Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam

I, Neeraj Kumar Garg phone number[protected], Bathinda , Punjab , having broadband service from approx. 10 months and landline phone from over 6 years and i paid off full amount in advance for the Modem. Since i got your service i used to have approx 1400 Rs. unlimited Plan which i had to transfer to low speed which costs approx 700Rs Per month because of on going internet disconnectivity issue. Everytime we have to complain between your landline and internet broadband service complaint center. I was in india for 6 months when i made multiple complaints to your Center located at Gole Diggi Location, Peeli Kothi at Thandi Sadak and also at Main Exchange near Court at Bathinda City Punjab. If you can't trust please check out your complaint record I am sure you will have in your database because of complaints are being recorded on to IVR.

Most of the time they said we had to change the wiring which they did or had to say its not working due to some Maintenance or difficulties. And on top of that some of the engineers i dont know where they are getting knowldege told my wife to not to turn on the Modem when they don't use it otherwise it won't work properly. I dont understand the fact how the heck a datacenter can work 24x7x365 continuously turning on all of the Servers, Routers and swtiches. I am working also in a Datacenter in Canada, for me if i would be an illetrate or uneducated or non-technical person, i can take the crap whatever your engineers they told to a customer. Being a customer i dont expect we get this kind of service every day even you are not able to access internet 30 min in a day out of 24 hours. If thats the best service BSNL is providing then why would we have to pay full bills. Same story again and again Yellow light blinks on and does not stable, means you dont get internet connectivity at all.

Its a hassel to going back and forth between landline and Broadband service customer care.Because landline customer care says , phone is working fine nothing to do with the internet. and broadband customer care they say if there is no phone service internet wont work properly. We are not damn crazy, thats the way internet works atleast in india.

Would you please give me the specific reason beyond what technical staff stays " Internet wont work properly if you turn on Modem continuosly" Is there any Rules and Regulations which specifies Modem does not stay turned on for 24 hours. Now its third day i am not able to speak to my wife on internet!

Please get back to me if any one of the GM or Manager can, who is atleast technical in Punjab terrotairy or have time to discuss this matter or troubleshoot the root cause to provide the best solution.

Thanks & Regards
Neeraj Garg
[protected]@gmail.com
[protected]
[protected]

MY TELEPHONE NUMBER IS[protected]. IF THERE IS RAIN, NO INCOMMING OR OUTGOING CALLS ARE NOT GETTING.

Everyday 5 rupees is dedcucting from my mobile. I have been calling the customer care since a month. Nobody is responding properly. A complaint is also raised on 13th sep. But, till date no response. In addition to this, the people who was handling the call was putting me on hold for more than half an hour and disconnecting the call. I am very much frustrated with the service provided by BSNL support. Please consider this case and do the needful. My problem is still unsolved.

Thanks
Giri

I lost the bsnl portal user name and password.

i have got the dataone webmail active.
plz send the details to [protected]@dataone.in

Don't send any type of massage from wap.bsnl.mauj.com to my mobile no [protected]

I an unable to see my usage for the september month.

we are family holder and from this week we r getting blank call on our landline using slang words we tryed to findout the phone no from which this all call are coming they didnt told so please halp me out.

Resp. Sir/Madam,

Since 2nd September 2009 my bsnl broadband connection is not dead. Frequntly i complained
to bsnl customer care no but no action has been taken till date. Even so manytimes no one is
responding my phonecalls. I am fadeup with this broadband connection. Even i personally visit
nallasopara bsnl office to complaint about it but all in vain.
So what should i do to solve my problem since one month.

Sir,
I purchased a bsnl huawei data card modele325 on 17. 7.2009 from Bokaro BSNL office.Iam not satisfied with speed of the card as it is very dificult to open many web links .I therefore request you to take the needful steps.
Thanking you,
Ajit

In our area that is Frank Pinto colony Govind Apts. (Upnagar Nasik R'd),
I Log the complaint ones a day in 9 times but after one day BSNL Technician came & he create manual dial connection, when i dial connection after 5 to 10 min Generic host error is coming I connect directly though Ethernet connection was getting. but again speed is very poor but error is not coming. Is connectivity problem. We receive only 10-25 kb for few minutes’ rest of time no signal. Please do the needful, I know there is no meaning of these...

SIR/MADAM
I AM A POST PAID CUSTOMER IN 225 PLAN AND GPRS 199PLAN. MY COMPLAINT IS SLOW SPEED GPRS I COMPLAINED SO MANY OFFICERS IN BSNL BUT NOBODY TAKES INTEREST TO SLOVE MY PROBLEM PROPERLY MY DATA DOWNLOAD SPEED IS 1.5 KBPS SOME TIME IT WILL COME 3 KBPS BUT RARELY
THEY KNOW SOME PROBLEM IS RUNNING IN GPRS BUT NOBODY TO RECTIFY CLEARLY
STILL I AM WAITING SOMEBODY WILL HEAR MY REQUEST MY PLACE IS VARANAD IN CHERTHALA SECTION
THANKING YOU

SIR, THERE IS WAP SERVICE WHICH HAS STARTED BY OWN ON MY CELLPHONE [protected] FROM 58888 AND AFTER REPEATED REQUEST TO CUSTOMER CARE THEY ARE NOT STOPPING IT MOREOVER AS PER THERE DIRECTIONS I AM SENDING SMS TO 58888 FOR UNSUBSCRIBE BUT EVERY TIME THERE IS DEDUCTION OF Rs. 1.50/- BUT NO ACTION IS TAKEN TO STOP AND EVERY TIME THERE IS DEDUCTION OF MY AMOUNT. REQUEST TO STOP THIS SERVICES WITH IMMEDIATLY EFFECT.

my prepaid cell no is [protected]. I do not want ring tone. BNSL is telling how to cancel it. Can BSNL cancel it

when i use internet of bsnl, it is too slow and take near two minutes to open a web site.

Dear Sir,
This is Manas Pattanaik from Bhubaneswar, We used BSNL land line from last 10 years. Recently we used the BSNL land line no[protected]. Now we have shifted our residence on June 04th 2009. On 15th June 2009 we deposited the form for shifting the Land Line to our new address. One month passed Land Line was not shifted, then I follow up with concern JTO Mr. Pradhan ([protected]) of BJB Nags Exchange about shifting. Every time he told we will do it within 2-3 days but nothing happened for another 15 days. His reply was, we have to laying cable & our contractor is not free to do this. Then I contact SDO Mr. Padhi, he told the same thing but give a sugestion to use a WLL until the Land Line is connected. After 10 days of deposited the form of WLL we got the WLL phone. But on Aug 17th that WLL phone outgoing is barred. Till that day we did not received the bill at all, for this again I contact JTO Mr. Pradhan, he told nothing to worry we will connect the Land Line. After few days cable was laid upto our residence wall where we have the point without connection. Then for connection of Land Line I regularly follow up with Mr. Pradhan, every time his answar was we will do it tomorrow dut his tomorrow is never comes. Then on 22nd Sep 2009 I met with SDO Mr. Padhi at his Office & he assure that any how Land Line will be connect on 24th Sep 2009 that means today. Today nothing is happened, so I went to BSNL Office to meet Mr. Padhi but he was not in the Office, so I met JTO Mr. Pradhan again he told me the same thing that they will do it tomorrow. For this reason only I mail today to solve this problem.

The telephone is in the name of Sarat Chandra Pattanaik my Father who is retired Sate Govt. Officer. Telephone no is[protected] I also plan to take BSNL Broadband after shifting the Land Line but due to this attitude of BSNL Officers I think not to take BSNL Broad Band at all.

Now I think due to this attitude of BSNL officers lots of people prefer to use other company's Land Line or Mobile Phone. I am also using BSNL post Paid Mobile for last 8 years & I am satisfied with this.

Your early respone is awaited.

Thanks & Regards
Manas Ranjan Pattanaik
Plot no -58, road No - 3,
Gangotri Nagar,
Sishupal Gargh
Bhubaneswar - 751002
Mobile – [protected]

Activate DND is of no use.I activated it many times by START DND, still i am receiving the sms.
so, i myself did PDNC through http://pdnc.bsnl.co.in/registerPhnNoforDNC.aspx
This is also not working.
<snap>
Phone Number Registration Date Status - BSNL(PDNC) Status - NDNC
[protected] 9/8/2009 12:05:24 PM Registered Data not sent to NDNC yet


Now i am fed up with this. Thinking abut changing bsnl to some effective service provider.

Sir,

I have a BSNL Prepaid Connection with Mobile No. [protected] from Dehradun Exachge. The caller tune service was activated on above mentioned No. The caller tune service activate in my no without any prior information. Rupees 37.00/- were dededucted for the same. I tried every possible measure thorugh phone and SMS to get this serivce deactivate but did not get any positive response from your customer care executive. I therefore request you to kindly prompt action from your side on my complaint. Kindly deactivate the caller tune service and refund Rs 37.00/- which was deducted from my account as soon early. I will be greatly obliged.


Required details are mentioned below.

My connection - Mr Manoj Kumar
Mob. No. :- [protected]
BSNL Compliant No. : H[protected] and 6010197


yours truly

Manoj Kumar

My Telephon number is[protected]. My Broadband Internet connection doesnt work most of the times and it has been totally dead since Last 2 weeks, My Numerous complaints to the the BSNL customer service has not helped in anyways. Everytime I call up the Customer service center am provided with a Ticket Number and am really Interested in knowing if anybody really works on those Ticket numbers. It is very annoying to know that the BSNL is not able to restore my internet connection since last 2 weeks instead of it being a very minor problem

Shim card lost. Kindly dont send the bills against the No.[protected] and cancel the number.

Dear Sir,

We have existing BSNL land with Tel No[protected], at H.No 13-6-434/D/64, Jyothi Nagar, Golconda post ,Hyd -8, .We had a fecility of caller identification for the last 7-8 years. Now it is not working and there is a problem in the instrument also.Please restore is immediately.

D.Uma devi,
Mobile : [protected].
H.No 13-6-434/D/64,Jyothi Nagar
Hyderabad-500 008
Land line BSNL:[protected].