Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL Land Phone — IMPROPER BILLING

After several times of complaining against the improper billing to my local exchange BSNL is sending bills to my house. the telephone connection is dead from 15 months but they are sending bills every month. they have also send me a lawyer notice to pay the bills which i have not consumed.

BSNL Landline — IMPROPER BILLING

Hello sir iam from chennai kk nagar i own a telephone number 23716634 iam using it for past 10 years still now there is no problem only this i face a great ship of problem is that iam not using it and i have given for a plan change first it has been for 495 i have changed to sulbh monthly 99 incoming free plan where there is no usage of my landline phone but i dont know why the billing has been done in the previous monthly plan and they have not changed my paln that too when asked the persons in kodambakam telephone exchange they are just shouting and there is no response and that too the landline phone is not not working for more than 4 months when asked the person still they wanna pay the montly rent then only they can attend the fault is seems

Lets be a who wants such a wasteful and fraud government coneection its better and best go for private where they give many offers and that hoo best pland but not a cheating central government but still this thing being settled iam not going to pay the bill it a promise lets the tellephone department suffer

I think government making or collecting this sort of malpractice money for thier election its a free of cost no

I am bsnl consumer since last 15 years. i have bsnl land line, Broadband, 5 cellphone connection . Last year my LL phone shifted & after that i have change my postal add but since last year i have n't recive my teliphone bill. Every time I have to contact for bill at you exchange & I paid . this month I have n't receive bill & my phone out going is disconnected . For bill I have several time requested but i have not receive timely. this is my last complain to you after that i will request for disconnect my all bsnl connection & i will opt other company

I have not received landline and broadband bill of [protected] of last month's till today

My mobile no. is [protected]. I am from yamuna nagar(haryana). Few days back unneccessarily caller tune had been activated in my number although I have not asked for that. Now after calling to the customer care ([protected]), they are telling it is not possible to disconnect it from their side and I have to send a sms typing UNSUBSCRIBE to 56700. Even after sending the sms my caller tune is not removed. Even if I have not asked for that why should I have to disconnect from my side? and after 30 days automatically amount will be deducted from my account. I want to close it as soon as possible.

sir,

Please remove the caller tunes from the mobile no - [protected](bsnl Cell One Prepaid). Please do the needful.

Regards
Smitha

sir,

I own bsnl prepaid connection no [protected]. I get model from 58888 for which I have not subscribed, but they are deducting money from my account. I tried to send unsubscribe sms but it was not accepted.Please do the needful

sir,

I own bsnl prepaid connection no [protected]. I get sms hot model from 58888 for which I have not subscribed, but they are deducting Rs 30/ month from my account. I tried to send unsubscribe sms & Comlain BSNL office but it was not accepted.Please do the needful

Regards
Narender Kumar Swami

Stopping Exploitaton of subscriber from unsolicited services wthout giving any method of declining must be put into category of fraud and responsible authorities must be penalised, I see no reason that the unsubscribe option should not be given with activation notice and the method is equally prominently publicized on bsnl site under trouble shootin heading. I am now going to ask the method under RTI. Others should also follow atleast for the sake of poorer class of subscribers who are duped of their hard earned money as soon as they recharge. my no.is [protected].

Kindly unsubscribe the unwanted messages that I receive from 53030.

I have also sent sms ACT9 to 53733 but the service is not activated. I called the CC they have promised to solve the problem in next 24 hrs.

Lets see !!!

Land line[protected].
Thebroad band net connection is not working properly.
The signal seems to be very weak.
Very late to get connected and often it get disconnected while brousing.

I had sent an email amonth back. No action or reply.
Tried many times to contact 2377900. But no response.

Kindly look into the matter and do the need ful.

Friend, You problem will be never solved if this will be your attitude. You are reporting on Complaint site which doesn't even report it to the concerned officers. Its just a website made in view to aware the people from fraud companies. Take the note of your problem to the BSNL office. I think, they will be able to solve your 2nd no. problem. For problem no.1, its is most opt view that your home is suitated very far from the BSNL office and due to of this large distance, your links and speed broke down. Traffic problem are there is any telecom service provide. If you are not happy with BSNL, you can give and try AIRTEL BROADBAND. THey offer very high speed internet. Take this problem to your nearest BSNL officers.

I feel that taking this broad band conenction is shameful action. From the day this broad band was activated, I am using the phone to make my comlaints than using the internet.

since May01 2009, the complaint given was not attended and again the complaint having the register no: 27460 dt.07.05.09 is not even been looked at by the great BSNL officials.

After 19 days passed now, there is no one in the BSNL to bother of solving the problem, but are so curious in providing the details when we approach the officials due to the frustation of how to proceed in disconnecting internet connection.

In simple for the past 19 days, I am not even be able to enter into the internet using my land line the purpose it was conected. The officials feel that it is not their job to respond to the calls for solving the problem.

The top officials of the BSNL may please note that if you are not interested in solving the problem of the subscriber, , you can inform us about your inability also so that we can go for the disconnection of your line as a whole since your officials are more interested in giving the procedures for taking the disconnection.

The ERROR 691 has nothing to do with the subscriber even after paying the due before the due date. Also the ERROR 678 is no way connected with the work of the subscriber than the BSNL to rectify.It is a good opportunity to learn form BSNL how to lag on the responsibility.

The call center invariably makes the message that some one from the technical cell will attend to us but nothing had happen. But the billing will be made to the subscriber as though we are fools to pay the sum being charged for the inefficiency..

If BSNL is having any technical deficiency in solving the problem, this may please be informed to me, so that I need not waste my time, energy in contacting the BSNL which is a laborious job. Your officials expect us to sit in front of the system whenever they call us. I have he experience on the sunday the 17th May, that if we fail to attend their call when they come on line, they will close the file.

By taking this connection BSNL should not think that everyone will have to beg your officials or we are in the mercy of your employees.

Please respond to solve or inform to take an alternate action.

Now a day I am facing a typical problem of disconnection. The connection disconnected frequently at night after 9 pm. It is totally unusable in the morning. I am facing the problem for the last one week. I complained in the local exchange for a number of times. But they do nothing.
My exchange is Rajarhat Bishnupur and my land phone number is [protected].
I look forward to a quick solution of this problem.

Now a day I am facing a typical problem of disconnection. The connection disconnected frequently at night after 9 pm. It is totally unusable in the morning. I am facing the problem for the last one week. I complained in the local exchange for a number of times. But they do nothing.
My exchange is Rajarhat Bishnupur, West Bengal and my land phone number is [protected].
I look forward to a quick solution of this problem.

Hi all friends I also went through same torture from BSNL same frquent disconnections and very hevy billing . Without using broadband for a minute I got a bill of Rs.2602. So its my humble request to all never opt for BSNL products. And those who already are facing the same problem get rid of this pathetic and heavy billed BSNL connection as soon as possible.

After repeated request and complain to your customer complain center still today very poor service of broadband & telephone service
i am presently using bsnl broadband with landline phone no.[protected]Bhubaneswar).i am facing these big problems:--
(1)the broadband link fails so frequently (2-3 times in a minute).
(2)the sound is not clear when using landline phone.it is full of noise.
if this situation will continue i will leave your broadband & landline connection in the next month.
Puspalata Panigrahi, plot no-450 (p), Nuasahi, Nayapali, Bhubaneswar-751012

we are supplying a quality broand band insertion tool(sun sea) suitable for bb huwaei module.
this tool will be more useful for prorer insertion and connectivity.any requirement pl contact [protected]

Dear sir

I am using gprs ( plan 199), unable to connect with pc.
Error 734 - The PPP Link Protocol was terminated.

message si coming after dial up during register name and password.

i am dialing *99#

my mobile nu, mber is [protected]

zone east
city Dhanabd
Jharkhand

Dear sir

I am using 3g bsnl ( plan 120), unable to connect with pc.
Error 734 - The PPP Link Protocol was terminated.

message si coming after dial up during register name and password.

i am dialing *99#

my mobile no. is [protected]

MY PROBLEM IS SAME.
BHASKAR MAJUMDER
ALIPURDUAR
MOB NO [protected].

My mobile is nokia 2323 classic, when i connect to pc through bluetooth an error show "subscribe packet data first". How to solve the problem, guide me ...

HELLO I USING INTERNET.MY PC SHOW THE BLOW PROBLEM, ERRER 734 PPP PROTOCOL.AND LINK DIL *99***1# EROR.RESET YOUR USER NAME AND PASSWORD.WE HAS BEEN USE ALL COMAND. PLZ REPLY ANS.

i m using nokia 5800xm whenever i am connecting to my pc internet it shows same error PPP link protocol terminated, customer care help is worst and worst it cannot resolved anything.

BSNL SOUTH Customer

Since yesterday 3G on my Samsung GT-S5233W mobile.
Internet browsing and e-mail on this mobile is working but I am unable to connect with my PC. After dial up, and registering on the network the "Error 734 - The PPP Link Protocol was terminated" pops up.

Complaint at BSNL? Their Service Centre officers don' t even understand were I am talking about :-((

I am using *99***1# under 2G for dial up and that was working well. Underr 3G NOT AT ALL. Tried *99# and *99***n# n = 1 to 9. All numbers gave same problem:
"Error 734 - The PPP Link Protocol was terminated"

I am so fat up with BSNL, having Internet connections in my rural area through WLL phone, data card, previous mobile GPRS 2G and now 3G. All connections are damned slow and now 3G is not working at all.

SHAME, SHAME SHAME to BSNL !!!

Gé Mol
Athoor-Dindigul Dt. T.N.

Dear sir

I am using gprs ( plan 98), unable to connect with pc.
Error 734 - The PPP Link Protocol was terminated.

message si coming after dial up during register name and password.

i am dialing *99#

my mobile nu, mber is [protected]

thank & regards
Raj kishor singh
Varanasi (U.P)

My landline telephone no is[protected]. My monthly bill remains around Rs 1100/ p.m. I am enclosing the screenshot of my previous monthly bills as an attachment. I am surprised and shocked to receive the bill amount of Rs 12322.00 for current month.
I have sent two mails to bsnl at their [protected]@bsnl.co.in on 20th Sept and also on 21st Sept. On 21st Sept I have expressed my intension of surrendering my bsnl land line for its inefficient service and also false billings. The mails are also enclosed
I shall expect immediate resolement of the issue and your confirmation, pl.
Regards,
Shyamal Kumar Bag
Mobile - [protected]

My landline telephone no is[protected]. My monthly bill remains around Rs 1100/ p.m. I am enclosing the screenshot of my previous monthly bills as an attachment. I am surprised and shocked to receive the bill amount of Rs 12322.00 for current month.
I have sent two mails to bsnl at their [protected]@bsnl.co.in on 20th Sept and also on 21st Sept. On 21st Sept I have expressed my intension of surrendering my bsnl land line for its inefficient service and also false billings. The mails are also enclosed
I shall expect immediate resolement of the issue and your confirmation, pl.
Regards,
Shyamal Kumar Bag
Mobile - [protected]

I had recherged my BSNL prepaid ([protected]) few years back, but the validity period had expired on 5th March 2009, but now I cannot topup/ recharge my sim, I had tried a lot to get it activated but can't. I can even check my balance or can call 123. please help me to get it activated.

Dear Sir
i have file form bsnl broadband[protected]. After that my net work only 3 days[protected] to[protected].
I have discanect my net connection and also deposit modam.

I request u please correction my bill amount.

Dear Sir.
For a long time I am enjoying using BSNL Phone and Broadband connection. But for the last two-three months (April-June, 09) I am facing problem. Even after making the repetition complain no action has taken place. Every time I hear from the local telephone exchange that they are changing cable and will be rectified soon, but the problem has not been solved.

Even I am not able to get deduction when the phone line is completely dead.
{Now since Sunday till today (Thursday, Time 11. 55 AM) the phone is dead.}

Would you please look into the matter and pass it on to the concern Authority to solve this problem.

Thanks

With appreciation

James Michael

Ph #[protected]

Dear Sir,
for a long time we are enjoying and using BSNL connection phone and Broadband connection. But sorry to say that last 6 months the phone services are not working properly and even last one week the phone
is completely dead. After repeating the request many times no action has taken place yet.

We look forward your cooperation and immediate rectification of the problem to continue to use your promised facilities of Broadband and telephone.

our telephone numbers are:[protected]
[protected] Broadband connection
[protected] Broadband connection
[protected]
[protected]Personal) Broadband connection

Thanking you

for
ICCC

DEAR SIR,

I AM ENJOY LONG FROM TIME BSNL CONNECTION FAS MACHINE, TELEPHONE & INTERNET CONNECTON BUT SORRY MY FAX MACHINE & TELEPHONE NOT WORKING(INCOMING & OUTGOING CALL NOT ACTIVE) BUT INTERNET CONNECTION IS WORKING.

MY TELEPHONE NO._[protected].

my personal no[protected].

Would you please look into the matter and pass it on to the concern Authority to solve this problem.

THANK YOU.

Dear sir,
Iam the consumer of bsnl and my tele.no is 2302142 which is running at my house No.235 sector-5 Part-6, Urban Estate, Gurgaon. I never got my telephone bill at my house for your deptt. When bill dated expired your deptt. is disconnected without any notice. So Please mainted your billing service timely. Many time I have paid extra payment after expiry of bill date. If future if your deptt. not send in my bill above mentioned addresss.I will not paid any extra payment. So, please mainted your billing service by local posted or courior.
Thanks with Regard's
Balesh Sharma
235, Sector-5 Part-6, Ggn.

my broadband connection speed is very slow .no 2672738 plz take quick action

Dear sir,

I have two probelum in my Wireless broadband connection. 1st i not abel not change my securuty password. and 2nd when i not using net my usage automaticly show usage.

ICCC — Telephone & Broadband connection

Dear Sir,
for a long time we are enjoying and using BSNL connection phone and Broadband connection. But sorry to say that last 6 months the phone services are not working properly and even last one week the phone
is completely dead. After repeating the request many times no action has taken place yet.

We look forward your cooperation and immediate rectification of the problem to continue to use your promised facilities of Broadband and telephone.

our telephone numbers are:
[protected]
[protected] with Broadband connection
[protected] with Broadband connection
[protected]
[protected]Personal) with Broadband connection

Thanking you

for
ICCC

Allowing 20% concession in the rent to retd Govt. officers.
I applied for 20% concession in the BB rent provided by BSNL to the retd govt officers the concession in the rent has not been given.
an application for such concession and the nessessory dacuments are submited to bsnl office at Sakoli Dist - Bhandara Maharastra

I do not know for such delay in granting concession please inquar the mattter, and the grant of concession as early. I shall be thankful if the concession will provided to me.

SIR
OUR LANDLINE IS NOT WORKING FOR LAST 20DAYS .PLEASE TAKE OUR COMPLAINT AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE.PEOPLE ARE NOT INTERESTED IN REPAIRING, OUR TELEPHONE NUMBER IS [protected], AMBALAPUZHA, ALAPPUZHA, KERALA

DEAR SIR,

OUR LANDLINE IS NOT WORKING FOR LAST 30 DAYS .PLEASE TAKE OUR COMPLAINT VERY SERIOUSLY AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE. WE HAVE CONTACT SO MANY OF TIMES TO YOUR BSNL PERSON BUT YOUR BSNL LOCAL AREA EMPLOYEES ARE NOT INTERESTED IN SOLVING THE PROBLEM. IN OUR OPINION WE THINK THE CABLES WERE DAMAGED.

OUR TELEPHONE NUMBER IS[protected], 02 73/8, DELHI MATHURA ROAD, VILL - MITNOL, DISTT. - HODAL, TEH - FARIDABAD.

KINDLY TAKE A SERIOUS ACTION IN THE PROBLEM

THANKS & REGARDS
PRANAV VIKAS (I) PVT. LTD.

OUR LANDLINE IS NOT WORKING FOR LAST 20DAYS .PLEASE TAKE OUR COMPLAINT AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE. OUR TELEPHONE NUMBER IS[protected]

Res sir,
I have a problem in my land phone connection .Heavy noice and we cant hear from the other side.I have given complaint in Haripad telephone exchange, but they have no response to rectify the problem.My phone no is[protected] Haripad, Alappuzha, Kerala.Please take immediate action as soon as possible.


Thanking you

DEAR SIR,

OUR LANDLINE IS NOT WORKING FOR LAST 20 DAYS .PLEASE TAKE OUR COMPLAINT VERY SERIOUSLY AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE. WE HAVE CONTACT SO MANY OF TIMES TO YOUR BSNL PERSON BUT YOUR BSNL LOCAL AREA EMPLOYEES ARE NOT INTERESTED IN SOLVING THE PROBLEM. IN OUR OPINION WE THINK THE CABLES WERE DAMAGED.

OUR TELEPHONE NUMBER IS[protected] vill-beerapatti(basantpur)post-dharamganj disst-ambedkarnagar(u.p.) tele-exchang-MIJAURHA

KINDLY TAKE A SERIOUS ACTION IN THE PROBLEM

THANKS & REGARDS
KALIKA PRASAD TIWARI

Sir,
I have a problem in my land phone connection Heavy noice and we cant hear from the other sidem I have given complaint in Haripad Telephone Exchange, byt they have no response to rectify the problem, My phone number is [protected], Haripad, Alappuzh, keral. please take immediate action as soon as possible

Thank you

V.V.Somasekharan Nair
Sr. Forensic Chemist
Forensic Science Lab.,
Criminal Investigation Dir.,
Kingdom of Bahrain
[protected], 39593216

To

The Authority
BSNL, Haripad

Dear Sir,

Sub : Tel. No.[protected] & 2140543 Sreevalsam (velangattu), Muttom

Kindly reinstate both the telephones, one in the name of me other in the name of my daughter, Sumaja Somasekharan Nair.

One is disconnected years back and the other is not working for 3months and taken for repair. We have internet connection as well, but we are unable to use it so far.Last month telephone bill was Rs.2000/-without any call. As I am unable to contact my wife and grownup daughters, kindly reinstate the telephone at the earliest. It is supposed to be a cable connection. Kindly do the needful at the earliest. Whatever is the expenses, I will be ready to meet.Underground connection and everything is already there.

Hope that you will do the needful at the earlist and diffuse the tension of a pravasi.

With regards
sd/-
V.V.Somasekharan Nair
[protected]@hotmail.com

I have applied for new landline connection from Haripad exchange. It has been more than a month after i paid all the initial charges, but i didnt get any response from them till now. I personally met both the JTO and the Sub Divisional Engineerbut they are acting like they are not responsible for anything and they cant tell me when i will get my connection. Please help me to resolve this problem.

Dear sir,

First of all, thank you for getting back the Tel.[protected] and the account being settled amicably. Muttom exchange returned the telephone on 6th of March 2010, but internet system not working because of the password change. Kindly make necessary action for getting the internet connection.

Please do necessary steps to reinstate the Own Your Telephone(OYT) No.[protected]. Hope that you will do the needful at the earliest

The pestering caused is regretted.

With regards
V.V.S Nair
Sreevalsam (Velangattu), Muttom, Haripad

We just want to confirm that the wire to be used from ground floor to 10th floor at the time of taking new landline connection is to be provided by the department or the consumer has to take this line at his own from outside agency at his own cost?

Sir,

Our landline is not working properly more than one month. Now it is not working. We have already complained to our exchange but no response. A technician came and told us that the cable is damaged and he returned back..

As I am a Pravasi, I am facing problems to contact my old parents and kids. So please do the needful as early as possible.

Your immediate action is highly appreciated

My Land Line No. is[protected]
Exchange: Kattanam (Alappuzha Dist.)

With Regards,

Manu Kuttappan Nair
Carlogavazzi Arabia Co.Ltd,
Saudi Arabia

Respected Sir,

I have lodged a complaint through 198 and the complaint Number is [protected] on 8th December, 2012. But without rectifying the mistake the concerned authorities released the same on 12th of December, 2012. Again I have lodged a complaint on 12th of December, 2012 and the complaint number is [protected] which you can find from the record. Kindly instruct the concerned to avoid this type of activities and do the needful to rectify the mistake as the phone No.[protected] is totally dead.

Thanking you,

Yours faithfully,
Valsalakumari J,

Sir
My telephone number [protected]
Not working

Sir
our landline is not working for last 20days .Please take our complaint and rectify the problem as soon as possible.People are not interested in repairing, our telephone number is[protected], my name is shajahan, kakkazhom.
Ambalapuzha, alappuzha, kerala

Sir
our landline is not working for last 20days .Please take our complaint and rectify the problem as soon as possible.People are not interested in repairing, our telephone number is[protected], my name is shajahan, kakkazhom.my Contact No,[protected]
Ambalapuzha, alappuzha, kerala

Kindly supply me the out going call statement for the perios 01.01.2010 to 31.01.2010 of my WLL phone 29297912 Bill no. is T[protected]

Kindly supply me the out going and incoming call statement for the periods of 01.01.2010 to 31.05.2010 of my phone no is 2624365

Kindly supply me the out going and incoming call statement for the periods of 01.01.2011 to 31.06.2011 of my phone no is [protected]

i want bill details of[protected]

i want call statement for incoming and out going call, please send the mail address [protected]@yahoo.com


period of month auguest, september, october.2013 no 2673770

BSNL Excel — billing information

i am unable to receive my balance details and remaining free sms after a call or sending a sms respectively...pls help me, when i called customer care there i s no answer...

BSNL Excel — regarding call value

i m a customer of dhanbad. in my mobile [protected] the call charge after every call do not comes. & u r customer care is not upto the mark.....................WROST!!!!!!!!!!!!!

My name is Prem my old BSNL number get registration failed now i want my old number how can i get my old number my number was [protected]

Broadband — usercharges

after requests portal id was given. then when i changed the id it worked fr a day. past 1520 days not able to see the usage charges. request to give correct passwordportalid to see my consumption charges. ACT FAST

APPLIED FOR ANNUAL PAYMENT BUT GIVEN MONTHLY PAYMENTS WHY

Billing Details


I have taken broadband connection 500C home combo plan in which 1.5 GB is provided for uploading/downloading and night unlimited[protected].I have taken connection on 26th Nov..So, I just want to know that I must use 1.5 GB before 1st Dec. or not so as to completely utilize my 1.5 GB as I have heard that the bill comes of 1 month.So, in the bill for the first month the chargeable days will be from 1 Nov. to 30 Nov. or 26th Nov. to 30th Nov. ?

Waiting for your response.
Thanks.

subject : complaint of excess bill .

Respected Sir,
my telephone no is [protected] & bill number T[protected] under combo plan RS 500 for the month june i was charged
broadbandcharges=839,
monthly charges =170,
deposit amount =500,

total mb used by me excluding night unlimited is 1474mb
though i did not use any extra kb's beyond my limited pakage i.e 1.5gb (1536 mb) i got RS 839 broad band charges & i have my own modem so i kindly request you to check my bill so that i can pay as soon as possible
THANKING YOU,
yours faithfully,
p.durgaswamy .
[protected],
[protected] .

Respected Sir,
My telephone no is [protected] and bill noT[protected] under the plan is HOME500C, but for the month july -09, I was charged RS 1317/ the total MB-2417 and freeMB-922 and netMB-1495 which I did not use, for Modem I have paid rs1000/ .
So I am requesting you please chaque my bill immediate then I can pay soon, which avoiding the dis-connect.
Thank-x
Arun Mohapatra
M-[protected]

how can i get view usage in MB my view usage in KB. so please tell me fast.

how can i get view usage in MB my view usage in KB. so please tell me fast.

Dear Sir,

You contact the nearest BSNL office and show your history of telephone calls as per old bills. Request them to reduce the bill. They may ask you to pay the bills first. Ask them to reduce the amount may be less than half the bill amount, and then pay it. Visit them frequently for the adjustments. Do your correspondence and complaints in black and white (i.e. in writing).

If you have a Broadband connection then you should go for "unlimited download plan".