Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Early morning On date 15/10/2010 the SMS coming from BSNL that they deduct Rs 5 for Masti sub pack.
The SMS came from 56505005 the masti pack of 5/30 continuing but I dont understand that how they can subscribe without my consent. How they could deduct the money for it. Please help me for the same I want to unsubscribe from this masti service.
One more thing I think it just a waste of time to make a complain on that site if is it working than why no improvement in the BSNL mobile services.

RESPECTED SIR,
MY CONSUMER NO IS GJVAL[protected] . BEFOR 1 MONTH COMPANY GAVE ME " GAME ON DEMAND " FREE FOR 1 MONTH. BEFORE COMPLETING 1 MONTH I DEACTIVATED IT, ALTHOUGH IN MY LAST BILL THEY CHARGED 312 RS. BY WHICH PROCESS THEY CHARGE THIS I COULD'T UNDERSTAND. I KNOW BSNL IS IN LOSS, BUT THIS IS NOT A WAY TO CHEAT THEIR COUSTMOR . I WANT TO DEACTIVATE THIS PLAN OF GAME AND REFUND MY EXTRA 312 +TAX = 413 RS.I HAVEN'T USE THIS EVEN FOR A DAY,THIS IS ATOTALLY CHEATING. PLEASE THINK BEFORE CHARGE THIS AMOUNT, WE ARE EARNING AFTER WORKING HARD.PLEASE GIVE JUSTISE TO ME.
SANJEEV GOYAL

I was having a land line no. 2697777 while I was working at Coimbatore. On my transfer to Calicut in Jul 2009, I surrendered the said phone. I was informed that an amount of Rs 3,600.00 [approx] is due to me. However, despite my follow up on so many occasions, I am yet to receive the same, even after lapse of one year and three months. I wonder what is required to be done further to get refund of the amount.

My present contact No. is Mob [protected]. And the land line No. is[protected].

Ajayaghosh

Landline telephone no 2450505 Brahmputra Apartments Sec 29 Noida has been out of order for over 10 days.
Fault complaint tele no does not get through.I wonder who to contact to get the phone working.
Is anybody listening?

Dear Sir,

We are your existing customer of land line[protected] with Plan -199 & Broadband facility for last 10 years. we have taken this connection to use internet and for local calls .
Recently we have shifted our house from 563-Shastri Nagar , Dadabari , kota to B4-102 , Mahalakshmi Enclave , Baran Road , Kota in the same city and applied for shifting of phone line on 9/8/10 and requested to transfer the phone by 1/9/10.

pl find below for the WO details.

since 1/9/10 we are calling JTO of this area everyday and repliy we got that within 10 days this will be transfered after installation of new cable. I waited for 10 days and even after 10 days I got reply that cable is installed and now it will take one or two days more but stll I am getting the same reply . Beacause of this behavoiur of BSNL Official we are suffering a lot due to lack of required communication means at home specially internet connection

Hence, kindly I am requesting you that pl do the needful in order to shift our phone line.

waiting for favorable reply.

Best Regards,

O P Chahar

I am use bsnl broadband from 10 May 2010. to 10 July 2010
My plan was 500c+250 = 750. I never use more than allowed GB in above duration. But when my bill com, i check that my bill come above 750 . And after I returned moderm I getting bill continues incuding internet using. So I submited my all bills in Panniyankara Branch. Already I paid extra bills after the quit internet. why this bill? Give me clarification immediately
and So Please tell me solution about this.

Nasreena basheer
Tele:[protected]
E-02, Zilziya, Meleripadam Road,
Panniyankara, Calicut 673003

Dear Sir,
I have a BSNL Land line phone with Broad Band connection on my name for last 10 years at my residence ( 563 - Shastri Nagar , Dadabari , Kota ) .Now I have moved to new location ( B4-102 , Mahalakshmi Enclave , Baran Road , Kota ) in the same city and an application was given in Dadabari , kota circle whre phone was operational to transfer the phone with existing facility on dt 9/8/10.This phone is not transfered till date inspite of several times verbal / telephonic follow up / request to concerned JTO.Now I do not have required communication means at my Home and suffering a lot. Pl.resolve this issue as soon as possible .

Regards

O P Chahar

I am a user of your BSNL pre paid mobile service. My BSNL Pre Paid No is [protected]. Recently I got a message at night that is " Thank you for Subscribing Masti Pack. You have been charged Rs 5 / 30 days. For other exciting subscription packs details, SMS HELP SUB to 56505 and deduct 5 Rs from my balance Sender[protected]" , For that mesg I made a call to BSNL call center no that is [protected] and there one of senior executive Miss Ankita said that you have activated that service so your balance has been deducted. But neither me nor my family members or friends activate this service on my mobile number. I want to know that without activating from my side how can this service has been activated and how the balance has been deducted. She also dont know how to talk to the subscriber.
For that issue I already mailed to CMD and Directors of BSNL but still no action has been taken.

i am chanchal sharma 19 yrs old as i am living with living
with my parents i had applied for landline they dshould
connection which include broadband and iptv. as i had applied it on 28 august bt it is not fixed till now also.today 2 months has been passed bt now also they don"t bother for it.i use to go my nearest bsnl office for telling them bt they start saying that it is very touff to fix a landlune in ur colony i don"t know wat these officers are doing jst sitting and sleeping...atleast they should launch my complain..really its really embarrasing for bharat sanchar nigam limited...

MY TELEPHONE NO.[protected] WAS DEAD FOR THE MONTH OF JULY AND AUGUST. FOR 15 DAYS IT REMAINED OK. THEREAFTER FROM MID SEPTEMBER IT BECAME DEAD. I HAVE BEEN FADED UP WITH KALYANI EXCHANGE. PLEASE ADVISE US ABOUT THE COMPETENT AUTHORITY FOR SOLUTION OF THE PROBLEM

I need a driver BSNL will FWP usb modem 3197 for windows 7
help me

my phone no[protected] installed about 2 months back is not working for last few days. Whenever i try to call to register a complaint, automated service reverts that this is not a valid number/not working. I have not even rcvd bill since the time phone has been installed. Pls help in restoration / regularise .
Vinay Gupta

BSNL, Ghaziabad PRATAP VIHAR EXCHANGE -SDO NAME IS PAWAN SHUKLA

MY LANDLINE NO[protected] IS NOT WORKING SINCE MORE THAN 8 MONTHS.

I HAVE BEEN REGULARLY FOLLWOING UP WITH MR. PAWANSUT SHUKLA AND AS WELL AS GENERAL MANGER OPERATION BUT OF NO USE.

PLEASE HELP GET THE LINE WORKING.

REGARDS

SHANKAR SINGH
[protected]

My phone remains dead 15-20days for every month since last 1 year having no. 02744:271171 which come in RTO Deesa telephone exchange.

Line men never comes to our home to confirm the error solved. Phone is not working and still BSNL charges monthly rental for full month. Which is real Loot.

Do the needful.
Thanks,
Amrit Padhiyar

Cell no: [protected]

I wanted to take a broadband connection for my house. Searched for the options via justdial. Initially planned to go with Reliance, but then got a call from a BSNL salesperson giving details of the plans. Unfortuantely fell for the plan. That was on 02.10.2010. I was told to be ready with the necessary documents etc, and the tone tricked me into believing that everything would be done the very same day!

agreed it was a bit naive to believe that, but ever since the response i get from BSNL has been utterly unprofessional and terribly irresponsible. I've been calling up several numbers and passing on their information from one department to the other. the sales people promised that it would be installed last week (been 5 days since that deadline), but the people on the execution front dont seem to have a clue. superb co-ordination. finally its the customer who has to suffer.

typical government organization. pitiful state of affairs.

Hi,

I have applied for a BSNL broadband connection a month back and still waiting for their connection.
I called the local exchange guy multiple times but all I get is tomorrow we will fix it, next week for sure , line man is on vacation and sometimes they don't pick the call so I went to the Taramani customer care center and informed them , they called the exchange people and gave me another deadline to wait so I waited but no one came. I went to the customer care center again and they called here and there and gave another deadline but same problem. I need the internet because I work from home also and there is no airtel broadband available only BSNL is there.

Dipan Hilaidhari

Location shanti nagar , Pallikarnai , chennai


What can be done on this

Sir, I, S Jeysankar(Defence Service) is a BSNL customer since 20 years, have a prepaid mobile connection [protected]. I sent two SMS for want of gprs connection on 08 Oct 2010 about 0900h accordingly i have received the settings on 10/10/2010. On 11/10/2010 recharged Rs. 98.00 from ferozpur BSNL office(ref No[protected]. My gprs connection has been established & i have used on 12th. but on 13/10/2010 morning I faced the gprs connection problem i contact the customer care again i receved the settings for activation. Again in the evening i faced the same problem. So i have contacted the customer care 2-3 times. Mr. Aditya attended the call. I came to know my gprs has been deactivated. I want know the reason for deactivation. He didn't give any response and i have been disconnected. Again 3-4 times i have called and informed to your rep that i want to contact your DSO or any senior officials of the call centre. Again and again i have been disconnected. This type of activities will spoil the impression and image of BSNL service. Kindly instruct your staff to co-operate with the customers so that we can utilise the BSNL service contineously and informed them that we are using the service only on payment not on free.
Please rectify and provide or re-store the gprs connection as early as possible under intimation to me.

Thanking you
By S Jeysankar
e-mail - somujeya.[protected]@yahoo.com (mobile as mentioned above)
My email -

D/ sir,
I become very fade up for your response to customer complaints.
A] Since last 3 days i am contacting customer complaints of BSNL. Representatives are not attending the
call for average 30 mins. Then keeping call on hold, & call get disconnected. I become wonder Same is
the case for Executives such efficient executive how can control on down the line. Is there any one to
observe & control over this.
B] Under BSNL skim i recharge my mobile for Rs 786 got Top up 786 & 786 SMS free for 3 months.
but before finishing my 786 sms & validity period, BSNL started deduction of Rs 1 per SMS.
Kind request for your action immediately for refund.
C] You also started new skim for within the network you are deducting money for INCOMING CALLS?
WONDER ( Refer mobile number [protected], & Complaints made for the same.)

My Phone number is [protected]
Name: Dixit.R.P.

SIR , I WAS THE BSNL LAND LINE USER OF SURENDRANAGAR GUJARAT. MY LAND LINE NO WAS[protected] , IN THE MONTH OF JANUARY 2010 I HAS BEEN TRANSFERED TO JAIPUR SO I HAD SURRENDRED THE TELEPHONE LINE, AND APPLIED FOR REFUND OF SECURITY MONEY, IN THE MONTH OF MARCH 2010 ON SEVERAL REMINDER THE OFFICE PERSONEL TOLD ME THAT YOUR REFUND ORDER IS ISSUE DAND THE NUMBER IS 49030 DT[protected] FOR RS 1001.00 BUT EVEN DATE I HAVE NOT GOT THE CHEQUE, ON TELEPHONE NO ONE IS GIVING PROPER REPLY ,
PLESE SHOW ME THE LAMP WHAT I CAN FOR REFUND WITH INTREST.

I trited to retrive my Broadband uses details. i contuct with bsnl customer care (By phone(1500) and also by email([protected]@bsnl.co.in)). They refer me a link: " http://selfcare.edc.bsnl.co.in". Now I tried to login in "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i farther contuct with the customer care executive...