Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I live in Shahdol ( Madhya Pradesh ). I have taken a new connection of BSNL landline only a month ago (Ph.no.[protected]. I applied for broadband connection also along. Day before yesterday I brought modem to home. But from that day there is no dialler tone in the phone. I complained it to BSNL exchange office, but they told to call them on Monday. But how can i wait these three days? It is very urgent for me.

Kiran Shrivastava
Shahdol

First question...does making a complain here works?
Second...the BSNL phone is always dead due to which I cant use the phone neither the broadband. But have to pay the rentals...this is ridiculous. Complaining to customer care and exchange doesnt help? What should be done?

Reference:
1. Landline connection[protected]
2. My complaint on BSNL site under Grievances (Docket No.:MHR/CO/2009/1021)

Sir,
I regret to inform you about the callous, irresponsible & indifferent behaviour of BSNL main exchange staff in general & Shri D. S. SAWATKAR (Chief Account Officer) in particular. I bring to your kind notice the following facts:

1. I approached inward clerk BSNL Exchange on 08/04/09 for submitting application to avail facility of getting hard copy of itemized bill for long distance calls (STD calls) but the clerk refused to accept the application & said that such facility can not be provided & hence returned the application without putting any remarks even though I insisted for it.

2. On 15-04-09 I again tried to submit the application but received same response from inward clerk so i met D.G.M & then only the application was received by inward clerk of G.M.

3. Then I met Chief A.O. Shri D. S. SAWATKAR & requested him to do the needful in this regard.I also brought to his notice circular no 15/2008 from TRAI dated 24/01/08 in this regard. He responded in most irresponsible & arrogant manner & told that he can not do so for a single customer like me & I will have to collect the hard copy of itemized bill from exchange every month by visitng there.

4. When I insisted that it is mandatory to supply copy of itemized bill, Shri SAWATKAR told me that I can do whatever I want & expressed his unwillingness & refused to supply STD bill details with bill.

5. Sir, it is matter of great concerns that when Govt. of India & telecom ministry is trying to attract customers by providing best services & issuing orders too for this, officers like Chief A.O Shri D. S. SAWATKAR behave in such irresponsible manner & show utter disrespect for legal & logical demand of customer.

Please do the needful in this regard & oblige.

Thanking You


DEVENDRA BHANDRI
BHANDARI BHAWAN
RAMDAS PETH
AKOLA (M.S.)-444001
[protected]

I applied for 20% concession in the BB rent provided by BSNL to the retd govt officers on 07-01-09 by enclosing my PPO, issued by Raj. Govt. I have been contacting the consumer centre, they said that my application has been accepted but the concession in the rent has not been given with effect from Jan 09 to date.
I contacted AO revenue who allowed the concession in the latest bill for the month of Mar 09 but he did not allow concession with affect from the date of application.He asked me to give an application for such concession that has been given to him.

I however do not reconcile for such delay in granting concession and asking me to give an application for such concession.When the computer shows the grant of concession as early in month of january, I shall be thankful if the remaining concession for the month of Jan and Feb is provided to me.

SIR
OUR LANDLINE IS NOT WORKING FOR LAST 20DAYS .PLEASE TAKE OUR COMPLAINT AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE.PEOPLE ARE NOT INTERESTED IN REPAIRING, WE CAME KNOW THAT THE CABLES WERE DAMAGED . OUR TELEPHONE NUMBER IS [protected], KRISHNA NAGAR, SECUNDERABAD.

I have so many time log the complaits or register the my request to BSNL sector 1 Exchage for provide the statement of bill, call wise, date wise for the month of Nov-Dec 2008. But nobody have to take aktion in this mattter.

Pls provide me service and this matter is highly appreciate.

contact me :[protected]

1.MY NAME IS AJAY SRIVASTAVA AND ADRESS C/O L.I.C. OF INDIA, AVAS VIKAS BARABANKI
2.MY MOBILE NO. IS [protected]
3.I WAS IN SURAT FOR LAST SIX MONTHS AND I LEFT MY MOBILE HERE IN BARABANKI.
4.NOW I COME BACK TO BARBANKI BUT MY MOBILE DISPLAYING SIM REGISTRATION FAILED
5.SOLVE THE PROBLEM OR TELL ME THE REASON

This is to request you that under my telephone no.MJL 2480863consumer no. WUPMRD[protected] BILL SERIAL NO.T[protected] pg no.352 for the period[protected] to[protected] broadband user charges is Rs.2452 excluding broadband rent under combo plan Rs.500 has been wrongly charged.During the month march 2009 I didn't used any extra kb's of broadband by me under the combo plan i.e 1.5gb please look into my complaint & collect my bill so that i my deposit the same in time.
Thanking you & oblige
your's truly
J.C.sahni
[protected]
[protected]

sir,

My tel num is [protected], also i do have broadband connection from february.usually i got 50 to 100 rupees bill.now in feb month i got 800plus, also in the month of march i got 8000 plus.now it cross 10, 000.
i got shocked when i conformed from bsnl authorites,
can u please tell me what should i do, shold i disconnect this burden,
As it is not a goverment service but a burden of 10, 000
contact num [protected]/

THE GENERAL MANAGER,
B.S.N.L. JAIPUR

DEAR SIR

UNBECOMING OF AN OFFICER S.D.O. MR. MEENA
VIDYADHAR NAGAR OFFICE.

I LODGED COMPLAINT NO. 6079646 WITH 12678 REGARDING NO FUCTIONING OF BROAD BAND ON 06.04.2009. I RECEIVED A RESPONSE ON 13.04.2009 THAT PROBLEM RELATED TO SERVER HAS BEEN RECTIFIED BUT FOR MAKING IT FUNCTIONAL YOU HAVE TO LODGE COMPLAINT WITH CUSTOMER CARE I.E. 1500. I THEN APPROACHED 1500 AND COMPLAINT NO.6095103 WAS GIVEN TO ME.
WHEN COMPLAINT WAS NOT SORTED OUT UPTO 15.04.09, I APPROCHED SDO MEENA JI AT VIDYADHAR NAGAR OFFICE, WHO SAID HE IS HELPLESS AS NO BODY LISTEN TO HIM AND THE MATTER ACTUALLY RELATES TO BROAD BAND A SEPARATE ENTITY FOR WHICH ONLY THAT PARTICULAR DEPTT. SHOULD BE APPROACHED. HE FURTHER ASKED ME TO GO TO SHRI D.K.CHOUDHARY SDO INCHARGE, AS HE CAN ONLY SOLVE THE PROBLEM
MR. D.K. CHOUDHARY SDO INCHARGE IS VERY EFFECTIVE, CARING & GENTLE OFFICER, WHO IMMEDIATELY TOOK THE MATTER WITH YOUR DELEGATED SERVICE AGENCY AND GOT THE BROAD BAND IN WORKING CONDITION SINCE16.04.2009. LOT OF THANKS TO HIM ONCE AGAIN.
BUT I HAVE 2 POINTS IN THIS REGARD. 1. FOR EFFECTIVELY SOLVING THESE PROBLEM AN ADVERTISEMENT IN NEWS PAPERS ETC SHOULD BE GIVEN THAT CUSTOMER CAN DIRECTLY REGISTER THEIR COMPLAINT WITH YOUR AGENCY/CALL CENTRE AT ONE PLACE I.E.1500/12678 THAT TOO WITH A RIDER THAT SDO LIKE MR. MEENA ACTUALLY DEALING WITH THE SEAT SHOULD BE MADE RESPONSIBLE FOR FOLLOW UP OF COMPLAINTS TILL THESE ARE RECTIFIED EFFECTIVELY (2) MY REQUEST WITH THE EXCHANGE VIDYADHAR NAGAR, FOR NOT CHARGING RENT FOR THE PERIOD IT WAS NOT WORKING I.E. 8.04.09 TO 15.04.09 MAY BE GIVEN EFFECT TO DURING NEXT BILLING CYCLE.
I AM SURE THAT THE LEADING BSNL WOULD DEFINATELY TAKE EFFECTIVE STEPS FOR NON REOCCURANCES OF GRIEVANCES AND ALSO CIRCULATE NECESSARY INSTRUCTIONS FOR QUICK REMEDY/ACCOUNTABILITY AND ALSO TAKE STEPS THAT BRODBAND RELATED PROBLEMS ARE SOLVED UNDER SINGLE WINDOW DELIVERY SYSTEM.(copy of the complaint can be submitted if required by you)
THANKING YOU IN ANTICIPATION.
YOURS SINCERELY,
PAWAN KUMAR SON CELL NO. [protected]

Sir, I just recieved my bsnl bill for the past FOUR months... and everthing in my bill is normal apart from the "DEBIT" .
My DEBIT has been conted to be ->151, 570.27
TAXES : 15, 061.84
GROSS AMT. : 166, 632.00

However i have 750 UL plus. I can say that certainly since my Phone Rental is 0.0 . and it has been given that "fixed charge" for broadband usage is :750.
I have a Sulabh plan so my metered calls is 0.

sir,

I have received a phone bill dated 06.4.2009 charging from 01.3.2009 to 31.3.2009 of Rs 1460.00
The bill is too high as compared to the usage. My last bill amount was some 600.00.
Kindly provide me the usage details of the billing period and delve in this matter of inappropriate billing.

bill no: 64596639


G D Mishra.

Sir,
I am Bijay Prasad Shah of NE II circle, Dimapur(Nagaland). I have got Saral Anant Sim bearing mobile number [protected]. As BSNL website for NE 2 promise to extend the recharge time by 90 ( Ninety ) days if recharged by Rs. 112 and 180 (one hundred eighty) days if recharged by Rs 225 top ups/recharge coupons but to our horror the BSNL has failed to fulfill its commitment as no time extension take place if recharged by Rs 112 and only 90 days extension take place if recharged by Rs225. On 17th March 09 I complainde at Customer Centre Kolkata Vide complain no.3450259 and was promised of redressal and information by call but still waiting for either. As per my last recharge, the time is 23/04/2009 and I recharge it with Rs 112 without extension in time on 14/03/09. Should I surrender the sim and Go for Airtel whose rechage time is Rs 10 per month for 30 days extension under the same call charge.

my broad band is breakdown frequently.i have complained for several time though i dont get any response from the service provider. every time i make complain nobody want to accept complain. every time they give me new number to contact. i collect more than 10 number. i had tried on all. still i am suffering from the problem. i m helpless that nobody is there to give solution. so kindly assist me how to reach to solution.

Dear Sir / Mam, I am Deepak Vijay Singh, Branch Manager of Spandan Sphoorty Financial Ltd., Kota Branch, I am facing problem of not connecting the Internet from last 2 months. this is may be because of Modem Problem. I have noted down the problem a lot times. But i haven't get any resolution. In my company a lot BSNL connections are used. ...just take a notice...

1. Jaipur DO[protected]
2. Shrimadhopur[protected]
3. Kuchaman[protected]
4. Sikar[protected]
5. Tonk[protected]
6. Deoli[protected]
7. Bundi[protected]
8. Swai Madhopur[protected]

these are in service in our company. If your service is like this, then all these connections will be stopped till 1st may.

BSNL Broadband Complaints - NOT WORKING ATLEAST 2 TO 3 WEEKS EVERYMONTH.


NOT WORKING ATLEAST 2 TO 3 WEEKS EVERYMONTH.
I have purchased new BSNL Broadband service. it is not working for 15 - 20 days every month. and no one listens to the complaints.I have also complaint to DGM BSNL, however, no one listening
all give another to another to another numbers to call for complaints but no one answers my complaints.br...

A month ago i changed my BSNL broadband plan from HOME 250 to HOME 500 C...
From the past few days, i hv been encountering error 691.But strangely my PC does connect sometimes
which means there is no hardware problem or any invalid username-password problem.I am also not able to check my broadband usage n change password coz there the page doesn't load.Please help me....

Sir
Please remove caller tune from Mobile No: [protected]
The customer care service is also not responding and also I'm not interested in caller tunes
THANKS

I have got connection of broadband from Dec. 2008. From that very day the speed of internet on broadband is irregular or without connectivity which is being regularly displayed on my screen. Due to this I am not able to see videos etc.Sometimes the situation is such that I am not able to hear songs on FM .I hope that after lodging this complaint somebody from the department shall do something, so that I may get relief and enjoy the internet services. If that is done I can also say, "Bharat mein bhi aisa hota hai".

Hello sir i have been paid for no [protected] but its have been disconected