Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,
I have recharged my mobile on BSNL portal with a top up of Rs.220/- on March 5th at 12:46 am. The transaction was successful as per the portal and amount got debited from the ICICI bank account i used. I even raised a compliant with the BSNL customer care for which i was told to wait for 24hrs. Now, after 24hrs of the compliant time, my problem is not addressed.

Done one more transaction with a top up of Rs.110/- on the same day for which i faced the same problem. And the customer care department is not logging a new compliant for this transaction citing the reason that logging compliants is sequential and a new compliant cannot be logged until any existing open compliants are resolved.

I am not at all happy with this kind of customer support from BSNL. It was very frustrating for the past two days with being unable to use my mobile number for my calls.

Below are the transaction IDs,
TransactionID: TXT[protected]
TransactionID: TXT[protected]

Attached is the screenshot for reference.

I would be happy if any Bsnl personnel looks into this message and gets my problems resolved ASAP.

Thanks & Regards,
Aditya.
[protected].

I have recharge of Rs. 50.00 on 5/03/2011 and get the sms frm no 1005 which written that "your account has been credited with Rs. 50. Recharge Voucher successfully from [protected] on 05/03/2011 at 10:21:13 AM Ref: 7071582."
but till 06/03/2011 at 11:15AM I cannot get the balance. For that I contact the customcare on 1503, but after no times attemps lastly custom care came on line but didnot reply the satisfactory and give me another number 1501 and told to contact that number. I tried to contact number 1501, but always computer said this number is busy then again i contact the number 1503 but again lot of efforts customcare came on line and cannot give the reply. then I contact the number [protected] from i have recharged but he also didnot give the reply and today itried to same number [protected] but mobile is witched off. It is requested to help. My mobile number is [protected] and E mail is [protected]@gmail.com

i have received daily 2 to 4 SMS from 58558. I have send stop the service as 'STOPMEH' on the following dates 19.12.10/ 13.1.11, 18.1.11-three SMS, 11.2.11 two SMS,21.2.11 and22.2.11. But they reply invalid message.They send Hindi message, but I dont know hindi. they deducted Rs 60 from post paid BSNL account. My cell phone No.[protected].Pls ask them to sop messages to [protected].
Thanking you.
Regards,
AL.Rajendran

Land Line No< [protected]
TWO Days my telephone is not working,Already inform to Naranganam Telephone Exchange until No response[protected],and also complaint to Kozhenchery exchange change land phone because ,phone also not working augest 2010 to[protected] still no change ,it is repair atleast 50 time.so I by my own money but iam paying every two months RS 220.Too much headache from bsnl land line,I am planing to stop connection.unnecessory why payin money to bsnl.I Think may be 50% landline user cut line .because un respective response. Please do neccesory action
sasidharan modiyil

I have closed the WLL account about 8 months and still I'm receiving bill from BSNL saying that there is due amount about 3000 Rs but i have pad all those even then ....

BSNL is exploiting the customers! I'm using Broadband unlimited plan and now they send me two bills one telephone and another for internet and the amount is 2000 or 3000 for internet.. WTF

BSNL will no more exist in India !! Every users have complained similar issues!

aapka network bahut hi kharab haiiiii baat karte time to call cutnaaa aaam baat haiii,mera no [protected] hai,akshar sham ke time call to lagti hi nahin,keval 4km ki doori par bhi khule aakash ke neeche bhi tower nahin pakadtaghar ke ander ki to baat hi chooodiye ,plz ye sahi karwaiye ,

sharad mishra

Dear sir,

i liked the bsnl service from past 4-5 years. i had been using bsnl's gsm prompt service. i hoped the 3g services also to be the best. but after i underwent a painful and harrassing network connectivity of the 3g, i am planning to discontinue the subscription. I brought a 3g data card with a 3g sim from bsnl office in bangalore. the service was good for the first 2 weeks. then there it started, disconnecting frequently,no network etccc.... then i was lured at the bsnl's diwali offer o[censored]nlimited plans at 2500 for 90 days. it ended up a nightmare for me. it started to charge from the 3rd month. and when i visited the bsnl office, they said that they dont know,,,,,!!!.... it was pathetic as there was no technical expertise at the office and all were senior citizens with no knowledge of 3g and they were not budgeing to my problem rather they said that the offer validity was over and asked me to recharge again for continuation......

GUYS .... PLEASE DONT BUY BSNL 3G,,,,,, GO FOR OTHERS INSTEAD.....

Dear sir,
My telephone no. is[protected] is dead for 3 weeks. Am doing regular complaine for sharda nagar exchange i lodged the complaine on 198 and was alloted complaine no. is w6932. i had also told this to my sharda nagar incharge Mr. Gupta ji..please solve my problem....do something!!!!

Shiv lal
1/97 Ruchi Khand - 2 Sharda Nagar Lucknow..

Sir,
My land line no is[protected] and despite all kind of efferts am unable to obtain my unique ID for online payment of my bills/
Raj

Excess Billing (Broadband)...

Dear Sir,
BSNL is the providing worst of the worst services. Telephone line remains mostly noisy. Broadband speed is not at up to what is being promised. BSNL officials say it is 250 kbps & divide it by 8 will be the speed a consumer will get. What is it.
BSNL office at Muzaffarnagar New Mandi is responsible to resolve Internet related problems & Shiv Chawk office is responsible to resolve Telephone connection related problems but all the employees working over there are not aware of their duty & services. Each & every time when we go to them or call him they always used to say 'this is not our duty & point to another person or provide another telephone no' and so on the chain is going on...We are just regret having this BSNL broadband connection. Every next day we get the problem, line also remains so noisy, telephone bills are not delivered timely even when we go to office to get the bill officials told us 'bills are not yet created they are generated from delhi'. Even all your BSNL websites are also designed in vain. We can't see our telephone bills or internet bills or usage neither for last day nor even for the last month. Why BSNL is running is just a mystery? Nobody is here to resolve these day-to-day problems. Even BSNL employees always deny to providing the copy of the current running BSNL Broadband plans. So how would we suppose to know about the plans even if they also don't know any better about the broadband plans...I am just regretting why I have purchased BSNL Broadband.....If anyone in BSNL higher authorities can look into the matter please help me out. My connection is very old and I am using BSNL telephone and broadband connection also for a long.

I have not subscibed for the cricket news. But msg come that ur last call cost is Rs. 30 before 20 days. but again yesterday msg come from 56505015 that thank u for continuing monthly cricket. How it happens. I don't want this news.Plz unsubscibe it immediately. And why automatically it happens. Already i lost Rs. 45. U have no phone num for complain also. So unsubscribe that quickly. When i will got the msg for unsubsciption? The tollfree num that u have that only telling not listening. why this happend. So do it quickly.

sir/mam,
I have lost my sim somewhere so please block my sim atonce to prevent from the fraud.my cell no. is -[protected].

My Pre-paid Mobile No.[protected].

I have recharged for Rs.55/- before one week.(i.e.on Dtd.25.02.2011)

Immediately after recharged my balance surprisely gose to negative due to some technical problems of BSNL.

During one week Soo many complaint done to BSNL Customer Care No.24365, but there is no positive results & till i am not able to use my recharged balance.

You are requested to do the needfull as early as possible.

Thanking You,

Best Regards,
Dimple Ketan Shah.
Ahmedabad, Gujarat.

My main balance from My Mobile Number-[protected] is deducting every week by renuing unwanted love trips
to girls.I repeatly requested the Custoremer care No-1503 waiting online for 20 to 25 minutes.I requested to keep my number under DND and sent SMS to 1909. But the message status is showing as pending.I finally deceided to shift to some other services i.e airtel or vodafone so that we can lodge complient by EMail.

Hi,

My name is Papan Das, and I am from Champashree Anchal, Siliguri... My Land Line Number is[protected]. After, continues complaining, and numerous amount of messages left for the server, its still hard for me to recognize what the other person is talk over my Landline Phone, Moreover, my Broadband Connection is never stable, specially during Day Time. Its like, for last two month, it became a daily rotten for use now.

Kindly, someone assist me, where to go, and what can I do to get the service man. So that, I can talk/hear through my landline clearly, as well as using a Healthy Broadband Connection.

Thank you
Papan Das
[protected]

The General Manager
BSNL
Tiruvalla

Phone No.[protected] Complaint No. F 715 dated 24/2/2011

Dear Sir,

This is regarding the telephone NO.[protected] which is not working for the past 7 days and refer our complaint No. F-715 dated 24th February 2011 . We regret to inform you in spite of repeated visits to the local exchange at Ayroor , no action has taken so far to rectifcy the defect.

We would request you to kindly look into the matter urgently and instruct the concerned to do the needful at the earliest .

Please acknowledge receipt.

Varghese George
Pekkavumkal House
P O Aryoor NOrth
Pathanamthitta Dist
Kerala - 689612

DEAR SIR, I WOULD LIKE TO SUBMIT THAT I APPLIED FOR BSNL LANDLINE AND BROADBAND CONNECTION ON 26.01.2011. THE TELEPHONE EXCHANGE IS AT JHOTWARA JAIPUR. MY LEAD ID IS RJJAI [protected], ORDER No. IS [protected] AND DEPOSITED Rs. 500/- AS SECURITY AND Rs. 500/ AS AN ADVANCE CHARGE FOR BROADBAND BILL. THE CONNECTION COULD NOT BE ACCOMPLISHED BY BSNL TILL DATE.
KINDLY LOOK INTO THE MATTER.
DINESH KUMAR GOTHWAL, 36 BHOMIYA NAGAR I KALWAR ROAD, JHOTWARA, JAIPUR
MOBILE No. [protected]

BSNL Cellular service is becoming worst day by day. If you call a number the number is conected, however, the call drops after 15 to 20 seconds and you are charged accoring to tariff. Similarly many times if you call a party you can hear parties voice but the party does not hear your voice. In that case you have to hang up, however, you are charged according to tariff.Some times it is vice versa. Especially in the evening time if you call any mobile or land line number from your mobile, the phone is not connected, even after nos.of efforts, You will get a message "Network Busy" on your monitor screen. If you call BSNL Help Line on 1503 for regisration of your complaint, you have to hear the IVRS tape for more than 30 to 40 minutes, no body attends to you and the call drops there after without any result. Most Funny thing is after hearing the IVRS tape for 5 minutes the tape says "if you want to use our call back service, please cut your call, our customer care Executive will call you after some time". If you cut the call made to 1503 by believing the announcement the Customer Care Executive of BSNL never calls you back.If you wants to register your complaint you have to call 1503 and wait for 30 minutes to 45 minutes by ignoring the IVRS announcement about Call Back Service, till the Help Desk person attends to you.

Dear Sir,
I am an EVDO Broad Band User from June 2010. It was working fine (though very slow as compared to claimed 2.4 MBPS speed). I moved to Chennai in 19/01/2010. BSNL was giving huge advertisements about all India roaming and free usage of EVDOs in all cities. But my EVDO stopped working in Chennai. It was not connecting and a message was given " the remote computer did not respond" and the singal was becoming a "X". I contactced BSNL World Kasba (from where I purchased the EVDO) for rectifying the same. They gave me mobile no of an technician named Shyamal Pandit, he was not able to rectify the same. Then he said that it would not in Chennai. But the same problem happened in Lucknow where I moved now. Then I contacted again Shyamal, he said that I need to contact him personally (BSNL World Bhowanipore) with my laptop. I visited the same on 15/02/2010 in Kolkata. The device again start working in Kolkata. BSNL World Bhowanipore said I have to Write a compliant to AGM Sales, HQ, BSNL Kolkata for the same. I send it along with xerox of last bill paid (Jan 2011 for the month of Dec 2010). Today they called me and said that technology has chnaged so I need to insert one RU IM card in my device to activate 1X technology which will work in Lucknow. For that I have to visit Kolkata again to collect this card personally. Now I contacted BSNL Kasba for termination of the connection, still they are saying I have to visit nearest BSNL office (BSNL Office Mandavilla Garden, 82 Ballygunje Place, Kolkata 700019) for the same. Also they are saying I have to pay all bills till the date of termination of the service though I am not able to use the same for last two months and onwards. My EVDO No is [protected]. I will come to Kolkata on October, so they are saying I have to pay bills Rs 717/- per month for next 8 months though I am not using the service at all (I am not able to use the service for technology change,without my fault). Kindly do the needful for terminating the service.

My EVDO No is [protected].

Thanks & Regards,
Amit Roy