Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi

I live in Rakshak Nagar gold, kharadi - pune. I want to have BSNL phone and broadband at my place but when i enquire about the fees from the franchisee operating there ( Deep Telecom) i came to know that he is charging more than what BSNL has decided.
1. For phone he is charging 1500 as security which is only Rs 1000.
2. He is also charging 500 as installation charges which otherwise is NIL.

And when i contacted BSNL exchange in kharadi they said that "They (franchisee) is here to do business".
And as BSNL itself donot provide connection I have no option but to get it from the franchisee only.

Pls suggest what can be done in this case. Is it a legal practice by BSNL that there franchisee can decide connection charges.

Thanks

Siddharth Gaur
Rakshak Nagar Gold
Kharadi
Pune

dear sir i have bsnl postpaid 525 plan not having isd facility i have jodi connection no [protected]/[protected] .sir i am using this connection since 5 yrs .this time i have got invoice no [protected] dated 5/12/08 .to calling to customer care no [protected] has been charged as a isd call for [protected] .it has been charged rs 208.80 .for [protected] rs 36.00 has been charged as a isd call charges though i am not having isd facility.
what is the faith in trusting govt co. this i came to know bcoz i am having detailed billing system.those who dont have detailed billing system they may be penalised for calling to customer care bcoz they have trust in bsnl.where remains the trust
copy to ministry of communication and broadcast
copy to TRAI
copy to media
copy to newspaper
plz take action immediately i have paid the bill as usual without referring the bill as i have trust in bsnl, a govt co.

Respected Sir/Madam,
my self Praveen Mandal I'm working with Aviva Life insurance comp ltd as an sales manager and also doing MBA from ICFAI distance learning course.
I have taken BSNL broadband connection[protected] in Home 250 Plan for my MBA studies and within a month I have submitted a application for change plan to unlimited one i.e. Home 900+ on 14/02. BSNL officials accepted my application and assured me that will be changed soon and only next day I have received a call from BSNL officials mentioning that plan have been changed. So, I started using it as a unlimited one.
But to my surprise I have received a bill on 16/03 with Amount Rs. 50000/- as my usage charge, I rushed to the official and to ask the complete detail they told me that I have used so I have to pay the same. I rushed to DM with written complaint and to my surprise they handed over me a debit note dated 14/02 itself of Rs. 900/-. He assured me everything will be corrected just meet CAO, from that day three to four days a week i'm visiting CAO & IFA for requesting to correct the same.
but all things gone to vein they declared me defaulter and issued a letter to all telecom companies and cc to me that not to issue any connection to me.
Then I contacted lawyer he suggested me not to go to consumer forum as I don't have much mony for security deposit and to wait.
Now I have received a summon-letter mentioning that I have to be in court on 18/12 for the legal case against me.

respected sir/madam please suggest me what to do and how to do, as i have already lost my MBA studies..
My contact no. is [protected]

high bill in one month plan 250, bill amount 1262

Good evening Sir,
I Sandeep Kumar use BSNL mobile no [protected].From the day of beginning i am facing problem of call drop.Most of the time when i call someone it shows call failed.Even when someone call me most of time i am not able to recieve calls.Same problem with my father mobile number [protected].I complain against this many times.Even BSNL person comes to my house to check at that time it shows full signal.He advises me to change handset.I did this but even then i am facing this problem.Then i talk to BSNL official regarding this personaly.they say we will put your both numbers on call tap and will see wat type ogf problem you are facing.Now this is last time am sending you complaint.If i dont get resolution within 3 working days i am emailing the the same copy to cunsumer forum.I am paying for the service which i am not getting.My address is #2573, Phase 7 Mohali,[protected]

SIR
LOSE MY BSNL NIC CARD USER ID AND PASSWORD PLEAS HELP ME URGENTLY PLEAS CONTACT ME IMMEDIATL ITS MY MOBILE NO.[protected],
FAITHFULLY
SHIBU

sir,
i have lost my cell and sim[protected] around 8.50am the one who is taken its some time switchs it on too but i cant do anything pls block this sim.
sim number[protected]N
phone number-[protected]
purchase date[protected]
balane-45RS
thanking you...
contact number-[protected]

Dear Sir,

We are your existing customer of land line[protected] with Broadband facility. we have taken this connection to use of only internet.
Recently we have shifted our house in same area(gandhinagar, near RTC X roads) and applied for shifting of phone line on 20th of last month and requested taht phone to be shifted by 1 st of this month.

pl find below for the WO details.

since 1st of this month we are calling Ashok Nagar BSNL office everyday and they are telling that they will come. since 10 days same thing. we are very upset by this as we need internet daily. Even we asked that if shifting is not possible, pl let us know, so that we can go for any private broadband connection. But still the same, no response from them.

Hence, kindly I am requesting you that pl do the needful in order to shift our phone line.

waiting for favorable reply.

Best Regards,
Srinivas.G
Petrofac International Ltd.





----- Forwarded Message ----
From: "[protected]@BSNL.CO.IN" <[protected]@BSNL.CO.IN>
To: [protected]@YAHOO.COM
Sent: Thursday, December 11, 2008 12:23:51 PM
Subject: BSNL Customer Care Update

Dear GUTTLA

Thank you for using BSNL customer care portal. Your request for General Complaints has been updated by us.

The Request details are as follows :
User Name : GUTTLA
Service Type : General Complaints
Portal Request ID :[protected]
The Updation details are as follows :
Request Status : Request is Completed
Remarks : U R REQUEST IS FORWARDED TO AM/DE/SDO WORK ORDER NO IS ME210286 PENDING AT OUT DOOR IF FURTHER CALL 27545757 AM/27661344 DE

For any further information, you can mail at [protected]@BSNL.CO.IN

You can alternatively call at [protected]

Regards
BSNL Customer Care
http://portal.bsnl.in/bsnlcca/login.aspx

Sir,
with due respect I inform you that I am subscriber of your company bearing mobile no [protected]. Recently (12.10.08 at 12-25 pm) my balance deducted Rs. 20/- without any call or cause. Before it me was victim of same case and did not get any justice from your side. My last call was 56 second and its charges deduced. But without any call why the charges taken please clarify me.
Wishing your kind anticipation.
Thanking you
Tarun Dutta

I have been paying my telephone and broadband bills without any complaint and break. But, my phone has been out of order for last three (3) months. I have been getting telephonic complaints numbers, but nobody comes to put my phone in order. It is still not working and I haven't phone for last three 3 months.

Could some good and sincere authority help me. My phone number is 220178 stationed at Lal Lake, Dharamsala, H.P.

RESPECTED SIR, I am u.p. government empolyee&bsnl postpaid mobile customer. a massage autoactivate &run since three months on my mobile . type of massage as follows; MARKET ALERT SENSEX 9500 (+90) % CHANGES 3.0% NIFTY 5000 (+800 % CHANGES 9% SENDER 55500. the following action taken for above massageto stop ; 1-i send UNSUBID massage to 55500 daily to stop but answer of massage sender is YOUR REQUEST COULD NOT PROCESSED BECAUSE COMMAND HAS EXPIRED tilldate. 2-i write a application to bsnl customer care office Renukoot, SONBHADRA UP to stop above massage &request personaly also but no action taken tilldate. 3- i call to customer care executive daily since three month to stop above massage which is verify by customer care phone recard THE above massage came 10 to 15 times daily which is panic &create lot of distress.so it is requested that pl.stop above massage earliest possible, thanks SRIKRISHNA 3 /703 A.T.P.P.COLONY ANPARA, SONEBHADRA U.P. 231225

Dear Sir,
I have BSNL Lifetime mobile connection no.[protected] but the same is not recharging by any top up, so I am unable to dial & talk with anyone without balance. The validity of sim is being shown by 123 i.e.Account balance is 0.20 INR.Your credit expires on 14th August 2009 and service expires on 21 August 2009.All incoming call being received but I canot make any call.Please look intothe matter resolve the problem immediatedly.

Sir,

From[protected] to[protected] my mobile bearing No.[protected] sim was not used. On[protected] I have obtained a easy recharge of Rs.50/-. Recharged person stated that they have received message for having taken the recharge into account. But, when on 3rd December when I started my mobile the same was not added to my previous currency.

My efforts to call center has been attended and the call not attended properly by the attendant who received the call.
Thus, I am deprived of my rightful currency against the easy recharge.

Hence I request you to kindly enclosure that my currency is added to my existing currency and oblige, for which act of your kindness, I shall ever appreciate your cooperation and service.

Thanking you,

Respacted Sir,

SUB : misbehav from customer care desk of bsnl office KHAMBHAT, officer name pratibmaben soni .


sir,

your customer care officer pratibmaben soni alwayes misbehav with customer of bsnl and she alwayes treat like peon with customer of bsnl, now a days she give me answer in a rude maner . first she was not updated with new scheme of bsnl and do not gave proper guidence to clients of bsnl . i want to use your new launch scheme " aa abe laute chale " . i want my old bsnl mobile number [protected] through this scheme, when i go to your customere care dest then your officer pratimaben soni told me that we have no scheme like this, when i tell her mem i already confirm that this is a newly launch scheme but she dont want to hear my words and use rude lenguage with me . when i urge her next day then she talk with her higher officer and she confirm about this scheme . sir till my number [protected] is not activated . today i call her for asking status for this number but pratimaben soni was totally angry on me and she said i dont know about your card activation .

sir now i dont want to continue relation with your bsnl orgenization because your customer service is so poor . i request you please give me my money back & also i want to submit this new sim at your office khambhat . please tell me when i submit this sim at your office at that time i submit this sim at your office .

sir if you heard of your customer then please give street punishment to pratimaben soni because this khambhat office is rural office and all person come hear are illetrate & she alwayes treat like dog with all clients and all clients of banl are stay away from bsnl .

sir please give me reply for this complaint .

regards

JAGDISH . C . PATEL
KUTA POLE
ZANDA CHOWKE
KHAMBHAT - 388620
[protected]
[protected]
[protected]
223204
223281

I received prepaid credit of Rs225 from no 80257 on 07/12/2008 at 09:23:51: AM and my account was valid till 06//01/2009 Ref No[protected].Before above recharging I had Rs.12.00 as balance credit from previous recharging on 12/11/2008(Ref no[protected].With ref. to my only 2 nos dialled calls on 08/12/2007 at 19:57 hrs . for amounting Rs 0.90 and Rs 50.40only, I surprisingly observed that my balance as on 08/12/2008 remain only Rs 90.00.it is very unfortunate and confusing. My mobile no is [protected]. In this connection I some times get cross connection while receiving calls.
MAY PLEASE VERIFY ABOVE ISSUE.

Respected Sir,
I am Ram Chakraborty residing at 150, Bidhan Sarani, Kolkata- 700 006. I am a regular mobile user of BSNL Cell One Excel Prepaid services since 2006 to till date. My mobile no. is [protected]. On 09.12.2008 grace period of my mobile services was over and automaticaly incoming call facility of my mobile was withdrawn. On that date I had been recharged my Mobile at 3.00 P.M. After that I am getting the Out going call facility...

sir,
i am very sorry to complaint your services, that our sim is taken as life time connecction, and changed to new excel ananth.inthe last date of charging rs.200 or above coupon we charged it with rs.200 but the net work was bussy.many time i try for the same. but unfortunately we cannot charged it with that copoun and try in another phone but cannot charged. now our sim is in grace period up to 25th december.we are not ready to use renewal coupon, because it is not our mistake.if you are interested in your costomer please take necessary action, if not we will change our sim to another companies. yours faithfully,

Respected sir,
I want to get Original CellOne LOGO on my mobile screen which was missed on 22.nov.08 night due to misused by kids. my mobile no is [protected] & my pohne modle 6600 nokia

I have a complaint to make since I am unable to call some US numbers from my post paid connection as it always says that "all line sin this route are busy' This is only for few numbers and other US numbers are working fine.

I am trying to call up BSNL call center for cellone in chennai at[protected]. I choose English as teh language and main menu as sub option. Then I choose 9 for talking to an representative. There after there is no response. I have tried all other options to speak to someone without sucess.
I am not sure what they are attempting by not answering the complaints.

SIR,
MY PH. NO IS[protected]. I HAVE THE PH. DETAILS OF OUTGOING & INCOMING CALLS OF LAST 2 MONTS.

THANKING YOU.