Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am Rajesh Ratan prepaid consumer of BSNL. my BSL prepaid no. is [protected]. on 24 jun 2010 they deducted around 30 Rs & 25 jun 2010 they deducted around 30 Rs from my account for that service(MVDO service) which was not activated my me. i called at 1503 & told the customer executive about deduction. he said it is right deduction. i told it was not activated by me but he was not ready to accepted then i asked about deactivating process. he said go unsubscribed the service. & return my money. it was not happened 1st time with me. so i want to take llegel action against them. my email adress is [protected]@gmail.com &my new contect no. is [protected]. & unsubscribe mvdo Service

DEAR
SIR/MA'M
MY SELF RAJ KUMAR YADAV I AM A USER OF BSNL CELLONE MOBILE SERVICE AND NUMBER IS "[protected]". I WOULD LIKE TO LET YOU KNOW THAT ON 30- MARCH 2010 I HAVE GOT A MESSEGE FROM THE CENETR NUMBER "[protected]" OF COMPANY THAT "THANK YOU FOR SUBSCRIBING SM PAK.YOU BEEN CHARGED RS 8/- PER WEEK AND THE SAME AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT AND THE SAME MASSEGE I RECIEVE ON 02- APRIL-2010 AT 12.38 AM ABOUT 17 TIMES AND RESPECTIVELY RS 144 HAS BEEN DEDUCTED FROM MY BALANCE WHILE I HAD NEITHER GOT ANY CALL FROM COMPNAY REGARDING THIS SERVICE NOR I HAD MADE ANY SUCH REQUEST BUT THIS FACILITY WAS AUTOMATICALLY ACTIVATED ON MY NUMBER BUT I DO NOT AVAIL IT EVEN A SINGLE TIME. I CALLED AT BSNL CALL CENTER ON 06-APRIL-2010 AND THEY GIVE ME DOCKET NUNBER "6160627"FOR COMPLAINT BOOKED BUT AGAIN AFTER ALL THE FOLLOWUP I DID NOT GET ANY FURTHUR INFORMATION REGARDING MY COMPLAINT.THEN I GOT A NEW DOCKET NUMBER "6236269" FOR COMPLIAINT BOOKED ON 14-JUNE-2010 AND SINCE THAN HAVE CONTACTED TWO TIMES REGARDING THIS PROBLEM BUT THE CUSTOMER CARE EXECUTIVE IS NOT ABLE TO TELL MY STATUS. PLEASE DO THE NEEDFULL

Dear Sirs,

With great regret i would like to inform you that i am completely sick and tiored with the disgusting services of our BSNL land line services. Every month my land line remains out of order for 25-20 days, moreover we dont get any response even after repeated reminder to the PG Cell.

Kindly look into the matter at the earliest

Regards

Surajit Acharjee
email: [protected]@gmail.com

I WOULD LIKE TO DRAW MY ATTENTION TO ALL THE CONCERNED OF BSNL POST PAID GPRS BILLING PERSONNEL OF BALAGHAT TELEPHONE EXCHANGE,
THAT MY BILL ACCOUNT NO[protected] FOR POST PAID MOBILE NO [protected] IN THE NAME OF RAFIQUE MOHAMMED KHAN FALLING UNDER MALANJKHAND TELEPHONE EXCHAGE DISTRICT BALAGHAT M.P.
IN MY TELEPHONE BILL I AM GETTING THE GPRS MONTHLY CHARGES OF TWO PLAN IN ONE MOBILE PHONE NUMBER.INSPITE OF REMINDERS ON PHONE AND ON THROUGH EMAIL AND ON DIRECT TALK WITH THE OFFICER CONCERNED.
MY PROBLEM HAS NOT BEEN SOLVED. BSNL BILLING SECTION REGULARLY DOING THE SAME MISTAKES FOR THE LAST FOUR BILLS. NEITHER BSNL IS RETURNING THE WRONGLY CHARGED AMOUNT NOR CORRECTING IN THE REGULAR BILLS.
IT IS HIGHLY IRRESPONSIBLE METHOD OF BILLING IN THE PART OF BSNL
.
RAFIQUE MOHAMMED KHAN
C-43 MALANJKHAND, BALAGHAT M.P.
CHIEF MANAGER
MALANJKHAND COPPER PROJECT

Bill for my telephone was paid on the due date by ICICI bank bill pay system and the amount deducted from my account. today morning BSNL cut my outgoing calls because the local office do no get such payments and only the Trivandrum Office get it. I cannot call even their customer care number from my cellphone for their fault. What a customer friendly organisation

This is sriramwith TELEPHONE NUMBER:[protected] ,am a value added customer of bsnl.I applied for plan change from 500C plus to 625 unlimited plan on may 20th at swagatham services ie,by calling to 1500number and the Customer care executive gave me the requuest number as:962760 and told that it will be effected frm 1st of june,but till date it was not effected and still continuing in 500Cplus only ,unknowingly about this issue I made a download which was more than my limit.So please record my complaint and do justification

I HAVE 2 PROBLEMS WITH MY NET CONNECTION.

1.MY NET CONNECTION AFTER BEING LOGGED IN TRIPS AND REDIALS AGAIN BETWEEN WORKING. SOMETIME IT MAY ALSO BE DISCONNECTED AND DOES NOT SHOWS IT ON THE ICON SO, THE SITES MAY NOT OPEN AND ERROR MESSAGE FLASHES RELOAD THE PAGE AT THAT TIME WE HAVE TO DISCONNECT THE LINE AND RECONNECT IT AND WE LOSE DATA WHILE WORKING. THIS IS HAPPENING SINCE LAST ONE MONTH.

2.VERY FREQUENTLY AS IN WHEN WE OPEN ANY PAGE THE SITE NAMED "http:/www.motive.bsnl.co.in" OF BSNL KARNATAKA AUTOMATICALLY OPENS.

KINDLY RECTIFY IT IMMEDIATELY

MANISH TANDON
FLAT NO. 204,ANAND VIHAR APARTMENTS,
PARVATI BAGLA ROAD,
TILAK NAGAR,
KANPUR.

PHONE NO. [protected], E-MAIL- [protected]@gmail.com, LANDLINE[protected]

I, J.SRIKANTH HAVING BSNL LAND LINE CONNECTION OF NO. [protected] residing at MOGAPPAIR -WEST,CHENNAI paid MY BILL AMOUNT Rs.856 twice through internet as well as by cheque against for the months of FEBRUARY & MARCH 2010. Request concerned authorities to adjust the same in subsequent bills.
THANKS & REGARDS
J.SRIKANTH.

Respected Sir,
This is ramesh having telephone number[protected] my broad band connection is not working since one and half month i have informed about this to the concerned BSNL officials but they didn't rectify the problem and i have received the telephone bill. Please inform to the concerned to rectify the problem at the earliest. I would be very great full to you

Yours Faithfully,

RAMESH SANGA
telephone no[protected]
customer no- [protected]

Respected Sir,
I had applied for new telephone connection. New connection has been provieded by BSNL Kalyan (west) on 18/06/2010 but still it is not activated. Please inform to the concerned to activate telephone connection at the earliest. I would be very greatfull to you

Yours Faithfully,

Dinesh Sonawane
customer id- [protected]
Order No.[protected]

sending herewith a ststement on bills raised by BSNL against CDMA data card having phone no.[protected] in favour of me from the month ofits installation i.e. December'2008 to June'2010. It may be observed
that though the bill was manualy recasted by the Custome care centre at Hare Srteet in the month of May'2009, yet the recasting has not
been uploaded in your biiling system, as a result the bills issuedafter May'2009 are having discrepancies, so far outstanding amount is
concerned. I would request you to please recast the outstanding amount after verifying the datas, availablein the enclosed statement, so that from the next month I can have fresh bill without the outstanding amount.
Hope my grievance on billing system will be redressed at the earliest and I will not be forced to knock the door of other forum to sort out
my grievance.

Thanking you

Deepankar Chatterjee.

Details of Bills received & paid on account of CDMA (Data Card Service) telephone no.[protected]

Bill no.& date Billing period Bill amount (Rs) Payment due date Payment made on Amount paid
(Rs)
[protected] dated 4.1.09 18.12.2008 to 31.12.2008 101.00 30.3.2009 - -
[protected] dated 4.2.09 1.1.09 to 31.1.09 326.00 9.4.09 4.4.09 326.00
[protected] dated 4.3.09 1.2.09 to 28.2.09 550.00 6.5.09 - -
[protected] dated 4.4.09 1.3.09 to 31.3.09 771.00
Revised to Rs.445/- by Customer care/Hare Street on 1.5.09 14.5.09 1.5.09 445.00
[protected] dated 4.5.09 1.4.09 to 30.4.09 666.00 30.5.09 30.5.09 221.00
[protected] dated 4.6.09 1.5.09 to 31.5.09 887.00 29.6.09 30.6.09 221.00
[protected] dated 4.7.09 1.6.09 to 30.6.09 442.00 29.7.09 31.7.09 221.00
[protected] dated 4.8.09 1.7.09 to 31.7.09 442.00 29.8.09 31.8.09 221.00
[protected] dated 4.9.09 1.8.09 to 31.8.09 442.00 30.9.09 - -
[protected] dated 4.10.09 1.9.09 to 30.9.09 663.00 29.10.09 4.11.09 442.00
[protected] dated 4.12.09 1.11.09 to 30.11.09 663.00 30.12.09 22.12.09 442.00
[protected] dated 4.1.09 1.12.09 to 31.12.09 442.00 25.1.10 3.2.10 221.00
[protected] dated 4.2.10 1.1.10 to 31.1.10 442.00 1.3.10 2.3.10 221.00
[protected] dated 4.3.10 1.2.10 to 28.2.10 442.00 30.3.10 23.3.10 221.00
[protected] dated 4.4.10 1.3.10 to 31.3.10 452.00 30.4.10 7.5.10 221.00
[protected] dated 4.5.10 1.4.10 to 30.4.10 683.00 31.5.10 26.5.10 231.00
[protected] dated 4.6.10 1.5.10 to 31.5.10 462.00 30.6.10 22.6.10 221.00

Dear Sirs,

I have registered for a BSNL Brand Band Connection with telephone to my residence on 26.05.10 vide registration ref. AN 52287830 dt. 26.05.10. When I was enquiring for the delay in installation, concerned officer informed me that the facility was not avilable at my area (Canal Bank Road, Gandhinagar, Adyar). My house is surrounded by educatinal institutes and shops etc. who have been provided with BSNL telephones. The officer also informed me to wait for some time and promised they could arrange early installatin of phone and BB connection. Till this time the telephone connection is given to my house.

Surprisingly, today I have received a bill for Rs.558.00 bearing number [protected] dated 12.06.10 for the telephone no. 24420661 which was said to be installed on 31.05.10.

Where was my Brand Band and Telephone connection installed and for which the bill was sent.

The concerend departmental personnel could look into this and ensure the BSNL Broad Brand with telephone connection is provided to my house.

Thanking with warm regards,
Louis.

Sir,

It is very painful to see the services of BSNL. I had applied for BSNL new Land Line
phone connection on 26-FEB-2010.and deposited the due amount Rs 500/- for
registration on same day(Demand No :-[protected],phone No 2520961). After waiting 1 month I did not get any response from telephone department side. I went there and ask for reason . They told me that your connection attached to wrong exchange(Laxmi Road exchange). and need to reallocate new number(because new exchange Patel Nagar).waiting for next 2 month they had installed b phone and gave new number[protected].Told this phone series did not have internet connection. while I had already told them that I need internet on that connection. They again said New Number will allocate for internet connection.Still this issue is pending.I met concern officer several time but no fruitful result . I have no idea where to register my complaint.

From: Benney Augustine
Sent: 16 June 2010 08:17
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'; '[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'
Subject: FW: Service par excellence

Sir,

The only response on my below transaction was a phone call from a BSNL official (who is not ready to divulge who he is or which office he belongs to) as to whether I have made any complaints. He also told me that he is not going to lose his job because of my complaint!!

From the very next day onwards my land line of below reference started having all sorts of problems. Earlier I was having only a periodic but chronic interruption of the broadband connection. Now the dial tone is only sporadic and there is lot of disturbances causing voice distortion to the extent of inaudibility and naturally the net connection has totally stopped altogether.

Why should I not take this for a retaliatory indulgence form the local BSNL!? I also do not mind taking the services from other private providers if you are not able to help me.

Hoping against hope for your intervention one more last time.

Benney Augustine

From: Benney Augustine
Sent: 27 May 2010 07:29
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'; '[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'
Subject: Service par excellence



Respected Sir,

I have a very long standing relationship with BSNL and I subscribe to CELLONE with JODI PLUS, IP TV and a HOME 500 broadband connection, in addition to the landline.

I am experiencing a chronic issue with my broadband, which is extremely annoying and inconveniencing. It gets disconnected and reconnected frequently and without any sequence. This issue is going on since October 2008 with me making formal and informal complaints to the concerned, but to no avail till date. The concerned DSL section would rightly say that their area is alright and that the problem lies with the cable section since the SNR value (upstream) at user end is hardly 7-8 while the same at exchange is 16-18 plus (poor my IP TV). In spite of them checking the cable many times, there is no improvement for the SNR value for the past one and a half years!!

I must add that I am permitted this luxury of repeated attendance only because of a friend of mine with the local BSNL office. However, I am still left to live with my chronic issue o[censored]nsteady connectivity and the concerned office keeps quiet doing nothing. This is unsolicited for from the great monolith BSNL, especially in the current scenario of global outlook for sustainability.

I take the freedom of encroaching onto your precious time because I am sure that one word from a high official of your status would solve this issue permanently without further delay.

Thanking you.

Yours sincerely.


Benney Augustine
Tel:[protected]
Trikkakkara
Ernakulam SSA

My telephone number is[protected]. I have been paying for broadband internet facility eversince it was introduced. The quality of the product is very inconsistent; more importantly, the quality of service is most obnoxious.
I have hundred instances of improiper information, interference by a company called mytv who provide IPTV etc but I will give the latest instance.
On 18 Jun 2010 I noticed that the internet connection was erratic and lodged a complaint (docket no. 0610/1922). On monday (21 Jun) morning, I enquired about the status of the compalint and was told that it will be attended to, possibly by evening. In the evening I called the callcentre again and I was told that the complaint has been closed!!!! I was livid and so a fresh compalint was regiostered (docket no. 0610/2154). Till now, (22 5.15 PM) nothing has happened. I enquired and was told that I should enquire with my nearest telephone exchange. I said why should I jkeep a tab of which exchange is servingg me etc. it is for the call centre to know that; he asked me to call 1500 to know about my exchange and then I should call the exchange to know the status of the complaint.
This is frustrating. I want to support stet owned enterprises; I have BSNL landline, BSNL mobile and BSNL broadband; but this kind of qulaity is cauding me loss and will drive me out.K V Sudarshan; [protected]@gmail.com

Dear Sir,
I purchase new Mobile Sim (BSNL) Pay Rs. 20/-. I want to know that First Recharge Vaoucherb (FRV) amount from. Therefore, I call[protected] one lady recd. my call , I asking her from which amount to recharge . She roodly given answer that, " You must to come here and no reply on phone " I againe requested but she roodly againe reply No any information on phone, you must come here for any quiry. She not given her name, I am singal lady in this dept. You can complain against me any were, I am not bother about.
I reuested to you , please take action against her, so that no suffer any other customer.

Our BSNL Landline no. 26127273 was locked by us some 15 days ago, as we were travelling outstation. Somehow, now we are unable to unlock it, even after putting the specified code.

What can be done to unlock it?

Please send your representative to check.

Thanks,
Beena Nair
[protected]

Your serviceman just handover instrument to us & promise to come soon but unfortunately one month has been passed.In telephone bill,modem amount is added witout any connection.
I requested to CCA but all in vein.
I want to connect it atleast once
My phone no.[protected]

sir, my mobile no.[protected] sim is blocked, please activate at your earliest.

Kind regards,

Mumthaz

Dear Sir,

Wish to bring your notice , BSNL- telephone exchange of Kamalanagar by department of Bangalore telecom district is violating all kind of environmental acts since it is commissioned.

The noise levels are so high it is impossible for people leaving adjacent to live peacefully.

Residences sleep and children studies are thrown out of gear since years even after complaints to BSNL head India operations.

Generators of exchange while running produces sound levels as high as 80 to 90 decibels where in it has to be 40 decibels as per govt of India environment acts

Also air condition plants working 24 hours a day throughout the year produces equally bad sound levels of 80 to 90 decibels.

Request for stringent action against responsible officers in violating environmental acts of the country ,and to set right whole system as per norms.

It is suggested to shut down the operations until such measures are taken.

Please allow people to live peacefully and set the standards for others to follow environment rules.

Regards