Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i am chanchal sharma 19 yrs old as i am living with living
with my parents i had applied for landline they dshould
connection which include broadband and iptv. as i had applied it on 28 august bt it is not fixed till now also.today 2 months has been passed bt now also they don"t bother for it.i use to go my nearest bsnl office for telling them bt they start saying that it is very touff to fix a landlune in ur colony i don"t know wat these officers are doing jst sitting and sleeping...atleast they should launch my complain..really its really embarrasing for bharat sanchar nigam limited...

MY TELEPHONE NO.[protected] WAS DEAD FOR THE MONTH OF JULY AND AUGUST. FOR 15 DAYS IT REMAINED OK. THEREAFTER FROM MID SEPTEMBER IT BECAME DEAD. I HAVE BEEN FADED UP WITH KALYANI EXCHANGE. PLEASE ADVISE US ABOUT THE COMPETENT AUTHORITY FOR SOLUTION OF THE PROBLEM

I need a driver BSNL will FWP usb modem 3197 for windows 7
help me

my phone no[protected] installed about 2 months back is not working for last few days. Whenever i try to call to register a complaint, automated service reverts that this is not a valid number/not working. I have not even rcvd bill since the time phone has been installed. Pls help in restoration / regularise .
Vinay Gupta

BSNL, Ghaziabad PRATAP VIHAR EXCHANGE -SDO NAME IS PAWAN SHUKLA

MY LANDLINE NO[protected] IS NOT WORKING SINCE MORE THAN 8 MONTHS.

I HAVE BEEN REGULARLY FOLLWOING UP WITH MR. PAWANSUT SHUKLA AND AS WELL AS GENERAL MANGER OPERATION BUT OF NO USE.

PLEASE HELP GET THE LINE WORKING.

REGARDS

SHANKAR SINGH
[protected]

My phone remains dead 15-20days for every month since last 1 year having no. 02744:271171 which come in RTO Deesa telephone exchange.

Line men never comes to our home to confirm the error solved. Phone is not working and still BSNL charges monthly rental for full month. Which is real Loot.

Do the needful.
Thanks,
Amrit Padhiyar

Cell no: [protected]

I wanted to take a broadband connection for my house. Searched for the options via justdial. Initially planned to go with Reliance, but then got a call from a BSNL salesperson giving details of the plans. Unfortuantely fell for the plan. That was on 02.10.2010. I was told to be ready with the necessary documents etc, and the tone tricked me into believing that everything would be done the very same day!

agreed it was a bit naive to believe that, but ever since the response i get from BSNL has been utterly unprofessional and terribly irresponsible. I've been calling up several numbers and passing on their information from one department to the other. the sales people promised that it would be installed last week (been 5 days since that deadline), but the people on the execution front dont seem to have a clue. superb co-ordination. finally its the customer who has to suffer.

typical government organization. pitiful state of affairs.

Hi,

I have applied for a BSNL broadband connection a month back and still waiting for their connection.
I called the local exchange guy multiple times but all I get is tomorrow we will fix it, next week for sure , line man is on vacation and sometimes they don't pick the call so I went to the Taramani customer care center and informed them , they called the exchange people and gave me another deadline to wait so I waited but no one came. I went to the customer care center again and they called here and there and gave another deadline but same problem. I need the internet because I work from home also and there is no airtel broadband available only BSNL is there.

Dipan Hilaidhari

Location shanti nagar , Pallikarnai , chennai


What can be done on this

Sir, I, S Jeysankar(Defence Service) is a BSNL customer since 20 years, have a prepaid mobile connection [protected]. I sent two SMS for want of gprs connection on 08 Oct 2010 about 0900h accordingly i have received the settings on 10/10/2010. On 11/10/2010 recharged Rs. 98.00 from ferozpur BSNL office(ref No[protected]. My gprs connection has been established & i have used on 12th. but on 13/10/2010 morning I faced the gprs connection problem i contact the customer care again i receved the settings for activation. Again in the evening i faced the same problem. So i have contacted the customer care 2-3 times. Mr. Aditya attended the call. I came to know my gprs has been deactivated. I want know the reason for deactivation. He didn't give any response and i have been disconnected. Again 3-4 times i have called and informed to your rep that i want to contact your DSO or any senior officials of the call centre. Again and again i have been disconnected. This type of activities will spoil the impression and image of BSNL service. Kindly instruct your staff to co-operate with the customers so that we can utilise the BSNL service contineously and informed them that we are using the service only on payment not on free.
Please rectify and provide or re-store the gprs connection as early as possible under intimation to me.

Thanking you
By S Jeysankar
e-mail - somujeya.[protected]@yahoo.com (mobile as mentioned above)
My email -

D/ sir,
I become very fade up for your response to customer complaints.
A] Since last 3 days i am contacting customer complaints of BSNL. Representatives are not attending the
call for average 30 mins. Then keeping call on hold, & call get disconnected. I become wonder Same is
the case for Executives such efficient executive how can control on down the line. Is there any one to
observe & control over this.
B] Under BSNL skim i recharge my mobile for Rs 786 got Top up 786 & 786 SMS free for 3 months.
but before finishing my 786 sms & validity period, BSNL started deduction of Rs 1 per SMS.
Kind request for your action immediately for refund.
C] You also started new skim for within the network you are deducting money for INCOMING CALLS?
WONDER ( Refer mobile number [protected], & Complaints made for the same.)

My Phone number is [protected]
Name: Dixit.R.P.

SIR , I WAS THE BSNL LAND LINE USER OF SURENDRANAGAR GUJARAT. MY LAND LINE NO WAS[protected] , IN THE MONTH OF JANUARY 2010 I HAS BEEN TRANSFERED TO JAIPUR SO I HAD SURRENDRED THE TELEPHONE LINE, AND APPLIED FOR REFUND OF SECURITY MONEY, IN THE MONTH OF MARCH 2010 ON SEVERAL REMINDER THE OFFICE PERSONEL TOLD ME THAT YOUR REFUND ORDER IS ISSUE DAND THE NUMBER IS 49030 DT[protected] FOR RS 1001.00 BUT EVEN DATE I HAVE NOT GOT THE CHEQUE, ON TELEPHONE NO ONE IS GIVING PROPER REPLY ,
PLESE SHOW ME THE LAMP WHAT I CAN FOR REFUND WITH INTREST.

I trited to retrive my Broadband uses details. i contuct with bsnl customer care (By phone(1500) and also by email([protected]@bsnl.co.in)). They refer me a link: " http://selfcare.edc.bsnl.co.in". Now I tried to login in "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i farther contuct with the customer care executive by mail to solve my problem and send mail on

1) Date: Mon, Oct 4, 2010 at 10:13 PM( Fist Complain)

2) Oct 5, 2010 2:14 PM ( First Remainder)

3) Oct 11, 2010 12:47 PM(2nd Remainder)

4) Oct 12, 2010 8:52 PM(3rd Remainder)

5) Oct 13, 2010 2:36 PM(4th Remainder)


but still get no response from their end.

on calling to 1500 one of customer care executive give me two number [protected] & [protected] to retrive my uses. i call on [protected] they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.

i am sending all the reference mail:


from Kishaloy Modak <[protected]@gmail.com> hide details 2:36 pm (8 minutes ago)
to [protected]@bsnl.co.in
date Oct 13, 2010 2:36 PM
subject Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 4
mailed-by gmail.com

This is Remainder No 4

Will i get any type of response from your end?

thanks


[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>
Date: Oct 12, 2010 8:52 PM
Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 3
To: [protected]@bsnl.co.in



This the Remainder No 3 for my query and your no reply.

i am still waiting.

thanks

[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>
Date: Oct 11, 2010 12:47 PM
Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 2
To: [protected]@bsnl.co.in




Respected incharge,

This the Remainder No 2 for my query.

i am still suffering of my problem, that is not getting the bradband uses details and cant login to selfcare.

on calling 1500 one of your executive give me two number [protected] & [protected] to retrive my uses. i call on [protected] they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.

Now what next? Whome i call now? Will my problem solved? please dont say selfcare.edc is not working properly as i found somany people use it.


the solution is simple.. just look your database and find my login id and send me.

i hope this time i will get a proper soluation and as well as a quick response from you.

thanks.........




[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>

Date: Oct 5, 2010 2:14 PM
Subject: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 1
To: [protected]@bsnl.co.in


This the Remainder No 1 for my query.


[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>
Date: Mon, Oct 4, 2010 at 10:13 PM
Subject: Regarding user id of selfcare.edc.bsnl.co.in
To: [protected]@bsnl.co.in


Respected incharge,

I tried to login is "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i changed by password from "Forgot Your Password?" option but still it was fail. i call on 1500 and talked with customer care executive but said me to re-register from "NewConnection" option. i tride, but re-registration is failed as system repaid " ". i think there is a problem in the "userid" as i regenerate the password successfully. Please reply me what is the username for login.

thanks

Name: Kishaloy Modak
Address: Math Chowmuhani, Behind Iskon, Agartala
Phone:[protected]
Unique Id: [protected]
Mobile: [protected]





[protected] Forwarded message[protected]
From: <[protected]@bsnl.co.in>
Date: Mon, Oct 4, 2010 at 9:55 PM
Subject: Re: Change of Broadband Plan: Remainder No. 1
To: Kishaloy Modak <[protected]@gmail.com>


Dear Customer

This is to bring to your notice that your broadband plan has been change from H250 to BBG FN Combo 600 from 4/October/2010. Regarding the broadband portal kindly visit http://selfcare.edc.bsnl.co.in and sign up. For any assitance kindly give us a call at this toll free number 1500.


Regards
Supervisor
CALL CENTRE NE1

My landline phone has been out of order since 2 months now. Every time i register a complain at the BSNL customer care they give me a new complaint no. to which no action has been taken till now. This has been repeated for 3 times now. Finally i registered the complaint at the respective S.D.O. office of my area but still there has been no action.
This type of negligence is quite painful. What is the point of having a 'Customer Care' service when there is no care for the customers at all.

ID PROOF
D/L No.46883105 /Sonebhadra
Name faij masood khan
S/o mahmood Alam khan
Address jokhahi kasya kala sonebhdra
UP
Date of Birth 02.7.84I have lost my bsnl sim card and today a call came from that no. Then i know that somebody using my number.no.is [protected]so plz block the incoming and outgoing . i will be greatfull to you

E mail .[protected]@gmail.com
contact no.[protected]
pls give reply mail.

Dear Sir,

I rajib lochan behera,using bsnl sim([protected]) since last 10 years, but three days before i got a message that thank you for using bsnl RADIO MOBILE, unfortunetly Rs. 25 was already deducted. After that i informed this to Customer Care bsnl, one lady told me to dial 12555 & Unsubscribe the radio mobile & each call will 1/minute. But each call was 5/minute. Again i contact to Customer Care then i got the right information,inbetween that i lost 50 rupees fro my account. Kindly take necessary action in favour of me.

Thanking You
Rajib Lochan Behera
mobile no.-[protected]
[protected]@rediffmail.com

Sir,
My mobile SIM No.[protected] in Karnataka, India. My name is Gopalkrishna Hegde. The plan was under Sumo Power valid up to 23/11/2010.But few days before, before the expiry of the validity period my plan was converted in to Excel power without informing me. Because of this my call and SMS charges are doubled and realy annoyed because I can noot chage my SIM because I am loosing contact with my people due to frequent chage of SIM.
PLEASE HELP ME TO CONTINUE WITH OLD SUMO POWER OF BSNL.
Thanking you.

On 8/10/10 I noticed that my outgoing calls are getting charged at 90ps instead of 20ps. I checked to find out that 'Sumo Power Pack' got converted to 'Excel Powerpack_KTK' without my knowledge. The validity of my Sumo PowerPack was till 30/10/10 so I don't know how and why it converted to a different and high-call-rate plan. I called BSNL and dealt with inefficient customer care who told me that the problem will be rectified. I used to recieve SMS asking me to recharge for Rs.301 to remain in the same plan (Sumo). So I thought that by doing that recharge I would be taken back to Sumo Power Pack. I recharged for it but still it's Excel PowerPack. I made several calls in between all this but BSNL refused to give me a complaint number. They said that "BSNL will rectify the problem and call me back". It never happened. Finally on 10/10/10 I lodged an official complaint. They said my problem will be fixed within 24 hrs. I called again, they said "it's not yet 24 hrs pls call aftr 24 hrs". I called after 24 hrs but now they told me "wait for 48 hrs". I'm getting totally fed up and harassed by thier rude customer service. Now it's more than 48 hrs and I'm paying such a high rate still for calls and SMS. Where should I go and how shall I take action? Not only should my credit be refunded but I should be compensated for this harrassment. And I do not want BSNL service anymore. I want to bring to notice this kind of treatment meted out to BSNL customers.

My 2G sim is not yet converted in to 3G after being recharged for Re 1 nearly 10 days ago through BSNL CSC Bhilwara.
Everytime the same reply "the system is failed."
And at the customer care "1503" they always say me to go to CSC and tell the authorities about this problem rather than doing any right thing.
So please i[censored] can do something for me then it would be a great help for me.
I have purchased a 3G enabled mobile "Samsung GT-B5310" phone for the 3G fascilities but the BSNL is not up to the mark .
Thanks
Manish Sharma
+[protected]

Dear Sir,

I don't know how mobile got activated to caller tune my mobile number [protected] to my suprise they have deducted Rs.28 for caller tune.Now I deactivated it through DACT 56700 but it seems no effect please let me know my when my amount will be refunded.

i am r.govindan and i am staying in dharmapuri.last month I open opened for the BSNL india games on demand. but he has forgot the password and user id for his account . so i could not cancel my subscription for that games pack . and the toll free number[protected] has no response . so kindly cancel that pack with this i am attaching my land line number[protected]. so please call me up if you need any details. if India games are activated on my network... Please dactivate it..i had already call so many times on Help line number but i did not get response.
Its my request please deactivate india games on my network.
thanku.......