Dear sir,
i draw your very kind attention towards lazyness of B.S.N.L. LUCKNOW employees.
(1) I cut the broad band connection of B.S.N.L(500/-RENTAL PLAN)on 29-08-08, and take a w.l.l.connection of b.s.n.l..
regarding this i had done all the paper work.
(2)But b.s.n.l.unneccerily sending me the bills, first few months i think this is my monthly telephone bill, but when i saw same amount bills coming again and again, when i contact local telephone exchange(chandan nagar), they told me this is due to "your broad band is not cutted due to some official resons, then they cleared the amount in the latest bill(the money excess taken from me) and said that they write my phone no. in the diary, in future you are (suman chaturvedi) bother about that, some 295/-rs remaining are adjusted in next bill.
(3)Again the efficient employees of bharat sanchar naigam limited, lucknow, send me the bill with the same mistake, they add the broad band charges.
(4)I am a senior citizen with diabeties and blood pressure like disease, this is not possible for me to run again and again for the same cause, in which i am not guilty.
This time too i try my level best but frustrated by the working of b.s.n.l.lucknow, chandan nagar, and decided to mail, if no one is ready to my voice this time i am ready to disconnect phone.
mrs suman chaturvedi
phone no.[protected]
h.no.559 kha/218, srinagar
singar nagar, alambagh
lucknow(u.p)
p.c.226005
Aug 13, 2020
Complaint marked as Resolved
I have applied for a new telephone connection at vasna, ahmedabad exchange 20 days ago.We are given tel no. 26823797.We have repeatedly visited vejalpur office but the response from bsnl staff is really disappointing.They are forcing us to take WLL line which is not working well in that area.In that area many peoples are having WLL but all are suffering from poor conectivity etc.Apart from that, I need to use internet also.I requested for the landline but there is no response from anybody.Now they are asking us to take refund instead arranging landling for the customers in that area.
I request to do the needful in this context as early as possible.
Request also to counsell Vejalpur BSNL staff to behave in a better way with the customers.
Thanking you in anticipation of positive response.