Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir, Telephone No [protected]

Ref :- Deactivate of BSNL GAMES .

With reference Mr.Krishnan has advised the games for period one month free of cost, but the BSNL has charged for the games for which we have not utilised it.So I kindly request you DEACTIVATE the games,
Kindly request you to adjust two months amount for which you charged in the next coming bill, and the bill for April was sent to us, pl send the bill and do the needful. I am senior Citizen.

Thanking you C.D. YADAVENDAR RAO

I am having BSNL CellOne Postpaid mobile connection since last 3-4years and last year I have changed to other residence and to change my mobile communication address, I went to Guindy BSNL office (someone suggested in my office to go to this branch) and submitted a written application last year (2010 and dont remember the exact date) and they didnt given me any token of receipt rather they said within one week your request would be updated in our system. With that assurance, I waited until 2 weeks and no communication I have received from BSNL office and funny part is the bills are going to my old address only since an year time. Inspite of going multiple times to BSNL office and submitted application, nothing happened.

Finally, today (06-Jun-2011) I went to BSNL website and found a toll free number to call (http://www.bsnl.co.in/service/helpdesk.htm) '[protected]'. The option given in them are
dial 1 for tamil and dial 2 for English (I pressed 2)
dial 1 for prepaid and dial 2 for postpaid mobile (I pressed 2)
...dial 2 for requests (I pressed) and ended up in hearing two options - 1 for 2G and 2 for 3G request. AGAIN I repeated the process and this time I dialled 4 in the last step which is for complaints.

One Mr. Ali (I asked his name in the last minute) took my call and talking in tamil and asked me do you know tamil. I said no, but i said i can understand little bit. He then asked me to wait where he told he will forward the call to his senior who know english. After 5mins (I waited in the call) same person came and started talking in tamil saying what do you want, I have told him in english saying this is pertinent to address change. He didnt understood and finally after explaining him both in english as well in tamil (little bit), he understood as address change request and simply suggested to go and submit an application at nearest BSNL office (I literally laughed at this moment as I was doing this traditionally since an year) and told him that I already did this multiple times and he then asked me new address to tell. While I was saying my address (I just started telling new address...) he said "ok thank you, any other services you are looking for"...I told him I havent completed telling new address... he said "tell me new address"...while I just started again...he said "you call me tomorrow, we have your information online and we will look into it and your address will get reflected soon in our systems (in Tamil language), thank you...", then I told him I havent given my address how can you change my address to new address... then conversation went on for couple of minutes in same way and then I finally had to cut the call as he was always insisting me to call next day. I then asked for his name ... he said Ali and then I was asking for his complete name and again said Ali.

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This could be one of the good case studies for those who are been hiring into BSNL call center support ....

Equally sucks the experience and services from BSNL - the one and only nation's Govt. driven Mobile vendor.
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Now, I am in a situation where I cant even change my number as that no. is been registered with many other contacts and other things.

sir,

we have alredy given a complint. pl pursue the matter.phone no[protected]

thanking you,

Hiii,

I own a datacard of BSNL but the internet just don't work most of the time, Its really frustrating that even after spending so much money I cant get the service I want , Most of the time it don't work and the time it works it is so slow that I cant even open my mail account,
BSNL gives very bad service, I want you to take some action against it.I am really frustated.

Email :- [protected]@gmail.com

My bsnl mobile number is [protected], which is of Jammu and Kashmir circle. I have been trying to desperately register myself on bsnl website.However, on completing and submitting the online registration form, I get an reply that invalid characters have been used, where as, I have not used any invalid character.Please advice corrective action. My e-mail ID is [protected]@yahoo.co.in

BSNL USB MODEM has a very poor service in Allahapur Allahabad. Sir when i am connecting through usb modem the network comes but i cannot open any search engine , the network falls down immediately.They cheat people and don't offer any service. I wasn't even provided with the USB MODEM set at the time of installation and after contacting them no. of times too they didn't do anything concrete. I contacted their Nodal centre and Appelate Authority too but nothing happened.

Sir please sort out my network failure problem in Allahapur Allahabad.infront of Bsnl Office.

BSNL Sim card lost
Hi,

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
SPICE 5252M

Please block the sim card and also lock my mobile with the above mentioned
Regards,

A.K.Varshney
Alternate contact number : [protected]
Read comments

JUNE 4, 2011

I received a message for activating calling @ of 1 paisa per second. As per the instructions of the promotional message, which i received for the activation of ACT 1S scheme, i have sent message and i have recieved confirmation message also but the s on my mobile number.

My mobile no. is [protected].

Please help me in this regard

Telephone No.[protected]; Consumer No. [protected]

In Feb 2011, I forwarded an application for the change of my BSNL Broadband plan (from HOME 500 to HOME UL 1350). For the conformation of the same, I called up 1504 (BSNL Broadband Tollfree Helpline) twice and the operator told me that my plan was changed on 25th Feb 2011 and I can enjoy my new Unlimited Plan from 1st March.

Now BSNL has issued me a bill for the month of March for Rs. 10,000. When I inquired at the Telephone Exchange, they tried convincing me by showing their records that my plan was changed on 09th March 2011 and I have been charged for the first 8 days of my usage. I revolted by saying that I have already confirmed from the Helpline that my plan was changed on 25th Feb, so they passed the buck by saying, "Sir, who told you to call up the Helpline? You should have come to the exchange for conformation."

If every customer is supposed to inquire at their respective Telephone Exchange for every query, WHY HAS BSNL SET UP TOLLFREE HELPLINES?? Is it just to convince its customers that in India nothing comes for free??

Basically BSNL is maintaining multiple accounts/records and in the end the person who gets into trouble and gets harassed is the CUSTOMER!

My landline no. Is[protected] , we lodged a complaint 8 days ago but no heed has been paid , my parents do not have a mobile connection hence they have to go to std booth & have to talk all over .They both are senior citizen hence this is an non-acceptable thing on behalf of bsnl people . My parents spent around 3000 rs talking to various family members .

Kindly file a complaint against bsnl . Bsnl has been paid in advance a year advance rent & bsnl is such that it gives concession to consumers who havent paid the bills for past 5 year , to collect the money they have been given 50 % discount , & no such offer has been there for consumers who paya the bill standing in the queue every month .Something should be done to curb this matter .

I demand :

1. My connection to be re-established.
2. Rs 3000 refund
3. They should offer some incentive for those who timely submit the bill amount .

Sir,
I have applied for BSNL Broaband on 30th March under the scheme that installation will be free of charge and first 15 days net will be free unlimited downloading. For the month of March, net charges was not in my bill and even i have not recieved my bill so i have paid my March bill.
Now in April i have recieved bill of Rs 2649 which is totally unjustified.
204 March month Bill and 2449 Rs Is my April month bill..
When it was told to me that net is going to be free for first 15 days so now why it is in my bill, even 1000 Rs installation charge is there which was commited that it is going to be nil
I have taken 499 Combo UL Pack(Night unlimited downloading)
Thanks

ACTUALLY I WANTED TO PORT MY IDEA PREPAID SIM TO BSNL 3G SIM, ACTUALLY THEY ANNOUNCED THAT PORTING IS FREE OF COST,BUT WHEN COMPLETING ALL PROCEDURES, THEY SAID IT CHARGED RS 180 FOR THAT AND THEY SAID GENERAL 120 PLAN WILL BE ACTIVATED, THAT TO THE OFFICIALS THERE COULD NOT ABLE TO EXPLAIN, WHAT THE PLAN IS AND OFFERS FOR NEW PORT IN CUSTOMER

MY LANDLINE PHONE NO.[protected] IS DEAD SINCE LAST 7 DAYS.I AM REGULARLY CALLING THE CHOTTA GOVINDPUR EXCHANGE BUT OF NO USE.THIS IS ALWAYS HAPPENING AFTER NON OPERATION OF PHONE.
IS ANY BODY IN BSNL JAMSHEDPUR TO LOOK AFTER WHEN ACOMPLAINT IS MADE AND WHEN IT IS SOLVED.
THIS IS PAINFUL ASWELL AS SHAMEFULL ALSO.
KINDLY TAKE STERN ACTION AGAINST CONCERNED PEOPLE ..
THANKS.
P.B.VERMA
ROAD NO.4, H.NO. 44 ,PATEL NAGAR ,CHOTTA GOVINDPUR.
JAMSHEDPUR-15
PHONE-0657 2276114

The broadband modem is not working as the complaint raised. Till date I have received no communication from service personnel. Please resolve the issue immediately.(dated 25th May 2011)

Further to my previous complaint, the BSNL lineman took away my faulty Teracom modem (ADSL2+CPE, Model: T1-B-DSL699E9.4U6-5, S/N 002 [protected] MAC: 00261515BEB0) and provided with an old DataOne UT300R2U modem on 30th May 2011 in my absence. The internet cannot be connected via that modem and logged a complaint again (# 31050022 through Call Center). Till date there is no response and the broadband connection is not in use since 17th May 2011.

This is extremely frustrating for me as a bona fide consumer and the BSNL broadband connection will be surrendered with immediate effect tomorrow (4th June 2011). For the interest of other BSNL current and potential consumers, I'm planning to bring the issue to the notice of greater audience through public media and also may consider to move to designated Consumer Court. (Dated 3rd June 2011)

Dear sir,
as i sent a mail to ur customer care regd mnp port in re intrest and again faith in relaince gsm network after mail to you and refund cheque recd on time ..my mnp port in request form deposited to ur moon tel web world sikandara agra code-[protected].along with all formailties as on[protected]..sir but still portability is pending till dated after submitted of form i have call on ur 198 helpline number approx.more than 20-25 times from my another reliance no-[protected] from -26mat till dated...but no body give me a satisfied answer or time..sir i refaith on reliance network after using bsnl network but ur cusomer care is still not serious for cusotmer who reentered in relaince network.so lastly sir i again request you to please do the needfull at u r hand.

with regards
jasmeet singh
agra
m#[protected]

I am an ex-customer of bsnl. That is worst product in india which has been allowed by trai. They have promised a speed of 3.6mbps data card advertise it and then normally they said the speed would be around 2 mbps atleast but i got only 60 kbps max with the data card. There is a stupid de named vijayendran at theni, tamilnadu where i have asked for a refund for the non-working 2g data card which has been replaced after lot of complaints here and other online consumer forum websites. I have been promised with a refund of rs.1800 which i have paid for a stupid card which never worked fine for 1 year frm the date of purchase. Freaking customer service and worst service from the bsnl grievance cell and stupid uneducated authorities who never knows to speak to a customer. No value for the money. The de theni vijayendran told that i can go to court or where else i can but he said he cant give the amount back or get my refund back. De in a stupid customer service bsnl the worst ever product please dont buy their product ever to face hell lot of issues.

b'coz of excessive mobile bill i want details of outgoing calls for the period of 5/3/2011 to 4/4/2011.plz send me same for mobile no.[protected] at "[protected]@gmail.com"

Respected Sir,

I am R.Balaji.
My BSNL Landline Number is[protected].
I have changed my residence from the below mentioned address to the new address mentioned.
R.Balaji
No.26, Amsaveni Layout
Housing Unit
Koundampalayam
Coimbatore - 6401030

New Address:
R.Balaji
No:113A, Sengaliappa Nagar
Peelamedu
Coimbatore - 641004

I have submitted the relevant transfer documents.
The connection from the Koundampalayam has been transfered to Gandhimanagar Exchange.
My New Number is[protected]
But till date our connection @ Sengaliappa Nagar is not yet activated fro the past 4 Months.

I request your goodself to do the needfull at the earliest by give the connection to ENJOY the BSNL SERVICES.

Respected sir,
I want to say that i am living in mullachir near school junction in vithura village trivandrum,kerala.There is a mobile tower BSNL..this tower situated with a 3m distance from my house.now i am in a critical situation that the tower make noise 24 hours in a day. Also during power cuts, they use their generators, it emits a lot of carbon dioxides with high noise . This is also a big factor of noise pollution and air pollution .mobile tower generators did not obey the rules bharat stage 3 and four.Also i 'm afraid of the danger of hazardous radiation of mobile towers.
I request you to consider my complaints, and take the possible action against them.
Thank you.

Dear Sir,
I was using the BSNL land Line No[protected] as a incoming phone. For which i use to pay the rental every month. I requested BSNL to disconnect my connection and return my security money since i was not happy with services. In april 2009 BSNL have disconnected my connect. Also from that time i have never received any bill. In May 2011 i have received a bill of Rs 15000 to be paid. As my land line was disconnected in April 2009 how can i pay the bill. i have the bill payment receipt up to march 2009. BSNL might also have the record that i have never receive any call on my no from May 2009 since it was only incoming call phone. Then why they have sent the bill like this. I have my last bill and payment receipt also. Also i want BSNL to refund my security money immediately.


Regards,
Padamawati Dubey