Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have never subscribe for jokes on my mobile but its coming daily since last month and amount was deducted from my main balance.when i tried to call customer care of bsnl they pick the call after a long delay and while taking they say that they have a technical problem.But now they are not even attending the call...
They keep on hold for a long time and than the call disconnects.kindly help me.

Dear Sir,

I had paid all the bills of the following nos. online.
There are 2 mobile Nos. [protected] & [protected]
And a landline No.[protected]. But the BSNL billing system is still showing them the unpaid. Also the customer care is not responding well.

And my services are not restored.

Please provide me suggestion that where to go for this issue or help me to resolve this issue ASAP.


Thanks,
Best Regards,

Parminder Singh
(Satellite Networks Group)
ST Electronics (Satcom & Sensor Systems) Pte Ltd,
29 New Industrial Road, ST Electronics Paya Lebar Building,
Singapore 536213. (RCB.:[protected]W)
DID:[protected] | Fax:[protected] | HP:[protected]
Email: [protected]@stee.stengg.com
www.stee.stengg.com/satcoms/

I have purchased 3g from bsnl for the speed and the unlimited data download option. effective yesterday (March 15 2011) my speed has been reduced to 40kbps. BSNL site has no customer care number for 3g nor does it have any email address to write a complaint to. i am paying 1350 + taxes per month. my speed used to be over 200 kbps, now it has reduced to 40kbps. my bsnl 3g sim number is [protected] and i can be reached at [protected].

please help me sort this problem out

Sir, my name is Mr.Yogesh Vaman Joshi, I have temporarily close down the Prepaid Mobile SIM Card No.[protected] wide Complaint no.4651565.
It is my humble request that please restart the abovesaid Prepaid Card as early as possible.

Dear Sir,
We are running a branch of axis bank at the city and are having 5 landline numbers at the branch , a landline no.[protected] is malfuntioning , the phone gets activated every time any incoming call comes & afterwards gets DEAD , we are unable to make any outgoing calls from the phone maximum of the times , no permanent solution is provided by the BSNL personnels in the starting we had done complaints also but are now thinking to remove all the BSNL connections from the branch, probably since the organisation is a GOVT hence they dont bother loosing connections.

Govt should rethink the strategy & penalise persons to create healthy environment.

Lets see if any thing positive happens...

Yesterday I tried paying the BSNL landline bill online through net banking. The money got deducted from my account but bill pay status has 'Initiated'. How do I confirm that bill is paid or not?

Land line number[protected]

My Phone No is[protected]. My Phone oftenly become dead in condition for the past 1 years and also my telephone is creating loud noise and unable to hear the voice of the caller and otherwise not clear to caller. I have made this complaint several times to Local Office but nobody from Nedungadu BSNL Office, responding for attending the fault. Moreover, this complaint was lodged and informed to the Sub-Division Manager, BSNL, Karaikal. Till now no action is taken by the BSNL for rectification and attending fault. In this connection, I am hereby reporting this matter your knowledge to take immediate amicable action and the fault in my landline may please be rectified and restore the good condition.
Awaiting your valuable response in this connection.
Thanking you,
MARIE ANTHUVON, 25, Kollar Street, Melakasakudy, Nedugadu, Karaikal.

Dear sir,
On my mobile no.-[protected] SMS's are not delivered as well as received.I had made a complaint against it a lot of times.It is not working since last seven months.Last complain had been made by me on 24-feb-11 and it's complaint number is 51487.Please take action as soon as possible and if necessary contact me on [protected] or on my email [protected]@gmail.com.
Deo Bihari Sharan
Gaya(Bihar)

dear sir,
my cell no. is [protected]
as i have just got mobile number portability from vodafone to bsnl,i was thinking vodafone is not our country's company,why should our country's money sent out of india?so i thought to leave vodafone and convert in to bsnl prepaid service.as the 3 g advertisement of bsnl was sanctimoniously running on t.v. i thought to activate it on my cell....but when i called customer care regarding this...the response was really very poor..and they didn't satisfied my answer.and they have given me a sms procedure after third time calling.when i sms that they reduced money and dint sent me the settings....now they are not giving any response.pls tell me what should i do now?

Mr. Sachin Sharma , your agent , came to our house on 20th Feb’2011 night and explained about BSNL TV channel.
He gave us an exaggerated performance about the channel. He also told us that school children from class 6th to 10 will benefit by the education program that will be broad cast through this channel. Also English teaching channel will be broadcast. But the program is not beneficial for the children.
He also told that Rs. 1950/- product is good for us and after six month only we have to pay a monthly charges Rs. 150/- . We gave the Cheque no. 013453 dated 21/02/2011 Rs. 1950/- drawn on IOB bank immediately in favour of M/s Smart Digivision Pvt. Ltd (Prepaid CAF No:[protected]. The cheque has already got cleared from my account.
After telephoning four - five times one person came and provided a set box. He connected the set box with our computer modem . We went through all the channels . But it was not helpful to our children and most of channels which were not worth seeing and we came to know that A/C Statement that monthly charges Rs. 288/- per month. There are no sports channels like STAR CRICKET , STAR SPORT and ESPN which will have additional charges of Rs. 90/- per month .
At present we are getting a private channel for Rs.200 /- P Month which is showing all important channels including sports channels like star sports, star cricket and ESPN.
We disconnected the set –box and reconnected the local channel operator. Then we tried several times to contact your costumer care and also Sachin Sharma , but both of them were not responding to our call .
Ultimately we had no other option but to complain BSNL to help us from this situation.
We would now request you to kindly take back your set box and refund the money paid by us.
Thanking you.
Ashok Subramaniam
B-103, IFCI Park View Appts.
GH-15, Sector-46, Faridabad.
Mob-[protected]

sir firstly my sim is sooch behar sim but presently i am in kolkata khamarhati
sir i lodged complaint regarding outgoing problem for particular network in bsnl tamilnadu on 8th mar 2011 complaint no C08WB290751 AND again i lodged compliant regarding same problem but only they are not working on kamarhati belgharia towers .howrah tower through i connect with tamil nadu mobile and ilodged another complaint no C10WB296692 AND after 8 days they are not short out my complaint westbengal bsnl officers very worst in this regard
in this duratuion tamil nadu bsnl customers contact me in three times and they said our area is not problem and problem is there in west bengal and we give emils but they are not responses sir i also lodge one more complaint on 15th mar 2011 noC15WB315707.
SIR PSE TAKE ACTION TO WEST BENGAL BSNL CUSTOMER CARE AND TECHNICIANS

We have a few corporate connection with BSNL in lucknow city. We, after tolerating ever decreasing service quality decided to port out from BSNL to Airtel as our new mobile service provider.

All the formalities, we applied to Airtel and simultaneously contacted BSNL to get No due as we were already warned by Airtel that the application could be rejected because of the outstanding dues.

We got in touch with Sr. AO at BSNL's Gandhi bhawan and Bapu Bhawan offices and after depositing the asked amount attained No dues on 28/ 02/2011, but to our surprise our application was ejected 2 times in a row and we are still on BSNL despite and advance amount deposited with BSNL i.e. at the time of rejection there was excess amount with BSNL. How can our requests for port out culd ever be rejected on dues issue.

On top of everything we are advised to stop using the connection anymore, we are not able to use our mobiles since last 20 days. This is a sheer harrasment of not allowing to port out.

I want to ask BSNL to clear our account and to let us port out.

Regards
AR Verma
[protected]

my landline telephone no. 2354187 is dead since last friday.....no action has been taken inspite of informing the officials..so please take the necessary steps and solve this problem...

Telephone 2224053 fault reported on[protected]. Complaint Registration No. M246 Mattancherry Exchange. Reported to Grievance Cell Bsnl, Ernakulam vide E-mail. Regret that no response till now from the authorities. Since I am a Public Sector employee and considering the nature of my work land line is very essential. If the fault cannot be rectified please let me know the reason so that I am act upon that.
PS. THOMAS

Dear Sir,

My self siddharth Rajput. From Ahmedabad Gujarat. I have taken BSNL 3G DATA CARD 3.6 Mbps in Oct. 2010. And my data card no. is [protected]. since last 15 days it is not working properly, it will be disconnected automatically when I am using internet, For regarding this problem I was 3 times complaint in BSNL customer care, first complaint no is k2100142/145 and 2nd docket no. C0900174 dated 09-Mar-2011. And they told it will take time 48 hours for resolve the problem. But still same problem I face it.
It is really surprising that such an efficient department as that of yours is not heeding to our complaints. Please get the needful done without any further loss of time.
I am quite hopeful that you will take a prompt action and oblige.

Thanks

Regards

SIDDHARTH RAJPUT

Dear Sir/Madam

I am in Meerut, U.P.(West) Dist- Meerut.

My Mob. no. [protected].

I recharge (top up) Rs. 280 on 14.03.11. I got Talktime but no validity extended on my mobile.
Before recharge, i asked from customer care. On that time they told me that when i recharged by Rs. 280,
I got talktime as well as 365 days of validity
please solve it urgently.

Dear Sir,

I have being using BSNL 3G Broadband DataCard from 11 Nov 2010,i;m having Rs,1359 Unlimilate Usage Plan(for Download/Upload).I had recieved bill of Rs.42447 for month of March 2011

Please help me to correct this bill and suggest the neccessary action i need to take
Bellow are details of SIM Number and Account Number

Mobile No.(BSNL 3G No.) - [protected]
Account No.[protected]
Invoice No.(for month of March[protected]

Waiting for Affirmative Response

Bellow are my contact Detail

Name - Sandeep Kolhe
Contact No. - [protected]


Regards,

Sandeep

unwanted jokes are coming.we have not suscribed it.charges are being on .please take an immediate action please.

SIr,

I have taken an EVDO card 18 months back from BSNL, for which i have paid 3650 on the same day of taking at, as officials at BSNL made it clear that we need to pay that amount at the time of taking the device itself. So i paid the amount in full.

After 1 month i have received the bill for the EVDO which has my EVDO data card price included in it.
I was surprised to see this as i already paid the EVDO amount during initially while taking the device only.

Even after frequent followup's with the BSNL officials also this issue was not resolved, but, they were giving me free advice to pay the amount and then apply for re- embrusement, which i did not agree with.

So i made it clear that i am not going to pay the amount unless the dispute is settled, but there was not response from BSNL, instead they terminated my services from 2nd month.

Then after from last 18 months they have been sending me the bills and harassing me, for the connection which is already disconnected.

Now the bill amount is around 17000/- which is pathetic as it has already crossed the credit limit even according to them and still they are sending me the bills.

Now i understand, how much corrupt are the BSNL officials with their leisurely behavior.
I request the BSNL to kindly resolve the issue.

Thanks
Radha

I am using LG OPTIMUS P500 Handset with bsnl postpaid card..my plan is krushi (farmer) plan..I have 2 major problem ..which is..

1. BSNL is not providing me GPRS Settings for my handset..actually they don't have any settings for my handset ..the setting is not available in bsnl..for that reason I am not able to access internet on my mobile..

2.My STD facility is barred ..they don't allow me to call on STD numbers..

3. The customer care service is pathetic ..firstly they don't pick the call..and if they pick they don't listen at all..I don't know what they are providing..

4.I have given complaint about my GPRS Setting ..on 3rd march the docket no.is 4820937 they didn't resolve yet..today's 13..

please give me solution...