Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am suffering still now by BSNL DOSTI plan, I am send SMS in 40 times to 53733 (DOSTI [protected] [protected]), but still now I am not get free from [protected] to [protected]. Customer care not reply this problems.

Why ???
No. Is
[protected]
[protected]

sir, am trying to trace the number of[protected]. this number has changed andi want to know the new number alloted to this address kindly help...

sir i want to know the bill in detail of incoming and outgoing calls in internet as am getting block calls and nusiance calls i want to trace them up to date. my phone numbers are[protected]

sir,
how to get the details of incoming and outgoing calls in landphone from andhra. i have problem with my land numbers and i want to check it out as the bill is increasing with out my involvement. i tried with bsnl customer care people but unable to get from them i want to see them in internet online every time to check the wrong calls going and coming kindly please help me

My above mentioned mobile (Prepaid) sim issued by Vyara exchange, Tapi district, Gujarat, has been lost/misplaced during my visit to Mumbai during May 2008. I am unable to locate the same. I request you to please block my mobile/sim and reissue the same to me at the earliest.

Hoping for the favorable action pl.

My current C/o mob. no. is [protected]

EXCESS BILLING
To,
A.O. (TR)
kottayam Telecom District
BSNL,

Subject: Excess billing on broadband usage for month of oct 2008 on Telephone Number - [protected]

Dear sir,
It was shocking to receive a bill amount of this kind as my usage is very limited and specific.
We as professionals are not equipped to keep a check on hacking of password nor have the time to fight and look for the loop holes in your system.
I have not paid the bill in protest that even after complaining to the ac section-kottayam, they did not identified the personel computer from which all the usage of internet has come.The replay was that the id from which net has been used is ours and they can do nothing more to help us.Kindly make arrangements to send us the corrected bill as per our usage of telephone and internet.And planning to discontinue the services if this kind of bills is received in the coming months. I understand that a customer of my size does not make any different to BSNL but the bill of this size makes a big difference to us.

It is also surprising for the company of the size BSNL is that there is no system in place from the telecom company to HELP the customer.
1. The customer should be giving an option o[censored]sing the broadband service from one telephone number only so that the hacker cannot misuse it.
2. Secondly there should be a credit limit for the customer’s usage so that they are not shocked by this kind of bills.
3. Thirdly a company of BSNL size should be able to handle and track down the misuse of information / data.
4. Provide us with the detail usage of the broadband (or the Link if available on the internet) in the month bills.
I understand that u will we pressed with complains of this nature but it will be of great help i[censored] could look into the details personally and reply on the same.Plz understand our pboblems if this kind of bills received.

Regards
bileshraj
kalappurathottiyil
vayala p o
kottayam
keraLA
[protected]@yahoo.co.in

C.C. to:
[protected]@bsnl.in
[protected]@bsnl.in
India Consumer Complaints forum

Incorrect billing
Please forward this complaint to relevant authority.

Respected Sir,

In september 2008 I had booked a broadband connection with Rs 250/- home plan (limited usage of 1GB). In 7th nov 2008 I had submitted an application for converting my broadband home plan to Rs 750/- (unlimited usage). The SDO Mr. A.K. Dhulia told me that this process will take 3-4 days. After 1 week I went to BSNL office and ask Mr. A.K. Dhulia about my application, then he told me that your home plan of Rs 250/- is converted to Home plan of Rs 750/- and now you can use as much as you want. In Dec 2008 I got a bill of around Rs 7, 816. When I went to BSNL office, Mr. A.K. Dhulia told me that it was according to Rs 250/- plan (limited usage) and told me that your plan change was registered on 24th of nov. I requested them to recompute the bill according to my selected Rs 750/- plan but they refused and behave very badly.

I don't have any idea that why they are giving incorrect or incomplete information to us. when we ask something about broadband plan to BSNL office they do not give correct information even do not give full discription about broadband plan. If they people are not provide information to us So, where can we people go to get correct information about BSNL. I had also suggested my freinds to get BSNL connection but if your peoples showing this rude behaviour then i will never suggest a single person to take BSNL connection in future. My father is a pentioner and he is not able to pay this huge amount.

I request you to investigate this matter and help me in this regard.
It'll be highly appreciated if my request is fulfilled.

Regards,
Ravinder Rawat s/o
Vijay Pal Singh Rawat
Defence colony, Najibabad road,
Kashirampur, Kotdwara,
Uttarakhand - 246149
Ph:[protected]
Mobile:- [protected]

Dear Sir,
My Telephone no is:[protected]Tirupur) is dead for the past fifty days. In spite of booking of complaints no action is being taken to rectify it. Also i will compliant directly at veerapandi exchange and Tirupur bsnl office. But no action still now. i am very dis appointed. bsnl customer service is very very poor. Also i am missed lot of export orders. Still, they are claiming the bill for telephone. Kindly advise me what to do next?

I lost the BSNL SIM Card with my cell phone recently at the Koperkhaire-Vashi Rd, Navi Mumbai, dt.14 Dec. 2008 @ 9.15pm Please block my cell no: [protected] issued at BSNL, Aurangabad, Maharashtra. which is issued on my Fathers Name i.e. Sitaram Mhatre.

Please issue a replacement SIM card. Let me know where to collect it and what are the charges? my alt cont no. [protected].

Hi

I live in Rakshak Nagar gold, kharadi - pune. I want to have BSNL phone and broadband at my place but when i enquire about the fees from the franchisee operating there ( Deep Telecom) i came to know that he is charging more than what BSNL has decided.
1. For phone he is charging 1500 as security which is only Rs 1000.
2. He is also charging 500 as installation charges which otherwise is NIL.

And when i contacted BSNL exchange in kharadi they said that "They (franchisee) is here to do business".
And as BSNL itself donot provide connection I have no option but to get it from the franchisee only.

Pls suggest what can be done in this case. Is it a legal practice by BSNL that there franchisee can decide connection charges.

Thanks

Siddharth Gaur
Rakshak Nagar Gold
Kharadi
Pune

dear sir i have bsnl postpaid 525 plan not having isd facility i have jodi connection no [protected]/[protected] .sir i am using this connection since 5 yrs .this time i have got invoice no [protected] dated 5/12/08 .to calling to customer care no [protected] has been charged as a isd call for [protected] .it has been charged rs 208.80 .for [protected] rs 36.00 has been charged as a isd call charges though i am not having isd facility.
what is the faith in trusting govt co. this i came to know bcoz i am having detailed billing system.those who dont have detailed billing system they may be penalised for calling to customer care bcoz they have trust in bsnl.where remains the trust
copy to ministry of communication and broadcast
copy to TRAI
copy to media
copy to newspaper
plz take action immediately i have paid the bill as usual without referring the bill as i have trust in bsnl, a govt co.

Respected Sir/Madam,
my self Praveen Mandal I'm working with Aviva Life insurance comp ltd as an sales manager and also doing MBA from ICFAI distance learning course.
I have taken BSNL broadband connection[protected] in Home 250 Plan for my MBA studies and within a month I have submitted a application for change plan to unlimited one i.e. Home 900+ on 14/02. BSNL officials accepted my application and assured me that will be changed soon and only next day I have received a call from BSNL officials mentioning that plan have been changed. So, I started using it as a unlimited one.
But to my surprise I have received a bill on 16/03 with Amount Rs. 50000/- as my usage charge, I rushed to the official and to ask the complete detail they told me that I have used so I have to pay the same. I rushed to DM with written complaint and to my surprise they handed over me a debit note dated 14/02 itself of Rs. 900/-. He assured me everything will be corrected just meet CAO, from that day three to four days a week i'm visiting CAO & IFA for requesting to correct the same.
but all things gone to vein they declared me defaulter and issued a letter to all telecom companies and cc to me that not to issue any connection to me.
Then I contacted lawyer he suggested me not to go to consumer forum as I don't have much mony for security deposit and to wait.
Now I have received a summon-letter mentioning that I have to be in court on 18/12 for the legal case against me.

respected sir/madam please suggest me what to do and how to do, as i have already lost my MBA studies..
My contact no. is [protected]

high bill in one month plan 250, bill amount 1262

Good evening Sir,
I Sandeep Kumar use BSNL mobile no [protected].From the day of beginning i am facing problem of call drop.Most of the time when i call someone it shows call failed.Even when someone call me most of time i am not able to recieve calls.Same problem with my father mobile number [protected].I complain against this many times.Even BSNL person comes to my house to check at that time it shows full signal.He advises me to change handset.I did this but even then i am facing this problem.Then i talk to BSNL official regarding this personaly.they say we will put your both numbers on call tap and will see wat type ogf problem you are facing.Now this is last time am sending you complaint.If i dont get resolution within 3 working days i am emailing the the same copy to cunsumer forum.I am paying for the service which i am not getting.My address is #2573, Phase 7 Mohali,[protected]

SIR
LOSE MY BSNL NIC CARD USER ID AND PASSWORD PLEAS HELP ME URGENTLY PLEAS CONTACT ME IMMEDIATL ITS MY MOBILE NO.[protected],
FAITHFULLY
SHIBU