Bharat Sanchar Nigam [BSNL] Complaints & Reviews

While I am trying to see the amount due in my for the month of Jun 10 in ID: APVM[protected] (tel:2734393) "No bill due" displayed. How will I pay unless the bill displayed by your website? I have registered and Login but I am failed to do so. I do not understand why the database of BSNL online is not updated. It shows some pseudo activities are practiced by the site. Why is always BSNL playing fun and gaining with the customer's emotion? Is there any end of the corrupted service? Is there any rule and act control over the issue? Or our Information Ministry is bowed down the head in front of BSNL?

dear sir,
i could not see my broadband usage due to not opening of bsnl site as mentioned in the subject, as a result i am unable to avail the service of broadband.

I want to register the complaint regarding Broad Band Connection in the Lord Mahavir Jain Public School, Ra Market, Ambala Cantt. Broad Band is not working and it does not shows the DSL light.Telephonic complaint already made in the BSNL office but of no use. So please solve the problem immediately as school work is badly affected on this account.

The web-site of BSNL www.selfcare.edc.bsnl.co.in is now not opening on browsing and no functioning well.

Dear Sir,

Pl provide PUK no. for my BSNL sim , sim no. is[protected].....and mobile no. is [protected] on name of Hariom tiwari..pl do the needful as i m suffering from this problem since last 3 days..

Today on 15 july 2010 , i Gaurav Singh could not submit my telephone bill...since Mr. Babu ram who was supposed to collect cash before 1 PM.... I was in the office at 12:15 but unfortunately found the concerned seat vaccant.I repeatedly asked every one in the office including SDO Mr. Rakam Singh but no one seemed interested in listening me.

I find it really hard to understand how Mr. baburam could leave his seat when he was supposed to be there.

To
The DGM, Broadband service,
BSNL, Calcutta Telephones,

Sir,
Sub: Very Poor connectivity and automatic disconnection of Broadband service.
Re: Telephone No[protected]
Ref: Letter dated: 07.07.2010, 12.07.2010 & 13.07.2010.

With reference to the above I am writing you as last hope before surrender of my broadband connection. Since 25.06.2010 onwards my broadband connection is almost dead. If it is connected by chance most surprisingly automatically disconnected within 5 to 10 minutes and unable to download and do other works. Telephone line is too noisy and not in condition to use.
I have visited Ranikuthi telephone exchange in every one alternative days and met all the officers including internal section, D.E External, PA to Area Manager, PRO and so on but my all efforts are in vain. It was revealed by the exchange it is happening due to external fault. On 13.07.2010 I met D.E. external and finally surrendered that he has almost 400 fault in line and unable manage even my case he cannot assure me when my broadband will get corrected.
I am totally shocked and surprised for this kind of feedback from a senior most officer. We are using BSNL telephone since more than 30 years and will be painful to surrender the connection due to BSNL inefficient manpower.
I am sending all correspondence letters as attachment. Hoping you will personally look into my case and arrange to resolve my broadband problems.

Regards
Narayan Chandra Sarkar
8/84A, NETAJI NAGAR, FLAT NO.7,
KOLKATA – 700092.
PH.[protected]
M: [protected], [protected]


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Dear sir,

Reference to the complains logged for telephone number[protected].
Sir, I have logged complains on no.198 three times the details are as under:
1. Comp. No. 14428 Dated 25.06.2010
2. Comp. No. 17623 Dated 06.07.2010
3. Comp. No. 17798 Dated 14.07.2010

But still there is no action taken from your department.
My telephone is dead from last one month. Bill has been...

My telephone number 2339974 is not working properly for the last few days. detailed complaints are like, It gives lot of noise, sometimes it will be dead, No ring sound, lot of complaints are being raised with bsnl servie reations officer& to cs care no 197 etc. , but not yet solutions , this problems are going on from last 2-3 months , but bsnl officers are not helping us .
today my line is completely dead, i am not able to use it ,
Req an urgent solution on it .
panab dhage
[protected]

I am totally disappointed with BSNL. Past 6 months my landline phone is not working and the complaint dept is least bothered to get it corrected.
Its a pathetic service from BSNL. They are least bothered about their customers. So many follow-ups have been done , but of no use.
If they continue such attitude and service, soon they will lose the customer base they have.
I will disconnect this service of BSNL; and move to some private service privider.
All the reasons are given why the problem exists but no one actually tries to solve the issue.

Pathetic service and hopeless BSNL.

My landline no. is[protected].

Contact Person : Triloki Nath Tiku.

Mail ID : [protected]@hotmail.com

I am a bsnl prepaid customer o[censored]p east circle. My number is [protected] which is purchased from Lucknow. I recharged my number with 98 recharge voucher on 10/06/2010 for one month gprs. In lucknow district gprs was works very well.then i moved sitapur(uttar pradesh east) ,here gprs stopped working. For last 20 days (11/06/2010 to 10/07/2010 ) it was remaining stopped.
So i could use gprs for 2 days only in rupees 98.
During this time i called the bsnl care for hundreds time and not get any satisfactory answer.
A senior excutive told that in sitapur district the quality of bsnl services were very down. So your gprs could not worked at all.
So i requested to take action on this problem.

Regards,
shyamkishor verma
mob-[protected]

I have installed GOD on free 30 days period on a specific understanding that GOD will be renewed only after my consent but contrary to business ethics GOD was renewed and I immediately requested for deactivation by email in May 2010 and informed them that I am leaving for abroad and may not be available for 6 months.
I have also disconnected the broad band connection
in May 2010 and opted for surrendering land line phone on safe custody for 6 months after paying the necessary fees.
I was shocked to see the bills of GOD in May and Jun bills.How they can bill me without broad band connectionThere was no bill for broad band connection in Jun bill.I am not able to take it with u in person as I am in abroad.Pl do not force me to make a complaint the higher officials and I am put into lot of hardship agony and mental torture for which u are responsible.I have complained to u many times and I got copies all mails sent to you.Pl cancel all the May and Jun bills and give credit wherevr I paid.Pl do not force me to take extreme steps.Please do the need fulI have installed GOD on free 30 days period on a specific understanding that GOD will be renewed only after my consent but contrary to business ethics GOD was renewed and I immediately requested for deactivation by email in May 2010 and informed them that I am leaving for abroad and may not be available for 6 months.
I have also disconnected the broad band connection
in May 2010 and opted for surrendering land line phone on safe custody for 6 months after paying the necessary fees.
I was shocked to see the bills of GOD in May and Jun bills.How they can bill me without broad band connectionThere was no bill for broad band connection in Jun bill.I am not able to take it with u in person as I am in abroad.Pl do not force me to make a complaint the higher officials and I am put into lot of hardship agony and mental torture for which u are responsible.I have complained to u many times and I got copies all mails sent to you.Pl cancel all the May and Jun bills and give credit wherevr I paid.Pl do not force me to take extreme steps.Please do the need ful.

B F Manoharan

To ,
General manager,
Bsnl, kalyan telecom (Maharashtra)
10 july 2010
from,
john Philip dsilva
holi, vasai(w)-401201 thane
Ph no-2320931
Mobile no-[protected]
Account no-[protected]
Customer id-[protected]
My landline phone is still dead inspite of complaining to every manager of bsnl for 1 month inspite of complaining to the 198 toll free number no one has bothered to even come and check.not a surprise I expected this kind of service from bsnl.but I will write this complain on every blog on the grahak manch website .
As I told my father has been operated for heart pacemaker and he cannot use mobile phones.so when he is sick landline is the only means to contact me.if there is medical emergency and he cannot contact me I will hold bsnl responsible for this.

Respected sir,
I john Philip dsilva want to lounge a complaint with you since my land line telephone for bsnl landline is gone dead for last 28 days . The complaint is already registered on the call centre as well as the 198 number for almost 28 days now .After registering the complaint on 198 number also no one comes from bsnl to help it is not only this time but every time I register a complaint on 198 number no one from bsnl is bothered ro even check . but if you give 50 rs to lineman the work is done within a minute. previously there were a few of my neighbours also had their phone dead like me for 28 days but now their phone is working. Because they had complaint to the general manager of bsnl through internet. But my phone is still not working. I am a retired government employee and my age is 75 now and also I have been operated for heart surgery (pace setter)for 10 years now. So my doctor has told me not to use the mobile phone. I can only use the land line phone as per doctors instructions. But bsnl phone is always dead in my house my son goes to work for night shifts god forbid if I get an medical emergency in night time I have no means to contact the doctor in the night. I also give good business to bsnl since my bill is always more than 900 rs per month. And I have always pay my bills on time so I don’t understand why when my phone line goes dead it is not repaired on time. The workers or line men from bsnl come and tell me that it is a technical fault from the exchange and go away and never come back. I am a senior citizen of india who has retired from mazgoan dock ltd company that was also a central government company but I never worked in this manner I always did my work sincerely.
I don’t understand what is wrong with all the government companies that is why all the private companies are taking advantage of it and there will be one day when all the government companies like air india, bsnl will close down. So this Is high time to take action and tell your workers to be on their toes or else they will be left with no job on day. I think since my phone is not working for almost a month now I should also not be charged for my monthly bill. I will also forward this complaint to grahak manch (consumer forum)from my side to get a immediate reply.
Hope so bsnl will help atleast this time.

sir i book the telephone with broadband connection, i got connection with piecewire two joint wires in my home. but afterwards i known the poor phone wise disturbance when i attend the calls and make the calls time. and i enroled the complaints to bsnl customer care no.s and email but till they not change the wire, employees doing this work but bad name to bsnl company till they not at respond the my mail and change wire please make necessary arrangements my phone no.[protected]

Hello sir myself abhishek garg from gwalior,
sir maine bsnl tunes ki website (http://bsnltunes.bsnlumw.com:21000/)par mere mobile ([protected]) ka reg. kiya tha jiska main password bhool gaya hun than forgot password ke through bhi try kiya tha but wahan par meri dob match nahin ho pa rahi hai to meri aapse ye request hai ki mujhe mere mobile number or mere e-mail par mera password send karne ki kripa karein. Maine es baare mein customer care par bhi kai baar above 1 hr tak discuss kiya hai bt finally vo mujhe satisfied nahin kar pa rahe hai main jo bhi complaint karta hun mujhe sirf ye answer milta hai bsnl mein call karne ke liye dhanyabad magar meri problem solve nahin ho pa rahi hai to main aapse final request karta hun ki mujhe 48 hours ke andar meri problem solve kar dene ki karipa kariyega kyunki main consumer form ka member bhi hun jisse mujhe wahan complain karne mein bilkul bhi prob nahin hogi...

thank you

abhishek garg
gwalior (mp)
[protected]
[protected]@gmail.com

I Prasad Adwankar had submitted an application for surrender of landline no. 2605697 and refund of deposit on 7th January 2010. Sent several mails to circle office and Ambernath office and BSNL office in Kalyan. None of the BSNL officials has an answer for the prolonged delay in refunding the deposit money. All that they say is that a new system is installed and hence the delay.

We are only wondering whether we will get the refund at all at this rate. Off late they are not picking up phone calls. It is really a pathetic state of affairs where no one is answerable to the customer who is just helpless and has to tolerate these authorities.

Ambernath says it has gone to Pune who say its in Kalyan and Circle office says Kalyan will do the work who are totally silent. These officials are not even prompt in replying to mails. what use is mail ids helpline nos etc?

I came to know form BSNL CC that they provide a GPRS plan of RS 18 for unlimited GPRS usage per day. To Activate this plan they ask to sent SMS with format GPRS 18 to 53733. But when i sent sms to 53733 i get a immediate relay the format is wrong. Again i try other format GPRS18 then also i get same replay. Then i try to contact Customer care executive but i don’t know what is the problem their error or network busy i am not able to talk to CC executive. One day i try to contact CC from morning to noon at last i get CC executive and he gave me same sms format then he take a complaint. But till now i did not get any response or plan not yet activated.

My internet is not working for the past 15 days and a compaint was registered against the same with the
BSNL. I am suffering a huge loss to my busniess as i am completely dependent on the internet facility
so its requested to redress the issue

Phone Number: 2627254
Name: Rajeev Alhu Walai
Address: #37 Sector 41 B Village Buterila
Chandigarh

Respective sir, We bsnl mobile custmers in Dhundalwadi area are geting very iregular network coverage. Dhundalwadi is the only bazar place with bank, hospital and some government offices,school, police outpost on Natiol highway 8 in this large rural area. We have got a bsnl mobile tower near by.We gets strong signal generaly but WHEN ELECTRICITY LOAD SHEDING STARTS WE LOOSE NETWORK COVERAGE.And if load sheding starts at evening then we loose network for overnight and even when electricity is restored. Sir why power generator is not used ? Or if this 'no network' condition is created purposly to benifit other private mobile service provideres? Please take necesary steps to ensure regular and uninterupted network coverage to your custmers. Thank you ! Mr.Vinod D. Email id - [protected]@yahoo.in

Hello Sir,
This is to inform you that my telephone remains out of order most of the time. Its the problem with all the connections from our sub-exchange.

My telephone number is [protected]
Sub-Exchange - Ichhapur
Exchange - Durgapur

Inspite of repeated complaints, the service has not improved. It remains out of order for days, then after the technician comes, it becomes ok for few hours and then the same problem continues.
I pay around Rs. 800 - 1000 as bill to the BSNL on bimonthly basis. This type of service is pathetic to say the least and its causing a lot of harassment to us.

I will be grateful if you kindly look into the matter.