Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have been using BSNL Broadband from 13 May 2008. I have 'Home 500' scheme. For this scheme, the actual transfer rate(downloading rate) is about 256kbps to 2mbps. But, from the date I am using broadband, I notice that the downloading rate is only between 30kbps to 40kbps. This consumes a lot of time to download which is so irritatting and also clearly shows that it is far far below the advertised/assured transfer rate . Hence, i request to rectify this problem and increase the transfer rate atleast upto 256kbps, if not upto 2mbps.

i am living in phillaur disst. jalandhar (punjab), india. i have taken bsnl lind no.my no is [protected] my no had activated on 09 may ang my broad band had activated on 19 may, but company has charged to me full month broad band rent 750. first (sdo) had not told me u had to pay daily base rent broad band rent, and when bill had come and i had gone to (sdo) he told me he cant doi want to ask ur company what doing your management, please give me repl be quick.i am going to consumer court for this purpes
amit mahendru
mob no [protected]

I had applied for a new telephone connection on 11th June 2008 (in R.T.Nagar, NEW BEL Road) & i was told that the connection will come in just 2 weeks time. Today it is almost close to 4 weeks time & we have not got the telephone line. Everytime i call up the Customer Care they give me some new number to followup. Everybody just pass on to a new contact. i was given even the line man's number to check but all efforts is wasted. Can anybody help me sorting this problem?

I tired calling following no.s
BSNL Office : 23514700
Sadananda : 20110084
Munirathnam :[protected] This is switched off)

i am not able to cheak broadband usage details on bsnl since 15 days

I got a message from BSNL/Jharkhand that "New tariff Vouchers introduced LOCAL/STD calls free on BSNL N/W with Rs. 549 and LOCAL Calls free on BSNL N/W with Rs. 298 Available through CTOPUP" on 07.070.08. I approch to one shopkeeper to recharged the same. After several efforts by the shopkeeper my number could not be chareged and he advise me u contact with BSNL Customer care, so I contacted to BSNL Customer case over this no. [protected]. He replied u try after some time it will do.
After my several effort but it did not rechage my mobile no. [protected] with this new tariff.
On 08.07.08, I again contacted with BSNL Customer care at 10.05 hrs, Some Customer executive Mr. Abhishek received my call. I asked him why this tariff is not working in my no. [protected] then he begain to start misbehave with me and told there is no solution of your sim no. so u dont call again in customer care for this purpose.

Therefore, I approch to your kind honour kindly look into the matter and take necessary action against the Customer executive and let me know taken action.

Thanking you,
Yours faithfully,
R.B. Sah
Qr. No. H-20/5, Near Rly. Hospital
At+P.O.- Chakradharpur
Dist.- Singhbhum(W)
Jharkhand
Mob: [protected]

phone distabance, DSL notworking properly

Dear Sir/Madam,

Two weeks earlier I had taken a dataone broadband connection but from that date I am facing the problem of speed (very slow speed). I had already complaint to the telephone exchange regularly from the connection date but nobody is going to hear my problem.
So I requested you to kindly take the action and solve my problem, and I shll be really thankful to you for your kind co-operation.

Your's Faithfully,

Naeem Sabir Siddiqui

Mandi Bans,
Opp. Dr. Rakesh Kumar,
Moradabad - 244001,
U.P.
Tel.:[protected]
Mob.: [protected].

HI,

I m a bsnl broadband user.(plan 250 home)

i want to know whether BSNL keep track of web sites i visited erlier?

it is against privacy policy na...

my sim said registration failed today.what to do next.even customer care is not getting connected....

Desspite of several complaits no staff is bothered about to attend the complaint.

i have a telephone (bsnl landline) no.[protected]. i got a broadband connection more than 2 months back. right from the first day the broadband is not working.either it does not get connected or even if it gets connected, it is very slow and gets disconnected within 10 minutes. however hard you may try you do not get reconnected. net one gets connected and works though at aslow speed. i have got the modem checked, the computer checked & formated but of no use. i have complained to local bsnl office only resulting disconnection of phone connection. i have complained to bsnl bhopal twice but without results.i do not know whether somebody will listen to me and do something.
arvind rajderkar singrauli ( m. p.)

I got a BSNL Data one connection with Home 500 plan.
When i checked my usage on the 3rd of july, it shows that i exceeded the 1.5 GB limit, where as I was using only during the night frre time.
The download shows when my modem was actually switched off, that during my office time.
Either some one in BSNL is using my account or billing is fraud. Please rectify this issue.

-Khaleel

I want to know how to migrate from excel anant to excel saral anant

i have BSNL (Cellone) mobile no([protected]).
On 03/07/08 i used GPRS sevice for only 2-3 minutes but when i see my balance on 04/07/08 my balance was reduced by Rs 200/-
i can not understand how they deduct my this much money?
when i contact customers care they told me that they can not help me and told me to go in consumer forum.

please help me

Telephone dead
Sir,
My BSNL PCO Phone :[protected] is dead since from[protected] and the complaint has been logged with the firm on[protected] and the docket No:3. The complaint is not attended till today. The frequent follow ups with concerned Divisional Enginner do not fruitful and most ofthe times no one is available to attend when i tried to contact Area manager and General Manager. Totally I feel it is negligience & attitude problem towards customer satisfaction, beacause to attend the complaint it should not take more than a week in worst condition. Due to this reason I have cancelled 2bsnl pco lines & alternative I have a
Reliance ISD PCO I suppose to have a 4bsnl line due to this reason
I have to surrender the 2bsnl line at present I have 2bsnl PCO and
1reliance PCO.
I hope atleast now the authorised people will awake from their deep sleep and satisfy the customers like me who are facing one or the onother problem with regard to servive in this telecommunication line.

Dear Sir,
I'm utilising BSNL broadband service for past 10months. Now i have a repeated problem in intra-net connectivity last 10 days. Customer sevice responding my issue and assured with in a day it will be corrected . Still this connectivity error ( not connected in service 815 error found) is coming continously. Can you please rectify this issue.

Broad connection thru House phone connection (Ph no :[protected]
Model no : UT300R2U

Thanks
Sathyamoorthi.D
[protected]
Coimbatore

Broad band is slow.
It stalls every now and then between 10.30 AM and 3:30 PM every day
ADSL link light goes off every evening arround 5:00Pm(17:00) till next day morning.

but otherwise BSNL Broadband is a Heven and not SEVEN but now it is so.
This is the status since a month
efforts to bsnl is difficult but after effort no result

Sir,

I was out of station from 02.06.2008 to 20.06.2008 to Eastern UP. Before going there balance of my mobile no. [protected] was approx. + Rs. 4000/- During this period I called rarely 2 to 4 calls and receive max.10 calls. After returned from there on 20.06.2008 when i checked my balance it was approx. Rs. 2500/-. I shocked due to this and immediately cotacted to customer care, but they told me that you deduction of balance is right. But they are not giving me details. They have filed complaint in this regard also. I was in touch wid them for 7 to 10 days. But finally the officer shown their inability to resolve my problem.

Sir, I therefore request you to kindly look into the matter and check my calles during 02.06.2008 to 20.06.2008 and do the needful please.

Looking for favourable action please.

I have Sony Ericsson w200i.
when I insert my SIM into it, it starts sending message automatically. then it gives error ' message sending fail '.
My message centre Number is also OK.
and when i complained in customer care they told me 'they can solve it' But they hadn't did that.

From :

RANJEET KUMAR
S/o Sri Deo Nandan Prasad
House of Mr. P.Prasad
Ground Floor, Surya Path,
Chandmari Road
Patna – 800 020.

To,

The S.D.O. (Phones)
Bharat Sanchar Nigam Limited
Kankarbagh Exchange
Patna – 800020

Sub : Regarding non-functioning of my Telephone Connection No. 2357626

Ref. : Complain No. KHB 36446 dt. 23.06.08.

Dear Sir,

With utmost regret I wish to inform you that my above mentioned telephone had gone out of order on 5.6.08 about which I had lodged complain No. KHB-35015 dated 5.6.08. The problem was rectified only after 15 days i.e. on 21.6.08. But my phone connection again got disrupted on 22.6.08. Again I got my complain recorded vide No. KHB-36446 dt. 23.6.08. More than a week has passed away but my phone connection is still out of order.

Here I must mention that my father is very old, and is a Heart Patient. I am my self employed in a Private Company is Patna itself. I have to remain out of my house from 9 A.M. to 8 P.M. every day. Except my mother & my wife there is no male member in my family who could take care of my ailing father in the event of an emergency. The only source of connection with me from my home is my telephone.

It is therefore prayed that you kindly get my telephone connection operational immediately and oblige.

With regards,

Yours faithfully,


(Ranjeet Kumar)
Phone No. 2357626.
Note : I am not interesting WLL Phone