Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir , I want to register to bsnl portal....so that i can avail online services. But it asks for customer id that is given on our telephone bill....But it is not accepting anything printed on my bill i have filled each n everything that looks like an customer unique id but it is not accepting anything. I am totally messed up with this as i am unable to get my usage details from last 1.5 months. Please help me out and tell me how to know about my customer id that could help me in registering on bsnl portal to avail online services.

Sir,

I have applied for BSNL broad band connection from[protected], and paid rupees 1664 for W1-1664 type modem and got new modem and conection. On[protected] the modem is not working and the dsl function is out of oder. so I reported to my service exchange, Nambali in Nagercoil telecom district and the authorities asked me to wait for one week, after One week I approached to the same office and I got the same one week extension that their is no modem, after few days when i approached them and I got an old unworking modem and with that modem i returned to my home, later I found that the modem is not working, Then i approached and complained them for another modem after two weeks they called to my landline and reported that your modem is ready and I gone their and recived the another modem, when I connected to my computer at home I found that this modem is also in out of working condition. I am mentally disturbed unnecessarily walked to pillar to post to their exchange. More over iam liable to pay the bill amount for this month without using the broadband, Now without any way iam using an hire modem from my relatives for my daily purpose, i have complained this matter to kanyakumari collector by online and complaint register number is TA/10/64485. Till now i did'nt get any service from anybody, Iam a retired Government employee Iam unable to walk to pillar to post. So please take necessary action sir.

Yours faithfully
S.Thankaraj
1/220,Choozhal, Kollemcode
Fathimanagar.Po. 629160
Kanyakumari District, TamilNadu
India

phone is dead from last four days

I made a request for the shifting of my land line connection no.[protected] in the month of Aug. 2010 from Murali Nagar, Madhavadhara, (Industrial Estate Exchange) to Madhurawada ( Opp. Car Shed Jn. exchange). It took almost one month for the shirting. The above phone facility was with a Broad Band under Home Plan. Even though the shirting of the telephone took pace in the fag end of Sept. 2010, I could not be provided the Broad Band facility for almost another 10 days. After a long pursuasion and complaint to the DE, on[protected] I could get the BB facility. Till then i.e. upto July, 2010 I paid the telephone bills & there were no arrears. The monthly bill for Aug. 2010 payable in Sept. 2010 could not be received by me inspite of my clear cut information with regard the change of address to the concerned authorities. I received the Bill for the month of Sept. 2010 payable in Oct. 2010 with some call charges & monthly Broad Band facility charges of Rs. 750/-. I paid the bill well before time - on[protected]. Inspite of prompt payment of my Sept. 2010 bill, my telephone line was disconnected with a message that some amounts were due. After verifying from the call center I could understand that the bill for Aug. 2010 of Rs. 923/- was not paid by me. I paid the samel on[protected]. My request to the concerned authorities is that when I was not able to utilize the telephone & Broad Band facility for the month of Sept. 2010, the charges for Broad Band facility of Rs. 750/- should not have been charged. Since I had paid the bills upto date, the excess charges be appropriated in the next bills. From the previous payment records also the concerned authorities may verify that I was always a prompt paymaster. Pl do the needful at the erliest.

My email id : [protected]@yahoo.com

I got connection of MyWay IPTV from BSNL on 10th of Oct. They disconnected my connection on 28th oct. But it was supposed to be one month free subscription. The reason when I enquired to the customer care I got to know that they have by mistake entered mode of payment as cheque but i had paid in cash. The customare care person told me that the person who received cash from me had submitted a cheque instead of cash which bounced. Everytime when i call to customer care they say wait for 24 hours to resolve the issue. And it is now 5 days over for the same. I suspect the person who accepted the cash from me has cheated because I am trying to call him.He is not receiving my call.Even i called from different mobile numbers he recognize my voice and disconnect it.Even i messaged him to receive my call or i will have to go to police station he has not responded yet. I am helpless now. I dont know what legal action i can take.Please suggest me the legal procedure.

Thanks,

A HUMBLE REQUEST TO BSNL OFFICIALS - LUCKNOW
Sir,
1. In this very era in India, when BSNL along with government, is promising to provide High Speed Data connectivity to far distant areas, my location is at very negligence!
2. I am fed up with my Dial-up- connection and looking for BSNL's Broadband to come to my location.
3. I am residing at Bhikhapurwa, Asti Road, Bakshi Ka Talab (B.K.T.) Lucknow .Which is just 900 mtrs from BSNL telephone exchange in B.K.T.
4. There is no BSNL's telephone Line to connect with at Asti Road.
5. I visited Bakshi Ka Talab's Local BSNL office and head office at Indira Nagar- Lucknow Many times. But officials said - "Telephone Lines are not allowed at your location - Asti Road" The reason is unknown to me.
6. Asti Road is the Educational hub for B.K.T., there are three Schools in the diameter of 1 km. each having a bulk not less than 3000 students and well equipped computer labs.
7. There is one Mangement Institute and two other PG Colleges.

So, please give a glimpse at the matter.
I will be Very Thankful to You!

Responsible Citizen of India - Rajiv Singh.

With reference to my BSNL No. [protected], i would like to state tower problem at my residence place.
My residence is at 2/87 Pandian nagar,Tirumangalam,madurai-625706 ,tamil nadu. My residence is on open road, no conjession, Infact Sunrays and raindrops are easily come at my residence, still BSNL Signals here are poor. Not only me, all colony person near to me are suffering from same problem. . I requested many times to BSNL local office and madurai office to solve this problem. .

Thanking You,

Senthil kumar

Posted:[protected] by premkumarrs Send email


Out going call details Land line
Sir,
Pls send me the details of out going calls for the month of
Sept 2010-to my mail Id or My Landline address Because I have called only below 25 calls but in bill it is 89 calls for the month. pls rectify the same and pls send the copy from september onwards . TVM 2391498
For next billing onwards also.

My mobile No. [protected]. I had received a spl massage from BSNl that my account has been debited by Rs. 28/- for renual charges of CRBT for which i had never requested.
Similarly after verification of old massage i find that the first time they had activatd CRBT with out my request and had charged Rs. 28/- on 30/9/2010 but i wa not alert on that occation.
Please arrange to re-credit of Rs. 56/- (debited twice Rs. 28/-) as i had never requested for such BSNL CRBT activation.
BSNL CRBT activation may also be discontinue with immediate effect.
Hemant S. Modh
Advocate

sir,
i have not got my landline bill for more than 6 months(3 bills).but i paid in BSNL office in statue.
i dont know whether the BSNL'S fault or postal services fault..kindly permit me to receive further bills
name:SASIDHARAN.B
landline:[protected]

SIR M BHAJAN LAL SINGLA my phone no.[protected] I HAVE BROADBAND CONNECTION OF BSNL BUT HERE BSNL COMPANY DOES NOT PROVIDE HIS SERVICE, EVEN TOLL FREE NUMBER 1500 NOT WORKING PROPERLY, AND EXCHANGE HOLDER DIDN'T TALK PROERPLY. SO PLEASE I NEED help THE HELP
THANKS

TEL.NO.[protected]
BROADBAND BSNL CONNECTION GET DISCONNECTED IF A INCOMING CALL ATTENTED OR OUTGOING CALL MADE.THIS MAKES WASTE OF ENERGY ANDTIME AND CONCENTRATION IN THE MIDDLE OF THE INTERNET BROWSING. NO PROPER ATTENTION BY THE AUTHORITIES.
COMPLAINT NO.2-A DEFECTIVE ON/ OFF BUTTON OF THE MODEM IS NOT REPLACED FREE OF CHARGE AS ITS MORE THAN SIX MONTHS OLD. A GOVT ORGANISATION EXPECTING HUGE MONEY TO REPLACE WITH OR GET IT REPAIRED.WHY CAN'T BE REPAIRED WHY BUY A NEW ONE WITH RS.ONE THOUSAND?

Am Stephen Ponniah from Chennai, Am using 3G connection for the past 6 months.
My Mobile no#[protected] / 60-B, 6th Main Road, Thiruvalluvar nagar, Erukkancherry, Chennai -600118.
Still now am facing an irritating problem with BSNL coverage.Inside the Building there is no coverage in these area, I have been submit repeated complaint every month in person to the Madhavaram Exchange. Also i had a talk with Madhavaram customer care head (lady) in person. Few months back i fill a complaint with consumer complaints. Till now there is no action being taken.
So my dear friends, while taking new BSNL CELLONE connections, pls refer with your nearest cellone users.

I want to deactivate the bsnl cricket alarm services which got automatically activated.Customer /BSNL support services is very poor & unable to resolve the problem.For cricket alart, since last 6 months I had called sevaral times the information given by them proved wrong and still these services have not been deactivated.


Kindly look into this matter and help me got the services deactivated as soon as possible.

BSNL Authorites unauthorisedly recovered an amount of Rs.50/- towards activation of Mega combo bsnl alerts from my 3g cell connection no.[protected] talktime.The activation fecility was not
requested by me.It is illegal.
K.V.V.SATYANARAYANA.
CELL : [protected].

I have brought the Cell one SIM Card under the Agriculture Scheme as i am belong too Famer family, doing the farming in Nasik - Maharashtra stata, before 1 month but till card is not activated, i also tring to call on Cust. Care No. [protected] but there is no respose on thie No.

So pls activate card ASAP
Following are the No. Detail.

Card Mobile No. [protected]; [protected]; [protected]; [protected]; [protected]

I have applied approx 7 years back for New Land line to BSNL in Virna Lakhnsen Exchange,its come under BSNL Mahua SDE and i have paid Rs 2000/-(Two Thousand rupees) at BSNL TDM office Hajipur and i have receipt of the payment bill and Advise note copy.
for your reference find payment details and Advise note copy details.

Receipt no-39435
Demand note no-P2/BLS 03.04/127
Date of payment:-19/01/2004
Date of Application - 14/01/2004

Still there is update from BSNL side, if they are unable to provide the service then they should return back my money with interest which i have given as a deposit money, i want resolve the issue emd.

My Address:-
Mr. Nantun Pandey
Mobile no- [protected]
Village - Mukundpur, Post - Sarsai,
Dist- Vaishali, Pin no- 844116

SUBJECT: SECURITY REFUND OF TELEPHONE NO. MNP 273719
CONSUMER NO. WAS 157226 & TELEPHONE NO. WAS (03222)
273719 I HAVE SURRENDERED MY TELEPHONE SET ON
23.07.2009 TO THE J.T.O./MNP & MY TELEPHONE LINE WAS
DISCONNECTED ON 22.06.2009. I APPLIED FOR
DISCONNECTING MY TELEPHONE LINE ON 12.06.2009. KINDLY
ARRANGE TO REFUND MY SECURITY MONEY AT AN EARLY
DATE. Address: G-13, Arabinda Nagar, Near Judge Court, P.O.
– Midnapore District: - Paschim Medinipur P.I.N. - 721101
(West Bengal) Contact No. [protected]

My land line bsnl phone[protected] is not working past five days , we have approched Hosur Telephone exchange they informed us that phone is working but not working then we have approched New ASTC Hudco small exchange with our complaint , they have deputed Tech about two days back he has seen the defective phone connection afterwards no action beeing taken for restoring the phone connection . please restore the phone asap.

Dear sir / madam ,

My father number is [protected] prepaid BSNL. Today 27/10/2010 at 6.18 pm , i went to retailer GAUMZI TELECOM, Krishna square-2 , backside celeberation mall to recharge Rs. 220 at my above no.in which company provides 220 balance and 60 days validity . I paid him all the amount and he says recharge take 20-30 min due to network problem. so i go for my dental treatment . But when i check my balance at clinic it was Rs.192.11 in which it also include previous balance of Rs. 31 so aprroximate i got only Rs.160.So i go retailer he make excuses and says he is not responsible for it . Then i call to BSNL customer care at 8.38 pm he said that u have recharged of Rs. 200 in which u got balance of Rs.160 and 60 days validity and but retailer take Rs. 230 including his commission . so I want take strict against that retailer and do need for me .


My address:
Bharat jolly
22-A krishna Square 2, Amritsar--143001
contact no.[protected]