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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 604

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D
dulal majumdar
from Delhi, Delhi
Oct 18, 2010
Resolved
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Resolved

Address: West Tripura, Tripura

I have purchased a Top Up card of Rs.110/- for recharge my Mobile No.[protected] on 17th Sept'2010 from Agartala city. But the secret number of the card has been sketchy during scratching the secret number. I have lodged the complaint on 27th Sept'2010 to you. But no reply has been received from your end till date.

I am eagerly waiting for any comments from your end.

Thank You
Dulal Majumdar
Aug 13, 2020
Complaint marked as Resolved 
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    L
    L.V. Ramesh
    from Cuddapah, Andhra Pradesh
    Oct 18, 2010
    Resolved
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    Resolved

    Address: Kadapa, Andhra Pradesh

    Sir,
    I have taken a NIC USB modem for access to internet.
    I have taken it in the BSNL office, PRODDATUR branch (Code:08564)
    My NIC number or user ID is [protected].
    I am residing in Jammalamadugu which is 20 Km from proddatur.
    I have taken Rs.350/- plan for roming in A.P.
    But the modem is connecting in Jammalamadugu.
    I consulted to the Proddatur branch staff about my problem.
    No response from Proddatur office staff.
    Kindly rectify my problem.
    Aug 13, 2020
    Complaint marked as Resolved 
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      S
      sunil kumar agrawal
      Oct 17, 2010
      Resolved
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      Resolved

      Address: Madhya Pradesh

      without my permision BSNL start the MASTI pack from 56505 and deduct the money
      Early morning On date 15/10/2010 the SMS coming from BSNL that they deduct Rs 5 for Masti sub pack.
      The SMS came from 56505005 the masti pack of 5/30 continuing but I dont understand that how they can subscribe without my consent. How they could deduct the money for it. Please help me for the same I want to unsubscribe from this masti service.
      One more thing I think it just a waste of time to make a complain on that site if is it working than why no improvement in the BSNL mobile services.
      Aug 13, 2020
      Complaint marked as Resolved 
      hi, i m AJAY frm assam same problem i m facing from 9-10-10 this masti pack had been activated without my knowledge. Now i dnt know how to get rid of it. the customercare only take complaints and never solve the problem from rs.245 now i hv only 35...please help me..
      mine to same problem. I am from assam too. Every government sector is just hell. They can do anything. BSNL is like a desi kutta. now someone tell what to do with them? where to make a complaint? Their CC is like bunch of illetarate people. Kutta hain sab ke sab.
      Plz send me the code for deactivate masti pack that deducted from my account.

      BSNL — Masti Pack subscription deduction without my knowledge

      The SMS came from 56505005 the masti pack of 5/30 continuing but I dont understand that how they can subscribe without my consent. How they could deduct the money for it. I am facing this problem from last 3 months.
      I tried to contact customer care nos. but they are always busy.I get message " our customer care service agents are busy talking to other customers . you will be attended shortly. But I couldnt contact them till date.
      Please help me for the same I want to unsubscribe from this masti service.
      One more thing I think it just a waste of time to make a complain on that site if is it working than why no improvement in the BSNL mobile services.
      i have the same problem
      i agreee, i am from chhattisgarh, same problem.
      For unsubscribing from MASTI Pack...send sms to 53030
      For Re 1 per day pack send UNSUB MASTI to 53030
      For Rs 5 for 5 days pack send UNSUB MASTI5 to 53030
      For Rs 30 for 30 days pack send UNSUB MASTI30 to 53030
      I absolutely agree, I am from Andhra Pradesh, suffering with the same problem. BSNL customer care is just hell. Not even a single response from them in spite of several calls to them regarding deactivating this service.
      Yours
      MMMunisekher
      I have the same problem.bsnl deduct 29 Rs without my knowledge.
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        N
        nn_bhatt
        from Noida, Uttar Pradesh
        Oct 17, 2010
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        Address: Gujarat

        Sir,

        Telephone No : VST : 26749746.
        Unique ID No : GJATD[protected]

        Bill No : T[protected]


        I have applied for cancellation of BSNL connection No : 26749746 in the month of May-2010.

        But since then I keep on receiving the bill with escalation of penalty amount even as on today.

        So please cancel the above referred telephone with immediate effect and refund my deposit by return cheque.

        Nitin Bhatt
        Aug 13, 2020
        Complaint marked as Resolved 
        Is BSNL ever responding?
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          A
          arvind.gulbake
          from Shujalpur, Madhya Pradesh
          Oct 16, 2010
          Resolved
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          Resolved

          Address: Bhopal, Madhya Pradesh

          Early morning On date 15/10/2010 the SMS coming from BSNL that they deduct Rs 5 for Masti sub pack.
          The SMS came from 56505005 the masti pack of 5/30 continuing but I dont understand that how they can subscribe without my consent. How they could deduct the money for it. Please help me for the same I want to unsubscribe from this masti service.
          One more thing I think it just a waste of time to make a complain on that site if is it working than why no improvement in the BSNL mobile services.
          Aug 13, 2020
          Complaint marked as Resolved 

          BSNL — about masti pack

          I am consumer of BSNL my mobile no is [protected] I will be charged 5/30 days for masti pack without any activation of masti pack from last two months. Please stop athis charges and stop all messages from 56505005.
          hi
          to deactivate bsnl masti pack so write a sms

          CAN MASTI YES to 56505

          good luck..

          avnish srivastava.
          Hi,
          To deactivate Masti Pack just write SMS


          CAN MASTI YES to 56505

          and its working

          Babul Lama

          BSNL — Masti Pack activate on its own

          my number is [protected] pls deactivate the masti pack it was activated on its own and i get entertainment msgs from 56505 i dont want it pls deactivate it
          On my number BSNL also activated the Masti Pack without my permission to deduct the money

          Even when i call on the customer care they take too much time to pick it up..
          to deactivate just write in text UNSUB and send to 56505.it work ihad done it.
          Without my permission Masti pack activated.I don't know how and why?
          BSNL means BAD SERVICE NETWORK LINK

          Masti Service from BSNL — Cannot unsubscribe and being charged Rs 5

          Please help in unsubscribing Masti service from BSNL. I have not subscribed and I am being charged Rs 5

          My phone - [protected]
          please deactivate masti pack from mobile No. [protected]
          My bsnl number is [protected]. I got sms on 18/11/2016 saying that "Thanks for Subscribing to Super Masti Pack Rs29 7Days(51010) service. You have been charged Rs.29.0 for 7 days. To Unsub send SMS STOP or call 155223(tollfree)." I have not subscribed anything, even i dont know what is masti pack. Please make refund my money and stop this unethical practice.
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            S
            SANJEEV GOYAL
            from Surat, Gujarat
            Oct 16, 2010
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            Address: Valsad, Gujarat

            RESPECTED SIR,
            MY CONSUMER NO IS GJVAL[protected] . BEFOR 1 MONTH COMPANY GAVE ME " GAME ON DEMAND " FREE FOR 1 MONTH. BEFORE COMPLETING 1 MONTH I DEACTIVATED IT, ALTHOUGH IN MY LAST BILL THEY CHARGED 312 RS. BY WHICH PROCESS THEY CHARGE THIS I COULD'T UNDERSTAND. I KNOW BSNL IS IN LOSS, BUT THIS IS NOT A WAY TO CHEAT THEIR COUSTMOR . I WANT TO DEACTIVATE THIS PLAN OF GAME AND REFUND MY EXTRA 312 +TAX = 413 RS.I HAVEN'T USE THIS EVEN FOR A DAY,THIS IS ATOTALLY CHEATING. PLEASE THINK BEFORE CHARGE THIS AMOUNT, WE ARE EARNING AFTER WORKING HARD.PLEASE GIVE JUSTISE TO ME.
            SANJEEV GOYAL
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              A
              AJAYAGHOSH
              from Guruvayur, Kerala
              Oct 16, 2010
              Resolved
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              Address: Coimbatore, Tamil Nadu

              I was having a land line no. 2697777 while I was working at Coimbatore. On my transfer to Calicut in Jul 2009, I surrendered the said phone. I was informed that an amount of Rs 3,600.00 [approx] is due to me. However, despite my follow up on so many occasions, I am yet to receive the same, even after lapse of one year and three months. I wonder what is required to be done further to get refund of the amount.

              My present contact No. is Mob [protected]. And the land line No. is[protected].

              Ajayaghosh
              Aug 13, 2020
              Complaint marked as Resolved 
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                S
                Surg Capt R C Khurana
                from Delhi, Delhi
                Oct 16, 2010
                Resolved
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                Resolved

                Address: Gautam Buddha Nagar, Uttar Pradesh

                Landline telephone no 2450505 Brahmputra Apartments Sec 29 Noida has been out of order for over 10 days.
                Fault complaint tele no does not get through.I wonder who to contact to get the phone working.
                Is anybody listening?
                Aug 13, 2020
                Complaint marked as Resolved 
                Landline telephone no 2579191SHOP NO-10, C-BLACK Sec 39 Noida has been out of order for over 15 days.CONTINUE DIAL TONE.
                plz contact
                Mahesh Sharma
                [protected]
                Landline 2543373 and 2523602 both are not working of state bank of India sector 2 Noida
                Please resolve the issue.
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                  Om Prakash Chahar
                  from Kota, Rajasthan
                  Oct 15, 2010
                  Resolved
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                  Address: Kota, Rajasthan

                  Dear Sir,

                  We are your existing customer of land line[protected] with Plan -199 & Broadband facility for last 10 years. we have taken this connection to use internet and for local calls .
                  Recently we have shifted our house from 563-Shastri Nagar , Dadabari , kota to B4-102 , Mahalakshmi Enclave , Baran Road , Kota in the same city and applied for shifting of phone line on 9/8/10 and requested to transfer the phone by 1/9/10.

                  pl find below for the WO details.

                  since 1/9/10 we are calling JTO of this area everyday and repliy we got that within 10 days this will be transfered after installation of new cable. I waited for 10 days and even after 10 days I got reply that cable is installed and now it will take one or two days more but stll I am getting the same reply . Beacause of this behavoiur of BSNL Official we are suffering a lot due to lack of required communication means at home specially internet connection

                  Hence, kindly I am requesting you that pl do the needful in order to shift our phone line.

                  waiting for favorable reply.

                  Best Regards,

                  O P Chahar
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  BSNL — not transferring the land phone

                  Sir,
                  Iam Balachandran , my land phone number is[protected] I have applied for transfering the phone to my new address since february 2011.Until now there has been no proper action for my need.Several times I and my spouse had reminded the officials during the last 7 months.They reurned us home by saying that with in two days the problem will be solved.7 months has been passed no action is taked for my complaint.Iam a patient, most of the time I use land phone.For an urgent need I should have the landphone.When i approached them last week they replied me that my phone cant be connected now because there is no cable pair,they will give me a codeless phone with a new number.Iam not intrested in that because all my relatives and friends have my old number.


                  so sir take necessary actions to reconnect my phone [protected]
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                    E
                    emdbasheer
                    Oct 15, 2010
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                    Resolved

                    Address: Kozhikode, Kerala

                    I am use bsnl broadband from 10 May 2010. to 10 July 2010
                    My plan was 500c+250 = 750. I never use more than allowed GB in above duration. But when my bill com, i check that my bill come above 750 . And after I returned moderm I getting bill continues incuding internet using. So I submited my all bills in Panniyankara Branch. Already I paid extra bills after the quit internet. why this bill? Give me clarification immediately
                    and So Please tell me solution about this.

                    Nasreena basheer
                    Tele:[protected]
                    E-02, Zilziya, Meleripadam Road,
                    Panniyankara, Calicut 673003
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      Om Prakash Chahar
                      from Kota, Rajasthan
                      Oct 15, 2010
                      Resolved
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                      Address: Kota, Rajasthan

                      Dear Sir,
                      I have a BSNL Land line phone with Broad Band connection on my name for last 10 years at my residence ( 563 - Shastri Nagar , Dadabari , Kota ) .Now I have moved to new location ( B4-102 , Mahalakshmi Enclave , Baran Road , Kota ) in the same city and an application was given in Dadabari , kota circle whre phone was operational to transfer the phone with existing facility on dt 9/8/10.This phone is not transfered till date inspite of several times verbal / telephonic follow up / request to concerned JTO.Now I do not have required communication means at my Home and suffering a lot. Pl.resolve this issue as soon as possible .

                      Regards

                      O P Chahar
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      I want to know, maxforexonline.biz/ is a genuine company or fraud ?.is it really deals in foreign exchange?
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                        D
                        deepakpant
                        from Lucknow, Uttar Pradesh
                        Oct 15, 2010
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                        Address: Lucknow, Uttar Pradesh

                        I am a user of your BSNL pre paid mobile service. My BSNL Pre Paid No is [protected]. Recently I got a message at night that is " Thank you for Subscribing Masti Pack. You have been charged Rs 5 / 30 days. For other exciting subscription packs details, SMS HELP SUB to 56505 and deduct 5 Rs from my balance Sender[protected]" , For that mesg I made a call to BSNL call center no that is [protected] and there one of senior executive Miss Ankita said that you have activated that service so your balance has been deducted. But neither me nor my family members or friends activate this service on my mobile number. I want to know that without activating from my side how can this service has been activated and how the balance has been deducted. She also dont know how to talk to the subscriber.
                        For that issue I already mailed to CMD and Directors of BSNL but still no action has been taken.
                        Mr Deepak Pant,
                        same thing has hppened with me by BSNL, BSNL has started same pack on my number([protected]) also. BSNL has fallen to such a level that it is now cheating its customers with their money. I called customer care about this on 23/11/2010 at 12:08pm, she said " aapko jo bhi karna hai kar lo hum kuch nahi kar sakte" . consumer complaints forum pls help me to stop the service as they are sending health tips etc at 12:30 am nights also, to disturb me while I am sleeping.
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                          sharma.chanchal02
                          from Imphal, Manipur
                          Oct 14, 2010
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                          Address: Dehradun, Uttarakhand

                          i am chanchal sharma 19 yrs old as i am living with living
                          with my parents i had applied for landline they dshould
                          connection which include broadband and iptv. as i had applied it on 28 august bt it is not fixed till now also.today 2 months has been passed bt now also they don"t bother for it.i use to go my nearest bsnl office for telling them bt they start saying that it is very touff to fix a landlune in ur colony i don"t know wat these officers are doing jst sitting and sleeping...atleast they should launch my complain..really its really embarrasing for bharat sanchar nigam limited...
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            pranabkumarroy
                            from Kolkata, West Bengal
                            Oct 14, 2010
                            Resolved
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                            Address: West Bengal

                            MY TELEPHONE NO.[protected] WAS DEAD FOR THE MONTH OF JULY AND AUGUST. FOR 15 DAYS IT REMAINED OK. THEREAFTER FROM MID SEPTEMBER IT BECAME DEAD. I HAVE BEEN FADED UP WITH KALYANI EXCHANGE. PLEASE ADVISE US ABOUT THE COMPETENT AUTHORITY FOR SOLUTION OF THE PROBLEM
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            our phone as not responing from yesterday.this is the second time happening in past 10 days.so i request you to check that and solve it as soon as possible.my land number is[protected].
                            Dear Sir,

                            My name is Ajay Khettry, . I already apply a new BSNL Broad band connection as on 3rd Jan 2012. My telephone no. is 24020123 & also I maintion the order no. to my broad band connection (landline order no.[protected] & broad band order no.[protected]), My bill receipt no.100 but its a sequirity deposit money receipt no., After that a person install only my telephone set as on 9th Jan 2012 but we not getting the Broad band modem & he said that the no. is activated within 3 days, but its not done. So I already contact with many person (Sales JTO, alt no.[protected] / Haridevpur Exchange, alt no.[protected],[protected],[protected] / Haridevpur JTO, alt no.[protected] / Devision Engg Joka, alt no.[protected]). They are says that Pair missing, software problem & lastly I told with Sales JTO, he says that my connection order already transfer to the another Exchange from Haridevpur Exchange. but till now my connection is not activated from the date of received. So I atlast sent a mail to you & I would like to know from you that my Broad Band line connecting which date or never be connected. Please let us know. I am very sorry for received the Deadlock set from till date.

                            I hope you will take necessary action as early as possible.


                            Thanking You

                            Your's Faithfully
                            Ajay Kumar Khetry
                            (ajay.[protected]@gmail.com)
                            MY TELEPHONE NO.[protected] WAS DEAD FORM LAST THREE DAYS, I HAVE CONTRACT WITH MY LOCAL EXCHANGE, BUT THEY SAID THEY CAN'T TEL WHEN IT WILL BE OK. PLEASE ADVISE ME ABOUT THE COMPETENT AUTHORITY FOR SOLUTION OF THE PROBLEM.
                            SOUMEN ([protected])
                            I am Shyamal Mukhopadhyay and i am a customer of BSNL Telephone[protected] with Broadband connection . But my Telephone is dead from last 15 days which was reported with doc. no . . It is very harmful to me without telephone and broadband . Pl. do needful as early as possible to solve the matter .
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                              A
                              arun.sharp
                              from Noida, Uttar Pradesh
                              Oct 14, 2010
                              Resolved
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                              Resolved

                              Address: Coimbatore, Tamil Nadu

                              I need a driver BSNL will FWP usb modem 3197 for windows 7
                              help me
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              I need a driver BSNL will FWP usb modem 3197 for windows 7
                              help me
                              I need a driver BSNL will FWP usb modem 3197 for windows 7
                              help me for windows 7 ultimate 64bit

                              email : [protected]@gmail.com
                              thk's
                              I also need this driver for my 64 bit Windows 7
                              please send me on : [protected]@gmail.com
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                                vinay meena
                                from Noida, Uttar Pradesh
                                Oct 14, 2010
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                                Address: Gurgaon, Haryana

                                my phone no[protected] installed about 2 months back is not working for last few days. Whenever i try to call to register a complaint, automated service reverts that this is not a valid number/not working. I have not even rcvd bill since the time phone has been installed. Pls help in restoration / regularise .
                                Vinay Gupta
                                Dear sir my ph. no.[protected] is not working and no dial don and phone missuse pls. check i have very problem .


                                thanks & Re
                                sir my add: 127 Firoz Gandh Colony Near Sec-9 Gurgaon Haryana
                                no is[protected] is not working pls. take care of it thanks.

                                gurgaon bsnl — landline phone is not working

                                I am Ajay Kumar My landline No. is[protected] is not working from last 4 month. I file complaint on 198 my complaint no. is [protected].But no action was taken till now. If my phone was not working last four month then why should i pay the bill which was coming countinously. Please take action on my complaint because of this my family suffer more.


                                Thanks With Best Regards
                                Ajay Kumar
                                H. No:- 451/23
                                Hira Nagar Gurgaon
                                122001
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                                  S
                                  Shankar Singh Jina
                                  from Noida, Uttar Pradesh
                                  Oct 14, 2010
                                  Resolved
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                                  Resolved

                                  Address: Ghaziabad, Uttar Pradesh

                                  BSNL, Ghaziabad PRATAP VIHAR EXCHANGE -SDO NAME IS PAWAN SHUKLA

                                  MY LANDLINE NO[protected] IS NOT WORKING SINCE MORE THAN 8 MONTHS.

                                  I HAVE BEEN REGULARLY FOLLWOING UP WITH MR. PAWANSUT SHUKLA AND AS WELL AS GENERAL MANGER OPERATION BUT OF NO USE.

                                  PLEASE HELP GET THE LINE WORKING.

                                  REGARDS

                                  SHANKAR SINGH
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    amritpadhiyar_83
                                    from Indore, Madhya Pradesh
                                    Oct 14, 2010
                                    Resolved
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                                    Resolved

                                    Address: Banaskantha, Gujarat

                                    My phone remains dead 15-20days for every month since last 1 year having no. 02744:271171 which come in RTO Deesa telephone exchange.

                                    Line men never comes to our home to confirm the error solved. Phone is not working and still BSNL charges monthly rental for full month. Which is real Loot.

                                    Do the needful.
                                    Thanks,
                                    Amrit Padhiyar

                                    Cell no: [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    My name is Nitin Shah. My Landline number is[protected] which is not working properly from since last one year, I have paid all the bills in time. BSNL need to reimburse me my payment without any further delay as they are fail to provide proper services. BSNL can check our complain details as well as our use and payment details and take necessary action. There is huge complain against our area service staff, Mr. Ramesh and Mr. Amit, they are totally irresponsible, non-technical and their attitude is always bad. BSNL need to take necessary action on urgent basis. -
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                                      trqmdk
                                      from Nadapuram, Kerala
                                      Oct 14, 2010
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                                      Address: Chennai, Tamil Nadu

                                      I wanted to take a broadband connection for my house. Searched for the options via justdial. Initially planned to go with Reliance, but then got a call from a BSNL salesperson giving details of the plans. Unfortuantely fell for the plan. That was on 02.10.2010. I was told to be ready with the necessary documents etc, and the tone tricked me into believing that everything would be done the very same day!

                                      agreed it was a bit naive to believe that, but ever since the response i get from BSNL has been utterly unprofessional and terribly irresponsible. I've been calling up several numbers and passing on their information from one department to the other. the sales people promised that it would be installed last week (been 5 days since that deadline), but the people on the execution front dont seem to have a clue. superb co-ordination. finally its the customer who has to suffer.

                                      typical government organization. pitiful state of affairs.

                                      BSNL Broadband — delay in service and unprofessional persons

                                      I applied for BSNL Broadband in the month of June 2009 and they have installed Modem on 24/06/07. they told that connection is activated and u can use but it is not working. No one wants to take a call.
                                      DEAR BSNL
                                      iam facing a problem past 1.5 month i have complaint but your service men cannot solve my
                                      problem i cannot pay this month bill because BSNL not bother
                                      regard SYED ARIFF
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                                        dipan2008
                                        Oct 13, 2010
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                                        Address: Chennai, Tamil Nadu

                                        Hi,

                                        I have applied for a BSNL broadband connection a month back and still waiting for their connection.
                                        I called the local exchange guy multiple times but all I get is tomorrow we will fix it, next week for sure , line man is on vacation and sometimes they don't pick the call so I went to the Taramani customer care center and informed them , they called the exchange people and gave me another deadline to wait so I waited but no one came. I went to the customer care center again and they called here and there and gave another deadline but same problem. I need the internet because I work from home also and there is no airtel broadband available only BSNL is there.

                                        Dipan Hilaidhari

                                        Location shanti nagar , Pallikarnai , chennai


                                        What can be done on this
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