Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have subscribed to BSNL Dataone broadband services and using the same for the past 2-3 years. Of late without informing me my Port was reset from exchange as told to me by the technician having come to my home for troubleshooting. From first week of September 2010, my internet connection is unstable and not functioning properly. The BSNL portal displaying my daily Broadband usage has stopped loading at all with the result that I am not able to know my broadband usage. Since September 19, 2010 I have been continuously registering my complaints as regards malfunctioning broadband connection, but till date the technician is unable to restore full functionality of the connection. The speed has dropped considerably and I am able to open only some of the sites while others return an error 'Page cannot be loaded. Server not found'. I am unable to load heavy websites with pictures or videos. Till today I am unable to check my broadband usage even on the new website being launched by BSNL i.e. selfcare.ndc.bsnl.co.in. (I have already registered on this site). Whenever I login to check BB usage, it returns a message 'There is no Unbilled Broadband Usage for the Broadband Account'. Kindly help. My complaint details are as follows
19.09.2010 Complaint No. 7246251
25.09.2010 Complaint No. 7251715
29.09.2010 Complaint No. 7254647
01.10.2010 Complaint No. 7256240
03.10.2010 Complaint No. 7257302

Kindly help and suggest if I can get deduction in the bill for the period during which my broadband was not working.

DERA SIR/MADAM,
i am using my cell since last 3 years
service provider is BSNL
last day i got message that you hae activated the love qoutes scheme and you have been charged for 30 rs
even at that time i was busy to my work at my office
i have not een send any msg or call them to activate such freaking scheme..
they have automatic activated the scheme without my concern
when i called them and tried to ask about confirmation detail,they were not ready to provide me any information about this activation
so sir pl help me out as soon as possible
thanks

My landline BSNL bill 2877676 not received for september 2010 yet, on internet august 2010 bill which was paid by me online is shown. Kindly look into the matter.

RAVICHANDRA SAXENA , INDORE (M.P.)

ravi.[protected]@gmail.com

Hi,

4 Months Back i had a new connection from BSNL Sector-15 A Faridabad, 2 Mbps Unlimited Plan[ Land Line number 2222627 ] and paid approx Rs.2400 in lieu of Installation, rental, security. Plan says that i will get a fixed download speed of 250 Kbps and a bandwidth of 2 Mbps, but from the first day of connection the download speed was only 30-50 Kbps and i was getting only 300 Kbps of Bandwidth. After complaining many times to BSNL Line men, Broadband Deptt Head, JTO, thank god!!! they checked the issue and said that they can only provide 300-400 Kbps bandwidth in the 2 Mbps Unlimited Plan. After Hearing this from them i was suggested to go for a disconnection by one of their senior employee and was told that i will get a full refund after my disconnection is completed [ Disconnection Request got completed on 8th July 2010]. After regular request to BSNL concerned person for around 3 Months i finally got to know that i can collect my refund from BSNL Accounts deptt. But sorry to say BSNL accounts deptt asked me to pay Rs.30 more and said that there is no refund in your name. Again i am no where to go. Concerned person says that wait he is doing something to get the refund. But till now i dont have any confirmation about my REFUND from BSNL. I feel sorry for BSNL Faridabad and their employees who cannot solve this small problem.


Please help me in getting my Refund back.

Bharat Gautam

Hi All,

From last two days I am facing this problem. Calls are not going out; Cellular data is not working with my BSNL 3G sim. Only in coming calls are working. I checked my balanace and I do have enough balance in account. My number is +91-[protected].

I called several times the BSNL customer care, I did not get solution for this, not even proper response to the call!

One guy said to disable "call barrier" service and it should work. I am using Apple iPhone, there is no such option in Settings. But I have disabled all call forwarding, call waiting features and checked.

Another guy said to contact nearest BSNL office. I requested to give nearest office address. He asked to wait for few minutes. After waiting for 10 mins, he just disconnected the call. If this is the case what is for online customer support?

Also I am not finding option to register complaint in BSNL website for 3G mobile.

Thanks

((((Attaching the same mail sent
To,
[protected]@bsnl.co.in))))
Dear Sir,
I have purchased your 3G Data Card with 3G sim about on 16th September 2010 from one of the franchies Raopura Provision Agency at Dandiya Bazar, from Mr. Narendra Adwani and Mr. Amit Desai was there. The details are as under.

USB Data Card IMEI number : [protected]

Software Version : LW272V1.0

3G Simcard no. [protected]

My Name : Rakesh Shrimali

Since purchase I am getting the maximum speed 240 kb/ps where your company says it will give 3.6 mb/ps. It also give speed variation very high like 240 kb/ps to 134 kb/ps to 12 kb/ps to 74 kb/ps to 0 kb/ps to 116 kb/ps. This way some time it goes to 0 kb/ps also. Also it disconnect automaticaly after some minuts or hour also. I have complain it on 1503 twice but they are just saying that my problem will be solved shortly and doing nothing. Even they are not telling me how much i have used and what is the balance of my user data.

I have charged it with Rs. 1500 for unlimited for one month, but due to this i realy upset with your service. Kindly do the needfull in the matter urgently and give me assurance on the same email id.

The actual use i am doing on the address near Waghodia-Dabhoi ring road, behind Mahesh Complex, Near Panch Ratna tower, Vadodara.

I have also forwarded one copy of this email to Indian Consumer Complaint.

Kindly do the need full urgently.

Thanking you,

Rakesh Shrimali

Few days back I moved to ULF900 (4Mbps upto 8 GB, 256 Kbps beyond 8 GB).
1. BSNL didnt inform about username change. I felt INTERNET was not working.
After spending few hours over phone, got new username password.

2. With new username password, I able to browse, but it the speed noticeably sloooow
Speed testers shows speed varying from 35 kbps to 1Mbps, most of the time below 512kbps.

I am planning to go back to Combo 500C+ where I used to get above 1Mbps, where I never felt speed was a problem.

i have purchase bsnl 3g modem. i have good 2g signal strength but not get more than 5kbps speed. how can i get more speed?

i have purchased 3G sim card from BSNL,Service provider ie bsnl failed to activate settings on my handset, whenever i tried for settings over internet following message displayed:

Your SIM card is not activated. Initialization failed. MSISDN:[protected], reason: Exception: Could not fetch services!

internet connection is not working since few weeks... we have lodged a complaint/oral complaints with bsnl authorities so many times.. but there is no response from anybody. we are surprised to note that bsnl is giving such a poor service.

we request u to take immediate steps to solve the problem.
hope u will respond this message atleast...
the land line no is[protected]

My mobile no is [protected]. I had my complaint on 31/08/10 no is[protected] & 22/09/10 no is[protected] for not yet received of my 11 months validity & my 25 rs of balance. I recharged with amount 110rs on 31August 2010. On this,I have to get 100rs of balance & 12 months validity.,but i got only 75rs of balance and 1month validity.Since a month is going to complete & my validity is going to lapse on 2/10//10. And i haven't got any feedback from the Bsnl service centre. I called them several times a day,but they are always saying that, your complaint is in processing.And they are unable to give me a feedback till yet. So,I kindly requesting you all ,to do needfull help for this matter.
Thanking You
Naresh Kumar Singh

Hello Sir this is vidhya ,mine also the same problem which the early one said that is last month me also got a call from bsnl to download a game on that time itself i said that sir
i am not interested in this but he said that no mam it is free only but now i received a call regarding me to pay Rs.200 for this game which i had never used .Is this the way to behave , their is not even 1% percent honesty in ur word and kindly deactivate the subscription which u made by cheating us and tis is my no [protected].

I recently have purchased a BSNL modem which is of Type - 2.
It has been just 6 months and the modem has been exchanged once and now after 6 months again there is a problem in the modem!
The BSNL company doesn't provide a new modem if there is any problem but it just exchanges with the modem which were earlier kept in the complaint or which were faulty which is a wrong approach.
Also, the modem given by us to the BSNL which is faulty is kept for repair and a modem which is even worse then the first is given to us such that exactly as the warranty period gets over we have to purchase a new modem!

Also, we can't use the modem to any other BSNL number and If we do so then the company doen't exchange the modem if it is in warranty period than too.
We have to use the modem only at the landline number which we purchase in which is really bad!

Sir.Madem,
my bsnl broadband for number[protected]Kamrup Metro) is in a non working condition since last one month . I have lodged written complain with the General Manager (Mr. A.K.Sinha, Guwahati) and also at the toll free no.1500. but no response is given to me in this regard. Non working of broadband is leading to huge problem in my business too. Please suggest as to what has to be done next.

Manju Jain.
Guwahati, Assam

email: [protected]@yahoo.com

I am having prepaid mobile No. [protected] from BSNL. On today at 17.00 hours, I got a message from BSNL that Rs. 28/- has been deducted on account of hello tune but I have never requested for this service, Also I am unable to contact customer service centre as they are not responding. Pl ask them to debit the amount immediately to my account.

i am ganesh baboo a postpaid user since 2003.i had given my bills of march to july by post but it was not cleared and ihad also charged late fine and also have to gave the bill of same month again and again.my no is [protected].ihave also complain 22 times by phone applications and mail since i have not cleared and have also tried to change it from postpaid to prepaid but that was also not done since 1 month

My lane line telephone[protected] out going facility was cut by BSNL on ground of non payment of bill. Bill payment couldn,t be made since it is yet to receive by me. Upon enquiry with BSNL at Bokakhat office I found some dues which has to be settled. Accordingly I settled the bill ten days back in the Bokakhat office of BSNL office (Jorhat Circle).Till date outgoing service of my phone is not restored. Also for my broadband connection modem was bought from them on that day but I am yet to get its service.
I have enquired with the local BSNL people where I reside (NRL Township), after several days of trying over phone with these people (Complaint telephone often doesn,t lift by these people) I come to know that they have not receive any such information from Bokakhat office.
I tried to complain this to the BSNL circle office at Jorhat but couldn,t do so due to problem in their website.
Earlier also I had simillar problem and on line complain was launced at BSNL Jorhat circle office but no response was found .
Hereby I request you to kindly take up this issue urgently with BSNL Assam Jorhat Circle officials.


Regards,

Durga Sarma
NRL Township
Q. No - CH-11
District : Golaghat, Assam
email : durga.[protected]@nrl.co.in

Dear sir
I have visited bsnl customer care centre on 28/07/2010 regarding 3g data card purchase
at Rajkot . lohanagar( bhaktinagar) gujarat. There was customer care centre timing was 8.30 am
to 7 pm. But there was no staff at counters. I complain about that then i got answer that all
officers and other person will come at 10 am. and They came at 10.10 am. I give them written
complain regarding that then customer relationship manager replied me that only billing time
is 8.30...If he is true then why company make a note of customer care centre timing is 8.30 am to 7 pm. We get toooo much trouble for that. so kindly take some action even they didnt give me
reply again my written complain. so kindly do needful
how to communicate with customers. my mo. no. [protected]
kindly inform me status of my complain
even i mail my complain to higher authorities of BSNL. just one reply i got is that, we have forward your complain to gujarat circle. nothing else
thanking you
YOurs faithfully
Jayesh sanja

sir i lost my bsnl prepaid sim 3 days back. someone is misusing it, when i called at that no. someone answered but then cut the phone. please block my sim immediately so that no furthur misuse take place. i will do the complain in bsnl complai office meanwhile. my sim details are-
no.- [protected]
owner- PRITAM KAUSHIK
AIT PUNE

FOR THE LAST 20 DAYS OUR ABOVE TELEPHONJES ARE LYING DEAD . WE HAVE LODGED COMPLAINTS ON 198 A NUMBER OF TIMES AND ALSO GIVEN IN WRITING THREE TIMES WHICH HAVE BEEN DULY RECEIVED BY THE OFFICE GM . OUR COMPLAINTGS HAVE FALLEN ON DEAF EARS . TELECOM PEOPLE OF HARIDWAR EXPRESSED THEIR INABILITY TO SET OUR PHONES RIGHT . NOW WE ARE LEFT WITH NO OPTION BUT TO LODGE OUR COMPLAINT WITH THE DISGTRICT CONSUMER FORUM FOR RENTAL EXEMPTION AND COMPENSATION OF DISTURBANCE OF OUR MENTAL TRANQUILITY AT THE HANDS OF BSNL OF HARIDWAR . THIS IS THE QUALITY OF WORK OF HARIDWAR BSNL