT SINGH
[protected].

MY COUSIN HAS REGISTERED FOR BROADBAND CONNECTION ON 26/7/2011 AND PAYMENT ALSO DONE FOR REGISTRATION AND THE REQ REF NO: 61359420 .. ITS A FEASIBLE AREA MOREOVER IN THE GROUND FLOOR ALSO HAS THE CONNECTION (BSNL)... BUT TILL NOW NO LANDLINE ALSO INSTALLED
I M FED WITH TALK OF AE ALSO ... THE PERSON WHO SAID THE WHERE S FEASIBLE AND HE ALSO UNDERSIGNED ... FOR FEASIBLITY... NOW HE SAYING HE CANT ABLE TO GIVE.. PLS DO THE NECESSSARY NEEDS


THANK U

Sir.
I am a bsnl post paid suscriber.My no. is [protected]. I found in last few months bill you are charging few unknown charges which i never suscribe. My bill shows they are charging for MT SMS and SDP USAGE which I never suscribe from my side. I want whatever amount being deducted in last six month be refunded and i hope in future they will stop this unethical practice of business.

From
Abdul Samad
[protected]

i was allotted phone no [protected], based on my application of 10/10/11 for broadband plan broadband home 250.
the line man wanted rs 300 as his charges for fixing the line but finally did it without the same.

however the broadband is not being activated by Mr Satish Jain the technician who had come to do the task.
As per him we should have brought the modem from him, however since we have not, we need to take the services of Mr Rakesh Soni a private entrepreneur for Rs 800/- .THE PROBLEMS IN OUR COMPUTER WILL BE REPAIRED AND ONLY THEN THE BROADBAND WILL BE ACTIVATED.
He will not share what the problem is and has advised us to cancel the connection if we do not want to pay him.
We are using both tata indicom+ and MTS internet services through USB PORT
I assured him to let me know what drivers are required i will put them.
I have purchased a CISCO, ADSL , WAG120N Modem which he says is the wrong choice,
What the right choice is BSNL should intimate before they ask us to buy.
What to do now should i go to another service provider
Regards
Clarence Carvalho
Lt Col (Retd)

Dear Sir,
My name is Prem and my Mobile number is +91 [protected], this is a Bsnl number,now i want to port out from BSNL,I have send PORT [protected] to 1900 Five(5) times,Each time they deducted 50 paise per sms but the message failed to deliver.Till now i didn't receive the unique port out code,I have contacted Bsnl customer Care but their response was very bad and they disconnected the call.so its a humble request to do the needful.
Eagerly waiting for the reply.

Regards,
Prem
Mob: + 91 [protected]

I HAVE APPLIED A LAND LINE CONNECTION AND A BROADBAND CONNECTION TO BSNL -SILIGURI(customer id: [protected]) ON 23/09/2011,STILL IT IS NOT BEEN INSTALLED,A LINE MAN CAME AND ASKED FOR RS.1500.00 (RUPEES ONE THOUSAND FIVE HUNDRED) AS BRIBE,WHICH I HAVE REFUSED TO PAY,FINALLY I WENT TO THE J.T.O BUT HE ALSO TURNED UP LIKE A HYPOCRITE, NEITHER HE STAYS AT HIS OFFICE NOR HE RESPONSE TO ANY CALL.I HAD ENOUGH,NOW I WANT MY DEPOSIT AMOUNT TO BE REFUNDED -Rs.1600.00 (ONE THOUSAND SIX HUNDRED ONLY).

PH:[protected]

I applied for New broadband + Landline NTC home connection on 15.10.2011 at BSNL EXCHANGE, Haridwar.

But I am still to hear from BSNL regarding the issue after period of more than 15 days. And no satisfactory reply has been made by BSNL officials in Shivalk Nagar & Haridwar exchange every time when I contacted to them.

As this connection is urgently needed by me & no responsible reply has been made by BSNL officials in the issue till date.

In view of above, i wish to complaint agsinst BSNL customer service at Haridwar & request to get the issue sorted at earliest.

My particulars are as below:

Puneet Mittal
Engr(BHEL-Haridwar).
Quarter -194, Type-3, Sector-3,
Contact No. [protected].

My precious and peace of time in chasing our BSNL employees for
Landline and Broadband internet service is not fruitful through
My Land line Number is[protected] My landline and Broadband is not operational
since 15 days
Online complaint is registered and many time DGM and GM office of Aurangabad ( Maharashtra) is contacted and complaint is registered with them also Still my landline and broadband connection is not working.
I want to know who is responsible for not providing me the proper service.
and when my landline and unlimited broadband Connection will be started again.




Can I start legal proceedings against responsible BSNL persons for
denial of service?

Treat this as an urgent Message

Request you to kindly acknowledge (All the recipients) the receipt of
this mail under right to information act.

Vivek Kshirsagar
37- sarang society
Garkheda Area, Near Gajanan Maharaj Temple
Aurangabad - 431005

Phone:[protected] Not working since last 15 days )
Mobile: [protected]

Hi
I went to a recharge dealer for a bsnl top up of Rs. 125/-(full talk time recharge) on number [protected]. But by mistake the recharge was done on [protected]. Is there any process by which we can reverse our amount? Kindly reply.

I want buy a new connection of bsnl evdo connection under diwali promotional offer of bsnl, which displayed on bsnl national website, but when i went to bsnl CSC, Powai naka, satara, they refused to give me the evdo connection under diwali promotional scheme saying that they will give it only if it will be displayed on bsnl's maharashtra circles website. My complaint is that if the diwali promotional offer is on their national website then why they are refusing me new evdo connection.

Dear sir,

I would like to inform you that my land line No.[protected] is not in operation for the last one week.Inspite of repeated complaints to our telephone excahnge Aluva ,no action is being taken to rectify the fault.Kindly investigate and do the needful to rectify the fault as soon as possible.

Hoping to hear from you soon .

Best regards
Ajithkumar K

Hello sir
My mobile number is [protected]....i have attempted online recharge through net banking for 3G data worth 1103 Rs. The amount has been deducted from my state bank of india account . however, the recharge is unsuccessful. I have got a notification sms from service provider (BSNL) stating the same. The reference number is [protected]. i request you to look into the matter and sort out the issue. i want either 3G data recharge worth 1103 or refund of the same amount.
My account number is[protected], state bank of india, donar branch, darbhanga

Dear Sir/Madam,

I would like to inform you that, my telephone connection is under Sampanthampalayam exchange in Tirupur District, Tamilnadu. And my telephone number is[protected]. My phone has been out of order last three weeks of now. I have try to reach exchange via call[protected], but Iam unable to succeeded. In meantime some one came from exchange for Diwali bonus, I ask him to check the fault, he told will check and get back. Moreover one week gone till the problem persist, even i did not get any single update.

In earlier your service were good, last one/ one& half year is not good, Hence kindly ensure the necessary steps on my complaint at the earliest.

Note:Not only me, 4 or 5 my neighbors are facing same problem.
In this delay response some neighbors discontinued their service.
If you are (BSNL) unable to continue service, let us we will go for other option.

Regards,
Satheesh Kumar Kanthaswamy
[protected]

dear sir,

please send me my call history for my prepaid mobile connection from 1st june to tilla date to my email address [protected]@gmail.com as it is very urgent for me.

Mobile Number: +91-[protected]


Thanking You,
Abdul NIsar

I purchased a top up of Rs 220/- from bsnl portal .This online transaction occurs via Billdesk payment gateway .The amount is debited from my sbi a/c but not credited to my mobile balance a/c
the Transaction reciept no of the bsnl portal ---transaction ID[protected] and reciept No.[protected],

Billdesk replies of my Emailed query is as follows.
"'The below mentioned payment has been successfully processed from our end through transaction reference number MSPG[protected] on 17.10.11"( sent to me on 25. oct.2011)

Bsnl SMS reply on 20.10.2011 of the complain (Docket No. J17WB1069491, booked on 17.10.2011)
"" transaction TXT[protected] mobile No 94744821** amount Rs 220 /- IS MARKED , WiLL be refunded to your bank a/c"

Till 28.10.2011 , no such refund is found on my bank a/c. pliz ,help me.

A LANDLINE INTERNET CONNECTION[protected] WAS INSTALLED ON 31ST AUG'2011 WITHOUT INSTALLING INSTRUMENT. SINCE THEN I HAVE NOT RECD INSTRUMENT AND ANY BILL (BUT I HAD MADE PAYMENT AFTER GETTING VERBAL DETAILS FROM C.CARE) I HAVE REQUESTED "BHAGWAN NAGAR EXCHANGE" SO MANY TIMES FOR INSTRUMENT AS WELL AS TELEPHONE BILL's COPY, BUT AFTER SO MANY COMPLAINTS AND REGISTRATION IN "SELFCARE.NDC.BSNL.CO.IN", I AM UNABLE TO GET MY BILLS FROM STARTING NEITHER THROUGH POST NOR E-MAIL. THEY ARE MAKING EXCESS BILL AMOUNT AND ALSO MAKING LATE PAYMENT CHARGES AFTER DUE DATE WHICH IS NOT CONFIRMED TO ME AS TILL DATE I HAVE NOT RECEIVED ANY BILL. I HAVE MADE COMPLAINT SO MANY TIMES BUT THEY ARE UNABLE TO SOLVE MY PROBLEM.
KINDLY PROVIDE ME DUPLICATE BILLS FROM STARTING AND ALSO INSTALL INSTRUMENT.

Sir,
The Land line Connection at my residence (0091-[protected]) was not working for last one month.I have also taken a broad band internet connection with this line.In this regards I have complained many times at BSNL customer care (198 and 12678) and nearest BSNL exchange(Mambaram Exchange).But no action has been taken till date. I recieved a bill 3 days before which includes the rental charges of Broad band in the disconnected period.Please do the needful to take action to reinstate my connection and to get adequate discount of non service period.