Bharat Sanchar Nigam [BSNL] Complaints & Reviews

my telephone no. is[protected]. unfortunately i made the mistake of making payment of above telephone bills via icici/sbi credit card, on 3 occasions totaling about Rs.3000/-. although bsnl received payment they have not adjusted against my bills on some technical ground. hence, to avoid disconnection, i again paid the bills direct (viz. double payment). i made a complaint in the web site of bsnl more than 8 months back for adjustment of excess amount against my current bills, to which they promptly replied that once updation of a/c is over, the excess amount lying to my credit will be adjusted. i regret that inspite of number of reminders no action has been taken. now i am fed up and asked for disconnection of my phone. i am told that i've to submit application for disconnection!!! which means i have to run around their office even for disconnection. it is not surprising that bsnl is losing customers so fast, it will end up as a WHITE ELEPHANT.

Landline is dead
To,
To,
GM, BSNL.VELLORE
I am a BSNL landline holder bearing a phone no.O[protected] staying at NO. 876, MGR. NAGAR, PAIYURKULAM, ARNI My Phoneline is not working since 8th December 2008. I had lodged a complaint on 11th December and again Dates 12, 14, 15, 16 december. But till today. i.e. uptill 17th December neither the complaint is attended nor the phonneline is working.
So kindly, look into the issue at your earliest, and please revert the status back to me on my email-id [protected]@yahoo.com.

My cell phone no. in [protected]. I have paid all my bills upto last month. But, my outgoing calls have been barred on 10.12.08 night and incoming calls have been barred from 16.12.08, in spite of my e-mail dated 11.12.08 informing to the Public grievance cell about my payments. MY COMPLAINT NO. REGISTERED IN THE PUBLIC GRIEVANCE CELL OF BSNL-AP, HYDERABAD IS 4793. My grievance has not yet been addressed till today.

I am suffering still now by BSNL DOSTI plan, I am send SMS in 40 times to 53733 (DOSTI [protected] [protected]), but still now I am not get free from [protected] to [protected]. Customer care not reply this problems.

Why ???
No. Is
[protected]
[protected]

sir, am trying to trace the number of[protected]. this number has changed andi want to know the new number alloted to this address kindly help...

sir i want to know the bill in detail of incoming and outgoing calls in internet as am getting block calls and nusiance calls i want to trace them up to date. my phone numbers are[protected]

sir,
how to get the details of incoming and outgoing calls in landphone from andhra. i have problem with my land numbers and i want to check it out as the bill is increasing with out my involvement. i tried with bsnl customer care people but unable to get from them i want to see them in internet online every time to check the wrong calls going and coming kindly please help me

My above mentioned mobile (Prepaid) sim issued by Vyara exchange, Tapi district, Gujarat, has been lost/misplaced during my visit to Mumbai during May 2008. I am unable to locate the same. I request you to please block my mobile/sim and reissue the same to me at the earliest.

Hoping for the favorable action pl.

My current C/o mob. no. is [protected]

EXCESS BILLING
To,
A.O. (TR)
kottayam Telecom District
BSNL,

Subject: Excess billing on broadband usage for month of oct 2008 on Telephone Number - [protected]

Dear sir,
It was shocking to receive a bill amount of this kind as my usage is very limited and specific.
We as professionals are not equipped to keep a check on hacking of password nor have the time to fight and look for the loop holes in your system.
I have not paid the bill in protest that even after complaining to the ac section-kottayam, they did not identified the personel computer from which all the usage of internet has come.The replay was that the id from which net has been used is ours and they can do nothing more to help us.Kindly make arrangements to send us the corrected bill as per our usage of telephone and internet.And planning to discontinue the services if this kind of bills is received in the coming months. I understand that a customer of my size does not make any different to BSNL but the bill of this size makes a big difference to us.

It is also surprising for the company of the size BSNL is that there is no system in place from the telecom company to HELP the customer.
1. The customer should be giving an option o[censored]sing the broadband service from one telephone number only so that the hacker cannot misuse it.
2. Secondly there should be a credit limit for the customer’s usage so that they are not shocked by this kind of bills.
3. Thirdly a company of BSNL size should be able to handle and track down the misuse of information / data.
4. Provide us with the detail usage of the broadband (or the Link if available on the internet) in the month bills.
I understand that u will we pressed with complains of this nature but it will be of great help i[censored] could look into the details personally and reply on the same.Plz understand our pboblems if this kind of bills received.

Regards
bileshraj
kalappurathottiyil
vayala p o
kottayam
keraLA
[protected]@yahoo.co.in

C.C. to:
[protected]@bsnl.in
[protected]@bsnl.in
India Consumer Complaints forum

Incorrect billing
Please forward this complaint to relevant authority.

Respected Sir,

In september 2008 I had booked a broadband connection with Rs 250/- home plan (limited usage of 1GB). In 7th nov 2008 I had submitted an application for converting my broadband home plan to Rs 750/- (unlimited usage). The SDO Mr. A.K. Dhulia told me that this process will take 3-4 days. After 1 week I went to BSNL office and ask Mr. A.K. Dhulia about my application, then he told me that your home plan of Rs 250/- is converted to Home plan of Rs 750/- and now you can use as much as you want. In Dec 2008 I got a bill of around Rs 7, 816. When I went to BSNL office, Mr. A.K. Dhulia told me that it was according to Rs 250/- plan (limited usage) and told me that your plan change was registered on 24th of nov. I requested them to recompute the bill according to my selected Rs 750/- plan but they refused and behave very badly.

I don't have any idea that why they are giving incorrect or incomplete information to us. when we ask something about broadband plan to BSNL office they do not give correct information even do not give full discription about broadband plan. If they people are not provide information to us So, where can we people go to get correct information about BSNL. I had also suggested my freinds to get BSNL connection but if your peoples showing this rude behaviour then i will never suggest a single person to take BSNL connection in future. My father is a pentioner and he is not able to pay this huge amount.

I request you to investigate this matter and help me in this regard.
It'll be highly appreciated if my request is fulfilled.

Regards,
Ravinder Rawat s/o
Vijay Pal Singh Rawat
Defence colony, Najibabad road,
Kashirampur, Kotdwara,
Uttarakhand - 246149
Ph:[protected]
Mobile:- [protected]

Dear Sir,
My Telephone no is:[protected]Tirupur) is dead for the past fifty days. In spite of booking of complaints no action is being taken to rectify it. Also i will compliant directly at veerapandi exchange and Tirupur bsnl office. But no action still now. i am very dis appointed. bsnl customer service is very very poor. Also i am missed lot of export orders. Still, they are claiming the bill for telephone. Kindly advise me what to do next?

I lost the BSNL SIM Card with my cell phone recently at the Koperkhaire-Vashi Rd, Navi Mumbai, dt.14 Dec. 2008 @ 9.15pm Please block my cell no: [protected] issued at BSNL, Aurangabad, Maharashtra. which is issued on my Fathers Name i.e. Sitaram Mhatre.

Please issue a replacement SIM card. Let me know where to collect it and what are the charges? my alt cont no. [protected].