Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have taken the BSNL landline # 27700565 during the month of September 2008 . I keep getting wrong calls on my landline, all the people enquire only for Regional Passport office . When i have checked the Google i found that the fax # of Regional Passport office is updated as[protected] which is my voice call landline # ) . At times the callers use abusive language when we reply it is a wrong # .

Seeking your immediate attention in this regard .

B R E A C H OF C O N T R A C T ( "Cellone Manik Jod" B S N L )

I am Biman Baral. On[protected], BSNL advertised on National dailies that "If you have BSNL landline connection, get a rent free Cellonne ( postpaid) connection now and cut down your mobile phone expense drastically" . For this post paid connection, yuo need not pay .Which is totally rent free. I had
also taken and registered under that scheme when it first came into effect but now after almost one year.

However, BSNL has suddenly informed the customers on 8th January 2009, by an SMS that they will be liable to pay a fixed charge of Rs. 40 per month effective from 7th January 2009. This is in contrary to and against the spirit of the offer. Which according to me is a total " BREACH OF CONTRACT" between the BSNL customer on BSNL. They just have taken .the customer as a rat
whom they want to catch by giving a free cheese. This totally disgusting and by this customer has started lossing their faith and trust on this company. The SMS also keeps provision of future enhancements of the fixed charge.

TRAI being watching Telecom Companies, would kindly see the logic
of charging something which has already been declared rent free. Is it not unethical ???

I would, therefore, request T R A I to kindly prevail up on B S N L, and make them
stick to their orginal offer.

sir,
I am an BSNL, ajmer customer.My landline no . is[protected]. I have BSNL Broadband since nov, 2008.BSNL provided me an Modem (type 2) (manufactured by ITI, Banglore).It has MRP 1391/- as per its box.But now BSNL charged me Rs.1872(=1800+4%ST).
i want to fire an case in consumer court and jaago grahak jaago that how can BSNL overcharge a customer more than MRP of any product.please help me.

I have paid the bill amount Rs;. 244/- through portal service of BSNl on 17th Feb 2008 via my axis bank account. The transaction detail is as foolow :ICONN/7922615/[protected]/170209/110. The same has been debited but the portal could not redirect me to the portal after successful transfer of the payment. After that I could not take any transaction receipt. Portal is still showing the transaction initiated. What can I do now ? It is really an embarrassing situation everytime I pay via portal.

Gautam Sadhukhan

sir
i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is [protected], myaddress is 1-na-22 jawahar nagar, jaipur

From,

M. Tirumala Vardhan
Telephone no. 23735851
Plot No. 28,
Srinivas nagar colony (west)
Hyderabad - 38

To,

The Accounts Officer (TR-II) AR
Ameerpet, BSNL, Hyderabad

Dear Sir,

Sub: Complaint regarding change of address without me giving any requisition the same

I am facing lot of inconvenience as my telephone number: 23735851 address has been changed without me giving any change of address requisition to your department.

The current bill states that the numer has an address of 1st floor, street no. 1, IVRCL tower, AVENUE - 1, Banjara hills, Hyderabad-34. My actual address is M.Tirumala Vardhan, Plot no. 28, Srnivas nagar colony(west), Hyderabad - 38. And I have never given any change of address.

When we have inquired in the Ameerpet, Hyderabad's customer care center, they told us that the telephone 's address has been changed with effect from[protected]. But I have never given any change of address requisition at customer care center.

Hence I request you to kindly look into this matter and resolve the issue and do the needful as soon as possible

Thanking you sir,

yours truly,

Tirumala Vardhan

PLZ my no call history from 1st Jan. to current date MY no is [protected]

Dear Sir,
My telephone number is 2611255 and i am from bhagalpur. I had a broadband connection of plan HOME 5oo in the april 2008, last year. but in may i turned it to UL 900 PLAN. but due to the laziness of working and some communication problem n the bsnl office, it was never done. We have the correct papers of changing of the broadband bill. Now after 10 months they have sent a bill of 125000 Rs, which is false.

iF MY BILL IS REVISED FROM THE LAST YEAR MAY WITH HOME 900 UL, the bill will be very low, but the authorities are not doing so.
Please suggest me what should i do.

The complaint number 2359150 provided on the just dial site is incorrect. I must say the customer care facility is very bad at BSNL, Upon contacting the response from the lady was too very bad and not ready to communicate and without providing information the phone was banged

When I login to BSNL portal (http://portal.bsnl.in/) and view outstanding bill for registered postpaid cellone connection and try to pay bill online, the site does not redirect me to a proper page and asking frequently to login again with the remark that my session has been expired. I think it should display list of banks with an option to make payment but it just does not display anything useful or displays an error sometime. Since atleast 04 days the Home page of BSNL is not displaying wtih the remark of CANNOT FIND SERVER. Please look at matter and oblige.

Regards,
MRINAL KANTI SARKAR

Hi,

My first bill of Rs 1874/- (which I personally collected from Whitefield department) includes a charge of Rs 624/- with respect to Modem charge. However I had opted for “Own Modem” while applying for the connection and this also is reflecting in the receipt, given at the time of receiving the payment for connection.

I have made several complaints through Customer care and account desk, but all of them have gone in vain. They have promised to reverse the same in the next bill. However its been 4 months now and nothing has been done.

Also mailed to [protected]@sancharnet.in but that also bounced back saying invalid recipient.

This is really frustrating and disgusting. Please address the issue ASAP.

Thanks & Regards
Siddharth Nayak

Consumer # 50654540
Telephone #28543502

I am subscriber of your BSNL since 2006, these days I am getting cross connected with threatening calls from the cross connected people. I would like to know whether anyone can tap or conference with my mobile number without my permission by any of the BSNL employee.

There are always huge problems with BSNL Ghaziabad.
Bill generated on 1st of every month is still not recieved on 17th.

If I try to see online duplicate bill on: http://www.upw.bsnl.co.in/ghaziabad/

Then most of the time their website is down, else it displays that No Duplicate bill available.

BSNL do not understand that they are legally bound to provide monthly bills to customer.

But thus sarkari company think that they are doing charity.

Please advice how to see my bill.

Dear Sir/Madam,

My phone number is[protected]. It is subscribed in the name of ADP Private Limited, Residence of Vipul Agrawal. Flat # 201, Shibas Manison, 10-3-70, 15, Teachers Colony, East Marredpally, Secunderabad. I have the Rs. 999/- unlimited plan.

The Broadband gets disconnected many times in a day. Apart from the irregular day time disconnections, every night it is disconnected at about 11:30 PM and then might be getting connected during the night some time.

I have been complaining about this for almost a year now. The complaints are generally closed without the problem getting resolved. Also, if we talk about the Broadband issue the personnel from BSNL would come and insist that there is a problem in our phone and then we have to tell them that the problem is not in the phone but in Broadband, that is the time the complaint gets closed.
Below is the list of complaints logged along with the date time and the name of the person who registered the complaint on the toll free number[protected]

Complaint # 07589 – Mr. Udai – 25th Mar. 2008 10:40 hrs
Complaint # 08932 – Mr. Ramesh – 16th May 2008 16:00 hrs
Complaint # 11324 – Mr. Ramesh – 8th Aug 2008 11:00 hrs
Complaint # 11489 – Ms. Priya– 13th Aug 2008 10:00 hrs
Complaint # 11489 – Follow up call on 14th Aug at 11:00 AM had a talk with Mr. Rao,
Complaint # 11489 – Follow up call - Ms. Nirupa – 25th Aug 2008 14:00 hrs
Complaint # 11489 – Follow up call on Ms. Swapna– 26th Aug 2008 11:30 hrs
Complaint # 11489 – Follow up call on Ms. Swapna– 27th Aug 2008 11:30 hrs
Complaint # 11859 – Ms. XXXXX – 28th Aug 2008 11:30 hrs
Complaint # 11859 – Follow up call on Ms. Anjali – 29th Aug 2008 11:10 hrs
Complaint # 12209 – Ms. Jyoti – 6th Sep 2008 13:15 hrs
Mr. Varaprasad – on 18th Nov 2008 at 10:45 for disconnection at night after 23:30 hrs
Mr. Varaprasad – on 2nd January 2009 at 11:00 for frequent disconnection during the day and about 2 hrs at night after 23:30 everyday.
Complaint # 15656 – Mr. Wamshi – 2nd Feb 2009 22:04 hrs
Complaint # 15823 – Mr. Raghu – 14th Feb 2009 12:53hrs

Regards,
Vipul

Sir,

1. it is stated that in nov 06, I had Taken a postpaid sim with no. [protected] from Dealer Nisar, Dangiwacha (Rafiabad).In jan 07, I had lost the sim and mobile and a FIR for the same was made at dangiwacha police station and a copy was sent to bsnl office, sopore and bahu plaza, jammu.

2. since last 15 months, no action has been taken by BSNL to block the sim from generating monthly bills.however outgoing and incoming had been debarred from feb07 onwards.

3. I kindly request you if you could send me the bill for all outgoing calls from that no. I ll pay the same to you and whatever minimum you can charge as since last 15 months, monthly rentals are coming on that number.

4. Do reply back the details to me at the earliest and let me know if you could help me in this regard.


GAUTAM

My telephone no. is [protected]. I have paid online the cellone bill for Jan 2009 thorugh BSNL portal. After successful deduction of money from bank, the web page could not redirect me to the proper page of the portal. Also it is not showing the payment status. I could not take the payment receipt also.

HI I AM PARMINDER SINGH BSNL PHNO [protected] - JALANDHAR CITY PUNJAB I APPLIED FOR ICONTROL IP TV ON 10 JAN 2009 AND FILLED ALL REQUIRED DETAIL FORMS. BUT TILL NOW IPCONTROL SERVICE IS NOT BEEN INSTALLED I HAVE BEEN TOLD THAT IT WILL BE DONE WITH IN 3 WEEKS FROM THE TIME OF APPLICATION, I CALLED 1957 (LOCAL CODE FOR INTERNET INFORMATION) AROUND EACH DAY FROM FEB 1 2009 BUT NO ONE IS TAKING THEIR WORK SERIOUS EXCEPT SDO (JAL CANTT) MR PARDEEP SONI (WHO IS ON SOME OUT DUTY OR NOT AVAILABLE IN TOWN) THEY ALWAYS BLAME EACH OTHER AND USE TO GIVE A PHONE NUMBER OF ANY SENIOR, AND YOU KNOW THOSE SENIOR JUST PICK UR PHONE FOR ONCE AND THEN THEY NEVER PICK UR PHONE AGAIN, AND I AM PROVIDING YOU ALL THE NUMBERS I CALLED

EXCHANGE JAL CANTT: [protected], [protected]
EXCHANGE JAL CANTT: [protected]
INTERNET INFO CENTER:[protected]
MR SATISH : [protected]

I AM FED UP FROM THEM ALL AND TODAY WANT TO FILE A COMPLAINT AGAINST THEM IS COURT. PLEASE PROVIDE ME THE PROCEDURE AND FEES STRUCTURE.

REGARDS,
PARMINDER SINGH.
[protected]

LANDLINE DETAILS :
NUMBER: [protected]
NAME OF OWNER : PARNAM SINGH (FATHER)
EMAIL: I.[protected]@GMAIL.COM

I am using BSNL EXCEL ANANT LIFE TIME PREPAID. Normally after every six months, we need to recharge the card for min Rs.56. But this time I forget to recharge. Hence both incoming and outgoing calls has been disconnected.For that i approched Bsnl call center to reactivate my sim. They suggested me to buy Rs.225 bsnl excel anant reconnection coupon and then it will work as usual. I followed the same, i brought that reconnection coupon and i tried to activate the sim. But it shows error message " This coupon is invalid " .Please help me how can i activate the sim.

Reconnection coupon number is[protected]

I had made online billpayment to BSNL Gujarat cirle through their portal for the month of Dec.2008 for Rs.1778/- three times as the payment was not sucessful on two occasins. However my account has been debited Rs.1778/- for three times i.e Rs.5334/- though it should have been only Rs.1778/-.
Now I have recieved new bill for the month of Jan 2009 where the excess amount paid i.e.Rs.3556/- is not credited. This payment was made by ICICI Bank through INDIAIDEAS.COM. On enquiry from the bank it was clarified that payemnt has been done Rs.5334/- to BSNL Gujarat Circle.
Requested to take up the matter and reverse the excess payment made for Rs.3556/- to my a/c.or adjusted in Jan 2009 bill.

Regards,

Anil Krishali

My mobile no: [protected]. from Tirupati, andhra pradesh...
In some of the BSNL Prepaid sim cards, account balance and last call charge are coming as a message alert just after the call. In my mobile this does not happen. Since it is a useful feature I would like to enable the same in my mobile. One of the customer support employee at BSNL said that this facility will available only for few series of mobile numbers. I don't think this is not genuine answer. Please advice how I can make available this feature in my mobile.

Thanks