Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Broadband billing meter runs even without using the internet
Broadband on landline connection No: 27763674
without using computer, I get a SMS alert of 450MB usage.
As I have 1GB limited connection, I am left with no data usage.

When complained on TollFree No, I was advised to check my usage on www.selfcare.sdc.bsnl.co.in but this website doesn't open. Now I am left with no option.

I am a prepaid bsnl subscriber you have deducted some of Rs 40 from my account without my concern.my cell number is [protected]. I have already lodged the complaint on 28/9/2010 from the nearest BSNL Office and the complaint Number is [protected]. Please refund the amount to my account.

Other servicers providres are refunding the amount if the amount is deducted without their Knowledge. Please do the same.waiting for the refund amount.Hope you will consider the matter seriously

Hi,
I'm a BSNL 3G prepaid customer since last 3 months with mobile number [protected]. I did a 3G data recharge through online portal http://portal.bsnl.in/rc/aspxfiles/login.aspx for Rs.222(as listed in Karnataka bsnl website also).

I got a transaction successful message and also got a SMS saying it is recharged with below transaction ID TXE[protected] & reference/Receipt number [protected].

But still for internet usage the amount is getting debited from my main account. I lodged a complaint with number KT[protected].

After 5 days BSNL customer care is telling 3G data recharge is not possible through online portal and the message would have come by fault and they cannot refund as well.

Can anyone please help solving this issue? Any higher up contacts?

Thanks,
Sathiya

My landline No.[protected]Pune) is not functioning for the past salmost 1 year. Even after speaking to the concerned GMs i.e. Mr. Mahindra,, Spl.GM BSNBL Pune, Mr. Shivcprakash, GM Model Colony Exchange, Mr. Singh GM BSNL, the only reply I am getting is that "i will look into the matter" asnd nothing has been done so far. I do not understand who should I contact to get the landline restored immediately. Will the concerned authorities/Consumer forum take up this issue and ensure that the landline is restored immediately. Thanks. (v.v.k.moorthy)

I HAVE MADE COMPLAINT TO MY TELEPHONE NO. [protected] ABOUT ONE WEEK PRIOR , BUT NO BODY TURNED UP TO MADE IT RECTIFIED BY THE BSNL AND THE PHONE IS STILL DEAD.

OM PRAKASH SHARMA
B-XXIX 60/35M-113, STREET NO. 3,
LAKSHMAN NAGAR, NR. GIASPURA
LUDHIANA-141014
pHONE NO. [protected]

Hello sir i am Ashok Kumar rawat 2 year ladline disconect not provid to secorti depojit not recive to inform panna bsnl dm and all bsnl team .... to inform than refend depojit [protected]

Dear Sir/Ma'am,
I lost my mobile handset along with the SIM Card bearing No +91 [protected] on the way to Kharagpur Railway Station just a few minutes ago. I just want to block the Sim Card in order to re-avail/retain the same contact Number. Please help me block the same so as to avoid misuse of the same too. My present Contact No is +91 [protected] (Bangalore, Karnataka)
Regards,
Venkat Ramanan
CM/1/14, Unit-A, Jhapatapur, Kharagpur - 721301. (In front of KGP Municipality Office)

Dear Sir

I[censored] want to lodge complaint at 1500 for broadband connectivity, The BSNL Makes u wait for atleast 1500 seconds before attending the call. That is the priority they have set for the customers.In fact 99% of the case people are fed up to even lodge a complaint due to long hold.
My broadband speed is even lower than the slowest passenger train and the length of connectivity is not more than 3 to 5 min max.
I request BSNL AUTHORITIES to attend to the customers grievance, my landline number is 25360871

I took BSNL WLL. but it gets disconnected at times.. some times cant even use internet atleast for 5minut. and the main problem is that BSNL never mind their customer's problems. i dont know what to do

Sir,
I take a internet connection from BSNL( bsnl cdma 200 1x USB Modem).
But i do not get bill from the very first month.Now it is three months running.
Every time i visit the office and make a copy bill and pay the bill.
It is so tough to get time to do it with in my working hours.
So i request you to take some steps to solve this problem.

With rehards

Surajit Ghosh
email: suro.wb.[protected]@gmail.com
My Internet connectio no. :[protected]
Phone Exchange Office :Satyabala,Howrah

I have subscribed to BSNL Dataone broadband services and using the same for the past 2-3 years. Of late without informing me my Port was reset from exchange as told to me by the technician having come to my home for troubleshooting. From first week of September 2010, my internet connection is unstable and not functioning properly. The BSNL portal displaying my daily Broadband usage has stopped loading at all with the result that I am not able to know my broadband usage. Since September 19, 2010 I have been continuously registering my complaints as regards malfunctioning broadband connection, but till date the technician is unable to restore full functionality of the connection. The speed has dropped considerably and I am able to open only some of the sites while others return an error 'Page cannot be loaded. Server not found'. I am unable to load heavy websites with pictures or videos. Till today I am unable to check my broadband usage even on the new website being launched by BSNL i.e. selfcare.ndc.bsnl.co.in. (I have already registered on this site). Whenever I login to check BB usage, it returns a message 'There is no Unbilled Broadband Usage for the Broadband Account'. Kindly help. My complaint details are as follows
19.09.2010 Complaint No. 7246251
25.09.2010 Complaint No. 7251715
29.09.2010 Complaint No. 7254647
01.10.2010 Complaint No. 7256240
03.10.2010 Complaint No. 7257302

Kindly help and suggest if I can get deduction in the bill for the period during which my broadband was not working.

DERA SIR/MADAM,
i am using my cell since last 3 years
service provider is BSNL
last day i got message that you hae activated the love qoutes scheme and you have been charged for 30 rs
even at that time i was busy to my work at my office
i have not een send any msg or call them to activate such freaking scheme..
they have automatic activated the scheme without my concern
when i called them and tried to ask about confirmation detail,they were not ready to provide me any information about this activation
so sir pl help me out as soon as possible
thanks

My landline BSNL bill 2877676 not received for september 2010 yet, on internet august 2010 bill which was paid by me online is shown. Kindly look into the matter.

RAVICHANDRA SAXENA , INDORE (M.P.)

ravi.[protected]@gmail.com

Hi,

4 Months Back i had a new connection from BSNL Sector-15 A Faridabad, 2 Mbps Unlimited Plan[ Land Line number 2222627 ] and paid approx Rs.2400 in lieu of Installation, rental, security. Plan says that i will get a fixed download speed of 250 Kbps and a bandwidth of 2 Mbps, but from the first day of connection the download speed was only 30-50 Kbps and i was getting only 300 Kbps of Bandwidth. After complaining many times to BSNL Line men, Broadband Deptt Head, JTO, thank god!!! they checked the issue and said that they can only provide 300-400 Kbps bandwidth in the 2 Mbps Unlimited Plan. After Hearing this from them i was suggested to go for a disconnection by one of their senior employee and was told that i will get a full refund after my disconnection is completed [ Disconnection Request got completed on 8th July 2010]. After regular request to BSNL concerned person for around 3 Months i finally got to know that i can collect my refund from BSNL Accounts deptt. But sorry to say BSNL accounts deptt asked me to pay Rs.30 more and said that there is no refund in your name. Again i am no where to go. Concerned person says that wait he is doing something to get the refund. But till now i dont have any confirmation about my REFUND from BSNL. I feel sorry for BSNL Faridabad and their employees who cannot solve this small problem.


Please help me in getting my Refund back.

Bharat Gautam

Hi All,

From last two days I am facing this problem. Calls are not going out; Cellular data is not working with my BSNL 3G sim. Only in coming calls are working. I checked my balanace and I do have enough balance in account. My number is +91-[protected].

I called several times the BSNL customer care, I did not get solution for this, not even proper response to the call!

One guy said to disable "call barrier" service and it should work. I am using Apple iPhone, there is no such option in Settings. But I have disabled all call forwarding, call waiting features and checked.

Another guy said to contact nearest BSNL office. I requested to give nearest office address. He asked to wait for few minutes. After waiting for 10 mins, he just disconnected the call. If this is the case what is for online customer support?

Also I am not finding option to register complaint in BSNL website for 3G mobile.

Thanks

((((Attaching the same mail sent
To,
[protected]@bsnl.co.in))))
Dear Sir,
I have purchased your 3G Data Card with 3G sim about on 16th September 2010 from one of the franchies Raopura Provision Agency at Dandiya Bazar, from Mr. Narendra Adwani and Mr. Amit Desai was there. The details are as under.

USB Data Card IMEI number : [protected]

Software Version : LW272V1.0

3G Simcard no. [protected]

My Name : Rakesh Shrimali

Since purchase I am getting the maximum speed 240 kb/ps where your company says it will give 3.6 mb/ps. It also give speed variation very high like 240 kb/ps to 134 kb/ps to 12 kb/ps to 74 kb/ps to 0 kb/ps to 116 kb/ps. This way some time it goes to 0 kb/ps also. Also it disconnect automaticaly after some minuts or hour also. I have complain it on 1503 twice but they are just saying that my problem will be solved shortly and doing nothing. Even they are not telling me how much i have used and what is the balance of my user data.

I have charged it with Rs. 1500 for unlimited for one month, but due to this i realy upset with your service. Kindly do the needfull in the matter urgently and give me assurance on the same email id.

The actual use i am doing on the address near Waghodia-Dabhoi ring road, behind Mahesh Complex, Near Panch Ratna tower, Vadodara.

I have also forwarded one copy of this email to Indian Consumer Complaint.

Kindly do the need full urgently.

Thanking you,

Rakesh Shrimali

Few days back I moved to ULF900 (4Mbps upto 8 GB, 256 Kbps beyond 8 GB).
1. BSNL didnt inform about username change. I felt INTERNET was not working.
After spending few hours over phone, got new username password.

2. With new username password, I able to browse, but it the speed noticeably sloooow
Speed testers shows speed varying from 35 kbps to 1Mbps, most of the time below 512kbps.

I am planning to go back to Combo 500C+ where I used to get above 1Mbps, where I never felt speed was a problem.

i have purchase bsnl 3g modem. i have good 2g signal strength but not get more than 5kbps speed. how can i get more speed?

i have purchased 3G sim card from BSNL,Service provider ie bsnl failed to activate settings on my handset, whenever i tried for settings over internet following message displayed:

Your SIM card is not activated. Initialization failed. MSISDN:[protected], reason: Exception: Could not fetch services!

internet connection is not working since few weeks... we have lodged a complaint/oral complaints with bsnl authorities so many times.. but there is no response from anybody. we are surprised to note that bsnl is giving such a poor service.

we request u to take immediate steps to solve the problem.
hope u will respond this message atleast...
the land line no is[protected]