Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL Customer Care website selfcare.wdc.bsnl.co.in has stopped working. It was the only site where we can submit our request to change any plan or get info about the usage of Broadband or Pay the bill etc. Now it is simply showing the MSg This site has stopped working. Officers of BSNL hereby requested to kindly look into matter and correct it.

I HAVE A BSNL PREPAID MOBILE ([protected]). ON 9TH OCTOBER MY PREPAID BALANCE SUDDENLY GOT REDUCED BY Rs. 106/- WITHOUT ANY ACTION FROM MY END.
ON INQUIRY ON 10TH OCTOBER ON BSNL TOLLFREE NO. I WAS TOLD THAT YOU HAVE DOWNLOADED CALLER TUNES BY DIALING #56700 WHICH I HAVENEVER DIALLED. NEEDLESS TO MENTION MY MOBILE CANNOT PLAY ANY SONGS.
I REQUEST THAT I SHOULD NOT BE PENALISED UNNECCESARILY AND THAT MY BALANCE BE CREDITED BY Rs. 106.

My two 3 G prepaid mobile numbers [protected] and [protected] had validity time till 9.10.2010. I recharged both with Rs. 550 each on 8.10.2010 expecting a full talk time and of course a validity extension for 6 months. But there are a lot of messages in my mobile which shows that neither my balance has been increased by 550 nor my validity period extended. I have received a msg that my number has been suspended now. What am I supposed to do?


Regards

Sir,
plz find my solution...actully i rechared a msg voucher which value was 13/-and msg plan was1 paisa per sms.company takeing 1.5/-par sms,my complaind no is 6346632.just now i told your customer executive mr. amar that its my problem but he dose not give any solution.
i have already complaind registerd.
chandraprakash
[protected]

I am using BSNL Broad Band FN Home 500C.( BSNL, Nagercoil-Kanyakumari Dist) Last month I came to know my bill amount Rs.1379. My usage is within the free limit, for that the monthly charge is Rs.500 only. I am eligble for making 175 free voice calls as well. I was bit confused about my bill amount. For an enquiry/ break up details of the bill, I had sent two mails to the PG cell on 28th Sept and 7th Oct. Still I did not get any reply from PG cell from Nagercoil BSNL office. As I am working in abroad I am unable to go to the BSNL office and giving a written enquiry.

Earlier on July 2009 I had given an enqiury application to PG cell about my bill problem, for that also I did not get any reply from Nagercoil BSNL office. When I went there The PG officer was on long leave and nobody knew about the application status.

Then what is the purpose of PG cell facility. How the cosumers to officially register their complaint/enquiry to get proper reply/answer.

hi

This is Sanjeev mathur from bhiwani disst. haryana my BSNL Number is [protected]. I am using this connection in chandigarh .I am useing bsnl pre-paid connection last 1 years now i faceing many problems starts from 5 oct. 2010 my incomming and out going calls are barred unofficially by customer care executive (Mr vinod Sineor customer care executive ) I have to call in bsnl customer care many times but their software are always hang and down.

I have recharge 110 rs before one month then i got one years validity
then 6 oct my all calls barred unofficially
then i recharge again 74 rs easy recharge this recharge is for 365 days validity but again
i got only 5 hour validity than my no is gain and agained my alllllllll call s are barred

Now Still
I am waiting for a hopefull responce from BSNL Prepaid customer care .

Dear/Madam

My land line connection[protected] is dead since 30th Sep'10. I have made the complaint with Thrikkakara exchange personally on 6th Oct'10 and I have registered the complaint over telephone in the number 0484198 several times.So far there is no response from the authorities.

P.V.Diwakar
Vazhakkala West
8th Oct'10 20.20 hrs

i had purchased EVDO device from BSNL Ambernath for internet, when connecting i found the signals weak, since i cannot return the device, i cancelled the connection and got the memo signed by concerned clerk, after i received a bill stating one time installation charges and others, so even without using the device i paid the amount, now i am getting a regular bill, when i received the first bill i send my child to BSNL Amb with zerox copy of my memo for disconnection, even after showing my memo, the clerk said, ok now pay the bill, next bill will not come, i refused, again this month i received a bill with penalty,
i want to clear this mess created by BSNL Ambernath,
raphael dmonty
a/2, daffodils chsl, shristi hills, jambhool road, ambernath west thane 521403
tel #[protected]

A Land line Tel no[protected] installed in my house is not working for last Three months.
It is requested to get it repair urgently as we can facing great problem for this. I have never been defaulter in the past.
I am regularly paying all bills

A complaint was registered at BSNL Mattancherry on 14.8.2010 to repair my faulty land phone connection. The complaint was once attended by BSNL and informed that it is cable fault. After that there is no response. A written complaint was submitted to JTO(North) and personally requested him to attend it. His reply was 'cable fault complaint cannot be attended because of lack of manpower'. Now, what should I do?

I am currently subscribed to BSNL Broadband internet service. I have changed my internet plan to "BBHome Combo ULF900" as of 22/SEP/2010. As per the plan I am supposed to get 4Mbps speeds for first 8GB download. Till date my speed has not crossed 600 kbps. Inspite of several complaints, the problem is not rectified. The complaint is forwarded to the telephone department and they close to complaint as the phone is working fine. When I call the customer service ( [protected] ) they just register the complaint and it is forwarded to the telephone department. I am not sure how to get my problem solved.

P Balakrishnan
170, Geetanagar
P O Akwada
Ghogha Road
Bhavnagar
Email: [protected]@gmail.com;[protected]@csmcri.org

7 October 2010


AGM (Admn. & APIO)
O/o GMTD, 2nd Floor C.T.O. Building
Panwadi, Bhavnagar 364 001

Dear Sir,

I am a retired government employee. My telephone number is 2564621 and for the past many days the phone is dead. I am unable the see any light at the end of the tunnel and God knows who will tell me when my phone connection will be revived. When I am ringing the Sardarnagar Telephone Exchange they say the digging at Beta Nala near Shivaji circle has affected my line. In our Geetanagar where I reside when I enquired with other phone users, I am told their landlines are perfectly working. Then why my line alone is dead is indeed a mystery. Earlier some months back Shivaji Circle had digging operation to lay some big pipelines and my phone was dead for several days. It was an agony indeed for us. We have internet connection and without an active phone line we feel crippled. One takes internet connection with a strong purpose and if this breakdown is going to so frequent, I am really worried who will save this country from this sorry plight. I am wondering what is the use of a landline? Frankly speaking, laying o[censored]nderground cable line has perhaps worsened the situation if my experience is any indication. First of all, can you actively intervene and see whether the fault is somewhere else. And make sure the telephone cable lines are left uninterrupted by the digging authorities. See digging takes place every 2-3 months in some localities and my phone connection need not be the price I have to pay for it. Also for the days I lost the telephone connection for which the record will be there at Sardarnagar Telephone Exchange, my bill for phone and internet should be accordingly deducted for the days I could not use. It is distressing indeed when one is faced with such calamitous situation. I got your above address from the internet and decided to express my deep distress to you. Kindly do something quickly and restore my phone connection and ensure this breakdown does not occur so frequently and for such long duration as I am experiencing presently.

Thanking you and hoping to get your prompt action.

Yours faithfully,

P BALAKRISHNAN

Dear Sir,

This is my new connection as against Broadband Modem type 1 (Instrument no 690460). I have done full payment Rs 1040 for the same on 2nd Sept,2010, but BSNL-Talegaon officer Mr.Tarte suggested me to have Type 2 modem for laptops (wireless connection) . He has given type 2 modem with extra cost of Rs 624 without receipt. After doing connection that modem not working properly so I compained to Mr Tarte & he has given me another type 2 modem . But, sir it is also faulty.

Kindly, Take necessery action as early as possible.

Following are the details -

Subscriber no - [protected]

Exchange - Talegaon Dabhade (EWSD)

Waiting List No - TGD 13001115

Payment Receipt No - 5278

Hope I will get better service from BSNL,

Regards,

Jagdish Devare.

Folks i have been complaining since long but as usual its falling in deaf ears.

________________________________________
From: Nadar, Jebastian
Sent: Wednesday, 6 October 2010 8:55 PM
To: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; dir.[protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in
Cc: '[protected]@bsnl.co.in'; '[protected]@gmail.com'; '[protected]@bsnl.co.in'
Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Concerned Authorities/ Officers,

This is to inform you that my complaint has been ignored for the past 3 and half years.

I have been continually following up for the past 3 and a half years and till date there is absolutely no word or courtesy from your end to even check for a possible solution. While many of our society members have received their landlines transferred, I am yet to see any positive indications on my request.

Please consider this mail to be final request perhaps complaint for the delay in servicing requests. Failing satisfactory revert from your end, I would move this complaint further to higher authorities.

Thanks & Regards,
Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt Ltd
1201-02, Tower 2, One Indiabulls Centre,
Jupiter Mills Compound, 841, Senapati Bapat Marg,
Elphinstone Road (W), Mumbai- 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com
________________________________________
From: Nadar, Jebastian
Sent: Monday, 2 August 2010 4:26 PM
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'; '[protected]@gmail.com'; Nadar, Jebastian
Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Officer In charge,

I am still awaiting a positive confirmation on this. My 3 and half years old request is yet to be processed.

As per your earlier mail dated 10th November, 2009, our telephone connection was not transferred due to non co-operation of builder. I would like to bring to your notice that new lines have been installed in our society buildings now.

I humbly request you to honour this long pending request and do the needful at the earliest. As referred earlier, I always trusted BSNL services to be the best and I’m still waiting for this number to be transferred.

I believe that the needful procedures will soon be carried out properly.

Thanking your in anticipation.


Thanks & Regards,

Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt Ltd
1201-02, Tower 2, One Indiabulls Centre,
Jupiter Mills Compound, 841, Senapati Bapat Marg,
Elphinstone Road (W), Mumbai- 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com


-----Original Message-----
From: Nadar, Jebastian
Sent: Tuesday, 10 November 2009 1:50 PM
To: [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in; [protected]@gmail.com
Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Officer,

Builder has handed over the responsibility to our Society which was formed more than a year back.

I had received a call from your office in this regards and they had requested me to ask our society members to contact your office.

I was given to understand by our society people that they were contacted for the work of laying telephone lines; however there were some disagreements on the way work was to be carried i.e. digging and re-organising of the same area.

Request you to re-initiate the talks with society members.

I had experienced best services from BSNL in the past and still wish for your services. Only this instance is being a hindrance for me to avail of your services.

Hope to have continued relation with you and appreciate your efforts to resolve this issue.


Thanks & Regards,

Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt. Ltd.
Gr. Flr, Tower 1, Peninsula Corporate Park, Lower Parel, Mumbai - 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com

-----Original Message-----
From: [protected]@bsnl.co.in [mailto:[protected]@bsnl.co.in]
Sent: Tuesday, 10 November 2009 1:33 PM
To: Nadar, Jebastian
Cc: [protected]@bsnl.co.in; [protected]@gmail.com
Subject: shifting of telephone number 2200402 - case of Shri Jebastian Nadar

Dear Sir,

As per report received from the field unit, due to non co-operation of builder for laying of cable in Madhav Sansar, the telephone number 2200402 not being shifted. Staff has met to the builder personally but no response.

Thanking you,

Nodal Officer (PG) O/o PGMT, Kalyan


-----Original Message-----
From: Nadar, Jebastian
Sent: Thursday, 29 October 2009 1:10 PM
To: [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in
Subject: Transfer of Landline
Importance: High

Dear N. Kumar Sir,

I am a customer of your reputed company since more than 5 yrs now, based in Kalyan.

I had given an application to transfer my Landline #[protected] in the year 2006, for which after many follow-ups there was no reply. With regular and disappointments each time, I had lost hope of getting this issue resolved.

Yesterday I got a notice for cancelation of my connection, stating this was my final notice to contact your office.

On investigating, I understood that your communications till date never reached me since the address updated at your end was incorrect.

It has been a very bitter experience interacting with your officials in Kalyan who never took any ownership and never showed any interest in having this matter resolved.

Request you to look into this matter on priority.

Thanks & Regards,
Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt. Ltd.
Gr. Flr, Tower 1, Peninsula Corporate Park, Lower Parel, Mumbai - 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com

Sir pl. give the details of call summary (incomming & outgoing) of my landline bsnl bill from 01.10.2010 to 06.10.2010
phone[protected]

Plz sent call details My E-mail id:[protected]@yahoo.com

I can login to my broadband account. I can ping to the server 10.0.0.1 too. But I cannot connect to any website. This is happening for the last three days.

iam from mysore my tel no is o[protected] i had tried several times to contact the toll free no [protected] to unsubscribe th gasmes programme they had installed in my computer,but the number always came engaged. this appears to be some kind of mischief. please unsubscribe this immediately. thanks

My BSNL consumer number is [protected]

Since last one week the broadband is getting frequently disconnected. Please note that in Pimple Saudagar , Pune area the BSNL services are provided by M/S Shree Ganesh Telecom and even after reporting them the issue numerous times nobody is addressing the issue.

I had registered the complaint :[protected] on http://portal.bsnl.in/bsnlcca/ComplaintTracker.aspx but even after one week it is not showing the updated status.

Sir,My name is Shabin Rahman([protected]). I have been consulting bsnl exchange in beypore since 28th august for applying a new connection for broadband. First time they told me about the rain so they could not dig ground. After 2 weeks the told that lightning and thunder has blown so many phones, so they are busy working on them. Also told that they could given connection previous time. For the last time i went there yesterday,oct 5th to talk. They told me they WILL NOT give me connection. For the whole time, they didn't allow me to submit an application form for the same.I dont know if they are waiting for bribe.

Respected Sir/Madam,
I m unable to unsubscribe to the SMS service of 12555 which deducts my prepaid balance by Rs. 20 every week and sending devotional SMS. I have not subscribed to this service. BSNL have started sending SMS by itself. Please ask BSNL to stop this service on my mobile number : [protected]